Styles of

Conflict Management

COMPETING

High assertiveness and Low cooperation.

Appropriate when,

• Quick action needs to be taken

• Unpopular decisions need to be made

• Vital issues must be handled

• One is protecting self-interests.

COMPETING SKILLSArguing or Debating

Standing your ground

Using rank or influence

Stating your position clearly

Asserting your opinions and feelings

Low assertiveness and Low cooperation.

Appropriate are when,

• Have issues of low importance

• To reduce tensions

• To buy some time

• In a position of lower power

AVOIDING

AVOIDING SKILLSAbility to withdraw

Ability to leave things unresolved

Ability to sidestep issues

Sense of timing

Low assertiveness and High cooperation.

Times when appropriate,

• Show reasonableness

• Develop performance

• Create good will

• Keep peace

• The issue or outcome is of low importance. 

ACCOMMODATING

ACCOMMODATING SKILLSForgetting your desires

Selflessness

Ability to yield

Obeying orders

Moderate assertiveness and Moderate cooperation.

Appropriate are when

• Dealing with issues of moderate importance

• Have equal power status

• Have a strong commitment for resolution

• Used as a temporary solution when there are time

constraints

 

COMPROMISING

COMPROMISING SKILLSNegotiating

Finding a middle ground

Assessing value

Making concessions

High assertiveness and High cooperation,

Appropriate when

• Conflict is important to the people who are constructing an integrative solution

• The issues are too important to compromise, • Merging perspectives• Gaining commitment• Improving relationships• Learning

COLLABORATING

COLLABORATING SKILLSActive listening

Nonthreatening confrontation

Identifying concerns

Analyzing input

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