Study Visit of the Jordanian Justice Delegation 25-27 March 2014, Bologna and Turin, Italy

Present and future challenges to the justice administration.

marco.velicogna@irsig.cnr.it

Scope of the visit and of the workshops

Why Italy?– It is well known for problems related to length

of proceedingsBut:– There are a lot of competences on such

problems and other fundamental aspects of the justice service provision–Provide examples on how such problems can

be tackled2

Scope of the visit and of the workshops

The visit itself is structured in two moments:– Three workshops which will discuss the main

challenges Judiciaries around the world are facing and possible solutions which have been adopted–A visit to a Court which, starting form the same

normative, procedural and caseload conditions of many others, has managed to make the difference

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The current challenges of judicial administration

– Efficiency, effectiveness, timelines– Performance evaluation (judges, courts, justice

service)– Access to justice, fair treatment, quality of decisions,

enforcement of decision– Accountability and transparency

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The workshops topics

Jordan piloting courts The presentation of the three Jordanian piloting courts will help gaining a common understanding of the Jordanian courts specific features and needs

Case Management and Performance Evaluation Providing an introduction to:

• Court management ideas and techniques, from its origin as a discipline in the eighties to the Cepej innovative contributions.

• Individual and court performance evaluation from legal, managerial and public perspectives

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The workshops topics

Time management An introduction to the concept of time management and SATURN Guidelines for Judicial Time Management, including a reference to CEPEJ key case flow indicators and some examples from the Turin First Instance Court

Court User Satisfaction An introduction to the concept of court user satisfaction and to its measurement in theory and through practical examples

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The workshops style

The idea is to have initial presentations to be followed by open discussion in order to create a fruitful exchange between experts and Jordanian Justice Delegation. If needed, though, questions are welcome also during initial presentations in order to immediately clarify or ask for more details on specific points.

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The Turin field trip

Turin’s First Instance Court Strasbourg programmePresentation of the measures adopted in Turin First Instance Court (“Strasbourg Programme”) along the lines of “Saturn Guidelines For Judicial Time Management”, including the Court’s decalogue

Customer Satisfaction Survey in Turin CourtsPresentation of the customer satisfaction survey carried out within the cooperative activities that the Turin First Instance Court carries out in its capacity as a member of the Pilot Courts Network of the CEPEJ

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