Student Success Management - Kansas State University...EAB’s Student Success Management System What is a Student Success Management System (SSMS)? The SSMS is an enterprise-level

Student Success CollaborativeTM

Student Success Management

A Comprehensive System to Scale the Student Success Enterprise, Improve Retention, and Increase Degree Completion

©2017 EAB Global, Inc. • All Rights Reserved. • eab.com

EAB’s Student Success Management System

What is a Student Success Management System (SSMS)?

The SSMS is an enterprise-level technology that links administrators, advisors, deans, faculty, other staff, and students in a coordinated care network designed to help schools proactively manage student success and deliver a Return on Education.

Our Platform Promise

Guide students through key decision points and obstacles with proactive nudges, connections to support resources, and term-to-term milestones

Promote healthy academic planning behaviors with fully integrated course selection, scheduling, and registrationtools (for students and advisors)

Return onEducation

Today’s Discussion

Multi-modal approach across desktop and mobile applications

https://www.eab.com/


High School Graduates Stagnant or Declining Across Almost All Regions of the Country

Student Success is Increasingly Mission Critical Given The Historically Tough Enrollment Environment

3

Pacific

Coast

-3%

Great

Plains

+5%Midwest

-9%

New

England

-10%

Mid

Atlantic

-4%

South

0%Texas

+14%

Mountain

West

+11%

Change in High School Graduates, 2013-2023Size of Circle Represents Total Number of Graduates

Source: Western Interstate Commission for Higher Education; EAB interviews and analysis.



Source: Grawe, Demographics and the Demand for Higher Education, 2018; EAB analysis

Projecting Higher Ed Enrollment Across the Next 10 Years

4

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

2013 2015 2017 2019 2021 2023 2025 2027 2029

Two-Year Regional Four-Year National Four-Year Elite Four-Year

Dearth of Recession-Era Births To Take Drastic Toll on Enrollments

Heading Toward a Cliff

Projections for College-Going 18-year-olds, by Segment



$59,760 $59,760 $59,760 $59,760

$14,940$29,880

$44,820

$46,355

$94,353

$144,052

$59,760

$121,055

$183,993

$248,632

4 Years 5 Years 6 Years 6+ Years

4 Year Cost Incremental Cost Missed Wages

Half of students take 5.4 years or longer

Taking Too Long and Costing Too Much

Even More Urgency to Reduce Time-to-Degree

5

Delay buying their own home

27%

Delay starting their own business

25%

Delay starting graduate education

56%

Delay having children

19%

Each Additional Year More Painful Than The Last

Net tuition, fees, room and board (public institutions, 2017-18) and missed wages by time-to-degree

Student Debt Frequently Delays Positive Life Advancements for Recent Graduates…

Delayed events for grads with $25,000 in student debt

…While The Debt Burden Continues to Rise

Average Student Debt at Graduation (not including for-profits)

Source: “Average Net Price Over Time…,” https://trends.collegeboard.org/college-pricing/figures-tables/average-net-price-over-time-full-time-students-public-four-year-institution; EAB Daily Briefing, “A Student Who Takes Six Years To Graduate Loses Out On $94,353 In Lost Wages,” https://www.eab.com/daily-briefing/2016/06/24/a-student-who-takes-six-years-to-graduate-loses-out-on-94353-in-wages; TICAS, “Student Debt and the Class of 2014,” https://ticas.org/sites/default/files/pub_files/classof2014.pdf; “Just Half of Graduates

Strongly Agree Their College Education Was Worth the Cost,” The Chronicle of Higher Education, Sept. 2015; “Trends in Student Aid,” College Board (2017), https://trends.collegeboard.org/sites/default/files/2017-trends-student-aid_0.pdf, EAB Interviews and analysis

$18,550

$28,400

2004 2016

Delay getting married

26%

Delay moving outof their parents’

home

27%

+53%



Moving Beyond Registration to Put Student Success at the Core

We’re Asking Advisors to Expand Their Focus…

Source: EAB interviews and analysis.

Student SuccessEarly alert responseCase management

How Many Advisors View Their Role…

Student success often seen by advisors as an add-on responsibility to registration

SpecializationsFirst-year seminarsPersonal counselingFinancial advisingCareer advising

RegistrationCourse planningMajor guidance

Student Success

Academic Performance

…And How That Role Is Evolving

Advisors increasingly asked to play many roles, with student success at the center

RegistrationFinancial

Well-Being

Engagement



Academic Planning needs to be discussed, but should be one of several topics instead of the primary topic

Advisors Still Spending Too Much Time on Transactional Activities

Selecting courses for the next semester

CourseSelection

Selecting sections to meet student

preference and obligations

Schedule Creation

Academic interests, major selection,

internships, career planning, co-curricular

Academic Coaching

Engagement, satisfaction, home

issues, time management

Personal Coaching

Current vs. Ideal Allocation of Advising Time

n = 28 professional advisors

zAdd

Remove

Source: EAB interviews and analysis.

Helping students think beyond the next

semester

Goal-Setting & Planning

If You Had 100 Pennies… How Do You Spend Them When Meeting With Students?



Alternative Path Required to Reduce Advising Burden

By Way Example, We are Making It Harder on Ourselves

8

Mandatory advising meetings for each student, each term

Degree Requirements

Static Degree Maps For Each

Program

Custom Degree Plans

For Each Student

Custom Degree Plans

For Each Student

Updated Each Term

Rigid Guided Pathways

Too complex for students to follow

on their own

Static plans do not account for student

heterogeneity

Plans require constant updates to

reflect student, institutional changes

Difficult to scale across entire

student population

Time

Effort

Scalable Academic Planning

Academic Planning Maturity Curve Has Not Scaled Over Time

Source: EAB Interviews and analysis



End-to-end Support to Engage Students and Empower Advisors

Help Advisors Drive Greater Impact Through Campus

Smart Guidance

Planning tools that provide students and advisors with important context & key information, including degree rules, degree maps, advisor notes, and student goals

Course & Term Planning

Automated guardrails that consider student goals, credit accumulation, program rules, and sequencing to increase student confidence in planning

Best-Fit Scheduling

Integrated planning, scheduling, and registrationtools help students implement their plan and adjust to their unique circumstances

Shared Workspace

Advisor and student collaboration to foster ongoing communications and to encourage meaningful interactions

Documentation & Recordkeeping

Create a single source of truth for advising and planning discussions

Error Identification & Campaigns

Identify students who require additional support or triage based on planning data and reach out with communication tools

Additional Scale through SSMS Workflow and Communication Tools

Mobile Nudges and Milestones

Mobile app to nudge students and connect them with support resources


Washington DC Richmond Birmingham Minneapolis

P 202.266.6400 F 202.266.5700 eab.com




Overall Project Timeline

Visualizing the Technical Workflow within Overall Implementation Milestones

Kickoff

• Review advising technologies and workflows

• Review program pathways

• Determine pilot plan

Tech. Project Planning

• Develop communication plan

• Begin capture of program pathways

• Scope customization configurations

Pre-Launch

• Training onsite

• Complete configuration

Launch

• Drive student adoption

• Ongoing support and maintenance

Fall and Winter ‘18

Spring‘19Spring ‘18

Fall ‘19

Pilots

• “Closed classroom” pilots with selected programs/ populations

Early Partner Cohort

Signed Commitment August 31 – September 30 project

start



Improved Guardrails Guide Student Decisions & Promote Self-Direction

*Illustrative Sample of Potential Data Elements

ART 2135 Advanced Geometric Drawing - Planned

in Spring 2018. This course does not count

towards your degree… Remove Course

TodayYou’ve just planned a course in Spring 2019…

You have 3 more credits to plan in Spring 2019

to meet your graduation goal!

Today

Future Vision

Leverage student goals, credit accumulation, program rules, and course sequencing to continually course correct students on their path to graduation

Improved Guardrails & Recommendations



Success Markers Offer Proactive, Data-Driven Guidance


Future Vision

Provide students and advisors with data-driven course timing and performance recommendations, directly in the planning interface

Success Markers



Track Degree Progress & Explore ‘What-If’ Scenarios


Chemistry B.S. 120 Credits

112 120

Future Vision

112

120

100%

*Polymer Track

Chemistry* (BS)

120

1 2

Promote more informed decision-making by making complex degree rules user-friendly and providing intuitive what-if analysis (e.g., major change analysis)

Making Degree Progress Consumable



Leverage Platform Data for Impactful Analytics

15

Future Vision

New Analytics Opportunities

Project future course demand, and enhance Population Health Dashboards to identify additional targeted campaign opportunities


Documents

Student Success Management - Kansas State University...EAB’s Student Success Management System What is a Student Success Management System (SSMS)? The SSMS is an enterprise-level