Stress and Counseling Handouts.pptx

7/30/2019 Stress and Counseling Handouts.pptx

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Stress and Counseling


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Employee stress

Stress

The general term applied to pressures people feel in life.


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Typical symptoms of stress

Nervousness and tension

Chronic worry

Inability to relax

Excessive smoking and/oruse of alcohol or other

drugs

Problems with sleep

Uncooperative attitudes

Feelings inability to cope

Emotional instability

Digestive problems

High pressure


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Extreme Products of Stress

Resilience

The capacity to handle short-term tension.

Burnout

A situation in which employees are emotionallyexhausted, become detached from their clients and

their work, and feel unable to accomplish their goals.


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Trauma

Occurs following a major threat to ones security.

Workplace trauma

The disintegration of employees self-concepts and beliefs in theircapabilities.

Post-traumatic stress

The shock of sudden and dramatic violent incidents often

produces immediate stress-related symptoms.


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Causes of stress

Stressors

Conditions that tend to cause stress.


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Job-Related Causes of Stress

Work overload and time deadlines

Put employees under pressure and lead to stress.

Role conflict and ambiguity

People have different expectations of an employeesactivities on a job, so the employee does not know what to

do and cannot meet all the expectations.


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Typical Causes of Stress on the Job

Work overload

Time pressures

Poor quality of supervision

Insecure job climate Inadequate authority to match responsibilities

Role conflict and ambiguity

Differences between company and employee values

Change of any type, especially when it is major orunusual

Frustration


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Frustration

Frustration

A result if a motivation (drive) being blocked to prevent

one from reaching a desired goal.

Defense mechanisms Trying to defend yourself from the psychological effects of

the blocked goal.


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Types of Reaction

Aggression

They are reflecting frustrations that are

upsetting them.

Apathy

Not responding to your job or associates.

Withdrawal Asking for transfer or quitting your job.


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Regression

Less mature behavior, such as self-pity and pouting.

Fixation

You blame your supervisor for both your problemsand the problems of others, regardless of the fact.

Physical disorders

Such as an upset stomach

Substitute goals Such as becoming the leader of a powerful

informal group in office politics.


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Sources of frustration

Frustration and management practice


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Stress and job performance

When there is no stress, job challenges are absent and

performance tends to be low. As stress increases,

performance tends to increase, because stress helps a

person call up resources to meet job requirements.


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Stress and vulnerability

Stress threshold

The level of stressors (frequency and magnitude) that theperson can tolerate before negative feelings of stress occurand adversely affect performance.

Perceived control Type A and type B people

Type A aggressive and competitive, set high standards,impatient with themselves and others, thrive under

constant time pressures. Type B more relaxed and easy going. Accept situations

and work within them rather than fight themcompetitively.


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approaches TO STRESS MANAGEMENT

Social support

The network of helpful activities, interactions, and

relationships that provides an employee with the

satisfaction of important needs.


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Relaxation

A comfortable position in a relatively quiet location

Closed eyes and deep, comfortable breaths

Repetition of a peaceful word, or focus on a pleasantmental image

Avoidance of distracting thoughts and negative events

Soothing background music


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Employee counseling

Counseling

Discussion with an employee of a problem that usually

has emotional content in order to help the employee

cope with it better.


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Need for counseling

People with goo mental health

1. Feel comfortable about themselves

2. Feel right about other people.

3. Are able to meet the demands of life.


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Functions of counseling

Advice

Telling a person what you think should be done.

Reassurance

Giving a person courage and confidence to face aproblem

Communication

Providing information and understanding


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Release of emotional tension

Helping a person feel more free of tensions.

Clarified thinking

Encouraging more coherent, rational thought. Reorientation

Encouraging an internal change in goals and values.


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Types of counseling

Directive counseling

The process of listening to an employees problem,

deciding with the employee to do it.

Nondirective counseling or, client-centered The process of skillfully listening to and encouraging a

counselee to explain troublesome problems,

understand them, and determine appropriate

solutions.


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Participative counseling

Participative counseling (also called cooperative

counseling)

Is a mutual counselor- counselee relationship that

establishes a cooperative exchange of ideas tohelp solve a counselees problems.

Documents

Stress and Counseling Handouts.pptx