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Street Management. Achieving Results by Performing More Effective Street Management OVERVIEW. Define. Purpose: Increase City Carrier Street Performance Problem Statement: Inconsistent and Late Delivery Times High Street Hour Usage Low Street Performance (SEI) Goal/Objective: - PowerPoint PPT Presentation
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FY 2007FY 2007
Street Management
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Street ManagementAchieving Results by
Performing More Effective Street Management
OVERVIEW
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Define
Purpose: Increase City Carrier Street Performance
Problem Statement: Inconsistent and Late Delivery Times High Street Hour Usage Low Street Performance (SEI)
Goal/Objective: Reduce Street Variance to Base Increase Street Performance (SEI)
Scope/Customer: National, Area, District and Field delivery units
Project Dates: Implementation - October 29, 2007 through December 10,2007 End – Ongoing
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Why is there a decline in SEI?
104.9103.7
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99.297.4 96.6 96.3 96.0
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54.8 55.5
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Current Situation
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Current Situation cont.
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Measure
How do we measure success?
Increase City Carrier Street Performance SEI
Primary Metric: DOIS Reduce Street Variance to Base DOIS Increase Street Performance (SEI) over SPLY
Secondary Metric: MSP Scans Variances MSP Reduction in Scans After 1700
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Analysis
Measurement Management Method
Street Hours over Plan & SPLY Lack of District monitoring Analysis process for selection of routesNo specific process
SEI Lack of higher level delivery support at unit Visit carriers based on pivot plansMeetings/telecons scheduled May drive by carrier
May walk short segment of route
Delivery Opportunity report Limited supervisor resources Electronic filing of street management recordsReluctance to confront & manageStreet hour expectations
DOIS Data not maintained Limited number of DCD's availableCarriers not properly assignedPivoting plans not maintainedOld 3999's
MSP Data incorrect AMS Carriers not properly scanning Edit Books not updated timely
Missed scans Case Labels not requestedLate Scans 3999-X needs changing
Proper Set-upAMS Data not properly maintained
eUARS issuesDSMART issuesEdit book not updated Delivery & AMS
Systems Material
High street high hour usage causing
low SEI
Before Implementation of Standardized Street Management Tools
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Improve
Measurement Management Method
Street Hours vs. Plan & SPLY District monitoring process Analysis process for selection of routesUse Standardized data from systems
MSP/DOIS/AMS
SEI Higher level delivery support at unit Visit carriers based on pivot plansEliminate/consolidate Meetings/telecons Stay with carrier several pivot segments minimumPerform street supervisionCover supervisors work
Delivery Opportunity report Supervisor resources designated time Electronic filing of street management recordsHours to Base Properly train supervisors
DOIS Data maintained daily Limited number of DCD's availableCarriers must be properly assigned Provide supervisors with new manual formsPivoting plans maintained semi annually Investigate different devices for future3999's updated yearly
MSP Data Correct AMS Carriers instructed on proper scanning Edit Books update submitted books timelyMSP Maintained Case Labels reviewed by Delivery monthly
3999-X - Changed to incorporate AQIP information
AMS Data properly maintained Printed when edit books are submittedAQIP/AQRT incorporated Printed when required by deliveryeUARS reportsDSMART reportsEdit book submitted and updated - Delivery review at least monthly
Systems Material
More effective street operations reduced
street hours and higher SEI
After Implementation of Standardized Street Management Tools
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DOIS Review Base Route Information Pivot Plans
MSP/Web-MSP 3999 Sync Report Pivot Plan Report Weekly MSP Route Prioritization Report
Routes Arriving at First & Last Delivery Late Routes Expanding Street Time
AMS DSMART EUARS Routes with AQRT Deficiencies
New Tools
Improve – Specific Activities
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Control - Reporting (New Tools)
Enhanced 3999X-AQ (Improve) Delivery information from AMS by Sector/Segment AMS Review information by Address
Web Report system (Control) District review and approval Area roll-up National roll-up
Unit/Route Files
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Achieving Results By Performing More Effective
Street ManagementOverview
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