StrategicPuls Group Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania PUBLIC PERCEPTION AND ATTITUDES TOWARDS NGO

StrategicPuls Group

Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania

PUBLIC PERCEPTION AND PUBLIC PERCEPTION AND ATTITUDES TOWARDS NGO ATTITUDES TOWARDS NGO

SECTOR IN SERBIASECTOR IN SERBIA

MAY 2009MAY 2009

StrategicPuls Group


PARTICIPATION

StrategicPuls Group


MAY 2009

3

Do you belong to any of these groups or organizations, networks, and associations?Multiple answers; Base: Total target population

8%

5%

5%

2%

2%

1%

2%

1%

2%

3%

1%

1%

0%

71%

6%

5%

3%

2%

1%

1%

1%

1%

1%

1%

1%

1%

1%

78%

Trade or labor union

Political group or movement

Sports group

Cultural group or association

Professional association (doctors, teachers, veterans)

Women’s group

Business association/traders’ group

Neighborhood or village committee

Education group (eg PTA or school committee)

Religious or spiritual group(church, mosque, informalreligi

Youth group

NGO or social service organization

Parents group

None

2006

2009

Great majority of the citizens do not belong to any of the groups or organizations, networks, associations.

StrategicPuls Group


MAY 2009

4

In the past 12 months, have you taken action to address a specific concern or problem in your community?

15 11

85 89

2006 2009

No

Yes

Base: Total target population

Each tenth citizen have taken action to address a specific concern or problem in their community, which is even less than in 2006. Like in year 2006, the reasons for not taking any action are different, but most frequently – and somewhat more than in 2006 - citizens just do not believe that it would make difference

25%

22%

17%

19%

29%

20%

19%

19%

Do notbelieve that itwould make a

difference

Do not havetime

Do not knowhow

Notinterested

2006 2009

Describe the main reason why you did not take any action to address a specific concern or problem in your community

StrategicPuls Group


MAY 2009

5

Please describe the action that you took to address a specific concern or problem in your community? Multiple answers; Base: those who have taken action to

address a specific concern or problem in community in the past 12 months (11% of target population)

36%

15%

14%

12%

12%

4%

5%

6%

5%

4%

4%

32%

18%

14%

13%

13%

6%

5%

5%

4%

3%

2%

Signed a petition

Attended a city council meeting, public hearing, or publicdiscussion

Contacted a public official

Attended a demonstration or rally

Participated in an information or election campaign

Spoke at a town meeting or public forum

Spoke at a city council meeting

Alerted newspaper, radio, or TV about the problem

Alerted police about the problem

Joined a group or organization (NGO or other)

Initiated or formed a group

2006 2009

Like in year 2006, most of the citizens took action of signing the petition

StrategicPuls Group


MAY 2009

6

In the past 12 months, have you worked with others in your village /neighborhood /community to do something for the benefit of the community?

Base: Total target population

19 16

81 84

2006 2009

No

Yes

Only 16% of the citizens stated that they worked with others in their communities to do something for the benefit of the community, which is again even slightly less than in 2006

StrategicPuls Group


MAY 2009

7

If a community project does not benefit you directly, but has benefits for many other people in your community, would you contribute money to the project? Base: Total target population

54 54

3640

11 6

2006 2009

Don'tknow

No

Yes

56 59

3435

10 6

2006 2009

Don'tknow

No

Yes

If a community project does not benefit you directly, but has benefits for many other people in your community, would you contribute time to the project? Base: Total target population

On the other hand, same as in 2006, more than half of the citizens, at least declaratively, would be ready to contribute money, and almost 60% would contribute time for the benefit of the other people in their community, even if the project would not benefit them directly

StrategicPuls Group


EMPOWERMENT

StrategicPuls Group


MAY 2009

9

How much control do citizens feel to have in their own lives and in their local communitiesHow much control do citizens feel to have in their own lives and in their local communities

10 15

1318

26

29

32

26

1912

2006 2009

Control over all decisions

Control over most decisions

Control over some decisions

Control over very few decisions

No control

How much control do you have in making decisions that affect your everyday life?

13 13

19 25

3436

2221

11 5

2006 2009

Totally able to change

Mostly able to change

Neither able nor unable

Mostly unable to change

Totally unable to change

Do you feel that you have the power to make important decisions that change the course of your life?

36 40

31 29

23 22

7 63 2

2006 2009

Do you believe that you have the ability to change things that you don’t like in your local community?

In comparison to 2006, people are loosing the feeling of power to change things on all levels, but especially in their personal lives

51% 38%

33% 26%10% 8%

32% 38%

67% 69%

23%33%

StrategicPuls Group


MAY 2009

10

To what extent to you agree with the following statements

84%

72%

71%

14%

13%

4%

10%

10%

68%

75%

I can influence the decisionsthat are made by the

lawmakers in my community

I know I can make a differencein my community

I can influence communitymembers to take action on

important issues

I do not have the ability tochange things that I don’t like

about my community

I am not able to influence thelaws that govern my

community

disagree ( completely / mostly ) agree ( mostly / completely )

Great majority of the citizens feel that they don’t have any influence on decisions in their communities, or any ability to make difference

StrategicPuls Group


MAY 2009

11

To what extent to you agree with the following statements

41 46 45 4556

64

5 5 4 7

2726 28 26

2620

9 95

6

2118 18 19

13 11

19 17

15 11

9 8 8 84 3

32 35

27 30

2 1 1

35 33

49 45

122

I know Ican make adifference

in mycommunity

I caninfluence

communitymembers

to takeaction onimportant

issues

I caninfluence

thedecisionsthat aremade by

thelawmakers

in mycommunity

I do nothave theability tochange

things that Idon`t likeabout my

community

I am notable to

influencethe laws

that governmy

community

Strongly agree

Mostly agree

Yes and No

Mostly disagree

Stronglydisagree

2006 2009 2006 2009 2006 2009 2006 2009 2006 2009

I can influence the decisions that are made by the lawmakers in my community

I know I can make a difference in my community

I can influence community members to take action on important issues

I do not have the ability to change things that I don`t like about my community

I am not able to influence the laws that govern my community

In comparison to 2006, the feeling of the lack of power to influence / change things in their communities is somewhat increased, especially with regard to ability to influence community members to take action on important issues

StrategicPuls Group


MAY 2009

12

To what extent to you agree with the following statements?

54%

53%

44%

33%

22%

20%

20%

21%

39%

44%

I am motivated to be involved inmy community

I feel driven to participate incommunity activities

I have the desire to be active inmy community

I usually do not want to getinvolved in making decisions that

will affect my community

I do not feel a personalresponsibility to participate in

community projects

disagree ( completely / mostly ) agree ( mostly / completely )

Most of the citizens do not feel either driven to participate in community activities or motivated to be involved in their community, and just slightly more than each fifth citizen feel personal responsibility to participate in community projects

StrategicPuls Group


MAY 2009

13

To what extent to you agree with the following statements?

30 32

12 13

2327

7 8

25 25

2122

25 20

20

26

14 14

20 19

29 26

2727

33

26

2733

32 34

13 14

21 26

17 14

25

29

17 15

7 615 13

7 6

26

15

7 6

I ammotivated tobe involved

in mycommunity

I usually donot want toget involvedin making

decisions thatwill affect my

community

I feel drivento participatein community

activities

I do not feel apersonal

responsibilityto participatein community

projects

I have thedesire to beactive in mycommunity

Strongly agree

Mostly agree

Yes and No

Mostly disagree

Strongly disagree

2006 2009 2006 2009 2006 2009 2006 2009 2006 2009

I am motivated to be involved in my community

I usually do not want to get involved in making decisions that will affect my community

I feel driven to participate in community activities

I do not feel a personal responsibility to participate in community projects

I have the desire to be active in my community

In comparison to 2006, even less people feel driven to participate in community activities

StrategicPuls Group


MAY 2009

14

In the past 12 months, how often have people in your community gotten together to jointly petition government officials or political leaders for something benefiting the community?

13 11

20

35

25

27

41

26

2 1

2006 2009

Don't know

None weresuccessful

Most wereunsuccessful

Most weresuccessful

Yes, all weresuccessful

7377

14 7

119

22

1 5

2006 2009

Don’tknow

Manytimes(>5)

A fewtimes(<5)

Once

Never

Were any of these petitions successful?

Majority of the citizens stated that people in their communities did not jointly petition government officials or political leaders for something benefiting their community (even less than in 2006). However, in comparison to 2006, more people reported that petitions were successful (33% in 2006, and 46% in 2009)

27 18

33 46

StrategicPuls Group


TRUST

StrategicPuls Group


MAY 2009

16

How much do you trust the following institutions to work in the best interest of society

68%

58%

68%

61%

49%

53%

54%

38%

31%

19%

6%

7%

9%

12%

13%

14%

15%

18%

32%

50%

Political parties

Serbian business community

Serbian legislature

Serbian government

NGOs

Local government

Labor unions

Media

Police

Church

mostly not + not at all completely + mostly

With exception of Church, and somewhat Police, the trust in institutions to work in the best interest of society is extremely low

StrategicPuls Group


MAY 2009

17

How responsible should each of the following institutions be for the general welfare of society

8%

6%

5%

6%

4%

5%

6%

5%

4%

4%

65%

77%

81%

82%

83%

86%

87%

90%

93%

93%

NGOs


Church

Labor unions

Media

Political parties

Local government

Police

Serbian legislature

Serbian government

mostly not + not at all completely + mostly

On the other hand, people expect the institutions to take responsibility for the general welfare of the society, Serbian government and legislature on the first place. NGO are at the end of the list, but still, majority of the citizens, 65%, think that NGO should be responsible for the general welfare of the society

StrategicPuls Group


MAY 2009

18

How effective are the following institutions at solving problems in our country

75%

69%

62%

73%

53%

67%

60%

40%

37%

23%

3%

4%

5%

6%

8%

8%

9%

17%

25%

37%

Political parties

Labor unions


Serbian legislature

NGOs

Serbian government

Local government

Media

Police

Church

not effective (not at all/mostly ) effective ( mostly/completely )

Extremely small percentage of people find institutions to be effective in solving problems of the country. Best evaluated are Church and Police

StrategicPuls Group


MAY 2009

19

How much do you trust the following institutions to work in the best interest of society – % answers: “mostly + completely trust”

79

14

1719

21 21

76

13

9

14

12

15

Serbianbusiness

community

Political parties NGOs Serbianlegislature

Localgovernment

Serbiangovernment

Labor unions

2006 2009

In comparison to 2006, the trust in institutions further decreased, especially in the case of Serbian legislature and Serbian government

StrategicPuls Group


MAY 2009

20

How responsible should each of the following institutions be for the general welfare of society - % answer “mostly + completely responsible”

5963

7782

89 91 91

65

7782

86 8793 93

NG

Os

Ser

bia

nb

usi

nes

sco

mm

un

ity

Lab

or

un

ion

s

Po

liti

cal

par

ties

Lo

cal

go

vern

men

t

Ser

bia

nle

gis

latu

re

Ser

bia

ng

ove

rnm

ent

2006 2009

While in comparison to 2006 the trust in institution decreased, the expectations of the institutions to take responsibility for the society welfare increased, especially in the case of NGO and business community

StrategicPuls Group


MAY 2009

21

How effective are the following institutions at solving problems in our country - effective ( mostly + completely )

7

10

6

13

11

14

13

3

45

6

8 89

Politicalparties

Labor unions Serbianbusiness

community

Serbianlegislature

NGOs Serbiangovernment

Localgovernment

2006 2009

In comparison to 2006, number of people who perceive the institutions as effective have decreased

StrategicPuls Group


PERCEPTION OF NGO

StrategicPuls Group


MAY 2009

23

What first comes to your mind when you hear “NGO”? –spontaneous multiple answers

12%

9%

7%

4%

3%

1%

5%

4%

3%

3%

3%

2%

2%

2%

1%

1%

1%

4%

8%

26%

Humanitarian work, help for the endangered

They don't belong to the Government

Association of citizens, people with similar aims

They are trying to improve general situation, address proble

Organization which is not under the influence of political p

They are independent, they are not under anyone's influence

Bad, I don't like them...

Foreign mercenaries, spies

They are working against the interest of our people and stat

Theft, robbery, money laundering

They are acting in their own interest only

Organizations, associations financed from abroad

Foreign organization, foreigners...

Lies and deception

Organization under the influence of political parties

They are not doing anything, they are not solving problems

Mistrust, they are considered unserious, insecure, unstable

Natasa Kandic

Nothing

Don't know

First associations on NGO are somewhat more positive than negative

% of most frequent associations

Positive / neutral associations

34% of the citizens

Negative associations

29% of the citizens

StrategicPuls Group


MAY 2009

24

What first comes to your mind when you hear “NGO”? –spontaneous

9%

8%

7%

7%

6%

8%

4%

4%

4%

4%

3%

3%

2%

2%

1%

3%

23%

9%

12%

4%

1%

7%

3%

4%

3%

5%

3%

2%

2%

1%

1%

3%

1%

2%

4%

26%

They don't belong to Government

Humanitarian work, help to the vulnerable groups

Trying to improve general situation, solve problems

Independent, not under anyone's influence

Association of citizens, people with similar aims Organization which is not under the influence of political

parties

Mercenaries financed from abroad, spies

They are working against the interest of our people and stat

They are bad, I don't like them..

Theft, plundering, money laundering

Foreign organization, foreigners...

Lies and cheating


They do nothing, they don't solve problems

They work only for their own interests

Political organization under the influence of political parties

Organizations, associations financed from abroad

Nataša Kandić

Don`t know

2006 2009

The first associations on NGO were not basically changed in comparison to 2006 – somewhat more associations on humanitarian work, somewhat less on “spies”

StrategicPuls Group


MAY 2009

25

What first comes to your mind when you hear Civil Society Organizations? –spontaneous

19%

11%

3%

1%

2%

2%

2%

2%

1%

1%

12%

39%

Association of citizens, people with similar aims

They are trying to improve general situation

Good, honest…

Humanitarian work, help for the endangered


They are acting in their own interest only

Negative attitude (bad, I don't like them...)

Organization under the influence of political parties

Theft, robbery, money laundering

Lies and deception

Nothing

Don't know

More than half of the citizens do not have any associations on Civil Society Organizations. The associations on “Civil Society Organizations” are more positive / neutral than on “NGO”

StrategicPuls Group


MAY 2009

26

Do you know what a non-governmental organization (also sometimes called an NGO) is?

54 56

46 44

2006 2009

No

Yes

Somewhat more than half of the citizens stated to know what the NGO is

StrategicPuls Group


MAY 2009

27

Can you name some of the NGO - spontaneous Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

6%

5%

5%

12%

7%

2%

3%

5%

4%

2%

6%

1%

3%

4%

43%

11%

10%

5%

5%

5%

4%

4%

4%

3%

3%

2%

2%

2%

2%

2%

2%

2%

1%

1%

1%

1%

35%

Zene u crnom (Women in Black)

NVO za ljudska prava(Human Rights NGO)

Fond za humanitarno pravo(Humanitarian Law Fund)

CESID

Helsinski odbor(Helsinki Board)

NVO za ekologiju, zastita zivotne sredine

Crveni Krst(Red Cross)

Sigurna kuca(Safe House)

JAZAS

Soros

Kolo srpskih sestara(The Circle of Serb sisters

CHF International

Gradjanska inicijativa(Civic Initiative)

USAID

ORKA

Udruzenje za zastitu zivotinja(Animals Protection Society

NVO za zastitu Roma(Roma People Protection NGO)

Otpor(Resistance)

NVO za zastitu dece(Children Protection NGO) Udruzenje za pomoc hendikepiranima(Helping Invalids

Association)Odbor za ljudska prava(Human Rights Board)

Don't know

2006

2009

More citizens were able to name at least some NGO than in 2006

Most frequently named NGO (verbatim)

StrategicPuls Group


MAY 2009

28

Can you name some of the NGO leaders - spontaneous

41%

23%

15%

2%

1%

2%

48%

42%

26%

11%

11%

2%

2%

1%

1%

1%

1%

1%

49%

Natasa Kandic

Sonja Biserko

Biljana Kovacevic Vuco

Sonja Liht

Borka Pavicevic

Vojin Dimitrijevic

Vlade Divac

Katarina Rebraca

Vesna Pesic

Miljenko Dereta

Verica Barac

Don't know

2006

2009

Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

Most frequently named NGO leaders

Natasa Kandic, Sonja Biserko, and Biljana Kovacevic Vuco are still the best known NGO leaders. Since 2006, the awareness of Sonja Liht have noticeably increased

StrategicPuls Group


MAY 2009

29

Do you know of any networks/coalitions of several NGOs?Base: those who know what a non-governmental organization is (56% of target population)

Yes 4%

No 96%

Only 4% out of 56% of citizens who know what NGO is (2% in total), stated to be aware of some NGO network

StrategicPuls Group


MAY 2009

30

Are NGOs in your local community interested in the opinions of people like you? Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

3 2

11 11

1915

1620

23 26

1316

14 11

2006 2009

I am not aware of any active NGOsin my place of residence/community

I don`t know, I am not informed wellenough about their activities

Not at all

Mostly no

Yes and no

Mostly yes

Yes, absolutely

Most of the citizens who know what NGO is do not believe that NGO in their local community are interested in the opinions of the average citizens, and this number increased since 2006

39% 46%

14% 13%

StrategicPuls Group


MAY 2009

31

Are NGOs in Serbia interested in the opinions of people like you? Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

3 2

13 14

2522

1921

24 27

16 15

2006 2009

I don`t know, I am not informedwell enough about theiractivities

Not at all

Mostly no

Yes and no

Mostly yes

Yes, absolutely

43% 48%

Most of the citizens who know what NGO is do not believe that NGO in Serbia are interested in the opinions of the average citizens, and this mistrust have somewhat increased since 2006

17% 16%

StrategicPuls Group


MAY 2009

32

Do you think that NGOs have influence to the life of our society?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

10 12

42 37

2929

1111

34

4 7

2006 2009

DK

They influence very much

They mostly have influence

They neither have influencenor do not have influence

They mostly do not haveinfluence

They no not have influence atall

Similar as in 2006, half of the population think that NGO do not have influence to the life of Serbian society, while only 15% believe that NGO have influence

52% 49%

14%15%

StrategicPuls Group


MAY 2009

33

Do you trust NGOs/CSOs can solve your and your family’s problems?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

2

17

21

22

31

7

2009

I don`t know, I am not informedwell enough about theiractivities

Not at all

Mostly no

Yes and no

Mostly yes

Yes, absolutely

More than half of the population think that NGO/ CSO cannot solve their problems and problems of their families, while only 19% believe that they can

19%

53%

StrategicPuls Group


MAY 2009

34

Would you say that involvement of NGOs in solving problems from the area is rather useful or rather harmful Base: those who know what a non-governmental organization is (56%)

19%

24%

23%

22%

19%

18%

19%

18%

16%

17%

16%

21%

11%

13%

13%

13%

30%

35%

36%

39%

40%

43%

44%

44%

45%

45%

46%

49%

54%

55%

57%

57%

Solving problems of your local community

Advance of democracy

Reducing corruption

Joining European Union

Reducing poverty

Finding solutions regarding legal status of refugees andreturnees

Employees’ rights

Advance of education

Gender equality

Condition/perspectives of the youth

Arts and culture

Protection of human rights

Protection of the environment

Improving conditions for people with special needs

Reducing family violence

Protecting children’s rights

harmful (completely+mostly) useful (mostly+completely)

On the average the involvement of NGO in solving the problems is evaluated as more useful than harmful.

Most useful

Least useful

StrategicPuls Group


MAY 2009

35

Would you say that involvement of NGOs in solving problems from the area is rather useful or rather harmful - % answers “mostly and completely useful”

64 64 62 60

55 5452

49 48 47 46 45 45 44 43

36

55

49

57 5754

45

40

45

36

4346

39

44 44

3530

Imp

rovi

ng

co

nd

itio

ns

for

peo

ple

wit

h s

pec

ial

nee

ds

Pro

tect

ion

of

hu

man

rig

hts

Red

uci

ng

fam

ily

vio

len

ce

Pro

tect

ing

ch

ild

ren

’sri

gh

ts

Pro

tect

ion

of

the

envi

ron

men

t

Co

nd

itio

n/p

ersp

ecti

ves

of

the

you

th

Red

uci

ng

po

vert

y

Gen

der

eq

ual

ity

Red

uci

ng

co

rru

pti

on

Sta

tus

of

refu

gee

s an

dre

turn

ees

Art

s an

d c

ult

ure

Join

ing

Eu

rop

ean

Un

ion

Ad

van

ce o

f ed

uca

tio

n

Em

plo

yees

’ ri

gh

ts

Ad

van

ce o

f d

emo

crac

y

So

lvin

g p

rob

lem

s o

fyo

ur

loca

l co

mm

un

ity

2006 2009

In comparison to 2006, less people evaluated the involvement of NGO as useful in most of the area, and especially in protection of human rights, poverty reduction, reducing corruption, and improving conditions for people with special needs

Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

StrategicPuls Group


MAY 2009

36

What has had the most effect on your opinion of NGOs?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

30%

21%

18%

16%

12%

3%

1%

1%

28%

21%

13%

18%

12%

3%

3%

2%

Their activities

The behavior of theirleaders

I don’t have an opinionabout NGOs

Programs of NGOs (theidea – what they stand for)

Their sources of financing

Employees in NGOs

Something else

DK-REF

2009 2006

The NGO activities and the behavior of their leaders have had the most effect on opinion on NGO of the people who know what the NGO is– quite similar to 2006

StrategicPuls Group


MAY 2009

37

In your opinion, to what extent do media cover activities of NGOs?Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

4944

25 32

18 16

9 8

2006 2009

DK-REF

Too much

As much as they should

Not very much

In comparison to 2006 more people think that media cover activities of NGO as much as they should

StrategicPuls Group


MAY 2009

38

How do you get informed about the activities of NGOs?Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

71%

36%

15%

13%

7%

4%

2%

2%

1%

5%

71%

38%

11%

19%

4%

7%

1%

2%

Watching television

Reading newspapers

I do not get informed, I amnot interested in NGOs

By talking tofamily/friends/acquaintances

Over the Internet

Directly from employees inNGOs

Brochures

Leaflets

Billboards

Something else

DK-REF

2009

2006

Most of the people who know what the NGO is, get informed about the NGO activities by watching TV

StrategicPuls Group


MAY 2009

39

Did you ever have contact with NGO?

4%

1%

3%

10%

75%

3%

1%

4%

18%

83%

No, never

Yes, I volunteered inNGO

Yes, I was employedin NGO

Yes, I wasbeneficiary of the

NGO services

I know someoneemployed in NGO

2009

2006

Multiple answers; Base: those who know what a non-governmental organization is (56% in 2009, and 54% in 2006)

Most of the citizens (even more than in 2006) reported that they did not have any contact with NGO. Almost half of those who had contact with NGO, are not in the contact any more

14%

0%

5%

36%

47%No

Yes, as a volunteer

Yes, I am employed in NGO

Yes, I am beneficiary of NGOservices

I know someone employed inNGO

Are you currently in contact with one NGO?

StrategicPuls Group


MAY 2009

40

Would you consider becoming included in activities of an NGO that represents a change you support? Base: those who are not included in activities of an NGO, including those who do not know what

NGO is, after they were informed on what the NGO is

3631

48 59

1710

2006 2009

Don't know

No

Yes

Majority of the citizens would not consider to become included in activities of an NGO. In comparison to 2006, people with this attitude have increased by 11%.

StrategicPuls Group


MAY 2009

41

There are different opinions about NGOs in Serbia. Which of the following two is closer to yours?


3641

4337

14 14

7 8

2006 2009

Don't know

Do not agree with either of the two

Although they receive donations frominternational community, NGOs serve theinterests of Serbian people

NGOs are paid by international agenciesto propagate their interests in Serbia

In comparison to 2006, the opinion that NGO propagate the interest of international community in Serbia have increased

StrategicPuls Group


MAY 2009

42

Can you name an NGO campaign which has positively influenced the lives of the citizens of Serbia

Base: those who know what a non-governmental organization is (56% of target population)

4%

2%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

5%

79%

Safe House campaign

Campaign for refugees

Environment protection campaign

JAZAS campaigns

Fight for human rights

Let's clean Serbia

Humanitarian help, food, medications...

Helping the invalids

Campaign MERCY CORPS

Fight against corruption

SOS phone for women and children victims of violence

Women protection

Children protection from violence

Donations for roads building

The aid to schools

AIDS

Other answers

No

Almost 80% out of those who know what the NGO is, were not able to name any NGO campaign which had positively influenced the lives of people

StrategicPuls Group


MAY 2009

43

Can you name an NGO campaign which has negatively influenced the lives of the citizens of Serbia

Multiple answers; Base: those who know what a non-governmental organization is (56% of target population)

4%

2%

2%

2%

1%

1%

88%

Campaign against Serbia

Appearing of NatasSaKandicC, Sonja Biserko...

Homosexual rights' campaign

Concerning The HagueTribunal

Actions Women in black

Campaign for refugees

No

Almost 90% out of those who know what the NGO is, were not able to name any NGO campaign which had negatively influenced the lives of people

StrategicPuls Group


MAY 2009

44

To what extent the following words and attributes describe NGOs in our country?Base: those who know what a non-governmental organization is (56% of target population)

42%

41%

41%

37%

37%

36%

35%

33%

32%

28%

26%

27%

20%

18%

14%

23%

28%

31%

22%

25%

22%

26%

20%

32%

26%

29%

33%

36%

43%

44%

Personal benefit

Important

Needed

Have a future

Unreliable

Old

Professional

Complicated

Helping

Unsuccessful

Fast

Trust

Close

Domestic

Obsolete

completely+mostly this attribute Completely+mostly opposite attribute

Mixed feelings were expressed in the choice of the attributes which best describes NGO

StrategicPuls Group


MAY 2009

45

To what extent the following words and attributes describe NGOs in our country? - MEANS


3.1

2.8

3.6

2.9

3.4

2.7

2.92.8

2.7

3.4

2.72.8

2.9

3.2

33.1

2.8

2.6

2.92.92.8

3.53.5

2.9

3.23.1

2.72.7

2.8

3.4

1

2

3

4

5

Slow Important Obsolete Professional Domestic ComplicatedUnsuccessful Needed Personalbenefit

Close Have a future Old Unreliable Helping Trust

2006 2009

FastUnim-portant Modern

Unprofe-ssional Foreign Simple

Succe-ssful Unneeded

Common benefit Remote

Do not have a future New Reliable Not helping Distrust

Basically, the picture of NGO described by the selected attributes did not change since 2006

Documents

StrategicPuls Group Serbia | Croatia | Slovenia | Bosnia and Herzegovina | Montenegro | Macedonia | Albania PUBLIC PERCEPTION AND ATTITUDES TOWARDS NGO