Strategic Plan: 2020 Implementation Plan

Mission

Through its collections, programs, and

services the Glenview Public Library provides

access to the world of information and ideas

for its vibrant, diverse community.

EDUCATE | INSPIRE | ENGAGE | ENTERTAIN

Strategic Plan: 2020 Implementation Plan After three years of data collection, including an internal assessment, external assessment, and input from the community, the Glenview Public Library completed its 2019-2021 Strategic Plan.

The Library identified seven Core Values, or guiding principles, that will shape its planning over the next three years: Welcoming Environment, Exemplary Service, Community Engagement, Lifelong Learning, Collaboration, Innovation, and Fiscal Responsibility.

The initiatives contained in this document are goals for 2020 and conform to the Library’s chosen Strategic Objectives of Programming, Collaboration, Innovation, Communication, and Information.

To view the entire Strategic Plan, please visit: glenviewpl.org/about-us/strategic-plan

GOAL #1

Deliver new programs relevant to a broader range of audiences

Desired Impact

Dynamic Library programs that foster multi-cultural awareness, build digital literacy, and support lifelong learning for a diverse population through all stages of life

Pinot’s Palette Paint Mixer, fun for all ages

PROGRAMMING

GOAL #1 — PROGRAMMING

2020 Initiatives

• Develop cross departmental programming with new Innovation Services Department

• Increase collaborative programming among Library departments

• Increase offsite program offerings

• Determine software and hardware to support Innovation Center activities and offer tutorials

• Develop a program evaluation process based upon American Library Association’s Project Outcome to determine relevant programs and value to Library patrons

• Hire outside class instructors to teach more advanced level technology training classes for patrons

• Expand programs and resources that target life skills

• Offer Wits Workout programming to enhance brain health as a component of the AgeOptions grant

• Conduct discussions with adults ages 60+ to gain insight for future senior program offerings

• Attend training to better facilitate and support patrons with dementia

4th of July ParadeShowing love of the Library

at the 4th of July Parade

PROGRAMMING

GOAL #2

Enhance cross-community programming

Desired Impact

Strong relationships with community organizations resulting in increased joint programming within and outside of the Library

2020 Initiatives

• Increase outreach programs to non-English speaking families by conducting offsite programs

• Provide and promote ready-to-go Scouting program kits available to local troop leaders

• Partner with local school districts to increase student library use by offering library card sign-up as a part of school registration

• Institute a bi-monthly “Dimensions of Wellness: Healthy Aging for the 21st Century” series for older adults with the Village of Glenview’s Senior Services Department

• Engage community partners in the 90th anniversary celebration

• Enhance interdepartmental and collaborative outreach efforts

• Conduct pop-up programs at appropriate community locations

GOAL #2 — PROGRAMMING

GOAL #3Augment community alliances and volunteer opportunities

Desired Impact

The Library as key partner with community entities and organizations, providing outreach services and volunteer opportunities

Food for Fines benefits the Northfield Township Food Pantry

COLLABORATION

2020 Initiatives

• Engage volunteers to box and deliver used books to local senior facilities

• Partner with local businesses and organizations for program and event sponsorship opportunities

• Offer programs that strengthen community alliances and volunteer opportunities, including a blood drive and Local Author Fair

• Create a preschool play area attendant volunteer opportunity

• Develop a volunteer program with middle school students to read to younger children in multiple languages

• Market the Library’s year-round service project opportunities to targeted audiences

• Increase awareness of endowment card sign-up to qualifying non-residents

GOAL #3 — COLLABORATION

COLLABORATION

GOAL #4Establish GPL as a community hub

Desired Impact

As a downtown anchor, the Library as provider of an inclusive and welcoming environment where community connections are made

Pop up coffee cart in the Library Lobby

2020 Initiatives

• Actively promote the use of meeting spaces to local businesses and the general public

• Plan the 90th anniversary celebration, targeting activities to attract diverse segments of the community

• Offer fax service to the public

• Engage a vendor to provide food and snacks at the Library

• Offer notary service

• Investigate adding whiteboards and other collaborative tools to Study Rooms

• Partner with local gardening organization to enhance Lobby area with live plants

• Increase the use of the Teen Scene

GOAL #4 — COLLABORATION

GOAL #5Explore new technologies and staffing to enhance patron experience

Desired Impact

A relevant, technology-rich environment with a knowledgeable public service-oriented staff

INNOVATION

Minecraft Mania at the Library

2020 Initiatives

• Increase Internet bandwidth to accommodate increasing patron Wi-Fi usage

• Develop a Glenview Public Library app

• Implement debit and credit card payment options for printing and copying

• Investigate accepting credit cards at the Circulation Desk for fines and fees

• Enable remote Wi-Fi printing from patron personal devices

• Investigate software to enable patrons to reserve Study Rooms online

• Update technology to provide better access to film, fiche, and local history collections

• Investigate electronic conversion of office documents

• Create online fillable employment application

• Investigate RFID security hardware and software

INNOVATION GOAL #5GOAL #5 — INNOVATION

INNOVATION

GOAL #6Develop and implement Marketplace and Innovation Center

Desired Impacts

A Marketplace to showcase new, popular, high-demand materials in a visually appealing and easily accessible space, which encourages patrons to engage with materials and with each other

Creation and development of a unique space with the technology and opportunity to promote innovation, discovery, learning, and creativity

New Innovation Center rendering by Dewberry

2020 Initiatives

• Oversee and coordinate Special Projects build-out to completion

• Launch the Marketplace to enable the community to better engage and to browse new and popular materials

• Purchase equipment and supplies to support Innovation Center activities

• Hire and train personnel to staff the Innovation Center

• Determine what programs and activities will be featured in the Innovation Center

• Develop an inventory control system for Innovation Center equipment and supplies

• Develop marketing plan to inform public of Innovation Center

• Determine best practices for labeling and cataloging new Marketplace collections and Innovation Center equipment and materials

GOAL #6 — INNOVATION

GOAL #7Market offerings more frequently and effectively

Desired Impact

Glenview residents that are informed and kept up-to-date on programs, collections, and services with greater frequency via print and digital media

Residents learn about the Library at Summer Fest

COMMUNICATION

GOAL #7 — COMMUNICATION

2020 Initiatives

• Explore use of digital signage at Circulation Desk to promote programs

• Install program information hubs throughout the Library

• Update website to provide easier use

• Add QR codes to StoryWalk materials to encourage sharing through social media

• Create a new books/media area on the website

• Assess new outdoor signage to promote Library events and services

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GOAL #8Target messaging to specific subgroups

Desired Impact

Utilization of creative marketing through a variety of communication channels to reach patrons with a diverse range of ages and interests

Bilingual storytime with Super Stolie

COMMUNICATION

2020 Initiatives

• Translate strategic print materials into other languages based on community demographics

• Launch Youth Services e-newsletter advertising services, resources, and activities

• Develop and display a collection of Library user stories for use in marketing

• Develop an AgeOptions kiosk to promote senior programs and services

• Assess viability of group text messaging options to promote Library services and programs

GOAL #8 — COMMUNICATION

GOAL #9Increase circulation

Desired Impact

Physical and digital collections that reflect the evolving needs of the Glenview community, and which are current, diverse, and well-used

INFORMATION

Staff surrounded by new books ready to be catalogued

2020 Initiatives

• Update the collection development plan

• Expand reading programs

• Determine viability of a pilot program to obtain copies of book discussion books for local groups

• Investigate potential sites for deposit collections

• Assess factors that may deter checking out of media collections

• Streamline Library card application process

GOAL #9 — INFORMATION

GOAL #10Expand and promote collections

Desired Impact

Glenview patrons who are informed of and have access to the Library’s wide-ranging collections, including digital, print, and non-print materials and equipment

INFORMATION

Circulation policy changes to improve user experience

2020 Initiatives

• Determine collections to be featured in the Marketplace and Innovation Center

• Expand and promote the Library of Things collection

• Develop promotional materials for updated Preschool Kit collection

• Increase awareness of youth non-print collection

• Market collections relocated to 2nd floor

• Create and promote break-out collections of targeted subjects for Marketplace

GOAL #10 — INFORMATION

EDUCATE | INSPIRE | ENGAGE | ENTERTAIN

1930 Glenview Road | Glenview, IL 60025847-729-7500 | glenviewpl.org