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Strategic Management System A Case Study

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Strategic Management System A Case Study. Gloria Trope, PMP- Sr. Management Advisor ([email protected]) Mazhar Mansoor, PMP- Sr. Management Advisor [email protected]). Introduction. - PowerPoint PPT Presentation

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  • Strategic Management SystemA Case Study

    Gloria Trope, PMP- Sr. Management Advisor([email protected])Mazhar Mansoor, PMP- Sr. Management [email protected])

  • Introduction

    This is a case-study of how a water utility revised its strategic management process utilizing key project and portfolio management principles. The new system integrates planning, budgeting, performance management and project management.*

  • Washington Suburban Sanitary Commission (WSSC)

    Established in 1918, WSSC is the eighth largest water and wastewater utility in the United States. WSSC serves about 1.8 million people in an approximately 1,000-square-mile (2,600 km2) area in Montgomery and Prince Georges counties. It owns and manages about 10,000 miles of water and sewer mains

    *

  • *Focus on planning Basic performance management systemCentralized strategic system Limited upfront planningNo alignment with budget processLimited alignment between Action Items and strategic prioritiesNo Project Charter

  • *Develop and implement a strategic management system Focus on execution utilizing project management practicesTime for upfront planningAlignment with budget processPortfolio-based planning Project Charter for each strategic projectFocus on benefits /program evaluation

  • New Strategy Pyramid

    VisionWhat we want to be

    Mission Why we exist

    Core ValuesWhat we believe in

    Strategic PrioritiesWhat our game plan will beObjectives and Measures (Performance Management)What must we achieve and how do we know if we are achieving itStrategic Initiatives (Planning, Budgeting & Implementation)What we need to do (and how we fund it)Personal Goals (Performance Management Program PMP)What I need to do as an individualStrategy FormulationStrategy EvaluationStrategy Implementation

  • WSSC Strategic Management SystemCustomer Outcomes

  • Key Outcomes of New System*An effective corporate governance model A portfolio-based planning process Projects and programs that support strategic prioritiesFocused, quantifiable outcomesAligned individual and organizational goals Tools for managing programs and projects

  • New System - Process ViewVisionMissionCore ValuesStrategic PrioritiesRequested and Suggested ProjectsRecommended ProjectsFunded Projects

    PlanningClosingExecutionPerformance Management (KSMS)Portfolio Decision CriteriaBudget Decision CriteriaStrategy FormulationStrategy ImplementationStrategy Evaluation

  • Strategic Management System - Old Process Team and OfficesNew and Reinstated FormsBudget OfficeBudget Summary/ Final New and Reinstated FormsGMOTeam and OfficesGreensheetsSSMOFinal Greensheets and PinksheetPortfolio TeamsPortfolioRecommendationsSSMOPortfolio Recommendations Memo

  • Strategic Management System New Process *Team and OfficesAnnual WorkplanSSMO(GMO Initial Review) Budget Package (Annual Workplan)Portfolio TeamsGMOBudget OfficeIdeas and SuggestionsPortfolio RecommendationsAnnual Workplan

  • *Initiation

    Annual Workplans (Draft)Budget/ Workplan Meetings with the GMAugJulyJuneAprilMarchFebJanMayFiscal Year KickoffBudget PlanningPortfolio MeetingsSep Finalize WorkplansUpdate KSMsPrepare Budget RequestsBudget Submission Update WorkplansOctPortfolio Debrief

  • *Planning

    DecNovAprilMarchFebJanMayJunGoal-setting for employeesUpdate plans as neededSubmit budget reallocation requests as needed DebriefRefine scope and create project scheduleComplete workforce planningConduct resource planning session Complete risk planning

  • *Execution DecOctSepNovAprilMarchFebJanMayJunJulAug Support and monitor key projects as needed (SSMO) Direct and manage project execution (project teams) Develop new system, process or product (project teams) Monitor and report performance

  • *Monitoring & ControllingDecOctSepNovAprilMarchFebJanMayJunJulAugJuly Develop project closing report Archive project documentation Submit final Workplans

    Support and monitor key projects as needed (SSMO) Direct and manage project execution (project teams) Develop new system, process or product (project teams) Monitor and report performance Measuring the ongoing project activities Monitoring the project variables (budget, issues, risks)Progress reports

  • *ClosingDecOctSepNovAprilMarchFebJanMayJunJulAugJuly Develop project closing report Archive project documentation Submit final Workplans

    Support and monitor key projects as needed (SSMO) Direct and manage project execution (project teams) Develop new system, process or product (project teams) Monitor and report performance

  • *Tools and TemplatesAnnual WorkplanProject CharterProject Status ReportProject Management Plan

  • Lessons Learned

    Keep it simple phase-in Seek leadership support early Obtain cross-functional involvementSeek participation from various levels in the organizationShow the WIFMBuild on what existsCommunicate often

    *

  • Questions??*Gloria Trope, PMPSr. Management Advisor ([email protected])Mazhar Mansoor, PMPSr. Management Advisor ([email protected])

    *Project management is becoming the norm for doing business in many organizations. Every project should contribute to an organizations strategic plan. However, not every organization has effectively linked projects with its strategic plan. It is this failure to integrate the strategic plan with project management that is a major reason desired outcomes are not achieved and strategic plans are relegated to gathering dust on office shelves.

    Effective project management starts with selecting and prioritizing projects that focus on achieving the organizations vision. But how can we ensure this linkage? We need to make sure that we integrate projects within the strategic plan. This presentation provides a case-study of how the Washington Suburban Sanitary Commission revised its strategic management process to integrate strategy with project management

    ***This this approach our hope is to bring simplicity, efficiency and execution focus to the strategy management process at WSSC.

    Individual and teams must understand how their work impacts metrics and strategies being pursued by the organization.

    This model creates a clear line of sight between individual goals and organizational strategies

    This model helps in translating higher level business strategies to individual goals

    Our goal is to Keep it simple and not make it more difficult than it needs to be. It will work only if it is easy to conceptualize and implement.

    Its a beginning of the implementation of The Balanced Scorecard (by Kaplan & Norton "The Strategy Focused Organization", "Strategy Maps")

    **Strategy Formulation (Creation of Vision, Mission, Core Values and Strategic Priorities)

    An effective corporate governance model has been enabled with the transfer of strategy formulation function (creation of vision, mission, core values and strategic priorities) to commissioners.Strategy Evaluation (Selection of performance objectives and monitoring & reporting of progress)

    A fully automated Performance Management System is being developed to enable performance monitoring and reporting.

    A Portfolio-Based Planning Process (to ensure right programs and projects are selected to achieve desired performance targets.)

    Planning process is fully aligned with budgeting and annual individual performance goal-setting process.There is ample time available for planning to increase shovel readiness of projects when the fiscal year starts.Successful completion of the key projects to increase accountability - on time/on budget/with quality delivery. Project evaluation to determine if a project achieved its objectives - post-implementation. (achieving the desired outcomes)

    *This will assure the integration of planning and budgeting activities

    The new framwork will our performance in some key areas such as;Strategic PlanningPerformance MeasurementIntregrated business planningManagement reportingOrganizational Culture and Reward System.

    *** Annual Workplans (Draft)

    Objective (s)Create a draft Annual Workplan for each Team/Office for FY 2014Key Considerations/BenefitsEarly start Annual Workplan will help provide inputs to the portfolio teams Multi-year initiatives, carryover items from previous year could be used as inputs to the Annual WorkplanKey ActivitiesSend Templates and Instructions to Teams/Offices SSMOComplete and submit Annual Workplan drafts to SSMO Teams/ OfficesEnter Annual Workplan data into PPM Center SSMOSort Annual Workplan by Portfolio SSMOProvides sorted list to Portfolio Teams SSMODeliverables Annual Workplan DraftPortfolio Lists Draft

    Portfolio Meetings

    ObjectivesSet performance targets and recommend strategic initiatives (programs, projects and activities) to the GMO for each Strategic Priority Portfolio Key Considerations/BenefitsSetting strategic direction and putting organizational focus on leadership priorities Defining focused, quantifiable performance outcomes measures of success Selecting projects and programs that support strategic prioritiesKey ActivitiesReview strategic priority objectives and measuresReview past performance and set new goals for the next fiscal yearSelect initiatives and make recommendationsDeliverables Portfolio RecommendationsPortfolio CLT PresentationUpdated performance objectives and measures (KSMs)

    Budget Planning

    ObjectivesPrepare budget packages (Annual Workplan, Budget Request Form) for the budget meetingsKey Considerations/BenefitsEnsure strategic planning process is aligned with the budgeting processJustification is provided for all budget request using Budget Request Form/Project CharterProjects are ranked based on strategic prioritiesKey Activities Update Annual Workplans based on the portfolio recommendations - TeamsRank projects - TeamsComplete Budget forms / Project Charter - TeamsSubmit budget (Annual Workplan, Budget forms) - TeamsDeliverables Updated Annual Workplans (with Budget)Budget forms (New and Reinstated Programs Request Form)

    Annual Workplan/Budget Meetings

    ObjectivesReview and approve proposed Annual Workplan for next fiscal yearDue Date Oct 15thKey Considerations/BenefitsInformation needs to be collected and presented in a consistent manner to ensure efficient decision makingDecisions are to be captured and communicated in consistent formatKey ActivitiesHold Annual Workplan / Budget Meetings FinanceFinalize Workplans Teams / SSMODeliverables Approved Budget (by the GM/CEO)Updated Annual WorkplansApproved Portfolio Recommendations List

    The initiating processes determine the nature and scope of the project.[25] If this stage is not performed well, it is unlikely that the project will be successful in meeting the business needs. The key project controls needed here are an understanding of the business environment and making sure that all necessary controls are incorporated into the project. Any deficiencies should be reported and a recommendation should be made to fix them.The initiating stage should include a plan that encompasses the following areas:analyzing the business needs/requirements in measurable goalsreviewing of the current operationsfinancial analysis of the costs and benefits including a budgetstakeholder analysis, including users, and support personnel for the projectproject charter including costs, tasks, deliverables, and schedule

    *Objective (s)The Planning Phase takes the initial scope and definition of the project and adds greater detail. The Project Management Plan is the overarching document used to plan, execute, monitor and control, and close a project. The Project Management Plan has such detail as the project schedule, resources, and budget as well as subsidiary quality and risk plans. Key Considerations/BenefitsIf you fail to plan, you plan to failKey Activities (Activity Responsibility Date)AMM DebriefRefine scope and create project schedule/ POAM Complete workforce planningConduct resource planning session (match making) - AprilComplete risk planningComplete Performance Management Goal Setting with Employees Submit budget reallocation requests as neededUpdate plans as needed

    Deliverables Project Management Plan (Resources, Project Schedule, Budget, Quality Plan, Risk Plan)Completed employee performance appraisal forms (Performance Management Program - PMP Forms)

    After the initiation stage, the project is planned to an appropriate level of detail The main purpose is to plan time, cost and resources adequately to estimate the work needed and to effectively manage risk during project execution. As with the Initiation process group, a failure to adequately plan greatly reduces the project's chances of successfully accomplishing its goals.generally consists of[determining how to plan (e.g. by level of detail or rolling wave);developing the scope statement;selecting the planning team;identifying deliverables and creating the work breakdown structure;identifying the activities needed to complete those deliverables and networking the activities in their logical sequence;estimating the resource requirements for the activities;estimating time and cost for activities;developing the schedule;developing the budget;risk planning;gaining formal approval to begin work

    *Objective (s)This is the phase when the work occurs. Execution begins once plans are in place and the fiscal year starts. During execution, the project manager will also monitor stakeholders to ensure that stakeholders needs are met.Key Considerations/BenefitsBy completing planning before July, maximum time could be devoted to the execution phase of the projectsKey Activities (Activity Responsibility Date) Support and monitor key projects as needed (SSMO) Direct and manage project execution Develop new system, process or product Monitor and report performanceDeliverables End product or resultStatus and Progress ReportsChange Requests

    Executing consists of the processes used to complete the work defined in the project plan to accomplish the project's requirements. Execution process involves coordinating people and resources, as well as integrating and performing the activities of the project in accordance with the project management plan. The deliverables are produced as outputs from the processes performed as defined in the project management plan and other frameworks that might be applicable to the type of project at hand*The Monitoring and Controlling Process Group measures and monitors progress to identify variances from the project management plan so that corrective action can be taken when necessary to place the project back on schedule. This process group consists of those processes performed to observe project execution so that potential problems can be identified in a timely manner and the appropriate corrective actions can be executed*Objective (s)Closing phase formally closes the individual projects, after the objectives are met and accepted. Due Date July 30thKey Considerations/BenefitsA formal project closure allow us to firstly, recognize its success and secondly, to capture lessons that will benefit future projectsKey Activities (Activity Responsibility Date) Develop project closing report Archive project documentation Submit final WorkplansDeliverables Closing ReportClosed out Workplans

    Closing includes the formal acceptance of the project and the ending thereof. Administrative activities include the archiving of the files and documenting lessons learned.This phase consists of:[6]Project close: Finalize all activities across all of the process groups to formally close the project or a project phaseContract closure: Complete and settle each contract (including the resolution of any open items) and close each contract applicable to the project or project phase

    ***