Storyboard Part IV Adrienne Betts AET/541 November 28, 2011 April Sanders

Notes: Target Audience: The class consists of employees with at least 1 year tenure with the company who are looking to take their leadership skills to the next level and have been recommended from their immediate supervisors. The learners are taking this course to gain the skills needed for effective leadership in the workplace.. The introduction slide will act as the home slide for the course. Sound: Background sound and narrator will begin automatically on this slide. Personalization: Lucy is the host of this course and will guide the learners through each of the slides. Having Lucy address the class in this informal manner allows the learners to make a connection and feel more comfortable in completing this course Navigation: Learners will click start when ready to begin. Animation: no Text/Audio Narration: Hello and welcome to the Leadership in the Workplace: Managing diversity class. My name is Lucy and I will be guiding you through the concepts of managing diversity so that you can gain this skill to help you become a more effective leader. Click the start button to begin. Title: Managing Diversity Scene (opening page): Introduction-Slide 1 Graphics : yes-background Audio: yes-narrator Slide number: 1 Skill or Concept: Introduction Welcome to Leadership in the Workplace: Managing Diversity!

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Animation: no Text/Audio Narration: These buttons will be on each page so that you can navigate through the course. The first button is a back button and will take you to the previous slide. The next button is the home button and will start the course over. The third button is the replay button and will replay the current slide. The last button is the next button and will take you to the next page when you are ready. Try them now! Title: Managing Diversity Scene (opening page): Introduction-Slide 2 Graphics : yes-background Audio: yes-narrator Slide number: 2 Skill or Concept: Introduction The buttons below will help you to navigate through this course.

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Segmentation : The goals of the course are clearly stated for the learner so that they can see each portion of the learning material. This helps learners to not experience overwhelming the cognitive system when attempting to process the information. Instead of one large ongoing set of instructions, it is given in a step by step process. Animation: no Text/Audio Narration: This is a checklist of what I will be covering with you today. You will learn about what diversity is, how it can benefit the workplace, some common issues that come with diversity, and how you can handle diversity issues that may arise. Title: Managing Diversity Scene (opening page): Introduction-Slide 3 Graphics : yes-background Audio: yes-narrator Slide number: 3 Skill or Concept: Introduction Todays objectives are: What is diversity How diversity benefits the workplace Common issues that come with diversity How to handle diversity issues

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Pretraining exercises: The learner names and characteristics of key concepts in the lesson. This helps the learner to not overwhelm their cognitive system because they are introduced to the necessary terms and key concepts so that when they are presented the information, they are familiar with such terms. Animation: no Text/Audio Narration: Diversity in the workplace describes the variety of differences between people in an organization Title: Managing Diversity Scene (opening page): Lesson 1-Slide 1 Graphics : yes-background Audio: yes-narrator Slide number: 4 Skill or Concept: What is diversity What is diversity? According to Greenberg (2009), Workplace diversity refers to the variety of differences between people in an organization (para. 1).

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Pretraining exercises: The learner names and characteristics of key concepts in the lesson. This helps the learner to not overwhelm their cognitive system because they are introduced to the necessary terms and key concepts so that when they are presented the information, they are familiar with such terms. Animation: no Text/Audio Narration: There are many of these differences. Here are some. Please note that any mixture of any number of the characteristics usually constitutes diversity. A diverse workplace could consist of individuals of various ages, cognitive styles, cultures, disabilities, economic background, educational levels, ethnicities, genders, spoken languages, marital statuses, physical appearances, political affiliations, races, religions, and sexual orientations. Title: Managing Diversity Scene (opening page): Lesson 1-Slide 2 Graphics : yes-background Audio: yes-narrator Slide number: 5 Skill or Concept: What is diversity age cognitive style culture disability economic background education What is diversity? Some of those differences include: ethnicity gender language(s) spoken marital status physical appearance political affiliation race religious beliefs sexual orientation

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Pretraining exercises: The learner names and characteristics of key concepts in the lesson. This helps the learner to not overwhelm their cognitive system because they are introduced to the necessary terms and key concepts so that when they are presented the information, they are familiar with such terms. Animation: no Text/Audio Narration: The US Equal Employment Opportunity Commission handles complaints and charges that US workers claim happen in their workplaces. Some of the leading bases of these complaints and charges are race, sex, and age discrimination. When diversity is handled appropriately at the leadership level, it can help to reduce these instances. Title: Managing Diversity Scene (opening page): Lesson 1-Slide 3 Graphics : yes-background Audio: yes-narrator Slide number: 6 Skill or Concept: What is diversity : This chart shows charges filed by the EEOC based on discrimination. Some of the leading bases are race, sex, and age (The Injury Board, 2011). Managing diversity in the workplace properly could reduce these instances.

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Animation: no Text/Audio Narration: Because many different types of individuals are brought together, diversity in the workplace can bring many benefits in the workplace. These benefits will supply employees and the business with many skills and traits that they will learn and carry with them through life. Some of these benefits include: increased creativity, learning other points of view, new ideas, better understanding of people in general, increased adaptability, and more successful marketing. Title: Managing Diversity Scene (opening page): Lesson 2-Slide 1 Graphics : yes-background Audio: yes-narrator Slide number: 7 Skill or Concept: Benefits of diversity How diversity benefits the workplace Increased creativity Learn other points of view New ideas Better understanding of people Increased adaptability More successful marketing Click here to listen to a podcast on benefits in the workplace!

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Animation: no Text/Audio Narration: Issues can also arise from having diversity in the workplace and these issues could be possible discrimination, negative attitudes which could be displayed by stereotyping and racism, communication issues, and integration Title: Managing Diversity Scene (opening page): Lesson 3-Slide 1 Graphics : yes-background Audio: yes-narrator Slide number: 8 Skill or Concept: Diversity issues Common issues that come with diversity Possible discrimination Negative attitudes Communication Integration

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Animation: no Text/Audio Narration:There are ways to overcome these issues though. Solutions require a bit more work on the leaders behalf. Some ways to deal with discrimination and other negative attitudes is to hold a diversity training that contains information on embracing diversity, benefits of diversity, activities that show the benefits of diversity, and exploring examples of stereotypes and racism. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 1 Graphics : yes-background Audio: yes-narrator Slide number: 9 Skill or Concept: Handling diversity issues How to handle diversity issues To help ward off discrimination and negative attitudes: Implement diversity training that focuses on: Embracing diversity Benefits of diversity Activities that show employees benefits Study examples of stereotypes, racism, etc.

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Animation: no Text/Audio Narration: Leaders can deal with communication issues by developing a proper protocol for communication that will work for all individuals and introduce proper ways to communicate with individuals with common characteristics such as deafness or heavy accents. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 2 Graphics : yes-background Audio: yes-narrator Slide number: 10 Skill or Concept: Handling diversity issues How to handle diversity issues Dealing with communication issues: Establish proper protocol for communication Introduce communications for various common communications for individuals of different cultures, ages, and disabilities.

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Animation: no Text/Audio Narration: Effective leaders can deal with integration issues by encouraging that all employees be included in all activities including diversity training and policy development. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 3 Graphics : yes-background Audio: yes-narrator Slide number: 11 Skill or Concept: Handling diversity issues How to handle diversity issues Dealing with integration issues: Ensure and encourage that all employees are a part of all activities Make it mandatory for all employees to attend diversity training Include all employees to have input in diversity policies

Notes: when ready to begin. Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Worked Example: help most learners to understand and retain learning material. The work by using the learners' cognitive skills. Animation: no Text/Audio Narration: In this example, Crystal must find ways to have Andre feel more included in conversations that take place on the team that he cannot hear. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 4 Graphics : yes-background Audio: yes-narrator Slide number: 12 Skill or Concept: Handling diversity issues Andre is a new employee that happens to be hearing impaired. Crystal, the manager, notices that he is left out a lot of team conversations because no one knows sign language. Crystal must find a way to include Andre in team conversations. Example

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Worked Example: help most learners to understand and retain learning material. The work by using the learners' cognitive skills. Animation: no Text/Audio Narration: Crystal must make the proper decisions in order to rectify the situation. First, she decides to have a conversation with the team. In this conversation Crystal informs the team that Andre is a member of the team also. Crystal finds this to be important so that the team has a clear understanding of her stance on the situation. Team members may be doing this intentionally or unintentionally. This will make the team members who are doing this unintentionally aware that they are excluding Andre. This will also make the team members who are excluding him intentionally aware that Crystal has a zero tolerance for such actions Title: Managing Diversity Scene (opening page): Lesson 4-Slide 5 Graphics : yes-background Audio: yes-narrator Slide number: 13 Skill or Concept: Handling diversity issues Crystal decides to do several things. First, she informs the team that Andre is a member of the team too. Crystal does this so that the team can have a clear understanding of her stance on Andres inclusion. Some team members may not realize that they are excluding Andre in conversations. Team members that may be doing it intentionally need to know that Crystal has a zero tolerance policy for this. Example

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Worked Example: help most learners to understand and retain learning material. The work by using the learners' cognitive skills. Animation: no Text/Audio Narration: Next, Crystal talks to the team about ways they can include Andre in the team conversations. She suggests allowing him to read their lips and writing down conversations. Crystal thinks this is a great idea because the team will now know what she expects of them in order to rectify the situation. Crystal feels that if she did not give them clear cut expectations, the team may not rectify the situation properly. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 6 Graphics : yes-background Audio: yes-narrator Slide number: 14 Skill or Concept: Handling diversity issues Next, Crystal gives the team ideas on how to include him in conversations such as allowing him to read their lips and writing down conversations. Crystal does this so that the team knows exactly what is expected of them to rectify the situation. If Crystal did not give them clear cut expectations, the team may not rectify the situation accordingly and effectively. Example

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Worked Example: help most learners to understand and retain learning material. The work by using the learners' cognitive skills. Animation: no Text/Audio Narration: Crystal also thinks it is a wonderful idea to have Andre teach the rest of the team some basic sign language. In doing this, the team members will be able to make a connection with Andre by learning something from him. This will also aid in having the team value Andre more. The team will also learn something new and find better ways to communicate with Andre. Crystal also feels that collaborative team activities can be used as team builders to strengthen the team. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 7 Graphics : yes-background Audio: yes-narrator Slide number: 15 Skill or Concept: Handling diversity issues Crystal asks Andre to teach the team members basic sign language. The team members will be able to make a connection with Andre by learning something from him. The team will learn something new. The team will find ways to communicate better with Andre. Collaborative team activities can be used to strengthen the team. Example

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Learner control: Learners can progress through the course at their own pace. Worked Example: help most learners to understand and retain learning material. The work by using the learners' cognitive skills. Explanatory Feedback: The correct answer is d. If the learner selects d the feedback will read You are correct! This is the appropriate action for Linda. She should implement diversity training, plan some team building events, and speak to each team member about them excluding Gary. In doing this, Linda will give her team an understanding of what she expects, strengthen the team, and educate the team If the learner selects a, b, or c the feedback will read Good try! However this is not the best action for Linda to rectify the situation on her team. This may help the situation slightly, but it is not all that Linda can do to give her team a clear understanding of her stance on the situation, strengthen the team, nor educate the team on diversity. Try again! Animation: no Text/Audio Narration: Please read this scenario and pick the best solution for Linda to solve the problem on her team. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 8 Graphics : yes-background Audio: yes-narrator Slide number: 16 Skill or Concept: Handling diversity issues Linda has noticed that some members of her team have isolated the newest member, Gary. Linda does not know if it is because Gary is Middle Eastern, a new employee, or unskilled in the area of expertise. Which of the following can Linda do in efforts to help the team embrace Gary as a team member? a.)Diversity Training b.)Team Building events c.) Speak to team members individually about the isolation. d.)All of the above Practice Example

Notes: Sound: Narration will commence automatically on this slide. Navigation: Learners will use the buttons to go back one slide, start at the beginning, replay the current slide, and progress to the next side, respectively. Collaborative activity: Learners can click the link and read about what others think about diversity in the workplace and they can also share the knowledge that they have learned by casting their votes and leaving their comments. Animation: no Text/Audio Narration: Now that you have learned more about diversity in the workplace, share your opinion and knowledge with others by clicking on this link. You can also read what others think about diversity in the workplace. Title: Managing Diversity Scene (opening page): Lesson 4-Slide 8 Graphics : yes-background Audio: yes-narrator Slide number: 16 Skill or Concept: Handling diversity issues Click here to cast your vote and opinion on diversity in the workplace! What do you think?

Notes: Animation: no Text/Audio Narration: Title: Managing Diversity Scene (opening page): References-Slide 1 Graphics : yes-background Audio:no Slide number: 17 Skill or Concept: References References Greenberg, J. (2009). Diversity in the Workplace: Benefits, Challenges and Solutions. The Injury Board. Retrieved from http://wiki.injuryboard.com/help-center/workplace- discrimination/default.aspx http://wiki.injuryboard.com/help-center/workplace- discrimination/default.aspx Helium. (2011). What is the Value of Diversity in the Workplace. Retrieved from http://www.helium.com/knowledge/188107-what-is- the-value-of-diversity-in-the-workplacehttp://www.helium.com/knowledge/188107-what-is- the-value-of-diversity-in-the-workplace The Injury Board. (2011). Workplace Discrimination. Retrieved from http://wiki.injuryboard.com/help-center/workplace- discrimination/default.aspx http://wiki.injuryboard.com/help-center/workplace- discrimination/default.aspx Vedantam, S. (Speaker). (2007, January 15). Studies: Diversity Spurs Workplace Creativity [Audio podcast]. Retrieved from Morning Edition website: http://www.npr.org/templates/story/story.php?storyId=6858215 http://www.npr.org/templates/story/story.php?storyId=6858215

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Storyboard Part IV Adrienne Betts AET/541 November 28, 2011 April Sanders