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StimulateStimulate
Impala: Document ordering and supply system
in Belgium
Anke Jacobs - UA - Campus Drie Eiken3 August 2005
Introduction
Instant Mailing Procedure for Automated Lending Activities (IMPALA)
Belgian electronic document ordering and delivery system
Books and articlesAnet: library network around the UAParticipating libraries
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Participating libraries
645 participating librariesAll library types are represented
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Access to ImpalaS
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URLhttp://anet.ua.ac.be/impala
Info on document delivery at UAhttp://lib.ua.ac.be – Services – Document delivery
Features
Document orderFollow up requestsElectronic deliveryClearinghouseManagement information
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Login required to identify the requesting/supplying library
Not for all items (general info, manuals, news)
Document order
Union cataloguesUA-catalogueAntilopeCCBBronco…
Manual request
Importance of correct data!
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Possible suppliers
(Some) end users can request documents electronically (library desktop services)
Follow up requests
OverviewRequests submitted by end usersAnswers to questions with regard to old
requestsRequest with a question for informationSuccessful requestsElectronically delivered requestsFailed requestsAll pending requests
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Follow up requests
StatusSuccessIn processNot yet in processFailedTime-out…
Status will change by action of supplier, requester, automatically (timeout)
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Electronic Delivery
VirlibLaunch a scanning processConvert scanned images into PDFSend PDF to the requesting libraryReceive electronic files
Ariel softwareAgreement between Impala and
supplier
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Clearinghouse
Centralised automatic invoicing system
A single invoice or credit note, once per trimester
Suppliers indicate the amount to be paid for delivery (default: €6.20)
TariffResearch librariesCorporate librariesFlemish public libraries
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Management information
The Impala module offers statistical data for evaluation of quantity and quality of the ILL-service.
Data since 1998
Number of requestsSpeed of delivery (response time!)Titles in heavy demand
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Management informationS
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http
://li
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.ac.
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Management informationS
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http
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Management informationS
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http
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Management informationS
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http
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Management informationS
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