Steps for Online Resetting of Corporate Internet Banking Password

(A) Online Password Request Submission

For online request of password resetting please follow the below mention steps:

1. Visit Corporate Internet Banking (CIB) site.

2. Click on the option “Generate / Reset passwords online”

3. Enter the required data

• Corporate Id & User Id whose passwords have to be reset.

• E Mail Id (This email Id should be the one registered for Corporate Internet Banking. To know the email id registered, please check in the 'My Profile' option under 'Customize Module')

• Confirm E-Mail Id

• Password to Reset (Sign on, Transaction or Both)

• Passcode (This is a temporary passcode and must be 6 characters long and alphanumeric)

Imp. Note: Please remember the passcode you have entered as it will be required

at the time of retrieving the online passwords.

4. Click on “Submit” Button.

5. If the data entered is correct and match with bank's records the request will be submitted and a unique Reference Id will be sent to your registered E-Mail ID.

Imp. Note: Please note down this reference id as this will be required at the time of retrieval of online password.

6. On successful submission of the request, an email will be sent instantly on your registered email address with your password(s).

(B) Password Received by User

After receiving the email with password(s), the following step should be followed:Screen shot of e-mail sent by bank:

Following is the screen shot of e-mail sent by bank:

1. Click on the URL

On clicking above URL following screen appears:

2. Fill the required fields

• Corporate Id & User Id (whose password requests was submitted)

• Request Id (which was generated at the time of placing request)

3. If the combination of the above data is correct, system will show the password to user.

4. Once the password(s) are viewed click on the button “Proceed” button that assures that password has been viewed.

Important Notes:

a) Viewing password is a one time activity so the same passwords cannot be viewed

second time hence please note down the passwords carefully

b) The password on the url must be viewed within seven days of the mail date as

after 7 days URL will get expired.

(C) Activation of Passwords

The password(s) which are displayed by the system through online facility would be in a disabled state. To get the same activated the below mentioned steps need to be followed:

1. If request is placed for the user who has only view access then he can activate password him/herself.

2. In case of the users with transaction access, for activation of the password the below

mentioned steps need to be followed:

a) After viewing password send an acknowledgment letter mentioning Corporate Id, User Id,

Account Number, Date, request Id and should be signed by the user for activation of passwords.

b) Acknowledgment can be sent through following channels

• Fax the letter on (022) 61374557

• Email the scanned copy of the letter to corporatecare@icicibank.com

• Submit it to the nearest ICICI Bank branch

Imp. Note:

(1) Request letter needs to be signed by user and signature should be as per bank record.

(2) Your request will be rejected if bank does not receive the acknowledgment letter within

1 month from the date of placing the request.