INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT

James Kauth

MN.IT Services Innovation Program

Innovation A change in business as usual

• Catalyst & drivers

• What is Innovation?

• Terms

• OK, what is in it for me?

• The innovation process

– The teams

– Project criteria

– Success requirements

– Getting involved

• Looking to the future

• Next steps

• Discussion

AGENDA

IT can be a

significant catalyst

for change

Governor’s Priorities

Create jobs and improve Minnesota’s competiveness

Improve how state government works to deliver the

best services at the best price

Make Minnesota’s tax system more fair

“Our goals are to be an agent of change and help government

reinvent itself by identifying next-generation technologies that

can help state government be faster, more nimble, less bureaucratic

and more responsive in the services it provides to citizens, more

able to measure and report on outcomes; and to model reform in the

reinvention of state IT.”

- State of Minnesota IT Master Plan, April 2012

IT is a top expense of state budgets

IT directly contributes to business efficiency and

effectiveness

Minnesota needs to “catch up” with our government and

private sector peers

Marginalizing IT limits its potential to deliver only what is

in use today

More? How about:

Big Data, Open Government, the social enterprise,

democratization of the web, & ubiquitous computing

What is

Innovation?

“Creativity is thinking up new things. Innovation is doing new things.”

Theodore Levitt

“Innovation is capable of being learned, capable of being practiced”

Peter Drucker

Innovation: Latin innovatus, innovāre, innovātum

I renew

I restore

I alter

I return

Invention

(create something new)

Innovation

(do something different)

Improvement

(do the same thing better,

reengineer)

Creativity — The ability to

imagine new ideas and possibilities

Risk Taking — Driving an idea

forward in the face of adversity

Innovation — A combination of

risk taking and creativity

This program is not about IT consolidation

It is about value to citizens:

Enhance citizens interaction with government

Deliver new or improved services to citizens

Provide positive impact to taxpayers

Back Office Innovation Results in greater

efficiencies within state

government

Public Service Innovation Results in better government

services and information for the

people of Minnesota / improves

the business climate for the state

Innovation

Terminology

Campaign: a complete cycle of an innovation process

Theme: the focused topic of a campaign

Idea: contribution that meets the objective of a theme

Opportunity: parts of ideas that can be implemented

Project: an opportunity selected for execution

MN/DoT (e-Jams)

1) Workplace of choice and sustainability

2) Cost-savings and efficiency: already in place, or new ideas

State of Michigan (Bureaucracy Busters)

1) Too much red tape!

2) What’s in your way?

3) Best practices, what works?

Government Services Administration (Great Ideas Hunt)

1) Save money

2) Improve performance/efficiency

3) Improve delivery of services to our partner agencies

4) Provide better value to taxpayers

Campaigns

MN.ovation / Minnovation

Innovation Tournaments (“IT”, cute right?)

Themes

We’re already doing it! (leverage hidden innovation)

Mobilize it! (reach citizens on their terms and devices)

Participate in something beyond your core job

Learn new agile project processes

Network, share your knowledge, socialize ideas

A reward system for the best ideas

Actively contribute to our growing social enterprise!

The Process

A virtual event for employees to collaborate and offer

ideas in alignment with MN.IT strategic direction, improve

services and create a workplace of choice.

More simply:

event + topic + idea + socialize + do = innovation

Predefined topics

Time-boxed events

Unlimited ideas, comments and votes

Vetting and project selection follows

Innovation Advisory:

Set launch, budget, &

theme

Campaign begins: Details

announced

Crowdsource Community:

Submit ideas & comments

Crowdsource Community: Vote on the best ideas

Idea Review Team: Vet &

turn ideas into opportunities

Innovation Advisory:

Review and approve projects

Selected Project(s)

Announced

Innovation projects to

make

cool stuff!

Innovation Advisory

Approve themes, resources and clear

roadblocks

Demonstrate leadership

commitment

Crowdsource Community

Actively engage the Innovation Campaign

Submits ideas and comments, votes

on best ideas

Idea Review Team

Analyze Project viability

Conducts research, scoping and

resource planning

Project Teams

Provide expertise and deliver solutions

Execute approved projects

Provides immediate, demonstrable value

Meets the priorities of the State’s IT Master Plan and

defined campaign theme

Measurable outcomes

Development time-frame: 3 weeks - 3 months

Costs that fit within program budget and/or attract

investment from interested partners

Contributes to a repeatable process for an ongoing

Innovation program

Active Senior management support

Encourage risk taking

Promote new culture and paradigm

Embrace agile practices

Employee engagement

Submit ideas, comment, vote, collaborate

Teamwork and project execution

Effective Program Communication

Two-way community connection

Manage expectations

Create a new cultural paradigm

Campaigns

Open to everyone for its duration

Idea Review Teams

Profile a potential project, make it achievable

Project Teams

Deliver tangible results

The Future

Audience reach

Is beyond MN.IT

Create a repository of past ideas

Resurrect opportunities when suited

Share ideas with more suitable implementers

Exposing Innovation

Annual report on emerging trends and technologies

Social Enterprise tools integration

Public-facing innovation web presence

Procure and set up campaign tools

Integrations: SSO, SharePoint, reporting, UI branding

Testing: mobile, accessibility, workflow

Convene Innovation Advisory

Charter the members

Approve tool and process

Set theme, budget and goals

Set campaign launch date

Stay Tuned, Get Involved

CIO meetings

Brown Bag Sessions, MN.IT Commons and Morning Java

Innovation Topic on Yammer, join it!