Stakeholder Engagement PlusPresented byIan Bishop

Stakeholders

Actions include• Identification of stakeholders• Working out their standing, influence, interests• Classifying them into logical groups• Recording the interactions i.e. issues• Responding in a timely, accurate and efficient

manner

Interactions are two way• You contact them (access, information etc)• They contact you (complaints, advice etc)

Stakeholder engagement is a critical component of CSR

Stakeholder Engagement Plus

“Conventional” Stakeholder Engagement Names, addresses, companies Issues Groups

Stakeholder Engagement Plus is All above, plus

• Networks• Spatial awareness• Integration with other activities

Stakeholder Networks

What do we mean by this? Example

• Mr X is a news journalist on a local TV channel• Mrs X is a local councillor• The Xs own and occupy a house 2 miles from

your facility• They have a student son living at home• They also own a property next to your facility• This property is leased to a Miss Y• Miss Y works for the Environment Agency ….

• This network links to other networks

Stakeholders Are Dynamic

Complexity - Stakeholders can Have more than one hat (e.g. domestic, work) Work for one or more organisation Some may have many issues Own several pieces of land Have leasehold and/or freehold ownerships

Stakeholders also move house, change jobs, purchase adjacent land, sub let part of their land …..

Information is managed by Location not a Stakeholder’s name

e.g. Location can be a field, home, commercial property, road, canal

Why? Because Locations tend not to move, and We always have to know all the properties/land

ownerships along a corridor or surrounding a facility

Spatial Integration

We link cadastral data with other spatial data sets We merge disparate data sets such as

• Land Registry (1st bulk purchase customer)• Electoral Role• OS Address Point (post codes)• Envirocheck type data

And integrate Land Ownerships/Occupancies with • Aerial Photography• Monitoring Locations – groundwater, stacks,

discharges• Valve pits, access routes• Documents• Ecology, Archaeology, Geology• SSSI, ancient woodlands• Parish boundaries• OS 1:50,000• Elevation models (DTM)• ….

Who Lives Here? We need to know who to call to gain access to a

valve pit #39 on our pipeline

Who owns that field?

Network – Stakeholder Organisation

Who do we know at Endsleigh House Ltd?

Network – Stakeholder Location

What do we know about an address?

Network – Stakeholder Name

A Mr John Smith telephones..

Summary

Stakeholders do not operate in isolation

We need to know who lives, works and owns what around our facilities

Public Relations Access Discharges Accidents

Stakeholders must be managed as a Network, a network that can be analysed

A knowledge system that can link names, people, businesses, ownerships, occupancies … with stakeholder management

Leads to improved understanding of the world around us and better stakeholder engagement and management