15
Staff Reports for May 2018

Staff Reports for May 2018 - talcb.texas.gov · TALCB LL 1,426 2,015 1,671 1,371 3,279 2,930 2,619 1,495 1,926 18,732 ... Feb18 2,387 2,403 441 5,231 0 928 6 6,159 6 Mar18 2,375 2,396

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Staff Reports for May 2018 

Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18

FYTD

Total 2018

TREC LL 20,080 24,167 19,613 17,392 29,256 26,446 28,439 26,271 30,063 221,727

TALCB LL 1,426 2,015 1,671 1,371 3,279 2,930 2,619 1,495 1,926 18,732

Total Calls 21,506 26,182 21,284 18,763 32,535 29,376 31,058 27,766 31,989 0 0 0 240,459

Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18

FYTD

Total 2018

Licensing 117 235 123 152 223 296 320 272 295 2,033

Education 27 14 21 18 12 19 23 23 14 171

Inspector 10 11 3 14 5 4 15 11 16 89

Enforcement 18 12 14 16 9 25 16 15 21 146

TALCB Lic 10 5 4 7 6 6 11 13 12 74

TALCB Enf 2 4 2 0 0 1 0 0 3 12

Total 184 281 167 207 255 351 385 334 361 0 0 0 2,525

Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18

FYTD

Total 2018

Licensing 6,518 7,290 8,032 5,748 12,637 10,781 9,148 7,247 8,426 75,827

Education 2,216 1,717 1,498 1,145 433 802 675 390 399 9,275

Inspector 466 382 320 236 104 109 109 92 128 1,946

Enforcement 190 244 259 176 192 315 258 254 292 2,180

TALCB Lic 474 381 366 401 526 384 296 318 341 3,487

TALCB Enf 15 9 10 11 11 17 16 18 14 121

Total 9,879 10,023 10,485 7,717 13,903 12,408 10,502 8,319 9,600 0 0 0 92,836

C1 Report

FY2018

Reception and Communication Services Division

Walk Ins

Emails

Incoming Calls

TREC TALCB

September 58 2 60 29

TREC Website/Hold

Time/Customer Service 29

October 60 4 64 36

Email Response/Hold Time/TREC

Website 36

November 47 6 53 28

Website/Customer Service/Hold

Time 28

December 26 4 30 11

Hold Time/Customer

Service/Application Processing 11

January 80 7 87 39

Website/Hold Time/Application

Processing 39

February 70 7 77 36

Website/Application

Processing/Hold Time 36

March 93 3 96 24

Hold Time/Website/Customer

Service 24

April 40 4 44 22

Website/Hold Time/Customer

Service 22

May 44 4 48 25

Website/Customer Service/Hold

Time 25

June

July

August

Grand Total 518 41 559 250 250

C2

Customer Service Surveys

FY 2018

Month

# Received

Total

Comments With

Contact

Information

Top Three (3) Comments # Resolved # Unresolved

C3

Average Length of Call

Average Hold Time

Sept - Nov Dec - Feb March - May June - Aug

5:156:00 6:00

0:00

15:00

18:15

16:45

0:00

FY 2018 CALL AVERAGESMIN:SEC

Average Length of Call Average Hold Time

FISCAL END OF TOTAL G.R.L. TRAINEE TOTAL

YEAR MONTH GENERAL RESIDENTIAL LICENSE G.R.L. CHANGE TRAINEE CHANGE TOTAL CHANGE

2013 Aug13 2,367 2,371 470 5,208 724 5,932

2014 Aug14 2,386 2,405 453 5,244 36 760 36 6,004 72

2015 Aug 15 2,408 2,415 434 5,257 13 779 19 6,036 32

2016 Sep15 2,406 2,417 428 5,251 -6 786 7 6,037 1

Oct15 2,414 2,418 431 5,263 12 791 5 6,054 17

Nov15 2,417 2,420 430 5,267 4 793 2 6,060 6

Dec15 2,419 2,425 430 5,274 7 795 2 6,069 9

Jan16 2,420 2,422 428 5,270 -4 794 -1 6,064 -5

Feb16 2,418 2,418 427 5,263 -7 783 -11 6,046 -18

Mar16 2,423 2,417 427 5,267 4 784 1 6,051 5

Apr16 2,431 2,415 429 5,275 8 774 -10 6,049 -2

May16 2,425 2,415 417 5,257 -18 773 -1 6,030 -19

Jun16 2,425 2,422 416 5,263 6 784 11 6,047 17

Jul16 2,425 2,423 417 5,265 2 774 -10 6,039 -8

Aug16 2,426 2,425 416 5,267 2 789 15 6,056 17

2017 Sep16 2,429 2,423 412 5,264 -3 784 -5 6,048 -8

Oct16 2,431 2,419 414 5,264 0 787 3 6,051 3

Nov16 2,428 2,418 408 5,254 -10 777 -10 6,031 -20

Dec16 2,436 2,422 411 5,269 15 782 5 6,051 20

Jan17 2,431 2,416 410 5,257 -12 789 7 6,046 -5

Feb17 2,434 2,412 423 5,269 12 792 3 6,061 15

Mar17 2,440 2,424 425 5,289 20 807 15 6,096 35

Apr17 2,428 2,426 421 5,275 -14 817 10 6,092 -4

May17 2,425 2,418 422 5,265 -10 822 5 6,087 -5

Jun17 2,410 2,412 421 5,243 -22 827 5 6,070 -17

Jul17 2,404 2,404 422 5,230 -13 852 25 6,082 12

Aug17 2,398 2,407 423 5,228 -2 868 16 6,096 14

2018 Sep17 2,408 2,410 426 5,244 16 883 15 6,127 31

Oct17 2,417 2,412 431 5,260 16 912 29 6,172 45

Nov17 2,396 2,406 428 5,230 -30 893 -19 6,123 -49

Dec17 2,400 2,406 432 5,238 8 907 14 6,145 22

Jan18 2,394 2,401 436 5,231 -7 922 15 6,153 8

Feb18 2,387 2,403 441 5,231 0 928 6 6,159 6

Mar18 2,375 2,396 436 5,207 -24 911 -17 6,118 -41

Apr18 2,371 2,391 432 5,194 -13 914 3 6,108 -10

May18 2,370 2,386 432 5,188 -6 907 -7 6,095 -13

May 2018: Out-of-State Temporary Registrations = 136; Inactive Appraisers = 165)

TEXAS APPRAISER LICENSING AND CERTIFICATION BOARD

ACTIVE CERTIFICATIONS AND LICENSES

FISCAL Paper Online Total Total AMC Total AMC

YEAR MONTH Apps Received Apps Received Apps Received Registrations Issued Renewals Issued

2012 - Total 130 46 176 169 0

2013 - Total 6 11 17 23 0

2014 - Total 3 9 12 13 138

2015 - Total 11 5 16 15 17

2016 - Total 8 2 10 11 128

2017 Sep16 2 0 2 2 1

Oct 16 0 1 1 0 3

Nov 16 0 0 0 1 2

Dec 16 0 1 1 1 3

Jan 17 2 0 2 0 0

Feb 17 0 1 1 2 1

Mar 17 0 0 0 0 0

Apr 17 1 0 1 0 3

May 17 1 2 3 1 0

Jun 17 1 2 3 2 4

Jul 17 2 0 2 6 1

Aug 17 0 0 0 0 3

2017 - Total 9 7 16 15 21

2018 Sep 17 1 2 3 1 1

Oct 17 0 0 0 2 2

Nov 17 0 1 1 1 1

Dec 17 0 0 0 0 2

Jan 18 0 0 0 0 3

Feb 18 0 1 1 1 4

Mar 18 1 1 2 0 4

Apr 18 0 0 0 1 4

May 18 0 2 2 1 7

CUMULATIVE TOTALS 169 87 256 253 332

Registrations Surrendered as of May 2018 23

Registrations Revoked as of May 2018 3

Registrations Expired > 6 months as of May 2018 48

TOTAL AMC REGISTRATIONS - May 2018 175

TEXAS APPRAISER LICENSING AND CERTIFICATION BOARD

APPRAISAL MANAGEMENT COMPANY REGISTRATIONS

May 2018

This YTD Last YTD 09/17 - 05/18 09/16 - 05/17 Count Percent

Original Applications ReceivedCertified General Applications 114 109 5 4.59%

Certified Residential Applications 93 60 33 55.00%

Licensed Residential Applications 59 67 -8 -11.94%

Appraiser Trainee Applications 296 259 37 14.29%

Non-Residential Temporary Applications 190 169 21 12.43%

Total Original Applications 752 664 88 13.25%

Licenses Issued from Original ApplicationsCertified General Licenses 83 94 -11 -11.70%

Certified Residential Licenses 71 55 16 29.09%

Licensed Residential Licenses 54 54 0 0.00%

Appraiser Trainee Licenses 265 212 53 25.00%

Non-Residential Temporary Licenses 189 170 19 11.18%

Total Licenses from Original Applications 662 585 77 13.16%

Licenses Issued from Renewal Applications Certified General Renewals 861 1,006 -145 -14.41%

Certified Residential Renewals 897 901 -4 -0.44%

Licensed Residential Renewals 166 183 -17 -9.29%

Appraiser Trainee Renewals 289 346 -57 -16.47%

Total Renewal Licenses Issued 2,213 2,436 -223 -9.15%

Licenses Issued from Late Renewal Applications Certified General Late Renewals 5 3 2 66.67%

Certified Residential Late Renewals 3 5 -2 -40.00%

Licensed Residential Late Renewals 3 3 0 0.00%

Appraiser Trainee Late Renewals 16 14 2 14.29%

Total Late Renewal Licenses Issued 27 25 2 8.00%

Change

Education & Licensing Services Division - TALCBFiscal Year Comparison

MAY

ELS Division Fiscal Year Comparison L1 Report

YEAR-TO-DATE RESULTS: September 2017 thru May 2018 Overall Pass Rate

Licensed Certified CertifiedResidential Residential General

Examinations Passed 31 38 37 106

Examinations Failed 23 36 17

Examinations Taken 54 74 54 182

Examination Pass Rate (%) 57.41% 51.35% 68.52% 58.24%

108

74

106

76

182

MONTHLY RESULTS: Overall Pass Rate

Licensed Certified CertifiedResidential Residential General

Examinations Passed 3 5 5 13

Examinations Failed 3 2 4

Examinations Taken 6 7 9 22

Examination Pass Rate (%) 50.00% 71.43% 55.56% 59.09%

14

8

13

9

22

Total fail:

Total examinations taken:

Total pass:

Total fail:

Total examinations taken:

Examination Activity - Fiscal Year 2018

May 2018

All examination types

Total first time candidates:

Examination Activity - Fiscal Year 2018

All examination types

Total first time candidates:

Total repeat candidates:

Total repeat candidates:

Total pass:

EXAMINATION ACTIVITY

YEAR-TO-DATE COMPARISON

MAY

2017 2018

Pass Rate Pass Rate

Certified General Appraiser 74.4% 68.52%

Certified Residential Appraiser 61.9% 51.35%

Licensed Residential Appraiser 54.6% 57.41%

Overall Appraiser Pass Rate 62.4% 58.24%

Website FYTD Total

Prior FYTD

Total

Total Pages Viewed 134,995 4,491,697 6,382,822Total Monthly Unique Visits 12,600 249,251 259,909

Online FYTD Online Prior FYTD

Online Transactions Total Online Percent Percent PercentApplications 41 26 63.4% 64.3% 52.1%

AMC 2 1 50.0% 75.0% 8.3%Certified General Appraiser 8 2 25.0% 41.5% 23.7%Certified Residential Appraiser 6 3 50.0% 46.0% 39.6%State Licensed Appraiser 5 4 80.0% 59.5% 45.4%Appraiser Trainee 20 16 80.0% 77.1% 72.2%

Renewals 210 195 92.9% 92.3% 91.5%AMC 14 9 64.3% 77.1% 100.0%Certified General Appraiser 63 62 98.4% 90.3% 90.1%Certified Residential Appraiser 93 87 93.5% 95.5% 94.8%State Licensed Appraiser 16 15 93.8% 92.4% 80.2%Appraiser Trainee 24 22 91.7% 88.1% 93.2%

AMC Panel Transactions 1725 1725 100.0% 100.0% 100.0%Additions 739 739 100.0% 100.0% 100.0%Removals 986 986 100.0% 100.0% 100.0%

Information & Technology Services Electronic Information Outlet Statistics I1 Report

Information & Technology Services Division

Electronic Information Outlet Statistics

May 2018

Current Month

Applications May '17 June '17 July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18AMC 0.0% 0.0% 50.0% N/A 100.0% 100.0% 100.0% N/A N/A 100.0% N/A 0.0% 50.0%

Certified General Appraiser 14.3% 75.0% 0.0% 40.0% 44.4% 44.4% 50.0% 37.5% 50.0% 57.1% 37.5% 33.3% 25.0%

Certified Residential Appraiser 50.0% 66.7% 10.0% 33.3% 0.0% 75.0% 36.4% 37.5% 20.0% 60.0% 54.5% 50.0% 50.0%

State Licensed Appraiser 0.0% 75.0% 50.0% 50.0% 66.7% 60.0% 50.0% 75.0% 33.3% 62.5% 50.0% 50.0% 80.0%

Appraiser Trainee 72.0% 76.0% 71.4% 75.0% 70.0% 78.8% 82.4% 78.6% 70.4% 73.9% 80.8% 80.0% 80.0%

Total Utilization - Applications 52.5% 71.1% 47.0% 63.4% 60.0% 71.7% 61.5% 64.6% 57.5% 67.3% 66.0% 62.9% 63.4%

Renewals May '17 June '17 July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18AMC N/A 100.0% 100.0% N/A 100.0% 100.0% 0.0% 100.0% 100.0% 75.0% 75.0% 100.0% 64.3%

Certified General Appraiser 93.9% 89.6% 93.0% 95.8% 92.5% 89.5% 90.1% 91.3% 88.7% 85.7% 85.9% 94.3% 98.4%

Certified Residential Appraiser 94.1% 96.9% 97.6% 87.5% 95.1% 97.5% 98.8% 93.1% 96.8% 85.7% 93.8% 91.5% 93.5%

State Licensed Appraiser 75.0% 100.0% 85.7% 76.5% 100.0% 100.0% 95.0% 70.6% 100.0% 93.8% 92.9% 90.9% 93.8%

Appraiser Trainee 100.0% 93.3% 91.7% 100.0% 75.0% 93.8% 100.0% 100.0% 94.4% 84.2% 68.4% 87.0% 91.7%

Total Utilization - Renewals 93.9% 93.5% 94.5% 89.9% 93.2% 94.7% 94.4% 91.1% 93.5% 91.3% 87.8% 91.9% 92.9%

Panel Management Tool May '17 June '17 July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '17 Mar '18 Apr '18 May '18AMC Panel Invitations 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

AMC Panel Removals 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

Total Utilization - Panel Manageme 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

Information & Technology Services Electronic Information Outlet Statistics I2 Report

Information & Technology Services Division

Electronic Information Outlet Statistics

May 2018

20.0%30.0%40.0%50.0%60.0%70.0%80.0%

May '17 June '17 July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18

Utilization Online Application Services

Total Utilization - Applications

80.0%

85.0%

90.0%

95.0%

100.0%

May '17 June '17 July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18

Utilization Online Renewal Services

Total Utilization - Renewals

80.0%

85.0%

90.0%

95.0%

100.0%

May '17 June '17 July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '17 Mar '18 Apr '18 May '18

Utilization Online Panel Management Tool

Total Utilization - Panel…

Staff & Support Services Division

TALCB Budget Status Report

3/12 =25.00%

Budget Actual Budget %

FY2018 Expenditures Balance Remaining Comments

Salaries & Wages $895,655 $622,718 $272,937 30.5%

Employee Benefits 288,204 210,170 78,034 27.1%

Retiree Insurance 45,582 22,402 23,180 50.9%

Other Personnel Costs 33,440 21,792 11,648 34.8%remaining budget geared toward possible lump sum

payments, compensatory per diem for board members and

longevity pay

Professional Fees & Services 54,710 30,922 23,788 43.5%remaining budget geared toward any expert testimony,

OAG and SOAH costs, Sunset Advisory Audit Services

Consumables 6,500 1,325 5,175 79.6%

Utilities 2,200 687 1,513 68.8%

Travel 35,000 27,974 7,026 20.1%remaining budget geared toward remaining travel costs for

Board Members

Office Rent 15,853 27,253 (11,400) -71.9%Annual rent paid to Texas Facilities Commission. Rent

expense higher than anticipated due to decrease in SWCAP

allocation.

Equipment Rental 10,250 6,354 3,896 38.0%

Registration & Membership 10,375 5,109 5,266 50.8%remaining budget geared toward conferences and

Attorney CLE costs

Maintenance & Repairs 5,707 16,347 (10,640) -186.4% Versa software maintenance $14K

Reproduction & Printing 1,600 13 1,588 99.2%remaining budget geared toward envelopes, business

cards and any miscellaneous services needed

Contract Services 23,060 4,854 18,206 79.0%remaining budget geared toward court reporters,

transcripts, subpoenas, security guards for meetings,

imaging and storage of documents/records

Postage 6,350 2,800 3,550 55.9%

Supplies & Equipment 3,500 2,367 1,133 32.4%

Communication Services 17,526 11,654 5,872 33.5%remaining budget geared toward electronic subscriptions,

Local and long distance service

Other Operating Expenses 4,342 3,478 864 19.9%

Subtotal -Operations Expenditures 1,459,854 1,018,218 441,636 30.3%

DPS Criminal History Background Checks 3,200 92 3,108 97.1%

Statewide Cost Allocation Plan (SWCAP) 35,510 13,675 21,835 61.5%SWCAP 1st and 2nd quarterly payments made as of report

date

Contribution to General Revenue 25,275 18,956 6,319 25.0% allocated monthly; will be paid in August 2018

Subtotal - Nonoperational Expenditures 63,985 32,723 31,262 48.9%Total Expenditures $1,523,839 $1,050,941 $472,898 31.0%

Revenue

FY2018

Projected

Revenue

Collected

Revenue

Remaining to be

Collected

Revenue %

Remaining to be

Collected Comments

License Fees $1,046,482 $875,389 $171,093 16.3%

AMCs 731,100 382,605 $348,495 47.7%

9 new AMCs; 55 renewals; added 4,952 panelists and

14,985 panelists renewed as of report date. Majority of

projected AMC revenues occur in last two quarters of the

year.

Administrative Penalties 34,560 18,051 $16,509 47.8%

Other Miscellaneous Revenue 21,215 15,706 $5,509 26.0% Exam Admin Fees/NSF fees/Misc/Public Info fees

Total Revenue $1,833,357 $1,291,751 $541,606 29.5%

FY18

Carry Forward

Allocated

Amount

Remaining to be

Allocated

Carry Forward %

Remaining

AMC Revenue Carry Forward from FY18 to FY19 ($284,337) ($213,253) ($71,084) 25.0% Pro-rated thru May

Revenue Over/(Under) Expenditures & Transfers $25,181 $27,557 Includes AMC Carry Forward from FY18 to FY19

Expenditure Category

May 2018

Staff and Support Services Agency Budget Status Report S1 Report

Beginning Ending

Purchase Par Purchase Market Additions Market Accrued Maturity

Date Value Price Value Changes Value Interest Description Date

09/13/2017 374,000.00 374,856.23 372,597.50 359.04 372,956.54 792.72 U.S. T-Notes, 1.000% 09/15/2018

12/20/2017 200,000.00 199,034.34 198,914.00 156.00 199,070.00 1,153.85 U.S. T-Notes, 1.250% 12/15/2018

06/20/2017 250,000.00 249,725.92 249,812.50 137.50 249,950.00 1,298.08 U.S. T-Notes, 1.130% 06/15/2018

Totals $ 824,000.00 $ 823,616.49 $ 821,324.00 $ 652.54 $ 821,976.54 $ 3,244.65

Beginning Current Cumulative

Balance Month Totals

Beginning Cash Available Balance $ 755,574.85

Current Month Receipts $ 194,768.52

Current Month Disbursements $ (111,280.00)

Total Cash $ 839,063.37

Investment Ending Market Value 821,976.54

Total Account Balance 1,661,039.91

Reserved for Long-Term Facilities Master Plan (1,016,776.00)

Reserved for Education Development (80,171.93)

Ending Balance Available for Operations $ 564,091.98

Investment Compliance: These investments have been made in compliance with the Board's Investment Policy.

Melissa Huerta, Alternate Investment Officer Oretha Trice, Alternate Investment OfficerPriscilla Pipho, Investment Officer

Staff Services DivisionTx Appraiser Licensing & Certification Board Operating Account No. 3056 Investments

Holdings ReportMay 2018

Monthly Activity

Staff and Support Services TALCB Operating Account Investments S1A Report

Case Classification FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTDComplaint Category:AMCs 0 0 0 0 0 0 0 0 0 0 0 0Dodd Frank 18 10 1 1 0 1 0 1 0 1 0 5Ethics 4 10 0 0 1 1 0 5 7 8 5 27USPAP 131 107 7 9 4 10 6 6 7 6 7 62Other 32 39 0 2 0 0 0 4 0 0 2 8No Jurisdiction 8 9 0 1 0 0 0 0 0 2 3 6

193 175 8 13 5 12 6 16 14 17 17 0 0 0 SUB: 108Experience Audits 146 139 14 21 12 11 9 11 17 9 8 112RFAs & Covert Complaints 5 1 0 0 0 0 0 0 0 0 0 0MCD Inquiries 8 10 1 0 0 1 1 1 0 0 1 5

158 150 15 21 12 12 10 12 17 9 9 0 0 0 SUB: 117Opened During FY Year|Month 351 325 23 34 17 24 16 28 31 26 26 0 0 0 225

Case Disposition FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTD

Surrendered 7 3 0 0 0 0 0 2 0 0 0 2Agreed Final Order / Final Order 54 40 0 0 15 27 0 10 0 6 0 58Other Disciplinary Action 1 1 0 0 0 0 0 0 0 0 0 0Insufficient Evidence 4 3 1 0 1 0 0 0 0 0 0 2Dismissed 129 98 9 8 12 26 32 11 1 5 11 115No Jurisdiction 9 13 0 1 0 0 0 0 0 2 3 6

204 158 10 9 28 53 32 23 1 13 14 0 0 0 SUB: 183Experience Audits 140 112 12 11 21 5 10 26 9 12 19 125RFAs 4 9 0 1 0 0 1 0 0 0 1 3MCD Inquiries 6 12 0 1 0 0 1 1 0 0 1 4

151 133 12 13 21 5 12 27 9 12 21 0 0 0 SUB: 132Closed During FY Year|Month 345 291 22 22 49 58 44 50 10 25 35 0 0 0 315

Total Cases Open as of 5/31/18: 138

# of Cases Received

# of Cases Closed

TALCB Standards & Enforcement ServicesCASE STATUS REPORT as of May 31, 2018

Case Classification FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTDComplaint Category:AMC Compliance 0 8 0 0 0 0 0 0 0 0 0 0Dodd Frank 0 0 0 0 0 0 0 0 0 0 0 0Ethics 0 0 0 0 0 0 0 0 0 0 0 0USPAP 0 0 0 0 0 0 0 0 0 0 0 0Other 15 1 1 0 0 1 1 0 1 0 0 4No Jurisdiction 3 0 0 0 0 0 0 0 0 0 1 1

18 9 1 0 0 1 1 0 1 0 1 0 0 0 SUB: 5RFAs & Covert Complaints 0 0 0 0 0 0 0 0 0 0 0

Opened During FY Year|Month 18 9 1 0 0 1 1 0 1 0 1 0 0 0 5

Case Disposition FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTD

Surrendered 0 1 0 0 0 0 0 0 0 0 0 0Agreed Final Order 0 0 0 0 0 0 0 0 0 0 0 0Other Disciplinary Action 0 0 0 0 0 0 0 0 0 0 0 0Insufficient Evidence 2 1 0 0 0 0 0 0 0 0 0 0Dismissed 8 12 1 1 0 0 0 0 0 0 1 3No Jurisdiction 2 0 1 0 0 1 0 0 1 0 1 4

12 14 2 1 0 1 0 0 1 0 2 0 0 0 SUB: 7RFAs & Covert Complaints 0 0 0 0 0 0 0 0 0 0 0

Closed During FY Year|Month 12 14 2 1 0 1 0 0 1 0 2 0 0 0 7

Total Cases Open as of 5/31/18: 4

TALCB Standards & Enforcement ServicesAMC CASE STATUS REPORT as of May 31, 2018

# of Cases Received

# of Cases Closed