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Staff Reports for July 2018
Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18
FYTD
Total 2018
TREC Main Line 20,080 24,167 19,613 17,392 29,256 26,446 28,439 26,271 30,063 24,298 22,320 268,345
TALCB Main Line 1,426 2,015 1,671 1,371 3,279 2,930 2,619 1,495 1,926 1,519 1,352 21,603
Total Calls Received 21,506 26,182 21,284 18,763 32,535 29,376 31,058 27,766 31,989 25,817 23,672 289,948
Total Calls Handled 10,356 9,179 9,307 9,898 10,412 9,943 11,424 11,932 10,218 12,556 15,733 120,958
Calls Abandoned 7,405 7,761 6,058 8,865 22,123 19,432 19,634 15,834 21,770 13,257 7,939 150,078
% of Abandoned Calls 34% 30% 28% 47% 68% 66% 63% 57% 68% 51% 34% 53%
Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18
FYTD
Total 2018
Licensing 117 235 123 152 223 296 320 272 295 265 102 2,400
Education 27 14 21 18 12 19 23 23 14 9 6 186
Inspector 10 11 3 14 5 4 15 11 16 26 15 130
Enforcement 18 12 14 16 9 25 16 15 21 25 18 189
TALCB Lic 10 5 4 7 6 6 11 13 12 5 1 80
TALCB Enf 2 4 2 0 0 1 0 0 3 6 0 18
Total 184 281 167 207 255 351 385 334 361 336 142 0 3,003
Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18
FYTD
Total 2018
Licensing 6,518 7,290 8,032 5,748 12,637 10,781 9,148 7,247 8,426 6,174 4,298 86,299
Education 2,216 1,717 1,498 1,145 433 802 675 390 399 571 206 10,052
Inspector 466 382 320 236 104 109 109 92 128 180 224 2,350
Enforcement 190 244 259 176 192 315 258 254 292 272 227 2,679
TALCB Lic 474 381 366 401 526 384 296 318 341 379 344 4,210
TALCB Enf 15 9 10 11 11 17 16 18 14 17 12 150
Total 9,879 10,023 10,485 7,717 13,903 12,408 10,502 8,319 9,600 7,593 5,311 0 105,740
C1 Report
FY2018
Walk Ins
Emails
Incoming Calls
Reception and Communication Services Division
TREC TALCB
September 58 2 60 29
TREC Website/Hold
Time/Customer Service 29
October 60 4 64 36
Email Response/Hold Time/TREC
Website 36
November 47 6 53 28
Website/Customer Service/Hold
Time 28
December 26 4 30 11
Hold Time/Customer
Service/Application Processing 11
January 80 7 87 39
Website/Hold Time/Application
Processing 39
February 70 7 77 36
Website/Application
Processing/Hold Time 36
March 93 3 96 24
Hold Time/Website/Customer
Service 24
April 40 4 44 22
Website/Hold Time/Customer
Service 22
May 44 4 48 25
Website/Customer Service/Hold
Time 25
June 44 1 45 22
Customer Service/Application
Processing/Hold Time 22
July 29 1 30 11
Customer Service/Application
Processing/Website 11
August
Grand Total 591 43 634 283 283
C2
Customer Service Surveys
FY 2018
Month
# Received
Total
Comments With
Contact
Information
Top Three (3) Comments # Resolved # Unresolved
C3
Average Length of Call
Average Hold Time
Sept - Nov Dec - Feb March - May June - July
5:156:00 6:00 5:45
15:00
18:15
16:45
13:30
FY 2018 CALL AVERAGESMIN:SEC
Average Length of Call Average Hold Time
C4
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18
Cal
l Dis
trib
uti
on
Service Date
Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18
Total Calls Handled 10,356 9,179 9,307 9,898 10,412 9,943 11,424 11,932 10,218 12,556 15,733
Calls Abandoned 7,405 7,761 6,058 8,865 22,123 19,432 19,634 15,834 21,770 13,257 7,939
Total Calls Received 21,506 26,182 21,284 18,763 32,535 29,376 31,058 27,766 31,989 25,817 23,672
Total Calls Handled
Calls Abandoned
Total Calls Received
FISCAL END OF TOTAL G.R.L. TRAINEE TOTAL
YEAR MONTH GENERAL RESIDENTIAL LICENSE G.R.L. CHANGE TRAINEE CHANGE TOTAL CHANGE
2013 Aug13 2,367 2,371 470 5,208 724 5,932
2014 Aug14 2,386 2,405 453 5,244 36 760 36 6,004 72
2015 Aug 15 2,408 2,415 434 5,257 13 779 19 6,036 32
2016 Sep15 2,406 2,417 428 5,251 -6 786 7 6,037 1
Oct15 2,414 2,418 431 5,263 12 791 5 6,054 17
Nov15 2,417 2,420 430 5,267 4 793 2 6,060 6
Dec15 2,419 2,425 430 5,274 7 795 2 6,069 9
Jan16 2,420 2,422 428 5,270 -4 794 -1 6,064 -5
Feb16 2,418 2,418 427 5,263 -7 783 -11 6,046 -18
Mar16 2,423 2,417 427 5,267 4 784 1 6,051 5
Apr16 2,431 2,415 429 5,275 8 774 -10 6,049 -2
May16 2,425 2,415 417 5,257 -18 773 -1 6,030 -19
Jun16 2,425 2,422 416 5,263 6 784 11 6,047 17
Jul16 2,425 2,423 417 5,265 2 774 -10 6,039 -8
Aug16 2,426 2,425 416 5,267 2 789 15 6,056 17
2017 Sep16 2,429 2,423 412 5,264 -3 784 -5 6,048 -8
Oct16 2,431 2,419 414 5,264 0 787 3 6,051 3
Nov16 2,428 2,418 408 5,254 -10 777 -10 6,031 -20
Dec16 2,436 2,422 411 5,269 15 782 5 6,051 20
Jan17 2,431 2,416 410 5,257 -12 789 7 6,046 -5
Feb17 2,434 2,412 423 5,269 12 792 3 6,061 15
Mar17 2,440 2,424 425 5,289 20 807 15 6,096 35
Apr17 2,428 2,426 421 5,275 -14 817 10 6,092 -4
May17 2,425 2,418 422 5,265 -10 822 5 6,087 -5
Jun17 2,410 2,412 421 5,243 -22 827 5 6,070 -17
Jul17 2,404 2,404 422 5,230 -13 852 25 6,082 12
Aug17 2,398 2,407 423 5,228 -2 868 16 6,096 14
2018 Sep17 2,408 2,410 426 5,244 16 883 15 6,127 31
Oct17 2,417 2,412 431 5,260 16 912 29 6,172 45
Nov17 2,396 2,406 428 5,230 -30 893 -19 6,123 -49
Dec17 2,400 2,406 432 5,238 8 907 14 6,145 22
Jan18 2,394 2,401 436 5,231 -7 922 15 6,153 8
Feb18 2,387 2,403 441 5,231 0 928 6 6,159 6
Mar18 2,375 2,396 436 5,207 -24 911 -17 6,118 -41
Apr18 2,371 2,391 432 5,194 -13 914 3 6,108 -10
May18 2,370 2,386 432 5,188 -6 907 -7 6,095 -13
Jun18 2,364 2,382 435 5,181 -7 911 4 6,092 -3
Jul18 2,374 2,392 434 5,200 19 917 6 6,117 25
July 2018: Out-of-State Temporary Registrations = 135; Inactive Appraisers = 161)
TEXAS APPRAISER LICENSING AND CERTIFICATION BOARD
ACTIVE CERTIFICATIONS AND LICENSES
FISCAL Paper Online Total Total AMC Total AMC
YEAR MONTH Apps Received Apps Received Apps Received Registrations Issued Renewals Issued
2012 - Total 130 46 176 169 0
2013 - Total 6 11 17 23 0
2014 - Total 3 9 12 13 138
2015 - Total 11 5 16 15 17
2016 - Total 8 2 10 11 128
2017 Sep16 2 0 2 2 1
Oct 16 0 1 1 0 3
Nov 16 0 0 0 1 2
Dec 16 0 1 1 1 3
Jan 17 2 0 2 0 0
Feb 17 0 1 1 2 1
Mar 17 0 0 0 0 0
Apr 17 1 0 1 0 3
May 17 1 2 3 1 0
Jun 17 1 2 3 2 4
Jul 17 2 0 2 6 1
Aug 17 0 0 0 0 3
2017 - Total 9 7 16 15 21
2018 Sep 17 1 2 3 1 1
Oct 17 0 0 0 2 2
Nov 17 0 1 1 1 1
Dec 17 0 0 0 0 2
Jan 18 0 0 0 0 3
Feb 18 0 1 1 1 4
Mar 18 1 1 2 0 4
Apr 18 0 0 0 1 4
May 18 0 2 2 1 7
Jun 18 0 1 1 2 51
Jul 18 1 0 1 2 26
CUMULATIVE TOTALS 170 88 258 257 409
Registrations Surrendered as of July 2018 24
Registrations Revoked as of July 2018 3
Registrations Expired > 6 months as of July 2018 48
TOTAL AMC REGISTRATIONS - July 2018 175
TEXAS APPRAISER LICENSING AND CERTIFICATION BOARD
APPRAISAL MANAGEMENT COMPANY REGISTRATIONS
July 2018
This YTD Last YTD 09/17 - 07/18 09/16 - 07/17 Count Percent
Original Applications ReceivedCertified General Applications 141 130 11 8.46%
Certified Residential Applications 130 80 50 62.50%
Licensed Residential Applications 75 79 -4 -5.06%
Appraiser Trainee Applications 374 327 47 14.37%
Non-Residential Temporary Applications 251 214 37 17.29%
Total Original Applications 971 830 141 16.99%
Licenses Issued from Original ApplicationsCertified General Licenses 118 111 7 6.31%
Certified Residential Licenses 98 71 27 38.03%
Licensed Residential Licenses 65 67 -2 -2.99%
Appraiser Trainee Licenses 324 292 32 10.96%
Non-Residential Temporary Licenses 250 215 35 16.28%
Total Licenses from Original Applications 855 756 99 13.10%
Licenses Issued from Renewal Applications Certified General Renewals 1,042 1,236 -194 -15.70%
Certified Residential Renewals 1,124 1,124 0 0.00%
Licensed Residential Renewals 207 212 -5 -2.36%
Appraiser Trainee Renewals 367 398 -31 -7.79%
Total Renewal Licenses Issued 2,740 2,970 -230 -7.74%
Licenses Issued from Late Renewal Applications Certified General Late Renewals 6 5 1 20.00%
Certified Residential Late Renewals 5 5 0 0.00%
Licensed Residential Late Renewals 5 4 1 25.00%
Appraiser Trainee Late Renewals 18 20 -2 -10.00%
Total Late Renewal Licenses Issued 34 34 0 0.00%
Change
Education & Licensing Services Division - TALCBFiscal Year Comparison
JULY
ELS Division Fiscal Year Comparison L1 Report
YEAR-TO-DATE RESULTS: September 2016 thru July 2018 Overall Pass Rate
Licensed Certified CertifiedResidential Residential General
Examinations Passed 36 51 48 135
Examinations Failed 28 39 20
Examinations Taken 64 90 68 222
Examination Pass Rate (%) 56.25% 56.67% 70.59% 60.81%
135
87
135
87
222
MONTHLY RESULTS: Overall Pass Rate
Licensed Certified CertifiedResidential Residential General
Examinations Passed 3 10 5 18
Examinations Failed 1 0 3
Examinations Taken 4 10 8 22
Examination Pass Rate (%) 75.00% 100.00% 62.50% 81.82%
17
5
18
4
22
Total pass:
Total fail:
Total examinations taken:
Total examinations taken:
Examination Activity - Fiscal Year 2018
July 2018
All examination types
Total first time candidates:
Total repeat candidates:
Examination Activity - Fiscal Year 2018
All examination types
Total first time candidates:
Total repeat candidates:
Total pass:
Total fail:
EXAMINATION ACTIVITY
YEAR-TO-DATE COMPARISON
JULY
2017 2018
Pass Rate Pass Rate
Certified General Appraiser 71.4% 70.5%
Certified Residential Appraiser 63.8% 56.6%
Licensed Residential Appraiser 54.7% 56.2%
Overall Appraiser Pass Rate 62.5% 60.8%
Website FYTD Total
Prior FYTD
Total
Total Pages Viewed 650,369 5,266,256 8,211,907Total Monthly Unique Visits 35,402 298,159 345,959
Online FYTD Online Prior FYTD
Online Transactions Total Online Percent Percent PercentApplications 61 30 49.2% 62.7% 53.0%
AMC 3 2 66.7% 69.2% 19.0%Certified General Appraiser 16 3 18.8% 38.9% 22.3%Certified Residential Appraiser 12 2 16.7% 41.0% 31.3%State Licensed Appraiser 2 0 0.0% 55.6% 51.1%Appraiser Trainee 28 23 82.1% 78.6% 72.9%
Renewals 198 185 93.4% 92.3% 92.1%AMC 29 27 93.1% 82.6% 100.0%Certified General Appraiser 73 68 93.2% 90.7% 90.4%Certified Residential Appraiser 64 62 96.9% 96.0% 95.3%State Licensed Appraiser 14 12 85.7% 92.0% 82.8%Appraiser Trainee 18 16 88.9% 86.5% 92.6%
AMC Panel Transactions 765 765 100.0% 100.0% 100.0%Additions 471 471 100.0% 100.0% 100.0%Removals 294 294 100.0% 100.0% 100.0%
Information & Technology Services Electronic Information Outlet Statistics I1 Report
Information & Technology Services Division
Electronic Information Outlet Statistics
July 2018
Current Month
Applications July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18 June '18 July '18AMC 50.0% N/A 100.0% 100.0% 100.0% N/A N/A 100.0% N/A 0.0% 50.0% 50.0% 66.7%
Certified General Appraiser 0.0% 40.0% 44.4% 44.4% 50.0% 37.5% 50.0% 57.1% 37.5% 33.3% 25.0% 55.6% 18.8%
Certified Residential Appraiser 10.0% 33.3% 0.0% 75.0% 36.4% 37.5% 20.0% 60.0% 54.5% 50.0% 50.0% 37.5% 16.7%
State Licensed Appraiser 50.0% 50.0% 66.7% 60.0% 50.0% 75.0% 33.3% 62.5% 50.0% 50.0% 80.0% 50.0% 0.0%
Appraiser Trainee 71.4% 75.0% 70.0% 78.8% 82.4% 78.6% 70.4% 73.9% 80.8% 80.0% 80.0% 90.0% 82.1%
Total Utilization - Applications 47.0% 63.4% 60.0% 71.7% 61.5% 64.6% 57.5% 67.3% 66.0% 62.9% 63.4% 66.7% 49.2%
Renewals July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18 June '18 July '18AMC 100.0% N/A 100.0% 100.0% 0.0% 100.0% 100.0% 75.0% 75.0% 100.0% 64.3% 80.4% 93.1%
Certified General Appraiser 93.0% 95.8% 92.5% 89.5% 90.1% 91.3% 88.7% 85.7% 85.9% 94.3% 98.4% 92.1% 93.2%
Certified Residential Appraiser 97.6% 87.5% 95.1% 97.5% 98.8% 93.1% 96.8% 85.7% 93.8% 91.5% 93.5% 99.2% 96.9%
State Licensed Appraiser 85.7% 76.5% 100.0% 100.0% 95.0% 70.6% 100.0% 93.8% 92.9% 90.9% 93.8% 94.1% 85.7%
Appraiser Trainee 91.7% 100.0% 75.0% 93.8% 100.0% 100.0% 94.4% 84.2% 68.4% 87.0% 91.7% 75.0% 88.9%
Total Utilization - Renewals 94.5% 89.9% 93.2% 94.7% 94.4% 91.1% 93.5% 91.3% 87.8% 91.9% 92.9% 91.6% 93.4%
Panel Management Tool July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '17 Mar '18 Apr '18 May '18 June '18 July '18AMC Panel Invitations 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
AMC Panel Removals 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Total Utilization - Panel Manageme 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
Information & Technology Services Electronic Information Outlet Statistics I2 Report
Information & Technology Services Division
Electronic Information Outlet Statistics
July 2018
40.0%50.0%60.0%70.0%80.0%90.0%
100.0%
July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18 June '18 July '18
Utilization Online Application Services
Total Utilization - Applications
80.0%
85.0%
90.0%
95.0%
100.0%
July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '18 Mar '18 Apr '18 May '18 June '18 July '18
Utilization Online Renewal Services
Total Utilization - Renewals
80.0%
85.0%
90.0%
95.0%
100.0%
July '17 Aug '17 Sep '17 Oct '17 Nov '17 Dec '17 Jan '18 Feb '17 Mar '18 Apr '18 May '18 June '18 July '18
Utilization Online Panel Management Tool
Total Utilization - Panel…
Staff and Support Services Agency Budget Status Report S1 Report
Staff & Support Services DivisionTALCB Budget Status Report
1/12 =8.3%
Budget Actual Budget % FY2018 Expenditures Balance Remaining Comments
Salaries & Wages $895,655 $760,025 $135,630 15.1%
Employee Benefits 288,204 243,084 45,120 15.7%
Retiree Insurance 45,582 40,026 5,556 12.2%
Other Personnel Costs 33,440 25,354 8,086 24.2%Remaining budget geared toward possible lump sum payments, compensatory per diem for board members and longevity pay
Professional Fees & Services 54,710 33,308 21,402 39.1% Remaining budget geared toward any expert testimony, OAG and SOAH costs, Sunset Advisory Audit Services
Consumables 6,500 1,427 5,073 78.0%
Utilities 2,200 687 1,513 68.8%
Travel 35,000 30,011 4,989 14.3% Remaining budget geared toward remaining travel costs for Board Members
Office Rent 15,853 27,253 (11,400) -71.9%Annual rent paid to Texas Facilities Commission. Rent expense higher than anticipated due to decrease in and offset by SWCAP allocation.
Equipment Rental 10,250 7,015 3,235 31.6% remaining budget geared toward monthly copier usage cost
Registration & Membership 10,375 5,436 4,939 47.6% Remaining budget geared toward conferences and Attorney CLE costs
Maintenance & Repairs 5,707 16,569 (10,862) -190.3% Versa software maintenance $14K
Reproduction & Printing 1,600 13 1,588 99.2%Envelopes, business cards and any miscellaneous services needed. Do not anticipate expending all remaining budget.
Contract Services 23,060 5,786 17,274 74.9%Remaining budget geared toward court reporters, transcripts, subpoenas, security guards for meetings, imaging and storage of documents/records
Postage 6,350 3,300 3,050 48.0%
Supplies & Equipment 3,500 2,770 730 20.8%
Communication Services 17,526 16,487 1,039 5.9% Remaining budget geared toward electronic subscriptions, Local and long distance service, Co-Star subscription
Other Operating Expenses 4,342 3,587 755 17.4%
Subtotal -Operations Expenditures 1,459,854 1,222,136 237,718 16.3%
DPS Criminal History Background Checks 3,200 127 3,073 96.0% remaining budget geared toward background checks
Statewide Cost Allocation Plan (SWCAP) 35,510 20,512 14,998 42.2% SWCAP 4th quarter due in August - $6,837
Contribution to General Revenue 25,275 23,169 2,106 8.3% Allocated monthly; will be paid in August 2018
Subtotal - Nonoperational Expenditures 63,985 43,808 20,177 31.5%Total Expenditures $1,523,839 $1,265,944 $257,895 16.9%
RevenueFY2018
ProjectedRevenue Collected
Revenue Remaining to be
Collected
Revenue % Remaining to be
Collected Comments
License Fees $1,046,482 $1,066,964 ($20,482) -2.0% Projected revenue has been exceeded.
AMCs 731,100 747,795 ($16,695) -2.3%12 new AMCs; 114 renewals; added 6,397 panelists and 31,047 panelists renewed as of report date. Projected revenue has been exceeded.
Administrative Penalties 34,560 18,051 $16,509 47.8%
Other Miscellaneous Revenue 21,215 19,011 $2,204 10.4% Exam Admin Fees/NSF fees/Misc/Public Info fees
Total Revenue $1,833,357 $1,851,821 ($18,464) -1.0%
FY18 Carry Forward
Allocated Amount
Remaining to be Allocated
Carry Forward % Remaining
AMC Revenue Carry Forward from FY18 to FY19 ($284,337) ($260,642) ($23,695) 8.3% Pro-rated thru July
Revenue Over/(Under) Expenditures & Transfers $25,181 $325,235 Includes AMC Carry Forward from FY18 to FY19
Expenditure Category
July 2018
Beginning EndingPurchase Par Purchase Market Additions Market Accrued Maturity
Date Value Price Value Changes Value Interest Description Date
09/13/2017 374,000.00 374,856.23 373,281.92 273.02 373,554.94 1,412.66 U.S. T-Notes, 1.000% 09/15/201812/20/2017 200,000.00 199,034.34 199,218.00 124.00 199,342.00 321.04 U.S. T-Notes, 1.250% 12/15/201806/19/2018 355,000.00 349,916.96 350,037.10 234.30 350,271.40 398.89 U.S. T-Notes, 0.880% 06/15/2019
Totals $ 929,000.00 $ 923,807.53 $ 922,537.02 $ 631.32 $ 923,168.34 $ 2,132.59
Beginning Current CumulativeBalance Month Totals
Beginning Cash Available Balance $ 899,056.31
Current Month Receipts $ 357,906.35
Current Month Disbursements $ (126,070.48)Total Cash $ 1,130,892.18 Investment Ending Market Value 923,168.34Total Account Balance 2,054,060.52Reserved for Long-Term Facilities Master Plan (1,016,776.00)Reserved for Education Development (80,392.41)Ending Balance Available for Operations $ 956,892.11
Investment Compliance: These investments have been made in compliance with the Board's Investment Policy.
Melissa Huerta, Alternate Investment Officer Oretha Trice, Alternate Investment OfficerPriscilla Pipho, Investment Officer
Staff Services DivisionTx Appraiser Licensing & Certification Board Operating Account No. 3056 Investments
Holdings ReportJuly 2018
Monthly Activity
Staff and Support Services TALCB Operating Account Investments S1A Report
Case Classification FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTD
Complaint Category:
AMCs 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Dodd Frank 18 10 1 1 0 1 0 1 0 1 0 1 0 6
Ethics 4 10 0 0 1 1 0 5 7 8 5 4 0 31
USPAP 131 107 7 9 4 10 6 6 7 7 7 6 7 76
Other 32 39 0 2 0 0 0 4 0 0 2 0 24 32
No Jurisdiction 8 9 0 1 0 0 0 0 0 2 3 0 0 6
193 175 8 13 5 12 6 16 14 18 17 11 31 0 SUB: 151
Experience Audits 146 139 14 21 12 11 9 11 17 9 8 14 29 155
RFAs & Covert Complaints 5 1 0 0 0 0 0 0 0 0 0 0 0 0
MCD Inquiries 8 10 1 0 0 1 1 1 0 0 1 1 0 6
158 150 15 21 12 12 10 12 17 9 9 15 29 0 SUB: 161
Opened During FY Year|Month 351 325 23 34 17 24 16 28 31 27 26 26 60 0 312
Case Disposition FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTD
Surrendered 7 3 0 0 0 0 0 2 0 0 0 0 0 2
Agreed Final Order / Final Order 54 40 0 0 15 27 0 10 0 6 0 2 0 60
Other Disciplinary Action 1 1 0 0 0 0 0 0 0 0 0 0 0 0
Insufficient Evidence 4 3 1 0 1 0 0 0 0 0 0 0 0 2
Dismissed 129 98 9 8 12 26 32 11 1 5 11 1 6 122
No Jurisdiction 9 13 0 1 0 0 0 0 0 2 3 2 0 8
204 158 10 9 28 53 32 23 1 13 14 5 6 0 SUB: 194
Experience Audits 140 112 12 11 21 5 10 26 9 12 19 4 12 141
RFAs 4 9 0 1 0 0 1 0 0 0 1 0 0 3
MCD Inquiries 6 12 0 1 0 0 1 1 0 0 1 2 0 6
151 133 12 13 21 5 12 27 9 12 21 6 12 0 SUB: 150
Closed During FY Year|Month 345 291 22 22 49 58 44 50 10 25 35 11 18 0 344
Total Cases Open as of 7/31/18: 195
# of Cases Received
# of Cases Closed
TALCB Standards & Enforcement ServicesCASE STATUS REPORT as of July 31, 2018
Case Classification FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTD
Complaint Category:
AMC Compliance 0 8 0 0 0 0 0 0 0 0 0 0 0 0
Dodd Frank 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Ethics 0 0 0 0 0 0 0 0 0 0 0 0 0 0
USPAP 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 15 1 1 0 0 1 1 0 1 0 0 1 0 5
No Jurisdiction 3 0 0 0 0 0 0 0 0 0 1 0 0 1
18 9 1 0 0 1 1 0 1 0 1 1 0 0 SUB: 6
RFAs & Covert Complaints 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Opened During FY Year|Month 18 9 1 0 0 1 1 0 1 0 1 1 0 0 6
Case Disposition FY2016 FY2017 17-Sep 17-Oct 17-Nov 17-Dec 18-Jan 18-Feb 18-Mar 18-Apr 18-May 18-Jun 18-Jul 18-Aug FYTD
Surrendered 0 1 0 0 0 0 0 0 0 0 0 0 0 0
Agreed Final Order 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other Disciplinary Action 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Insufficient Evidence 2 1 0 0 0 0 0 0 0 0 0 0 0 0
Dismissed 8 12 1 1 0 0 0 0 0 0 1 0 1 4
No Jurisdiction 2 0 1 0 0 1 0 0 1 0 1 0 0 4
12 14 2 1 0 1 0 0 1 0 2 0 1 0 SUB: 8
RFAs & Covert Complaints 0 0 0 0 0 0 0 0 0 0 0 0 0
Closed During FY Year|Month 12 14 2 1 0 1 0 0 1 0 2 0 1 0 8
Total Cases Open as of 7/31/18: 4
TALCB Standards & Enforcement ServicesAMC CASE STATUS REPORT as of July 31, 2018
# of Cases Received
# of Cases Closed
