Staff engagement “pulse” survey Summer 2013

Overview• 2431 responses = 41% return rate• Questions based on National NHS survey 2012 • Trust in lowest 20% of acute trusts for

engagement in 2012• Friends and family test CQUIN• Opportunity for free text comments – evidence is

that up to 20% of staff will supply these in on-line survey compared with 1% on paper

Previous performanceStaff engagement scores 2011 2012 2013

Overall 72 73 73Care of patients / service users is my organisation's top priority. 69 70 76I would recommend my organisation as a place to work. 68 68 68If a friend or relative needed treatment, I would be happy with the standard of care provided by this organisation.

72 71 73

I am able to make suggestions to improve the work ofmy team / department.

72 73 74

There are frequent opportunities for me to show initiativein my role.

70 71 71

I am able to make improvements happen in my area ofwork.

67 67 68

I look forward to going to work. 69 74 69I am enthusiastic about my job. 77 80 77Time passes quickly when I am working. 80 80 80

What are the top 10 correlated questions with the Friends and Family Question?

1) I would recommend my organisation as a place to work

2) Care of patients / service users is my organisation's top priority

3) My organisation acts on concerns raised by patients /service users

4) Senior managers are committed to patient care 5) The extent to which my organisation values my

work

What are the top 10 correlated questions with the Friends and Family Question?

6) My organisation takes positive action on health and well-being

7) Senior managers act on staff feedback 8) Communication between senior management

and staff is effective 9) Senior managers here try to involve staff in

important decisions 10)When errors, near misses or incidents are

reported my organisation takes action to ensure that they do not happen again

• Are there any themes coming out of these questions?

• Why the focus on staff engagement?

Engagement by Trust type

Source – The King’s Fund – Employee engagement and NHS performance

Engagement by occupation

Source – The King’s Fund – Employee engagement and NHS performance

Engagement and appraisal type

Source – The King’s Fund – Employee engagement and NHS performance

Engagement and team working

Source – The King’s Fund – Employee engagement and NHS performance

Staff Engagement and Overall Performance

Source – NHS Employers – “Staff Engagement Toolkit”

Staff Engagement and Absenteeism

Source – NHS Employers – “Generating Savings”

Staff Engagement and Patient Mortality Rates

Source – NHS Employers – “Staff Engagement Toolkit”

Mid-Staffordshire