1 Which mobile service you are using?

  service provider RESPONDANTS PERCENTAGE

  airtel 50 41.66666667

  idea 30 25

   telenor 10 8.333333333

  vodafone 40 33.33333333

  TOTAL RESPONDANTS 120  

airtel; 50

idea; 30

telenor; 10

vodafone; 40

TOTAL RE-SPONDANTS;

120

2 Since how long you have been using this service? RESONDANTS

A less than 1 year     30

B more than 3years 25

C more than 5years   15

D more than 10 years 50

A less than 1 year ; 30

B more than 3years; 25

C more than 5years ; 15

D more than 10 years; 50

3 what is your opinion on airtel service RESONDANTS

A reliable service and expensive 70

B unreliable 30

RELIABLE 70

4After the portability scheme do you ever think to port from airtel to another network RESONDANTS

A YES 70B NO 30

.yes; 70

5

.If there have need for porting from airtel to other network which of the following reason  RESPONDANTS

A suitable 25

B PRICE 30

C CUSTOMER MANAGE 15

D better offer from other network 50

strongly agree; 25

agree; 30neutral; 25

disagree; 30

6.occupationRESPONDANTS

A.FORMER 25

B.STUDENT 30

C.BUSINESS MAN 15

D.GOVT PROFF 50

strongly agree; 25

agree; 30neutral; 25

disagree; 30

7 .INCOMERESPONDANTS

A 0-10000 35B 10000-30000 20C 30000-50000 25D 50000-ABOVE 30

strongly agree; 25

agree; 30neutral; 25

disagree; 30

8what do you look as the key feature in selecting airtel service?

RESPONDANTS

A free talk time 35B flexible package 20C roaming packages 25D signal strength 30

strongly agree; 25

agree; 30neutral; 25

disagree; 30

9 do you pay any attention for the signal strength RESONDANTSA yes 70B NO 30

.yes; 70

10 .Do you agree airtel service is targeting only the rich customer?

RESPONDANTS

A strongly agree 25B agree 30C neutral 25D disagree 30E strongly dasagree 10

A strongly agree; 25

B agree; 30

C neutral; 25

D disagree; 30

E strongly dasagree; 10

Questionnaire

1.which mobile service you are using?a.airtel   b. idea  c. telenor d.vodafone

2.since how much long you have been using this servicea.less than 1 year     b.more than 3yearsc.more than 5years   d.more than 10 years

3.what is your opinion on airtel servicea. reliable service and expensiveb.unreliable

4.After the portability scheme do you ever think to port from airtel to another networka. yesb. no

5.If there was need for porting from airtel to other network which of the following reason a. suitableb.pricec.customer managed.better offer from other network

6.occupationa. b c d7.income statusa.10,000  b.20,000 c.50,000 d.1,00,008.what do you look as the key feature in selecting airtel service?a. free talk timeb. flexible packagec.roaming packagesd.signal strength9.do you pay any attention for the signal strength

10. Do you agree airtel service is targeting only the rich customer?a.strongly agree   b. agreec.neutral  d. disagree e. strongly disagree