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Spring 2012Mobile App and Services
SurveyResults Summary
Two versions of the mobile survey were administered
Version 1 – accessed from within the Scranton app. Included questions regarding satisfaction with the app.
Version 2 – accessed via a link shared in Royal News, in the portal and on posters around campus. Questions regarding knowledge of app, why they do not have the app on their phone, etc.
# Respondents # Completes % Complete
Version 1 186 179 96%
Version 2 249 23092%
Breakdown of Respondents by Survey Version
Breakdown of Respondents by Audience
V1-Q1: What is your overall impression of the Scranton mobile app?
V1-Q2: What version of our mobile app do you have?
V1-Q3: How satisfied are you with how quickly the Scranton app loads on your phone?
V1-Q4: Which interface do you find more user friendly?
V2-Q1: Why haven't you downloaded the Scranton mobile app?
V1 & 2: How often do you use each of the following features of our mobile app??
Answer Options: 1 – Never 2 - Once or twice total 3 - About once a month
4 - About once a week 5 - More than once a week
V1 & 2: How often do you use each of the following features of our mobile app??
Answer Options: 1 – Never 2 - Once or twice total 3 - About once a month
4 - About once a week 5 - More than once a week
V1&2-Q8: How interested are you in each of the new features below that are currently in development?
V1&2-Q11: How interested are you in being able to access each of the following University of Scranton resources from your phone?
V1&2-Q12: Which of the following University of Scranton resources are you MOST interested in accessing from your phone? (Pick your #1 priority)