TIPS User Manual

Daimler AG | D-70546 Stuttgart | 10/2008 2/12

Overview User Manual TIPS

1 Overview of the Xentry TIPS interface..................................................................................................3 1.1 Header (Kopfleiste) ......................................................................................................................3 1.2 Navigation bar (Navigationsleiste) ..............................................................................................4 1.3 Upper control bar (Rahmenleiste oben) .....................................................................................5 1.4 Status bar (Statuszeile)................................................................................................................5 1.5 Content area (Inhaltsbereich)......................................................................................................6

2 Xentry Ident............................................................................................................................................6 2.1 Brand selection ............................................................................................................................6 2.2 Vehicle selection ..........................................................................................................................6 2.3 Selection by clicking on the Ident Number tab..........................................................................6 2.4 Selection by clicking on the Product Group tab.........................................................................6

Model series selection:..........................................................................................................................7 Model selection:.....................................................................................................................................7 Selection of engine model designation and transmission model: ......................................................7

2.5 Summary (overview) ....................................................................................................................8 3 Search features in Xentry TIPS .............................................................................................................9

3.1 Symptom search ..........................................................................................................................9 3.2 Search by design groups ...........................................................................................................10 3.3 Free text search .........................................................................................................................10 3.4 Search via control units / fault codes......................................................................................11

3.4.1 Selection of the control unit – display of all documents with selected fault codes..........11 3.4.2 Selection of the control unit – display of all documents related to this control unit........12 3.4.3 Input of fault code – display of all documents with selected control unit.........................12

4 Further information..............................................................................................................................12

Daimler AG | D-70546 Stuttgart | 10/2008 3/12

1 Overview of the Xentry TIPS interface

The following graphic shows the structure of Xentry with its associated elements.

1.1 Header (Kopfleiste)

The header contains the Xentry logo on the left.

The name of the Xentry application that is currently running or of the selected function area is

displayed in between.

▾ Kopfleiste

▾ Navigationsleiste

▾ Rahmenleiste oben

▾ Statuszeile

▾ Inhaltsbereich

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1.2 Navigation bar (Navigationsleiste)

The navigation bar allows you to access an application directly and switch between the different

applications.

You can also access the vehicle setting option and the configuration option from here.

Vehicle setting

The vehicle setting option is a central function of Xentry. It is used for vehicle

identification. The setting is automatically transferred when a Xentry application

is accessed, meaning that the user does not have to re-enter the setting.

Data card

You can get all necessary vehicle data of your selected vehicle with clicking on

the data card button.

Xentry TIPS

Xentry TIPS incorporates the established TIPS system with the option of

searching for current information on customer complaints and online case

opening. In addition, Xentry TIPS is linked to EPC net and WIS/ASRA net.

Xentry TIPS is started via the TIPS button.

Configuration settings

You can access the configuration settings via the button with the gearwheel

symbol.

Your user data are displayed here and you can change your settings as desired.

Press the "Apply" button to save your settings.

You can set the default brand for system startup.

If you wish a language setting that is different from the one provided please log

on to TIPS with your user ID and passwort and click on “Self administration” and

then on “Prefereces” on the left side.

The first language is the application language and the content language.

If a topic is not yet available in the language you have selected in first place, the

system tries to load the topic in another language based on the order of your

preferences.

If the topic is not available in any of your selected languages, the topic is

displayed in a "fallback language" (English).

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Terminate button

You can log off from the system or close Xentry via the "Terminate button":

• On standard PCs with Xentry TIPS, pressing this button logs the user off

the system and closes Xentry at the same time.

1.3 Upper control bar (Rahmenleiste oben)

The control bar contains a range of central functions and information that are available continuously,

depending on the selected application.

It is divided into three areas:

Right:

Navigation Elements, Title, Tabs

Brand

Selection box for selecting the desired brand.

Product group

The links allow you to jump directly to the listed information,

in this example Vans or Trucks.

Functions „Print“ and „Help“

The symbols for accessing the Print and Help functions are

permanently located at the top right. These functions operate

throughout the system.

When the Help function is started, the system takes into

account both the application the user is currently using and

where the user is working within this application.

1.4 Status bar (Statuszeile)

The status bar contains the following information and symbols:

• Logged in: Indicates the first name and surname of the user that is logged in.

• Displays the VIN of the selected vehicle

• Vehicle model designation (6-digit) or model series

• Sales designation

• M: Engine model designation

• G: Transmission model

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1.5 Content area (Inhaltsbereich)

The content area is where the user actually works with the system.

2 Xentry Ident

2.1 Brand selection

On Xentry TIPS, the selection box in the upper control bar is used for brand selection.

You can select the desired brand here and then apply the selection by clicking on the "Select" button

opposite.

You can set the default setting in the selection box in Xentry Settings. This brand is then preselected

for you the next time you start Xentry TIPS.

The brand selection is visible during the entire vehicle selection process and can be changed at any

time. If you change the brand during the vehicle setting process, the vehicle setting process restarts.

2.2 Vehicle selection

You have 2 options here:

• Set vehicle by entering an identification number (FIN/VIN)

• Set vehicle by selecting a product group, vehicle model (vehicle model designation), engine

model designation and transmission model

You can select one of the two options by clicking on the corresponding tab. When vehicle setting is

started, the "Identification Number" tab is highlighted by default.

2.3 Selection by clicking on the Ident Number tab

Here you can enter the complete identification number (FIN or VIN) including world manufacturer

code (e.g. WDC1631741A434939) that you would like to search for.

Then you click on the "Continue" button to confirm your entry. The system checks whether your entry

is correct and then finds the data available in FDOK for your selected vehicle.

2.4 Selection by clicking on the Product Group tab

Here you can set the desired vehicle via product group, model series and

vehicle/engine/transmission model designation.

After selecting a product group by clicking on the corresponding link, the model series that are

assigned to this product group are displayed.

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Model series selection:

Each model series is illustrated with a picture and the model series designation as a link. You select a

model series by clicking either on the picture or on the designation.

When you click on one of the pictures, the screen changes to the model selection screen (vehicle

model designation).

Model selection:

This screen displays the models (model designations) in accordance with the model series you

selected. You can select one of the models by clicking on the corresponding line. You can also select

an entire model series by clicking on "All". The next screen for selecting engine model designation and

transmission model then appears.

Selection of engine model designation and transmission model:

Here you can select the relevant engine model designation and transmission model.

You can also select the entire engine model designation range and transmission model range by

clicking on "All".

This screen is skipped If your previous entries only produced one engine model designation AND one

transmission model.

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You can return to the model selection screen by pressing the "Back" button at the bottom of the

screen.

2.5 Summary (overview)

At the end of the vehicle setting process, you are shown a summary of your selection.

A "Change" link is provided behind each of the lines for "Identification number", "Model series",

"Model", "Engine" and "Transmission". This takes you back to the corresponding position in the vehicle

setting process and allows you to repeat the vehicle setting process. Your previous selection is

preselected on the corresponding screens. You can continue from here until you return to the final

overview.

You can finish the vehicle setting process by clicking on the "Apply" button. The vehicle setting data

are transferred to the status bar.

You can now start the desired application by clicking on the icon on the navigation bar.

On the upper control bar the tabs “Changes”, “Search”, “My Searches” and “Info” are displayed.

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The “Changes” tab shows you newly published

and changed documents

You can start a document search by clicking on

“Search”

You can view your personal search history by

clicking on “My searches”

The “Info” tab provides you with current

information on TIPS

3 Search features in Xentry TIPS

3.1 Symptom search

With the help of the symptom search you can use the customer statements for a document search in

Xentry TIPS. Therefore you simply click through the symptom knots.

Example:

• Customer complains about a knocking noise from the seat

• As a symptom you choose: body � seat

• Further search option: body seat � seat noise � knocking

• Then click on “Search”

Symptoms will be shown in bold letters if TIPS documents concerning the selected model series are

available.

Xentry TIPS is browsing the database for documents that match your selected symptoms. If any of

those topics exist they will be displayed in a table. By clicking on the document title the according

topic will be displayed.

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3.2 Search by design groups

If you know the design group system and the cause of the complaint a design group search can be

useful. Click on the tab “design group” and select the main group and then the sub group:

Design groups will be shown in bold letters if TIPS documents concerning the selected model series

are available.

After browsing the database Xentry TIPS displays all according topics in a table as well.

3.3 Free text search

You can enter key words to browse the topic contents (including topic titles) and finally display them

in a table.

Information and examples of TIPS free text search:

• Individual words must be entered separated by spaces.

• When several words are entered, the system searches for texts that contain all words entered

(displayed first) and texts that contain the individual words.

• Theoretically, any number of words can be entered.

• It is not necessary to enter logical combination signs (+,-) commas or semi-colons.

• GI/LI cannot be directly accessed by entering the topic number in the free text search.

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Entry examples:

Entry: control

Result: control, controller, controllability

Entry: head

Result: head, headliner, headlamp

Entry: COMAND function

Result: texts that contain the following

• Comand without function

• Comandfunction

• Comand

• Function

3.4 Search via control units / fault codes

In case you have the necessary tools to read out fault codes out of control units TIPS offers you the

possibility to utilize those fault codes for a document search in Xentry TIPS.

Control units and fault codes will be shown in bold letters if TIPS documents concerning the selected

model series are available.

There are three ways to use this feature:

3.4.1 Selection of the control unit – display of all documents with selected fault codes

Select the according control unit from the list by simply clicking on it. Then select the fault

code and hit “Search” on the right. As a result TIPS returns a table with the matching

documents.

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3.4.2 Selection of the control unit – display of all documents related to this control unit

Select the according control unit from the list by clicking on the “Search” button on the right.

TIPS displays a table with all documents linked to this control unit.

3.4.3 Input of fault code – display of all documents with selected control unit

Enter the fault code into the “Search for fault codes” line and click on “Search for fault

codes”. TIPS displays a table with all the control units where this fault code could occur. Click

on the “Search” button on the right in order to view the related documents.

4 Further information

You will find further information within the help function of Xentry TIPS at the top right by clicking on

this button:

.