SPnet EN Kurzanleitung TIPS 081023 - Mercedes-Benzservice-parts.mercedes-benz.com/dcagportaldocs/brochures/TIPS_User...¢ 

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  • TIPS User Manual

  • Daimler AG | D-70546 Stuttgart | 10/2008 2/12

    Overview User Manual TIPS

    1 Overview of the Xentry TIPS interface..................................................................................................3 1.1 Header (Kopfleiste) ......................................................................................................................3 1.2 Navigation bar (Navigationsleiste) ..............................................................................................4 1.3 Upper control bar (Rahmenleiste oben) .....................................................................................5 1.4 Status bar (Statuszeile)................................................................................................................5 1.5 Content area (Inhaltsbereich)......................................................................................................6

    2 Xentry Ident............................................................................................................................................6 2.1 Brand selection ............................................................................................................................6 2.2 Vehicle selection ..........................................................................................................................6 2.3 Selection by clicking on the Ident Number tab..........................................................................6 2.4 Selection by clicking on the Product Group tab.........................................................................6

    Model series selection:..........................................................................................................................7 Model selection:.....................................................................................................................................7 Selection of engine model designation and transmission model: ......................................................7

    2.5 Summary (overview) ....................................................................................................................8 3 Search features in Xentry TIPS .............................................................................................................9

    3.1 Symptom search ..........................................................................................................................9 3.2 Search by design groups ...........................................................................................................10 3.3 Free text search .........................................................................................................................10 3.4 Search via control units / fault codes......................................................................................11

    3.4.1 Selection of the control unit – display of all documents with selected fault codes..........11 3.4.2 Selection of the control unit – display of all documents related to this control unit........12 3.4.3 Input of fault code – display of all documents with selected control unit.........................12

    4 Further information..............................................................................................................................12

  • Daimler AG | D-70546 Stuttgart | 10/2008 3/12

    1 Overview of the Xentry TIPS interface

    The following graphic shows the structure of Xentry with its associated elements.

    1.1 Header (Kopfleiste)

    The header contains the Xentry logo on the left.

    The name of the Xentry application that is currently running or of the selected function area is

    displayed in between.

    ▾ Kopfleiste

    ▾ Navigationsleiste

    ▾ Rahmenleiste oben

    ▾ Statuszeile

    ▾ Inhaltsbereich

  • Daimler AG | D-70546 Stuttgart | 10/2008 4/12

    1.2 Navigation bar (Navigationsleiste)

    The navigation bar allows you to access an application directly and switch between the different

    applications.

    You can also access the vehicle setting option and the configuration option from here.

    Vehicle setting

    The vehicle setting option is a central function of Xentry. It is used for vehicle

    identification. The setting is automatically transferred when a Xentry application

    is accessed, meaning that the user does not have to re-enter the setting.

    Data card

    You can get all necessary vehicle data of your selected vehicle with clicking on

    the data card button.

    Xentry TIPS

    Xentry TIPS incorporates the established TIPS system with the option of

    searching for current information on customer complaints and online case

    opening. In addition, Xentry TIPS is linked to EPC net and WIS/ASRA net.

    Xentry TIPS is started via the TIPS button.

    Configuration settings

    You can access the configuration settings via the button with the gearwheel

    symbol.

    Your user data are displayed here and you can change your settings as desired.

    Press the "Apply" button to save your settings.

    You can set the default brand for system startup.

    If you wish a language setting that is different from the one provided please log

    on to TIPS with your user ID and passwort and click on “Self administration” and

    then on “Prefereces” on the left side.

    The first language is the application language and the content language.

    If a topic is not yet available in the language you have selected in first place, the

    system tries to load the topic in another language based on the order of your

    preferences.

    If the topic is not available in any of your selected languages, the topic is

    displayed in a "fallback language" (English).

  • Daimler AG | D-70546 Stuttgart | 10/2008 5/12

    Terminate button

    You can log off from the system or close Xentry via the "Terminate button":

    • On standard PCs with Xentry TIPS, pressing this button logs the user off

    the system and closes Xentry at the same time.

    1.3 Upper control bar (Rahmenleiste oben)

    The control bar contains a range of central functions and information that are available continuously,

    depending on the selected application.

    It is divided into three areas:

    Right:

    Navigation Elements, Title, Tabs

    Brand

    Selection box for selecting the desired brand.

    Product group

    The links allow you to jump directly to the listed information,

    in this example Vans or Trucks.

    Functions „Print“ and „Help“

    The symbols for accessing the Print and Help functions are

    permanently located at the top right. These functions operate

    throughout the system.

    When the Help function is started, the system takes into

    account both the application the user is currently using and

    where the user is working within this application.

    1.4 Status bar (Statuszeile)

    The status bar contains the following information and symbols:

    • Logged in: Indicates the first name and surname of the user that is logged in.

    • Displays the VIN of the selected vehicle

    • Vehicle model designation (6-digit) or model series

    • Sales designation

    • M: Engine model designation

    • G: Transmission model

  • Daimler AG | D-70546 Stuttgart | 10/2008 6/12

    1.5 Content area (Inhaltsbereich)

    The content area is where the user actually works with the system.

    2 Xentry Ident

    2.1 Brand selection

    On Xentry TIPS, the selection box in the upper control bar is used for brand selection.

    You can select the desired brand here and then apply the selection by clicking on the "Select" button

    opposite.

    You can set the default setting in the selection box in Xentry Settings. This brand is then preselected

    for you the next time you start Xentry TIPS.

    The brand selection is visible during the entire vehicle selection process and can be changed at any

    time. If you change the brand during the vehicle setting process, the vehicle setting process restarts.

    2.2 Vehicle selection

    You have 2 options here:

    • Set vehicle by entering an identification number (FIN/VIN)

    • Set vehicle by selecting a product group, vehicle model (vehicle model designation), engine

    model designation and transmission model

    You can select one of the two options by clicking on the corresponding tab. When vehicle setting is

    started, the "Identification Number" tab is highlighted by default.

    2.3 Selection by clicking on the Ident Number tab

    Here you can enter the complete identification number (FIN or VIN) including world manufacturer

    code (e.g. WDC1631741A434939) that you would like to search for.

    Then you click on the "Continue" button to confirm your entry. The system checks whether your entry

    is correct and then finds the data available in FDOK for your selected vehicle.

    2.4 Selection by clicking on the Product Group tab

    Here you can set the desired vehicle via product group, model series and

    vehicle/engine/transmission model designation.

    After selecting a product group by clicking on the corre