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J.Satyanarayana
15 July 15
Good Governance & Transformation
e-Government
Issues in e-Government
Strategies & Suggestions
Governance
Needs & Aspirations
Budget Pressures
Impact of Globalization
Welfare Vs Development
Reform Vs Populism
Pressure to Show Results
•Faster •Impactful
Weight of Legacy
Transparency & Disclosure
New Concepts & Technologies
• e-Government • Internet • Mobile • Cloud • Social Media • Citizen Engagement
1. Efficient & Effective
2. Responsive
3. Transparent
4. Accountable
5. Equitable & Inclusive
6. Following Rule of Law
7. Consensus-oriented
8. Participatory
* UNESCAP (2009)
It is the
transformation of government
to provide
Efficient
Convenient &
Transparent
Services
to
the Citizens & Businesses
through
Information & Communication Technologies
e-Government is not about ‘e’
but about government !
e-Government is not about computers & websites
but about citizens & businesses!
e-Government is not about translating processes
but about transforming processes !
• Birth Certificate
• Health Care
• School Admission
• Scholarships
• e-Learning
• Examination Results
• Employment Services
• Vehicle Registration
• Driver’s License
• Passport/Visa
• Agriculture
• Land Record
• Property Registration
• Marriage Certificates
• Taxes
• Utility Services
• Municipality Services
• Pensions
• Insurance
• Health Care
• Death Certificate
Close
Expand
Operate
Start-up Explore
Opportunities
•Approvals
•Permissions
•Registrations
•Returns
•Taxes
•Permits
•Compliance
•Approvals
•Permissions
•Project Profiles
•Infrastructure
•State Support
•Approvals
•Compliance
e-Government e-Governance
Transforming Delivery of Public Services
Citizen is a recipient
One-way traffic
Quality of Service
Administrative
Transforming Citizen-Govt Relationship
Citizen is a partner
2-way communications
Sense of participation
Democratic
Sheer afflux of time Processes, People, Technologies change with time
Economic & Social Developments
Rising expectations of Citizens Value for time, guidance, personal care, competition
Pressure of Volumes
Disruptive Technologies
New Business Models
External Symptoms Outside-In view
Visible to customers, suppliers
Internal Symptoms Inside-out view
Visible to employees, auditors
Long Queues
Tedious Procedures Forms, attachments
Too many pain areas Poor accessibility
Lack of amenities @ service centres
Silo Approach Multiple Id’s
Bad Quality
Air of Mystification
Lack of Transparency
Corruption
Too much of discretion
Lack of discretion
Unresponsiveness
Too costly
Financial Symptoms Weak P&L, low market share, high cost of sales
Information-related Symptoms
Knowledge-related Symptoms Person dependency, absence of KM system
People-related Symptoms
Process-related Symptoms
Technology-related Symptoms
Degree of Transformation
Co
mp
lexi
ty o
f Tra
nsf
orm
atio
n
Efficient Govt
Effective Govt
Transparent Govt
Participatory Govt
Equitable Govt
Transforming Polity • Electoral Reform • Leadership •Decentralization
Transforming Legal System • BPR • Legal Reforms
Transforming Civil Service • Capacity Building • Accountability • Diagnostics, Metrics
Transforming Service Delivery
• Social Services • Health, Education • Food, Water, Energy
Transforming Govt-Citizen Relationship
• Empowerment • Engagement • RTI
Transforming Democracy
Transforming Government
Department
Centric
Approach
Process
Orientation
Output-Based
Assessment
Departmental
View
Customer
Centric
Approach
Service
Orientation
Outcome-based
Assessment
Integrated
View
Define/ Redefine
Objectives
Identify Interve- ntions
Specify Require-
ments
Design Transformation
Re- engineer Processes
Manage &
Assess
Vision of
Transformation
Transformation Life Cycle (TLC)
Pe
op
le
Pro
cess
Te
ch
no
log
y
Bu
sin
ess
Mo
del
e-Government
People
Governance Structures
Organizational Structures
Institution Building
Capacity Building
Change Management
Training
Awareness & Communication
Monitoring & Evaluation
Consultancies
Process Administrative
Reforms Process
Re-engineering Services &
Service Levels
Procurement Program / Project
Management Design &
Development
Prioritization & Methodologies
Technology
Enterprise Architecture
Security & Privacy Policies
PKI & Digital Signatures
Standards & Interoperability
Information Infrastructure
Identity Mgt & Biometrics
Resources
PPP Framework
User Charges Business Case
Analysis
SLA Framework Knowledge
Management Mission Teams
WHAT services to offer ? Q#1
HOW to ensure citizen-friendliness? Q#2
WHO will provide the services? Q#3
WITH WHAT resources ? Q#4
Need-based, Prioritized, ‘Valuable to user’
Cost-effective, Re-designed, Integrated
Trained & Motivated employees, Entrepreneurs
Business Model, Service Charges, PPP
HOW to ensure sustainability ? Q#5
Mainstreaming, Mandating, Awareness, Stds
1. Loss of Job
2. Loss of Power, Responsibility, Discretion
3. Changes in workload, work content & work style
4. Vested interests and rent-seeking
5. Fear of the unknown !
Continued commitment of top leadership
Frequent changes in change leaders
Hierarchical barriers to free communications
Lack of professionalism for CM
1. Awareness of Change
2. Desire to Change
3. Knowledge of Skills
4. Ability to apply Knowledge
5. Reinforcement to Sustain Change
•Policy Formulation •Committing Resources •Taking hard decisions
•Preparing Roadmaps •Prioritization •Frameworks, Guidelines
•Monitoring Progress •Inter-agency Collaboration •Funds Management •Capacity Management
•Conceptualization •Architecture •Definition (RFP, SLA…)
•Bid Process Management •Project Monitoring •Quality Assurance
Leadership & Vision
Program Development
Program Management
Project Development
Project Management
“Make all Government services
accessible to the common man in
his/ her locality”
-- 2006
Land Records
Road Transport
Police
e-District
Treasuries
Comrl Taxes
Agriculture
Munici palities
Employment Exch
PDS
Education
Income Tax
Passport
MCA21
Insurance
Banking
National ID Central
Excise
Pensions
e-Office e-Posts
CSC
Gateway
eBiz
EDI
e-Courts
India Portal
Core
Policies
Health
14 9
5
1
2
Providing Services
Providing services partially
Under Implementation
Design & Development
At Scoping Stage
National e-Governance Plan
Visa
Gram Pts
e-Proc
MCA21 – Corporate Affairs go paperless !
1.6 mil filings per year
All 8 envisaged services are live
100% stakeholder interfaces online
Partial PPP model adopted
Passport made simple !!
77 Passport Service Centres operational
30,000 appl. processed online per day
Visit by appointment online
90 mil records digitized
‘We can manage what we can measure’
e-TAAL aims to measure volume of e-Transactions in real-time – e-Transactions Aggregation & Analysis Layer
e-TAAL is a national portal, that connects all eGov portals – all National & State portals that provide G2C Services
Enables Ministries/ States / Departments to monitor e-Transactions in real-time
Over 3.54 Bil transactions recorded in 2014
www.etaal.gov.in
Mobile Seva (Mobile Services Delivery Gateway)
Framework for Mobile Governance notified in Feb. 2012
1025 Central/ State Govt. Depts. connected to m-Seva
Short Codes 166 & 51969 operational
Progress in m-Transactions
– PUSH SMS: 5.29 Bil SMSes sent (as of 15 Jul 15)
– PULL SMS: 423 unique services operational
– 6.4 mil SMSs pushed
Mobile App Store operationalised in January 2012
– 578 live & fully integrated mobile Apps hosted
Over 296,000 downloads by citizens
To develop AP as an Innovation Society with a focus on enhancing Quality of Life through Education, Healthcare Agriculture & Employment Generation
AND by providing GOOD GOVERNANCE
37
• IT Blueprint
• IT Policy
• Electronics Policy
• Innovation & Startup Policy
• State Enterprise Architecture
38
1. CORE Dashboard
2. e-Cabinet
3. Mee Bhoomi
4. Hudhud Portal
5. e-Office
6. Mee Kosam
39
ONE Government
Citizen-centric Government
Enhanced
Quality of Life
Connected
Fully aligned to
Sunrise AP
e-Pragati Big Picture
Seven Missions of Sunrise Andhra Pradesh
Profitable & Sustainable Water Conservation
Disaster Management Efficient Post Harvest Management
1.Primary
Quality Education, Healthcare Nutrition for all
Women Empowerment, Safety Special focus on weaker Sections
2.Social
Quality Higher Education Entrepreneurship
Industry Collaboration Employee Productivity
3.Skills
3 Mega, 10 Smart Cities Improved Transport, Housing
Good Urban Planning Solid Waste Management
4.Urban
Attractive Destination Ease of doing Business Enhanced productivity
World-class Infrastructure
5.Industry
National/International Logistics Hub Port-led Development
5 State-wide Grids Quality Power
6.Infrastructure
Job Opportunities Promotion (Tourism, IT)
Financial Services Online G2C, G2B Services
7.Service
e-Pragati is fully
aligned to 7 Missions
Services
Processes
Business Rules
KPIs
Business Functions
Agriculture Horticulture
Sericulture Irrigation
Fisheries
Agriculture Marketing
Animal Husbandry
Agriculture Processing
Primary Sector
Industry & Commerce
Mines & Minerals
Environ. & Forest
Cane & Sugar Revenue
(Land) Revenue
(CTD)
Public Enterprises
Handloom & Textiles
Survey & Settlement
Registration & Stamps
Industry Sector
Youth Advancement
Information Technology
Services Sector
Tourism Infrastructure &
Investment
Infrastructure Development
Roads & Bridges
Ports
Transport
Energy
Infrastructure Development
Municipal Admin
Urban Development
Town & Country Planning
Public Health Engg
Housing
Urban Development
Social & Tribal
Backward Class
Minorities
Woman, Child, Disabled,
Senior Citizen
Health & Family
Welfare
School Education
Food & Civil Supplies
Police
Panchayati Raj
Rural Development
Social Empowerment Sector
5 Grids Water Grid Power Grid Gas Grid Road Grid Fiber Grid
5 Campaigns Health &
Sanitation School
Water & Trees
Agriculture & Technology
Poverty Alleviation
Woman & Child
Senior Citizen
Student
Youth
Employee
Self Help Group
MSME Business
Large Business
Farmer
Fish Farmer
Disabled
Land Owner
Citizen
NGO / Trust
Trader / Agent
Planning Finance
Law
General Administration
Sunrise Andhra Pradesh Vision
Labour & Employment
Revenue (Excise)
Culture
Higher Education
Collegiate Education
Technical Education
Knowledge & Skills
Skill Development
Rural Water Supply
Legal Metrology
IT, Electronics & Communications
Application Architecture Vision Application Architecture Principles Application Architecture Standards
ACCESS CHANNELS
COMMON APPLICATIONS
ESTABLISHMENT
INFRASTRUCTURE AND SUPPORT
PRODUCTIVITY
Enterprise Resource Planning e-Procurement System
Collaboration and Virtual Office
Information Security Management System
IT Management System
Language Localization Management System
e-CM MeeSeva Meekosam e-Office e-Dashboard e-CabinetState Portale-Assembly
GROUP APPLICATIONSSchool Management Information System
Smart Energy Management
Skills Management System
Smart Transporation System
Smart Water Management System
CROSS-CUTTING APPLICATIONS
e-Business SystemDisaster and Emergency
ManagementBuilding Permission
SystemNutrition Management
System
DEPARTMENTAL APPLICATIONS
e-HealthAnimal Husbandry
Information Managemente-Mandi e-Jail e-Municipal
Temple Information Management System
DATA
Metadata
Master Data
CORE DATA
People
Land
Entities
GIS
IoT
DOMAIN DATA
Benefits
Education
Skills
TECHNOLOGY
e-Highway Security Gateways Data Centre CloudeService Delivery
Network FibernetEnterprise Content
Management
GIS
e-Pragati view of
Primary Sector
1. Integrated View 2. Service Portfolio 3. Citizen-Centric Views 4. ePIs
c
Agriculture & Cooperation
Horticulture
Sericulture
Animal Husbandry
Fisheries
Integrated View of Primary Sector
Food & Civil Supplies
Subsidized Ration for Fish Farmers during Fish Breeding
ITE&C
Farmer Identification & Authentication
Revenue (Land)
Record of Land (Cultivated/ Non-Cultivated)
Assessment of Disaster Impact for Farmers & Fishermen
Panchayat & Rural Development
Generation of Employment for Landless Poor
Agriculture Marketing & Cooperation
Construction of Houses for Fishermen
Payment for Agri/Fisheries/ Horticulture Labor
Subsidized Diesel & Comm. Equipment for Marine Boats
Irrigation
Ayacut Management
Joint Assessment of Crop Use (Azmoish)
Government of India Schemes, Guidelines, Funds, Systems
Government of AP
External Agencies (Banks, Other State Govts., Private
Agencies, Institutions)
Registration Services, Supply of Quality Seeds, Generate Soil Health Card, Provide Loans & Insurance
Registration Services, Supply of Quality Seeds & Plant Material, Information on Pest Control & Prices
Registration Services, Soil Health Cards, Arranging Loans,
Registration Services, Tracking & Monitoring of Deworming of Livestock, Artificial Insemination, Feed & Fodder Development
Registration Services, Licenses, Fish Seeds, Insurance
Creating Technology Awareness, Registration Services, Providing Loans, Insurance & Trainings, Licenses, Registration of Cooperatives
Primary Domain Dept
Secondary Domain
Dept Key Services
External Agencies
Finance (Treasury)
Vendor Payments PPP, Financial Approvals
Planning Agriculture Economics and
Statistics
GIS-based Planning
Budget & Financial Sanction
Law
Legal Clearance
Advisory Services
Caste, Income, Nativity Certificates
Procurement & Warehousing
Social & Tribal Welfare
Monitoring Implementation of SCSP and TSP
Application for Subsidies, Grievances Agriculture Processing
Warehousing, Cold Storages, Food Processing
Watershed Development for Water Conservation
Service Portfolio of Primary Sector (1/2)
Departments Category A Services Category B Services Category C Services
Agriculture & Cooperation
• Crop Insurance • Mgt of Seed Distribution • Mgt of Quality of Pesticides • Mgt of Fertilizer Distribution • Soil Health Card • Extension Services
• Farm Mechanization • Kisan Training • Precision Agriculture
• Licensing Dealers of Seeds / Fertilizers/ Pesticides
Horticulture • Quality Plant Material • Post-harvest Management • Protected Cultivation
• Grievances Redressal • Extension Services
• Registration of Nurseries
• Quarantine Certificates
Animal Husbandry
• Monitoring of Castration of Scrub Bulls
• Monitoring of Artificial Insemination
• Vaccination Mgt • De-worming of
Livestock • Feed and Fodder
Development
Departments Category A Category B Category C
Fisheries • Registration of Fish Farmers and their Families
• Enrolling Fishermen for Group Accident Insurance Schemes
• Registration of Long Motor Boats with Coast Guard of Govt. of India
• Registration of Aqua Farmer for Brackish Water
• Provision of Compliance Form for License
• Registration of New Fresh Water Aquaculture Farm
• Extension Services
Sericulture • Real time information on pricing of cocoon by SMS
• Providing Soil Health Cards to Farmers
• Providing Subsidies for Organic Supplies to Farmers
• Extension Services • Providing Incentives to
Farmers • Providing permits to
Reelers
• Supply of High Yielding Mulberry Cuttings / Saplings to the New Farmers
Agri-Marketing • Providing Loans to Farmers • Providing Insurance for Farmers
• Management of Raythu Bazaars
• Issuing of Licenses for Commission Agents and Traders
• Inspection and Monitoring of Traders and Commission Agents
Service Portfolio of Primary Sector (2/2)
Connected View of Farmer
Services to be aligned with APSEA
Services aligned with APSEA
Cross cutting Services
BACK
Connected View of Fish Farmer
Services to be aligned with APSEA
Services aligned with APSEA
Cross cutting Services
BACK
Agriculture & Horticulture
Food and Civil Supplies Dept
Farmers / Fish Farmers
Fishing Landing Centres
Agriculture Market Yards (Mandis)
Retail Traders
Trader Animal Husbandry
& Fisheries
Procurement from Farmers / Fishermen
Buying & Selling of Fish
Buying and Selling
Procurement of Food grains by APCSC / FCI
Sericulture
Agriculture Marketing
Commercial Taxes Payment of Taxes
Sale of Commodities
Payment of Market Fee
Payment of Market Fee
Registration & Licenses for Sale of Seeds, Pesticides, Fertilisers
Licenses for Mandi Operations
Inspection and Monitoring , Legal Cases
Permits to Silk Reelers (Raw Silk Traders)
Registration of Traders for Dairy / Poultry Products
SRDH Certificate-less
Governance System
UIDAI (Aadhaar)
SEDB
People Hub
Revenue Panchayat / ULB
Services to be aligned with APSEA
Services aligned with APSEA
Cross cutting Services
Entity Hub
BACK
Productivity of Top 10 Crops 2
Gross Horticulture Production 3
Annual Production of Fish 4
Annual Production of Milk 5
Agro Processing Capacity of the State 6
Farmer Transaction Volume at e-Market Facility 7
Area under Micro and Drip Irrigation 8
Farmland Area covered under Insurance 9
Gross Agriculture Production 1
Farmland Area under Organic Farming 10
1. Count your e-Transactions in real-time
2. Design Service Delivery for Quality
3. Build capacities in Govt & Industry
4. Promote PPP Models
1. What is the degree of transformation?
2. Is the project developed holistically?
3. Is there a risk assessment & mitigation plan?
4. Is there a roadmap for 3-5 years?
5. How effectively is Chg Mgt addressed?
6. Is there a comprehensive CB Plan?
7. What is the strength of leadership?
Lack of Stakeholder Involvement, Customer-focus Department-Centric approach
Not devoting quality time of Sr Managers Delay in decision-making
An Empowered Committee would help
Overruns
Cost Time
Organizational buy-in/ ownership
Too much of GPR Too little GPR
Lack of Sustainable Business Model Lack of proper Architecture
1. Becoming Champions of e-Government to achieve change of mindset to create an environment for innovation to provide adequate resources
2. Removing Barriers
to overcome employee resistance to achieve cross-agency coordination to create confidence in private sector to partner government
3. Taking Hard Decisions
to take the risks inherent in e-Government to achieve effective Government Process Re-engineering
4. Articulating the needs of citizens & businesses
0
Management
0
Technology
,0
HRD
0
GPR
,0
Infrastructure
0
Partnership
0
Resources
Leadership
& Vision
