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©2015 ITC Infotech. All Rights Reserved.
Solving Product Development Problems with ITC Infotech
Mudit Patni
November 2015
©2015 ITC Infotech. All Rights Reserved.
About ITC Infotech – Fully Owned Subsidiary of ITC
No.1 producer of paperboards and
packing in India
Fastest growing consumer goods and retail company in India
World’s greenest and India's largest luxury
hotel chain
Specialized global IT services company
CO2
Water positive 12 years in a row
Carbon positive 9 years in a row
Solid waste recycling positive 7 years in a row
Global exemplar in Sustainability ITC Ltd:
India’s Most Admired Company (Fortune Hay-Group 2014)
Market capitalization of US$ 45B+ and annual revenue of ~US$ 8B
ITC Chairman Y C Deveshwar ranked 7th Best Performing CEO in the World (Harvard Business Review 2013)
Diversified business conglomerate in India
e-Choupal: World’s largest rural digital infrastructure serving ~ 4million farmers (A Harvard Business School Case Study)
For more information, visit: www.itcportal.com 2
Agri Business: Pioneers in rural empowerment
Nearly 40% of total energy consumed is from renewable sources
Facts and Figures
©2015 ITC Infotech. All Rights Reserved. 3
Offices in 18 countries
10 development centers
US$250M Revenue
Client engagements in
35 countries
6500+ Employees
Top 10 clients with us for
over 5 years
60+
Fortune listed clients
US $ 1 B
2020
©2015 ITC Infotech. All Rights Reserved.
Representative Customer List
4
Industrial Equipment
Automotive & Defense
Consumer Goods & Others
Electronics & High Tech.
Medical Devices
Oil & Gas
Retail, Footwear &
Apparel
©2015 ITC Infotech. All Rights Reserved.
ITC Infotech Footprint in Benelux
5
4 Customers BELGIUM
4 Customers
NETHERLANDS
2 Customers
LUXEMBOURG One of the largest Airlines Global leader in barrier protective
products & safety equipment Leading supplier of replacement
parts Leading manufacturer and supplier of
vehicle exhaust system
One of the largest electronics companies in the world
Third largest brewer in the world
Leading international industrial services company
Leading supplier of fresh berries
Software solutions provider focused on retail and corporate banking
World's leading integrated steel and mining company
Windchill Customization & Migration for one of the largest electronics companies in the world
Overview: Consolidating Windchill Instances & Cognos Report Development in Windchill 10.2, supporting Migration consultation and execution as part of Solution Centre for PTC – Project still in progress
Milestone Completed: • cPLM R1 Migration went live in Oct 2015 • cPLM R1.1 Migration went live in Nov 2015
Current Phase: • R2 Migration rehearsals in-progress
Challenges: • Multiple stakeholders – global
development team with PTC • Team added during later part
of R1 migration
ITC Infotech involvement in both
Development & Migration streams
End-to-end Product & Service Lifecycle Management
6 ©2015 ITC Infotech. All Rights Reserved.
Key product development challenges & their impact
©2015 ITC Infotech. All Rights Reserved. 7
Decline in revenue from new products
Growing expectation on service quality
Complex Supply Network
Increasing pressure to reduce product cost
Key Concerns
Need for faster innovation, larger product variants, efficient management of product portfolio & dynamic supply chain
Service Knowledge Management, Designing Product for Serviceability, Optimization of cost of spare parts
Shorter time to introduce new products combined with complex supply network requires efficient collaboration with partners
Proactive management of product cost through better visibility into cost implications of product features, manufacturing & sourcing related decisions
Potential Impacts that need to be Managed
Pace of Change in Technology Need for flexible talent pool of skilled professionals on both traditional and new disruptive technologies– IoT, Mobility, Analytics with economic cost structure
About PLM
©2015 ITC Infotech. All Rights Reserved. 8
1000+ Global PLM
Implementations
40+ Process Consultants
Domain led
Engagements
PTC’s RVP delivery methodologies combined with CMMi Level 3 processes
600+ PLM Consultants
U&M- World’s Largest
Global COE for Upgrade & Migration
220+ PTC Certified
Consultants
2000 2006 2008 2010 2012
PTC’s Enterprise Consulting Partner
Strategic Service Partner (Joint Business Development)
India/ Bangalore Solution Center (BSC)
2013
Value Added Reseller (for India)
2014
Authorized Training Partner (ATP)
Partner Advantage Program (Co-development of Solution)
SAP for APAC (Joint Business Development)
ITC-PTC Partnership Journey
Global Footprint
Existing Recent Entry
Work with PTC R&D
VRD Apparel Release
ThingWorx Partnership
2015
NA EU INDIA LATIN AMERICA ANZ TURKEY
Areas where we can create value
©2015 ITC Infotech. All Rights Reserved. 9
Plan Concept Design Source Produce Service Develop QA
ENGINEERING
SERVICE
SUPPLY CHAIN
MANAGEMENT
Concept Development
System Design
Detailed Development
Verification and Validation
Regulatory Compliance
Portfolio Management
Quality & Reliability Management Change and Configuration Management
Program and Project Management
Supplier Management
Sourcing
Costing
Supply Chain Collaboration
Technical Information Creation & Management
Service Parts Management
Warranty & Contract Management
Field Service Knowledge Management & Information Delivery
1
2
3
4
1
2
3
4
Across Product Lifecycle
Across Industries
Brand & Retail Consumer Products
End-to-end Expertise
10
Analytics
Enterprise Architecture
Extended CAD
Enterprise
Business Process
Process Sourcing
Application Support
Integration
Implementation
Upgrade & Migration
Embedded Systems
Infrastructure
Training and Adoption
Product Engineering
Change Management
CAD
ALM
SCM
PLM SLM
IoT
WPA
©2015 ITC Infotech. All Rights Reserved.
CAD
11
CAD
ALM
SCM
PLM
Manage product requirements,
system models, software
configurations, test plans and defects
Evolve the complete definition of a
product over its entire life
Integrate supply chain, support global
product development, manage vendor
collaboration
Plan, manage, deliver
and analyze service information,
parts and warranty throughout the
service lifecycle
SLM
Create conceptual and
detailed designs, analyze
designs, create
manufacturing tools and
tool paths, perform
engineering calculations
IoT
Monitor smart devices through IoT
enabled platforms to analyze and
gain insights for making better
business decisions
Review and report cost analytics,
report compliances for Conflict
minerals
WPA
Clean-up CAD Admin Support
Modeling & Drafting
Legacy Data Migration Factory Model
Reverse Engineering
CAD Data Management
Key Business Impact: Engineering Design and Development support for Drilling, Completions & Implementations for the world's largest oilfield services company
Benefits Delivered • Cost effectiveness • Improved Productivity • Optimized design confirming to all
standards
Mechanical Design
Electrical & Electronics Design
CAE
Plant Design
Tool Design
Technical Documentation
Wh
at IT
C In
fote
ch
bri
ngs
?
©2015 ITC Infotech. All Rights Reserved.
ALM
12
ALM
ALM
SCM
PLM
Manage product requirements,
system models, software
configurations, test plans and defects
Evolve the complete definition of a
product over its entire life
Integrate supply chain, support global
product development, manage vendor
collaboration
Plan, manage, deliver
and analyze service information,
parts and warranty throughout the
service lifecycle
SLM
Manage product
requirements, system
models, software
configurations, test plans
and defects
IoT
Monitor smart devices through IoT
enabled platforms to analyze and
gain insights for making better
business decisions
Key Business Impact: Reduced cycle time & process inefficiencies for one of the largest Designer and manufacturer of Plants and Equipment's
ALM Embedded Systems
System Implementation
Migration from Legacy MKS System to Current Integrity Version
Migration from other ALM products such as Requisite Pro to Integrity
Reporting & Analytics
Embedded Software Development ITC
Info
tech
Fo
cus
Benefits Delivered • “Single source of truth" for all product design data • Improved decision quality with greater visibility
into Integrated multidisciplinary product development environment
Requirement
Management
Enablement
Integrated
System
Engineering
Enablement
Software
Configuration
Management
Enablement
Reporting
and
Analytics
Enablement
Modeling &
Simulation
Embedded
Software
Development
Test
Framework
& Software
Validation
Upgrade & Migration
©2015 ITC Infotech. All Rights Reserved.
PLM
13
PLM
ALM
SCM
PLM
Manage product requirements,
system models, software
configurations, test plans and defects
Evolve the complete definition of a
product over its entire life Integrate supply chain, support global
product development, manage vendor
collaboration
Plan, manage, deliver
and analyze service information,
parts and warranty throughout the
service lifecycle
SLM
Evolve the complete
definition of a product
over its entire life
IoT Monitor smart devices through IoT
enabled platforms to analyze and
gain insights for making better
business decisions
Review and report cost analytics,
report compliances for Conflict
minerals
WPA Upgrade & Migration
Enterprise System Integration
Transition to Cloud
Custom Application Support
Co-development of IP based solutions
Process Consulting
Implementation Services
Enterprise Architecture Assessment
PLM Infrastructure
& Testing
Upgrade & Migration; Integration
Application Support Services
Adoption & Training; OCM
ITC
Info
tech
Fo
cus
Key Business Impact: Merging multiple product development systems and processes for a Global provider of automotive components
Benefits Delivered • Increased collaboration • Controlled access to critical product data • Faster cycle time with a streamlined single
system
©2015 ITC Infotech. All Rights Reserved.
SCM
14
ALM
SCM
PLM
Evolve the complete definition of a
product over its entire life Integrate supply chain, support global
product development, manage vendor
collaboration
Plan, manage, deliver
and analyze service information,
parts and warranty throughout the
service lifecycle
SLM
Integrate supply chain,
support global product
development, manage
vendor collaboration Review and report cost analytics,
report compliances for Conflict
minerals
WPA
Upgrade & Migration
Enterprise System Integration
Transition to Cloud
Custom Application Support
Co-development of IP based solutions
ITC
Info
tech
Fo
cus
SCM
PTC’s FlexPLM is an industry leading Retail PLM Solution with 55% of the top Retail, Footwear, Apparel & Consumer companies using it.
ITC has the largest pool of FlexPLM Technical and Domain Experts worldwide with 500+ person years of FlexPLM experience
ITC has independently primed over 50% of FlexPLM projects with 100+ global PLM implementations for Retail, Footwear & Apparel
Serviced 50+ Customers from the Retail, Footwear and Apparel industry including 9 Fortune 500 USA Customers
Co-created the Value Ready Deployment Solution (VRD) – an industry specific solution for AFA targeting the SME segment
©2015 ITC Infotech. All Rights Reserved.
WPA
15
WPA
ALM
SCM
PLM
Manage product requirements,
system models, software
configurations, test plans and defects
Evolve the complete definition of a
product over its entire life
Integrate supply chain, support global
product development, manage vendor
collaboration
Plan, manage, deliver
and analyze service information,
parts and warranty throughout the
service lifecycle
SLM
Review and report cost
analytics, report
compliances for Conflict
minerals
IoT
Monitor smart devices through IoT
enabled platforms to analyze and
gain insights for making better
business decisions
Key Business Impact: Controlled costs with real time check on product costing early in the development cycle for a world leading manufacturer of audio and electronic products
Benefits Delivered • Real-time cost visibility • Accurate estimates of cost roll-ups • Detailed breakdown analysis
Windchill Cost Analytics
Target based cost Management with WPA cost Design and development of Customer specific cost analytics reporting WPA Integration with PDMLink for BOM management
Value Ready Deployment solution for Conflict Mineral
3TG Survey Dashboard Upload Smelter from file ELV and RRR Compliance Reporting for Automobile customers
System Implementation
Supplier & Part Data Collection & Management Services
Training & Help Desk Services
Enterprise System Integration
ITC
Info
tech
Fo
cus
©2015 ITC Infotech. All Rights Reserved.
SLM
16
SLM
ALM
SCM
PLM
Manage product requirements,
system models, software
configurations, test plans and defects
Evolve the complete definition of a
product over its entire life
Integrate supply chain, support global
product development, manage vendor
collaboration
Plan, manage, deliver
and analyze service information,
parts and warranty throughout the
service lifecycle
SLM
Plan, manage, deliver
and analyze service
information, parts and
warranty throughout the
service lifecycle
IoT
Monitor smart devices through IoT
enabled platforms to analyze and
gain insights for making better
business decisions
Review and report cost analytics,
report compliances for Conflict
minerals
WPA
Key Business Impact: Cost savings with integrated technical information solutions for a leading Automobile manufacturer in India
Benefits Delivered • Overall reduction in page count helped the client save printing costs and improved author productivity
ITC
Info
tech
Fo
cus
Author Illustrate Manage Deliver
Arbortext
Editor
Arbortext
Architect
Arbortext
IsoDraw,
IsoView
Creo
Illustrate
Arbortext
Integration
with
PDMLink /
SIM
Arbortext
Styler , APP
& Publishing
Engine
• Business Case Development- Spare parts Management Processes Assessment
• System Implementation
• Technical Writing
• CAD to 2D illustration & 3D animation
• Legacy conversion (to XML DITA)
• Stylesheet development
©2015 ITC Infotech. All Rights Reserved.
IoT
17
IoT
ALM
SCM
PLM
Manage product requirements,
system models, software
configurations, test plans and defects
Evolve the complete definition of a
product over its entire life
Integrate supply chain, support global
product development, manage vendor
collaboration
Plan, manage, deliver
and analyze service information,
parts and warranty throughout the
service lifecycle
SLM
Monitor smart devices
through IoT enabled
platforms to analyze and
gain insights for making
better business decisions
IoT
Monitor smart devices through IoT
enabled platforms to analyze and
gain insights for making better
business decisions
Review and report cost analytics,
report compliances for Conflict
minerals
WPA
Edge/Devices- Connect and on-board diverse device types of protocols and event formats
Connectivity- Physical, (Wired/Wireless), Application, Embedded Processing
Enterprise Systems-Integrate with internal or external enterprise systems
Service Layer- IoT Framework on top of Industry recognized standards and application
Enablement Platforms
Data- IoT Analytics ITC
Info
tech
Fo
cus
Overall Equipment Effectiveness Metric to measure utilization of a manufacturing operation
Remote Monitoring, Rule and Alerts Management System Increased visibility to floor managers, mobile access to production line information Rules and Alerts Management for pre-emptive issue detection & response
Sustainability & Safety Golden Batch Analysis- Improved operational efficiency through Optimal performance of all process parameters
Integration Integration with PLCs and Manufacturing Execution Systems (MES) Integration with Business Systems (ERP, CRM etc.)
©2015 ITC Infotech. All Rights Reserved.
Value Added Solutions for Discrete Manufacturing
18
PLM
Suppliers
Manufacturing
Supply Chain and Sourcing Quality and Compliance
SLM ALM
Design Planning and Portfolio
©2015 ITC Infotech. All Rights Reserved.
Pricol Improves Decision Quality with Greater Visibility into Planning & Execution of Product Development
Identifying non value activities, loops & hand offs
Identifying tasks that consume significant time & cost
Identifying business objects & data relationship with processes
Business Challenge
Multiple & disconnected processes leading to inefficiency in new product development
Implemented the new Windchill PDMLink 10.1 system with multiple filters to improve search
Enabled a graphical Cognos report for business decisions
Enabled 5 stage APQP Process (TS16949) - for standardization
How ITC Infotech helped
Applied RVP, PTC’s proven methodology along with domain specific process best practices
“Single source of truth" for all product design data
Improved decision quality with greater visibility into planning and execution across plants
Improved adherence to design standards – greater consistency
The Result Reduced cycle time & process inefficiencies
Customer A leading manufacturer of automotive instruments and allied accessories, spanning 7 global manufacturing facilities producing around 50 different product offerings including 2000 product variants.
©2015 ITC Infotech. All Rights Reserved. 20
Increased Design Performance by Connecting Distributed Teams and Processes
Product data managed by multiple systems – eMatrix, Oracle ERP & Windchill 10.1
Legacy data – 85+ Object types with complex relationships
Silos between departments and external suppliers
Business Challenge
Complex product development landscape with multiple systems and inter-relationships
Configured and customized Windchill 10.1 M010
Migrated data from retired eMatrix & 4 ERP instances using WBM & custom loaders for ESI
Developed report in Windchill to directly feed parameters into ERP
How ITC Infotech helped
Overhauled existing product development system into a single global Windchill 10.1 platform
Single global product development system with controlled product data access
Maintained integrity of legacy data – 99.4% data quality
Increased collaboration internally and with suppliers
The Result
Faster cycle time with a streamlined single system for all product development activities
Customer
A leading global supplier of drivetrain, mobility, braking and aftermarket solutions for commercial vehicle and industrial markets. A Fortune 500 company, the Customer serves major commercial truck, trailer, defence, specialty and aftermarket customers around the world.
©2015 ITC Infotech. All Rights Reserved. 21
Real-time visibility into Product costs early in the Development cycle
Product development team used spreadsheets to estimate costs and collate from sources
Time consuming & error prone with a possibility of data loss
To achieve product cost optimization goals by the team
Business Challenge
Manual estimation and collation of product costs from multiple sources
Implemented Windchill Product Analytics (WPA) Costing Module
Automated cost estimation & collation synchronized with Windchill BOM/Part
View of historical cost trends with detailed breakdown analysis
How ITC Infotech helped
Product cost planning early in the development cycle with direct inflow of data from PLM system
Improved product margins with better tracking of costs
Accurate estimates of cost roll-ups using various cost models
Empowers users to make smarter decisions by analyzing the impact of design on costs
The Result
Real time visibility combined with granular cost analysis ensured costing goals were met
Customer
A worldwide leader in the manufacture of high-quality, high-fidelity audio and electronic products for automotive, consumer and professional use. The company operates in three segments: Automotive, Consumer and Profession.
©2015 ITC Infotech. All Rights Reserved.
Thought Leadership & In the Media
©2015 ITC Infotech. All Rights Reserved.
22
IDC Manufacturing Report: Featured our Pricol Case Study Aerospace Manufacturing: Article on PLM
Times of India, Silicon India News: Featured iTech 2015 – IoT Hackathon
WhichPLM: Article by ITC Infotech on Online Fashion
The Electronics Times: Article by ITC Infotech “Getting Smart with the Internet of Things”
©2015 ITC Infotech. All Rights Reserved.
Success Smiling – Customer Testimonials
Woolworths, one of South Africa’s largest chain of retail stores, is an ITC Infotech Loyalty customer. Their CIO won in 3 categories at “The Loyalty Award”
Fisher Dynamics – an engineered seating systems and mechanisms company
Jim Maksymiuk, Director – Mechanism Engineering, talks about the need for an Engineering Services partner & the value which ITC Infotech brings to the table –“ITC Infotech offered us the best overall package, in terms of capabilities, versatility, locations, and customer commitment.
Stanadyne – over five decades of industry leading engineering
John Fanner, Director – Global Engineering, speaks about the experience of working with ITC Infotech and the value from the engagement - "Bringing a product to market, expediency & accuracy." ITC Infotech is providing services in the area of design & analysis.
Brooks Brothers is the oldest men's clothier chain in the United States and has outfitted 39 of the 44 American Presidents.
Sahal Laher, Executive Vice President and CIO, Brooks Brothers
PTC and ITC Infotech demonstrated the level of maturity and experience we were looking for. Both companies have an impeccable track record of providing significant value for our industry, with very strong references. Our aggressive timelines mandated deep understanding of our business processes and priorities. ITC Infotech’s unparalleled experience of FlexPLM implementations made them the ideal partner for us.
Chris Keen, Chief Financial Officer, in Computer Weekly on ITC Infotech as its intelligence specialist partner, leading its loyalty and analytics strategy- “ITC Infotech’s track record of working with some of the biggest names in retail and beyond made it an obvious choice for a long-term partnership.
Holland & Barrett – one of Europe’s largest well-being retailer
23
©2015 ITC Infotech. All Rights Reserved.
Thank You!
Please contact Mudit Patni
[email protected] +31-651-999-782
Director Sales Benelux
24
