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ITC INFOTECH - RETAIL INDUSTRY EXPERTISE BUSINESS CONSULTING FOR REALIZING GROWTH IN RETAIL

Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

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Page 1: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

ITC INFOTECH - RETAIL INDUSTRY EXPERTISEBUSINESS CONSULTING FOR REALIZING GROWTH IN RETAIL

Page 2: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

02

Uncertain macroeconomic conditions, fast

changing consumer needs and preferences,

explosion of product and channel options are

challenging Retailers to retain consumer

franchise. Digital platforms like internet, and

mobile empower customers with lot of

information and choices. Retailers are striving

hard to leverage the same digital platforms to

serve their customers. It is imperative for retailers

to continuously innovate in terms of customer

engagement, extremely efficient in execution to

be competitive.

Today's Retailers are demanding a blend of

Strategic Consulting, Operational Consulting and

Value Realization through flawless execution. At

ITC, we strongly believe that the relevance of

business consulting in the future will clearly be the

ability to not only define the strategy but also

walk the talk in helping execute on the same. Our

team of experienced consultants who managed

retail operations themselves can ensure

successful execution of cutting edge solutions to

your business problems.

ITC runs two retail chains and this helps us to bring

the practitioner's view to our consulting offering.

Our centres of excellence in the areas of Auto Id,

Mobility, Supply Chain, Enterprise Performance

Management, Strategic Technology Advisory and

Sustainability bring cross industry best practices

to retail. Our technology practices covering wide

range of technologies bring in the latest in a

broad range of contemporary tools and

techniques.

Page 3: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

03

Align Supply Chain Strategy, People,

Processes and Systems with Business Goals

Pre-defined Analytics Solutions for Common

Industry Pain-points & Accelerators

to Arrive at Cost Effective Solutions

Supply Chain Optimization

Enterprise Performance Management

Actionable Customer Experience Strategies & Solutions A comprehensive CX Framework

that ties together

§ Loyalty

§ Marketing

§ Campaigns

§ Customer Insights

§ Single View of Customer

§ Mobility based Consumer

Engagement

Business innovation centre

Barcode

RFID

GPS

Bluetooth

Wi-Fi

Camera

NFC

Sensors

Consumer & Enterprise Grade

Android

iOS

BlackBerry

Windows Phone /8

OEM Proprietary

Stan

d-A

lon

e H

ard

ware

Devi

ces

Mo

bile

D

evi

ces Wi-Fi

GSM/ GPRS

Offline Sync

Data Collection & Mobility CommunicationApplications

Desktop | Mobile | Web | Middleware

Enterprise

Applications

Stand-alone

Apps

Native

Cross

Platform

(Web)

Hybrid

• Windows, Mac OS• Microsoft• Java• OpenSource

• Apple IOS• Android• Blackberry• Windows Phone/Mobile

• HTML5, CSS3• Jquery - JSON• Frameworks (JQM, Sencha)

• Phonegap• Kony• Xamarin• Appcelerator

Inte

gra

tio

n/

Inte

rfaci

ng

PO

| C

on

nect

ors

| S

MP

| W

S

ERP

CRM

PMS

SOLUTION AND INNOVATION

Page 4: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

04

Retail is core to usAt ITC Infotech, we partner global retailers serving their business IT needs

Business Consulting Services

Customer Relationship Management

Product Lifecycle Management(PLM)

Enterprise Services (SAP/BI & DW)

Business Intelligence & Analytics

Infrastructure Management Services

Mainframe Services

Custom Application

Application Testing Services

Banking and Financial Services

Retail & CPG

Manufacturing & Engineering

Media & Entertainment

Travel & Hospitality

Transportation and Logistics

Centers of Excellence

SAP Oracle Microsoft Loyalty BI&DW Testing Mainframe Cloud Java/.Net Mobility

Page 5: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Creating a Information Strategy led EA approach for a leading US Retailer.

Business IT Alignment and Technology Selection for an Indian Lifestyle Retailer.

PLM Implementation for a leading Apparel and Home fashion retailing Business in the US

Loyalty Transformation roadmap for a leading GCC retailer

Designing & Developing a Supply Chain Strategy Map for a leading S. African Retailer

Customer Insights & Campaign Support for a leading UK based Neutraceutical Retailer

Illustrative Problem Statements

05

Page 6: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

BUSINESS VERTICALS

Our parent company is ITC Ltd. ITC Limited is one of India’s largest diversified conglomerates straddling multiple businesses

Manufacturing, Retail and Consumer Goods

Information Technology

Agri Business

Paper& PackagingHotelsSafety

Matches

Branded Packaged

Foods

Personal Care

ProductsCigarettes

Education &

Stationery Products

Lifestyle Apparel

Incense Sticks

PRODUCTS & SERVICES

ITC Ltd - Lifestyle Retail - Wills Lifestyle

§ ITC started its Life Style Retailing business in year 2000 -

leveraging ITC’s competencies in Brand building, hospitality and

countrywide distribution

§ ITC has a nationwide retailing presence through its Wills

Lifestyle chain of exclusive specialty stores

§ The retail business deals with categories like Apparel,

Accessories, Personal Care products etc. and has grown to a

100MUSD business

§ Runs two specialized brands in Wills Lifestyle and John Players

and also sells through Multi Brand Outlets

§ The Retail operations operates its own private label

Manufacturing operations

06

Page 7: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

ITC Ltd - Rural Hypermarkets - Choupal Saagar§ ITC has a foray into rural retail – India’s first organized rural retail network

§ Branded as Choupal Saagars, these are positioned within tractorable distance of

30 e-Choupal centres and their user communities

§ Around 20+ stores have been opened under the same initiative – they run fairly wide

assortment that are targeted towards rural consumers

§ Typical Choupal Saagar stores have floor areas under 10000 Sq feet

§ Aligned closely with ITC strategic intent around Sustainability, these were started in early

part of the last decade

07

Page 8: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

INTRODUCTION TO ITC INFOTECH’S RETAIL CONSULTING SERVICES

Do we have a Performance

driven business management

culture?

Is our existing cost structure stifling

and limiting investment?

Do our Legacy systems/ processes

allow us to drive new digital models

of commerce?

How are we leveraging new technologies

(SMAC) to create new business capabilities

Are we able to quickly adapt to

changing Business, Consumer & Regulatory

Environment?

Are we driving differentiation

/innovation in our markets?

Are we getting the right value from our

technology and process

investments?

Do our current business

processes/systems allow us to scale up and be flexible? Are

these inefficient?

What are the changes driven by

our growth strategy that

requires new ways of doing business?

What we hear from our Customers?

We Help Our Clients Improve, Align & Optimize Business Through Effective Application of Process & Technology Interventions

08

Page 9: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Value Creation for our retail clients across these focus areas

BusinessConsulting

Services

Transform

Innovate

Optimize

Improve

Align

Supply Chain Management

Resource Optimization & Sustainability Consulting

Business Innovation Center

StrategicTechnology

Advisory Service

Enterprise Performance Management

CRM & LoyaltyConsulting

Product Lifecycle Management

09

Page 10: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Retail Business - IT Strategy

Lifestyle retailing client deals in apparels, accessories, personal care products.

The key challenge was to have a comprehensive information systems strategy to

support rapid business growth with flexibility to introduce new products and

gain customer base. An IT Strategy, Architecture assessment and Business IT

alignment exercise was conducted to study of current business processes,

application and infrastructure platforms. Optimized business processes

supported by an enterprise wide Business IT transformation plan was provided

with aspects of governance, change management and technology revamp.

Retail CX Strategy

The client was looking to define and formalize a Customer Experience (CX)

strategy across both its retail and financial services business and lead it into a

design and definition of a Single View Of Customer (SVOC) Strategy cutting

across both businesses. ITC Infotech analyzed the structural, process and

technology gaps to assess and design a SVOC approach that unifies Customer

data and insights across businesses. Focusing on the end to end customer

experience process (Marketing, Loyalty, Call center, Campaign management

etc.), a strategic business IT roadmap was proposed with defined benefits.

Retail Enterprise Architecture Service

For an American high-end consumer retail company selling home furnishings,

kitchenware and specialty foods, ITC Infotech conducted an assessment of

enterprise architecture and subsequently a master data management

framework. A comprehensive strategy to introduce a Product Life Cycle

management tool was proposed that ensured an integrated technology solution

along with the existing ERP, middleware and supplier management solutions. A

reference Enterprise Architecture model was created to guide integration of PLM

product and provide a blueprint for future enhancements.

Solving Business Critical Client Problems

10

Page 11: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

RETAIL INDUSTRY EXPERTISETrends-Challenges-Needs

Mega Trends Challenges Business Needs CXO Priorities

§ Digitization (Social Networking, Mobility, Online Shopping)

§ Rapidly Evolving Business Models

§ Ever Increasing Consumer Expectations

§ Environmental Concerns (Compliance, Regulation, Shifting Markets)

§ Rapid Product Commoditization and Changing Product Design & Tech.

§ Customer Engagement and Co-Creation

§ Global Supply Base & Volatile Raw Material Prices

§ Increased Regulation and Compliance needs

§ Social Accountability & CSR

§ Rapid Product Innovation

§ Cost Efficiencies

§ Deeper Customer Engagement

§ Value chain Integration

§ Cross Channel Integration

§ Technology Innovation

§ Sustainability

§ Superior Customer Engagement

§ SVoC, Customer Self Service, Associate Empowerment

§ Enable Relevant, Differentiated, Superior Products

§ Omni channel Fulfillment, SVoI, Planning, Forecasting

§ Upgrade Foundational Systems, Tighter Biz IT Alignment, Agile Soln Dev

INTRODUCTION TO ITC INFOTECH’S

11

Page 12: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Our Experience Spans the Industry Value Chain Across Product Development, Sourcing and Merchandising and Store Operations …

Solutions with strong business focusWe bring in a sound understanding of core

retail challenges and pain points

Flex PLM & PLM Flex Express

(Product Life Cycle Management)

Sourcing Solutions (Material

Aggregation & Factory Compliance)

Category Analytics(Merchandise and Assortment

Planning, Pricing and Promotions)

Supply Chain Performance

Improvement Solutions Supply Chain

Network Design

Supply Chain Visibility & Asset tracking Solutions

Customer Experience Management Solutions

Customer Loyalty Solutions

Product Development & Vendor Mgmt Buying & Merchandizing

Logistics & Distribution Store Operations

Marketing Sales & Service

Opt Sustain(Sustainable

Retail Operations)

Business IT Alignment Solutions

Master Data Management

Solutions

Retail Enterprise Performance Management Retail Insights

(Product Design, Sourcing, Quality & Compliance)

(Merchandizing, Range & Assortment Planning, Category

Management , Vendor Management)

(Logistics, Distribution Planning & Execution)

(Store Operations, Pos, Space Planning, Labor Management)

(CRM, Loyalty, Marketing, Customer Service)

(IT, Finance & Accounting, HR, Payroll, EPM,

Compliance, Sustainability)

PRODUCT OPERATIONS

MERCHANDIZING OPERATIONS

SUPPLY CHAIN OPERATIONS

RETAIL OPERATIONS

CUSTOMER OPERATIONS

CORPORATE OPERATIONS

12

Page 13: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

§ Comprehensive Loyalty Roadmap & Business Case definition

§ Aligned to Siebel Loyalty as a technology stack, replicable

§ CRM/ Loyalty as a Service (PLUM)

§ Retail Loyalty Benchmarking (process-data) Survey data

§ Strategy to Execution Customer Experience Framework for Retail

§ Solutions to deliver superior customer experience through targeted offerings (promotions)

§ Auto ID enabled Magic Mirror

§ In Store shopper identification and personalization solutions

§ C o n s u m e r C o n n e c t P o r t a l s a n d Mobility based solutions

Retail Customer ExperienceRetail Loyalty Solutions

Business friendly solutions for Retail businesses

Solutions around CX

and Analytics

§ Category Analytics Reference Model

§ Comprehensive BI/ Analytics requirements modelling tied to Retail EPM model

§ Concept Dashboards

§ Style Performance Analytics

Ø Built on Flex PLM

Ø Attribute based analysis of styles and products

Ø Ties back into Retail BI/ Systems to provide analysis on styles performance

Category Analytics and Marketing Insights

13

Page 14: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Solutions around PLM,

Sourcing, SCMSupply Chain Visibility-Auto ID

§ RFID/ GPS based vehicle tracking solutions for Route Visibility

§ Returnable asset tracking through smart intelligent automation

Supply Chain Performance Management

§ Supply Chain Performance Management Solution on SAP

§ Tied into SCM Process Improvement and Performance Improvement Capabilities

§ Retail-CPG Collaboration

Flex PLM and PLM Flex Express

§ PLM Solution from PTC for AFS Retail

§ Pre-packaged Flex PLM solution built for Retail AFS segments

§ Targeted towards SMB companies

§ Process-System Template based approach

Sourcing Solutions

§ Material Aggregation

§ Product Safety and Compliance

§ Factory Safety and Compliance

§ Vendor Onboarding

§ Supply Chain Risk Management

Master Data Management Solution

§ Retail MDM Framework for MDM Strategy & governance

§ Addresses problems around Product/ Supplier/ Customer Master Creation and Management

§ Best Practice compilation, Tool Evaluation Template

Business IT Alignment

§ Business – IT alignment Strategy

§ Technology Selection

§ Process-Application Assessments and Review

§ Application Portfolio Analysis & Rationalization

Retail Enterprise

level SolutionsOpt Sustain

§ Solution Offering, based on GRI reporting standards; GRI Certified offering

§ Addresses Corporate Sustainability reporting needs through a holistic framework built on MS technologies

§ Sustainability Consulting around Carbon & Energy Foot-printing

Enterprise Performance Management

§ Retail EPM framework with reference KPI’s built on a retail data architecture

§ Concept demos on Dashboarding tools like ExCelsius

Supply Chain Network Design

§ Supply Chain Network Design & Optimization Solution using Supply Chain Guru

§ Addresses problems of dynamic supply chains through re-configuration of supply networks

§ Cost To Serve, Working Capital based Optimization models

14

Page 15: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

STRONG FOCUS ON DEVELOPING ACCELERATORS AND SOLUTION FRAMEWORKS

We bring our solutions capabilities together to drive key retail needs like CXKey Question: How do we facilitate more relevant, customer centric interactions?

Customer Segments

Cherry Picker Premium Customer Frequent Avg Value Customer

New Customer

Mobile Commerce POS Store

Personnel E-commerce Call-centerSocial

NetworkMailers & Catalogue

Communication Channels

Marketing & Loyalty Store Operations Sourcing and Supply Chain

Direct-to-Customer Business

Business Divisions

Disparate Systems

CRM Datawarehouse ERP Store Systems

Key Challenges

§ Inability to differentiate services/ products based on Customer Segments

§ Unable to understand Customer Behavior, Value & Performance

§ Inability to be Customer-Aware at all touch-points

§ Siloed, Internal Process centric Approach

§ Inflexible, Siloed, Legacy Technology & Architecture

Retail Customer Experience1

15

Page 16: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

We use our client tested framework to help deliver CX needs for our customers

Leading Foods & Apparel Retailer in South Africa – CX Strategy & Roadmap

Defined Strategy, Business Case & Roadmap for C u s t o m e r E x p e r i e n c e Transformation.Subsequently defined Single View of Customer, Loyalty & Campaign mgmt Roadmap & Solutions

Leading Multi-Banner Retailer in Middle East – Loyalty Strategy

Defined Strategy, Business Case & Roadmap for Loyalty Program

Strategy included Structural, Functional & Financial changes required to steer the Program to Profitability

Next Generation Retail Experiences

with ITC Infotech's Mobility CX Solution

§ Channel to connect with Next-Gen Shoppers

§ Enhances customer loyalty by engaging with customers with differenctiated in-store experience

§ Enhances exposure to social networks

§ Integrates latest technology advancements with store

Food Supplement Retailer in UK – Customer Value Mgmt

Customer Segmentation based on need & behavior and Campaign Strategy to extract maximum value from each Segment

Leading US Fashion Retailer – Loyalty Program Definition Defined loyalty program – feature, functionality, performed competitive benchmarking, created program structure and mechanics and program value-realization roadmap

CX Program Mgmt

Customer Experience Mgmt Strategy

Customer Performance Mgmt

Strategy & Roadmap

CX Process Re-Thinking

Unified CX Goals & Objectives

Retain

Customer Interaction Cycle & Journey Maps

EngageAttract Transact Services

Customer Management Process

Pre-Purchase(Campaign, Advertise,

Loyalty, Offers)

In-Purchase(Personalize, Virtual Assist, Kiosks etc)

Post Purchase(Feedback/Surveys/Service)

Customer Interaction Channels

Brick & Mortar Tele-Sales Catalog Mobility POS E Commerce

Customer Value Management

Customer Value

CustomerSegments

PredictBehaviour

CommunicationStrategy

CampaignEvaluation

Single View of Customer (The KYC of Retail)

Personal Data DemographicProfile

ProductPreferences

ChannelPreferences

ConsumerPreferences

16

Page 17: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Retail EPM/ Analytics Solution ComponentsSolution Definition Components

Retail EPM Framework Metric Model

§ Aligning Metrics to strategic goals

§ Balanced Scorecard Framework

§ Strategy Map

§ Retail Metrics at Strategic, tactical & operational level covering category, store and supply chain performance

§ Pre-defined Root cause/causal analysis of some known/targeted problem areas (Ex. Lost sales analysis. Store Performance Analytics)

Analysis Paths

Solution Implementation Components

§ Information Model

§ Sample Dashboards

§ Data Model

§ Designed for Merchandisers

§ Large repository of sample Dashboards by role

§ Alerts & exceptions

§ Retail data model supporting the metrics model

§ Data Flow diagram & ERD

§ Extensive documentation

Information Model Sample Dashboards Data Model

Enterprise performance management (EPM) refers to an integrated management approach that links

strategic goals directly to the operational and financial activities necessary to reach those objectives

The EPM Roadmap

§ Metrics Model (Aligned with strategy, roles, linked logically balanced)

§ Dashboards (Analysis Pattern, S e c u r i t y M o d e l ) BI Platform(Multi-dimensional Analys is , s l ice/dice , dr i l l down/roll-up etc)

§ Data Integration projects to ensure data availability (EDW, MDM, EAI, SOA etc)

MEASURE

§ Next Generation Dashboard (Benchmark Metrics, Threshold limits, Exceptions, Alerts, Hints)

§ C h a n g e M a n a g e m e n t Program (Shift to culture of Management by Fac t & Exception, Training, New Governance Models)

§ Collaborative EPM ( Involve partners in EPM framework)

§ K n o w l e d g e b a s e d intelligence(Hints from a knowledge base/repository)

§ Statistical Analytics/Data M i n i n g ( P r e d i c t i o n , Segmentation, Discovery, What-If)

§ Dashboard Triggers ( Ability to a u t o m a t i c a l l y t r i g g e r optimization processes from key metrics limits)

MANAGE OPTIMIZE

Retail EPM and Analytics2

17

Page 18: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Retail IT Strategy Solutions

IT Strategy Related SolutionsAddressing CIO Needs

Strategic Technology Advisory Services group (STAS) will work with CIOs and business leadership to

create a more effective IT organization.

Our services will allow IT to drive technology and process efficiencies throughout the organization and

better support and deliver transformational business change

Strategic Technology Advisory Services

TRANSFORM OPTIMISE GOVERN

§ Business IT Alignment

§ Enterprise Architecture

Refresh/ Definition

§ Strategic Information

Management

§ Technology Evaluation &

Selection

§ Demand Management

§ Spend Analysis

§ Application Portfolio

Optimisation

§ Legacy Modernisation

§ Organisation Design

§ Program Management

§ Service Delivery

Management

§ IT Sourcing Advisory

3

Retail IT Strategy Solutions

A Master Data Management (MDM) solution enables

the acquisition, synchronization & distribution of core

reference entities across an enterprise

Retail MDM

Streamline Business Process

Data Governance

& Ownership

Data Standards Alignment

Internal Data Synch

External Data Sync

1

2

34

5

6

Enable Reporting

& BI

18

Page 19: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Business IT Alignment

“IT Strategy”

Formulate the Enterprise IT strategic plan

addressing business needs, financial

constraints and organization skills

“Enterprise Architecture”

Define the business and technology

blueprint that drives business value

delivery

IT Enterprise Vision

Performance and Value Delivery

Service Deliveryand Support

Design and Delivery

Planning & OrganisationBusiness Organisation

Service Capabilities

Information Model

Application Portfolio

Technology Infrastructure

Business Strategy

IT Goals & Objective

Measured Business Benefits

Pragmatic Planning

To Be State Blueprint

Strategic Vision

Application Portfolio Optimization

Continually improve“Value Delivery”

Direct funds towards“To Be State”

Focus on “Quick Wins”

Unlock value through“Optimization”

Demand vs. Supply Plan

Retain, Retire, Reengineer, Replace strategy

Investment Governance

Technology upgrades

Strategic Alignment

BAU Criticality

OperationalExcellence

Business

Strategic

BAU

Technology

“Application Portfolio Optimisation”

Focus on TCO and rationalize Application portfolio and support services

“Legacy Modernisation”

Balance technology upgrades with long term view on TCO, business criticality and technology lifecycle

Demand Portfolio Decision Criterion Solution Levers Benefits Delivery

19

Page 20: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Product Life Cycle Management Solutions for AFS Retail4

PLM ++ SolutionsValue Added Solutions around a core PLM Implementation

Product line includes more

favourableoptions for customer

Customer buys what she likes

New designs = Mix and Match of best sellers+

fresh design

Designer & Merchandiser

collate attributes of top/bottom

styles

Regionwise customer

preferences are mapped

Sale transaction data generates trends which

is mapped with PLM attribute data+images

Understanding of Best selling/slow moving

attributes through ranking

Top 10 Fabric

Rank

1

2

3

4

5

Attribute Name

100% Cotton

100% Acrylic

55% Linen

80% Cashmere

94% Polyester

Accurate visibility of total material consumption

during early stages of PD Cycle

Help designers make more informed

decisions during the early design stage

Better power to negotiate fabric prices

Minimise Development lead time and costs.

Help minimise the hidden costs involved with

off shore textile sourcing

Reduces Risk arising due to Over/ Under

Commitment to the Fabric Mill.

Material Aggregation

Easy accessibility of vendor data on single

platform

Enhanced pricing/promotion/planning

effectiveness

Increase Automation & Reduce manual /

duplication of effort

Minimise Development lead time and costs.

Visibility across divisions/ categories Optimal

utilization of product vendor’s capacity & capability

Increase data accuracy - “One version of truth”

Vendor Scorecard

Built around the PTC FlexPLM platform,these solutions drive

additional business value for business.

Style Performance Analytics

20

Page 21: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

While working with a bunch of leading technology partners to help deliver the

required capabilities … with a specific focus on Retail Industry

ERP, SCM and Analytics

PLM, Engineering and MES

Application Development Maintenance

Technology Infrastructure

CustomerExperience

Gold Portals and Collaboration Software DevelopmentGold MobilityGold Web DevelopmentGold

ISV & TECHNOLOGY PARTNERSHIPS

21

Page 22: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

A Few Case Examples

Business IT Alignment Strategy to support business growth needs

CLIENT

§ The client is one of the leading apparel retailer in India

BUSINESS NEED

§ Simplify business processes and reduce complexity by standardization and automation to

manage growth

§ Improve scalability of technology backbone to better meet increased business volume from wider geography and larger product lines

§ Increase flexibility of current business processes by providing faster transition to newer processes

§ Incorporate global best practices with relevant industry and business model context to lay the platform for next phase of business growth

OUR SOLUTION

§ Assessed current Movex implementation and its adequacy to support future business scale and

scope needs.

§ Helped to define the enterprise Business-IT roadmap for the client through detailed process analysis and technology selection processes.

BUSINESS BENEFITS

§ Assessed current application landscape and found the need to migrate to a new sophisticated

application landscape.

§ Identified the need for change at an enterprise application portfolio level.

§ Conducted process analysis and developed TO BE process templates for the business.

§ RFP for enterprise application vendors designed and facilitated the client in the RFP process.

22

Page 23: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Enterprise Architecture Impact Assessment for a Leading US Retailer

CLIENT

§ One of the leading specialty retailer of upscale home products in United States

BUSINESS NEED

§ Analyze As-Is Enterprise Architecture (Business, Technology, Data, Infrastructure)

§ Analyze Change Impact in terms of People, Process, Technology, Data

§ Identify key gaps against Best Practice Retail Enterprise Architecture , challenges and pain points

§ TO BE“ Integrated” Post PLM Enterprise Architecture to support faster Concept to Market Lead Time, Order to Store Lead Time

OUR SOLUTION

§ Understand PLM Solution Architecture

§ Define post PLM implementation Enterprise Architecture changes

§ Identify key gaps against Best Practice Retail Enterprise Architecture , challenges and pain points aligned with Org Objectives of Scalability, Flexibility, Cost.

§ Design To-Be “ Integrated” Post PLM Enterprise Architecture ( to support faster Concept to Market Lead Time, Order to Store Lead Time)

§ Define key integration needs around PLM and Item Lifecycle management processes

BUSINESS BENEFITS

§ Impact assessment on PLM architectural changes completed.

§ TO BE definition of the Integrated post PLM enterprise architecture in progress.

23

Page 24: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Designing & Developing a Supply Chain Strategy Map for a leading South African Retailer

CLIENT

§ The client is one of the leading retailers in South Africa

BUSINESS NEED

§ The client was looking to define a comprehensive Supply Chain Performance Management

Model, which would help them:

§ Align Supply chain strategy map with corporate balanced score card objectives

§ Get better visibility of the supply chain performance through definition of a Supply Chain KPI Model

§ Identify supply chain performance issues and challenges

OUR SOLUTION

§ Developed a Supply Chain Strategy Map aligned to Corporate strategy map.

§ Provided list of Supply chain improvements based on analysis of operations and key improvement areas.

§ Created a Supply Chain metrics model based on current and future KPI needs.

§ BUSINESS BENEFITS

§ Aligned SCM Strategy Map to Corporate Strategy Map

24

Page 25: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

Development of E-Retailing Portal for one of India's leading retail chains

CLIENT

§ The client is one of India's foremost retail chains selling a wide variety of merchandise.

BUSINESS NEED

§ The client had earlier developed and implemented its e-retailing portal, but started facing serious

problems with the same at the start

§ The existing solution had to be re-architected

OUR SOLUTION

§ The web portal was redesigned, re-architected and upgraded on Microsoft technologies. The

new design helped users to transact based on specific categories and stores

§ Online bookings and fulfilment of the orders were supported by the new system. The new system also supported active content management where new categories and stores can be included, on demand

BUSINESS BENEFITS

§ Reduction of time (from 5 to 1 day) required to setting up new stores and features.

§ More than 1500 simultaneous transactions

§ More number of stores could be added (16 in comparison to only 4 stores in a similar period)

§ Improved centralized store administration

25

Page 26: Retail consulting brochure web - ITC Infotech...04 Retail is core to us At ITC Infotech, we partner global retailers serving their business IT needs Business Consulting Services Customer

BUSINESS BENEFITS

Single PLM solution now in place to support client US Operations.

§ Standardized process-system solution designed and implemented.

§ PLM Solution supports areas such as :

Ø Line Planning

Ø Concept Development

Ø Season/ Color Palette/ SKU/ IPR Management

Ø Bill of Material Management

Ø Specification Management

Ø Sourcing Management

OUR SOLUTION

§ Implemented FlexPLM from PTC

§ Consulting for process standardization

§ User support for client customers

Designing and implementing an enterprise PLM solution for a Marquee Sourcing & Distribution Company

CLIENT

§ One of the leading Sourcing & Distribution company

BUSINESS NEED

§ Need for a standard PLM solution to support client for all its apparel, accessories and home

divisions.

§ Drive process standardization and improvements to help set up a scalable process and system solution that would support new business acquisitions.

§ Provide support and enablement for client designers working closely with client customers.

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Warehouse & Store Automation for one of India's leading retail chains

CLIENT

§ The client is one of India's leading apparel retailer

BUSINESS NEED

§ Increase in productivity & speed

§ Reducing errors & material handling

§ Enhancing customer service & in-store experience

§ Improving supply chain efficiencies and thereby shorter time to market providing extra selling window in the stores

§ Improving operation speed & inventory velocity enabling lesser stock-out situations

OUR SOLUTION

§ RFID Technology consulting incl. Equipment, Tag selection and enablement at item level

§ Design and Development of Tunnel-Conveyer system with integrated RFID system to monitor both inward and outward movement at warehouse

§ Seamless integration of inwarding & outwarding information exchange with ERP

§ POS Automation with RFID enabled item recognition & integration with ERP

BUSINESS BENEFITS

§ Reduction in inwarding and outwarding time by upto 85%

§ 8-9 times increase in Labor Productivity

§ 50% reduction in Billing Time at POS

§ Reduced Time To Market (10 days extra selling window)

§ Efficient use of Existing Warehouse Space

§ Reduced Manual Errors (0.1% error rate): Seamless ERP integration, thus eliminating all manual processes. Reduced material handling time

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BUSINESS BENEFITS

§ Superior customer experience by integrating POS with the loyalty engine

§ Improved effectiveness of the loyalty program by providing customers a complete real-time view of point accrued & the ability to instantly ‘earn & burn’

§ Increase in operational efficiency and process enhancements lead to 70% reduction in support costs

§ The Loyalty program current supports 2 million members across 7 countries and over 900 outlets

POS & Loyalty Backend Integration Enhancing Customer Experience

CLIENT

§ The client is one of the leading retailers in the Middle East region

§ BUSINESS NEED

§ The retail customer has experienced a strong CAGR of over 20% as of 2012,they were keen to enhance share of wallet by customer and also cross leverage their increasingly diverse set of brands.

§ While they had rolled out a fledgling loyalty platform, they were looking for a strong partner with both the business and technology experience to bring stability to the Loyalty implementation and help them scale their loyalty platform

OUR SOLUTION

§ Conducted technical and process audits on as-is state and provided recommendations for application and business process improvements

§ Introduced major enhancements, Level 2 & 3 support from offshore: Bug Fixes, Operational Support, Technical Consultancy, Release Management, Quarterly Releases

§ Developed web services and fixed issues to facilitate Member Portal Website re-launch

§ Extended services to major developments: Instant loyalty redemption enabled by integrating Siebel Loyalty in real-time with the legacy POS system

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BUSINESS BENEFITS

§ Freeing up SMEs time, they could focus more on strategic initiatives

§ Providing 24X7 support with lean-onsite & predominant offshore teams

§ Lowering the TCO of the applications

§ Providing proactive and preventive maintenance

§ Provided a monthly savings of upto 15 MIPS of Mainframe CPU time by fine tuning CPU intensive programs.

OUR SOLUTION

§ Scope consists of

Ø 250+ Client Server systems,

Ø 800 M/F batch programs & 150 CICS screens,

Ø Newly developed BI systems

§ Completed transition in less than 2 months

§ Fine tuned resource intensive applications

§ Provided permanent fixes using RCA.

Transportation Support & Maintenance for leading US Retailer

CLIENT

§ The client is one of the World’s largest retail chain

BUSINESS NEED

§ Transportation AMS project is to provide support and maintenance service to Fleet and Traffic

systems.

Ø Fleet - Manages all drivers & outbound flow of products to stores

Ø Traffic- Manages inbound flow of products to DC’s & manages 3rd party carriers

§ Customer was looking for a reliable support partner who can stabilize their systems so that they can focus on implementing next generation applications

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SOA Based Membership Tracking Portal for one of the leading US Retailers

CLIENT

§ The client is one of the World’s largest retail chain

BUSINESS NEED

§ Currently customer's club uses PC based Membership tracking application ‘MTracks’, which has

been developed using C/C++ and other older technologies to manage memberships. Some of

the limitations are:

Ø Difficulty in incorporating new requirements

Ø Need new installation of the application for each user on desktop

Ø Upgrade & rollout of new changes are time consuming and involves lot of cost

Ø Inconsistent user interface, Scalability and Reliability were of major concern

§ OUR SOLUTION

§ ITC Infotech developed and implemented the end to end membership management system

using cutting edge SOA based web technologies:

§ The following Tools & Technologies were used

Ø JSF, Spring, JAX RPC, ITEXT & I CHART, WAS7.5, RSA 7.0, SONAR, HPQC, QTP, and JTWAIN 9.0

BUSINESS BENEFITS

§ Quick turn around time to market new features.

§ Easy to scale the application for growing number of users.

§ Provide intuitive user interface to the end users.

§ Leverage cutting edge technologies like SOA (service oriented architecture) to reuse the services

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ITC Infotech is a specialized global full service technology solutions provider, led by Business and Technology

Consulting. ITC Infotech’s Digitaligence@Work infuses technology with domain, data, design, and differentiated

delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their

business

The company is powered by a growing portfolio of specialized solutions addressing critical business challenges,

including: Industry 4.0 solutions (PLM, IoT and Embedded), Customer Value Management, Loyalty, Trade Marketing &

Distribution, Supply Chain Optimization, Data Engineering and Analytics, Digital Banking solutions and Digital

Agriculture solutions. The company provides solutions to enterprises in Supply Chain based industries (CPG, Retail,

Manufacturing, Hi-Tech) and Services (Banking, Financial Services and Insurance, Airline, Hospitality) through a

combination of traditional and newer business models, as a long-term sustainable partner.

ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies.

www.itcinfotech.com | [email protected]

©2017 ITC Infotech. All rights reserved.

ITC INFOTECH