SoLMAN Setup Guide

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     All steps of the wizard have an consistently design which makes it easier

    for you to navigate. On the top of the wizard you find a roadmap telling

    you where you are in the basic configuration.

    Every wizard page contains a help section, which is marked in orange on

    the slide. The help section provides detailed information to each step,such as what needs to be done and what will happen in the background.

    The activities section, which is marked blue on the slide, lists all single

    activities during each step along with the documentation for the activity.

    The documentation from the activity describes what exactly has to be

    done, e.g. in manual steps and also provides error handling procedures.

    If you have to provide input values for a step you will enter them in the

    activities section as well.

    The Log section shows detailed logs for every activity that wasperformed.

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    The automatic basic configuration consists of three scenarios.

    The first scenario is the System Preparation. In the System Preparation,

    you make further settings which are prerequisite for the configuration of

    SAP Solution Manager. The System Preparation has to be performed

    fully for new installed systems. If the Solution Manager was upgradedyou have to perform to update dialog and system users, and assign the

    appropriate default roles and to implement the appropriate Central

    Correction Note (CCN)

    The Basic Configuration configures the basic scenarios of SAP

    Solution Manager. These basic scenarios are necessary for every

    customer and hence need to be setup in basic configuration. The

    scenarios are the Service Delivery, the Issue Management, Early Watch

     Alerts, Root Cause Analysis and the Maintenance Optimizer. It needs tobe performed after a new installation and after support packages to

    perform delta configuration.

    The Managed Systems Configuration deals with the connection and

    configuration of the managed systems. You have to perform this scenario

    for each managed system separately.

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    The basic configuration and the managed systems configuration assures

    that important basic functionalities are set up in SAP Solution Manager.

    Furthermore it provides the basis for all further configuration.

    The diagram on the slide shows the dependencies between the single

    scenarios.The scenarios in SOLMAN_SETUP provide a guided standard

    customizing for most functionality in SAP Solution Manager. You can

    perform further expert customizing using the SAP Reference IMG

    accessible via transaction SPRO.

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    To start with the automatic basic configuration call transactionSOLMAN_SETUP from your productive client. If you start theSOLMAN_SETUP for the first time, you will be asked to activate Web DynproServices to display the wizard in your browser screen. Confirm the popup.

    Because the first load of the Web Dynpros may take some time you also couldget a connection timeout. If this happens please adjust the connection settingsfor the HTTP service in transaction SMICM.The first screen you see after opening SOLMAN_SETUP is the Overviewscreen.The overview shows the status of the SAP Solution Manager configuration. Ittells you which steps of the configuration have been performed when and bywhom and which steps of the configuration needs an update.You can see the status of every configuration scenario or configuration step inthe overview screen. The following statuses of configuration scenarios orconfiguration steps require you to take action:  Activity Not Yet Performed (Gray): Perform the configuration scenario or configuration

    step. Performed With Error/Activity Errors (Red): Repeat the configuration scenario or

    configuration step. Performed With Warning (Yellow): Repeat the configuration scenario or configuration step,

    if necessary. If the field “Updates Needed” is selected, repeat the configuration step. This may be

    necessary if, for example, a Support Package was installed after SAP Solution Managerwas configured.

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    IT Service Management has to be set up to be able to create support

    messages from Solution Manager setup. This might not be the case for

    fresh installations. Some basic configuration for ITSM is performed

    during the basic configuration of Solution Manager.

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    The S-user is a user for the customer to access the SAP Service Market Place. It is used by the

    SAP customer in the following scenarios: Exchange problem messages with SAP

    Synchronize system data with Support Portal and send data about satellite systems

    Service connection

    Retrieve information about which messages have been changed at SAP To send an up-to-date version of the component ST-SER for delivery of services by SAP Active

    Global Support

    Get some user documentation from SAP Market Place used by the Help Center within Diagnostics

    SAP Solution Manager performs some of this activities automatically, e.g. the synchronization of

    support messages and system data between Solution Manager and the support portal and the

    request of maintenance certificates. It is also possible to open a service connection via Solution

    Manager and to send service messages to SAP Support directly from Solution Manager Service

    Desk.

    For security reasons it is recommended to maintain two S-Users for Solution Manager. One for

    the backend connection. The S-user is needed to access SAP-internal systems via RFC

    destinations such as SAP-OSS and SAP-OSS-LIST-O01. The S-user entered in these RFC -connections requires a password and has to be assigned to your customer number. For security

    reasons it should have no authorizations since it could be misused for direct logon.

    The other S-User is needed to perform tasks like synchronize service messages and system data

    and to request licenses. This S-user is used by the Solution Manager batch user and the Solution

    Manager administrator user (these will be created later on) and assigned to this users in

    transaction AISUSER. This user needs more extensive authorizations.

     Also S-users belonging to named users in Solution Manager are assigned to this users in

    transaction AISUSER. Which authorizations are needed for this S-users depends on the tasks

    the person performs. For information please refer to the SAP Solution Manager security guide:

    http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000735220&_OBJECT=01100

    0358700000482312011E 

    http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000735220&_OBJECT=011000358700000482312011Ehttp://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000735220&_OBJECT=011000358700000482312011Ehttp://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000735220&_OBJECT=011000358700000482312011Ehttp://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000735220&_OBJECT=011000358700000482312011E

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    To make sure the managed systems can be managed properly please

    check if the support package levels of the Solution Manager and the

    satellite systems are up-to-date according to SAP note 1274287.

    To manage a satellite system with Solution Manager you need to apply

    two add-ons to the ABAP stack of the satellite system. One is the add-on Solution Tools Plug-in ST-PI. The Solution Tools Plug-In

    provides Basis and Trace Tools required for service delivery and system

    monitoring. It contains the latest version of: the Function modules for data

    collection, the Transaction SDCCN, Application Specific Upgrade ASU-Toolbox and

    the Custom Development Management Cockpit (CDMC).

    The other add-on is the Service Tools for Applications Plug-In (ST-A/PI). It contains

    the latest versions of: transaction ST14 (the application monitor), Application

    Monitoring Infrastructure for Business Process Monitoring, the Report RTCCTOOL

    (the Servicetools Update), Transaction ST12 (the ABAP trace forEarlyWatch/GoingLive), Transaction ST13 (the Launchpad for further analysis

    tools), new SDCC data collectors for BW APO CRM and databases and collectors

    for E2E change management.

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     As of SAP Solution Manager 7.1 all data on the managed landscape like systems,hosts, databases etc. is stored in the Landscape Management Database (LMDB).The LMDB works on the similar data model (the CIM model) like the SystemLandscape Directory (SLD) but is implemented in the Solution Manager ABAP stack. All managed systems must be registered/known in the SLD. The landscape data is

    then synchronized from the SLD to the LMDB by a batch job. A direct registration ofsystems in the LMDB is not possible.To perform the synchronization successfully and to make sure that all data is up-to-date and complete the SLD which is synchronized with the LMDB needs to have acertain CIM model version and a certain CR content support package.SAP recommends to run one central SLD that contains all systems belonging to yourlandscape. This is also the SLD to be synchronized with the LMDB. It is notnecessary to run a local SLD on Solution Manager anymore, even though it’spossible. As some other products like PI, NWDI etc. need a running SLD to functioncorrectly you have to make sure, that these systems have their own SLDs. If you runmore than one SLD in your landscape you can use SLD bridging to keep thetechnical system data in the SLD synchronized.For more information on how to plan your SLD landscape see the SLD planning guideunder https://www.sdn.sap.com/irj/sdn/nw-sld -> Setting Up a System LandscapeDirectory -> “Planning Guide - System Landscape Directory” 

    * For details on the supported SLD versions see:https://help.sap.com/saphelp_sm71_sp05/helpdata/en/a5/971735dd184f5c8d943c6cf 423d13a/frameset.htm 

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    SAP Solution Manager needs a working RFC destination to the SAP

    support backbone. The RFC destination SAPOSS allows you the log on

    to the SAP online service system from the SAP Solution Manager.

     Additionally SAPOSS is the used as the copy master for other RFC

    destinations in Solution Manager.To check if the RFC destination is working properly call transaction

    SM59, expand the sub tree for the ABAP connections and double-click

    on the SAPOSS RFC destination. Use Utilities Test “Authorization

    Test” to test if the RFC destination is working. If the test is not successful

    you need to adjust the RFC destination.

    This is done in the transaction OSS1. Here you can check and maintain

    the connection settings of SAPOSS. The configuration changes will be

    adapted automatically. To maintain the values for the SAP routers atcustomer side please contact your local SAP administrator. Depending

    on your location you will have to use different entries for the entry SAP

    router at SAP. Enter the server name for your location or select

    “SAProuter at SAP” from the menu, and choose the appropriate location.

    You can find detailed information on SAPOSS and error handling

    procedures in SAP note 17285 in the SAP service market place.

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    * With Solution Manager 7.1 SP 05 a new agent on-the-fly feature was

    introduced.

    Functionality

    For standard diagnostics agent installed on a physical or virtual host,

    you can activate the “agents on-the-fly” functionality. These agents canthen start and stop agent instances dynamically for logical hosts running

    on the physical or virtual host.

    If a logical host moves from physical host A to physical host B, the

    diagnostics agent installed on the physical host A stops the agent

    instance (agent on-the-fly) for the logical host on host A and then the

    diagnostics agent installed on host B starts up an agent on-the-fly for this

    logical host on host B.

    With this approach, one diagnostics agent can manage several logicalhosts running on the same physical or virtual host. This decreases the

    installation effort and the resources required for diagnostics agents

    remarkably.

    More information on diagnostics agent installations will follow in sections

    “System Preparation” and in the “Appendix” of this document. 

    Please also refer to SAP note 1365123.

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    While Wily Introscope Enterprise Manager was a pure expert monitoring

    tool for Root Cause Analysis with SAP Solution Manager 7.0, now its role

    became more important.

     As of SAP Solution Manager 7.1 Wily Introscope Enterprise Manager

    additionally pushes metrics to SAP Solution Manager which are thenused for monitoring and alerting in the new Monitoring and Alerting

    Infrastructure (MAI).

    Hence it is mandatory to install and run Wily Introscope EM to use the

    Technical Monitoring functionality in SAP Solution Manager 7.1.

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    Optional Step

    SAP delivers a standard Solution Manager configuration in clients 000

    and 001. You can use client 001 as productive client, but if necessary you

    can also create a new productive client.

    To create a new client please perform a client copy with profile SAP_ALLfrom 001 and use 001 as the source client for users. Information on how

    to create a new client can be found in the SAP reference IMG in the

    cross-scenario settings under client copy.

     After the creation of the new productive client you have to make sure that

    the Java UME uses the user store of the new client. Otherwise newly

    created users in the ABAP system will not be able to log on to the java

    stack even if they have the appropriate authorization. This is because

    they are not known to the java stack which uses the wrong user store.Please ensure that you entered 001 as “Source Client User Masters” for

    your client copy. Without the standard Java users from 001, e.g. the user

    SAPJSF, the Java engine will not start after converting UME.

    To convert the UME log on the java stack using the URL

    http://:/useradmin . Change to

    “Configuration”, switch to the tab “ABAP System” and set the “Client”

    property to your new productive client.

    You have to restart the Java stack to make the changes take effect.

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    During the basic configuration and the managed system setup severaltechnical and administrative users are created by SOLMAN_SETUP. As of SAP Solution Manager 7.1 the usage of a Central User Administration(CUA) for user management is fully supported with SOLMAN_SETUP. To

    enable CUA to work with SOLMAN_SETUP you have to assign some specificauthorizations to your CUA_ADM user, which is usually used in the RFCdestination from the managed system to CUA.The SAP Solution Manager Security Guide (http://service.sap.com/instguides → S → SAP Solution Manager → Release 7.1 → 4 Operations) describespossible CUA scenarios and how they are set up.If you don’t want SOLMAN_SETUP to create users in your landscape or youuse another external user management system you can also create ormaintain the required users manually and provide them to SOLMAN_SETUPduring the setup step.The user creation steps of SOLMAN_SETUP provide documentation whichusers are needed and which role have to be assigned. You can also refer tothe SAP Solution Manager Security Guide for more details.More information on SAP Solution Manager can also be found in the SAPSolution Manager - Security and Authorizations Wiki(http://wiki.sdn.sap.com/wiki/display/SMAUTH/Home)

    http://service.sap.com/instguideshttp://wiki.sdn.sap.com/wiki/display/SMAUTH/Homehttp://wiki.sdn.sap.com/wiki/display/SMAUTH/Homehttp://wiki.sdn.sap.com/wiki/display/SMAUTH/Homehttp://service.sap.com/instguides

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    In the first step you have to create or update dialog and system users,

    and assign the appropriate default roles. During this process, the system

    automatically creates users, generates the needed roles using

    authorization templates and assigns the roles to the created users. The first user you have to create is an Solution Manager administration user. The

    default name for the user is SOLMAN_ADMIN. If an administrative user already

    exists you can use that user and update the authorizations of the existing user

    automatically or manually.

    The second user is the user SMD_AGT. This user is used by the Solution Manager

    Diagnostics agents to connect to SAP Solution Manager. This user is very

    important. Please remember its password, because you will need it during the

    agent installation, to assign the agent to SAP Solution Manager.

    The third user is the user SOLMAN_BTC. This user is used to run all Solution

    Manager and system standard jobs. You will never need the password of this user,hence for security reasons it is generated. If you urgently need it, e.g. for company

    policy reasons you can change it to a password of your choice using the “Update

    Password” option later on. 

    The SM_EXTERN_WS user is used for external web services communication

    between Diagnostics Agents and SAP Solution Manager.

    The SM_INTERN_WS user is used for internal web services communication

    between the ABAP and Java stack of SAP Solution Manager.

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     All user names can be adjusted to meet your companies naming

    conventions.

    To make sure that the credentials of a system user are correct, choose

    the “Test Login” pushbutton in the last row of the user table.

    SOLMAN_ADMIN is created with an initial password that has to be

    changed at the first log on. Please change the password for

    SOLMAN_ADMIN immediately and use the “Provide Existing User”

    functionality to register SOLMAN_ADMIN with the productive password

    here.

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    In the next step an installation check is performed for configuration-

    relevant parts of the installation. The installation check runs the following

    checks Check Transport Management System (TMS) configuration. If the check TMS

    configuration is not successful, the Transport Management System is not yetconfigured and you should configure a transport domain controller for the Solution

    Manager system. To do this call transaction STMS in client 000. In addition the

    production system and the development system must be in the same transport

    domain. If they are in two different transport domains there must be a domain link

    between them, so that the export history from the development system can be

    seen from the production system.

    For more information on how to configure the transport management system,

    please refer to SAP Help

    http://help.sap.com/saphelp_nw70ehp2/helpdata/en/44/b4a09a7acc11d1899e0000e829fbbd/frameset.htm 

    Check profile parameters. In this check it is checked if certain profile parameters

    meet the requirements. See SAP note 1582842  for details.

    Check license key. This check verifies if a valid license is installed in the Solution

    Manager. If this check fails request a license key for Solution Manager in SAP

    Service Market Place and apply it using the transaction SLICENSE.

    Check Software Prerequisites. This activity checks if the Solution Manager System

    satisfies all the prerequisites for End-to-End Diagnostics. Depending on the

    version of SAP Solution Manager and the version of the managed system, a

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    minimum version for different software components and the corresponding

    correction notes are required. Go to SAP Note 1483508 and select the attached

    note relevant for your SP level of SAP Solution Manager.

    Check service connection to SAP. Here is checked if the RFC SAPOSS works and

    the distribution group is set to EWA

     Additionally one manual activity can be performed: Create Profile Generator Default Values: In this manual activity, you fill the

    customer tables of the Profile Generator the first time the Profile Generator is

    used, and update the customer tables after an upgrade. For more information

    check the activity documentation.

    Check Secure Web Browser Comm. (HTTPS): Make sure the HTTPS service is

    set up is Solution Manager and make sure that https connections are used as

    preferred connection method

    Enable Mail Encryption for Notifications: In this activity you can set up that

    notification emails are send encrypted

    If a check status turns red, check the IMG Documentation for information

    on how to solve the problem.

    Repeat the check to make sure the problem is fixed. You can exclude

    checks by setting the execution status to Postpone or Manual to run only

    the checks that turned red during the last run.

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    In the third step, you have to download and implement the central

    correction note (CCN). The CCN contains all important corrections notes

    currently created for Solution Manager.

    The CCN has to be implemented manually using the transaction SNOTE.

    Read the CCN carefully before implementing it, to make sure that you donot miss any manual steps. The notes with manual steps are listed in

    section two of the CCN. It can also be manual preparation steps, so don’t

    miss to check these notes first. If these notes contain an x in the column

    “auto” the manual steps can be performed automatically in the third sub

    step of this step.

    You can automatically check for a new version of the CCN. As the CCN

    contains the most important corrections for SAP Solution Manager and

    should not get outdated too much at least a weekly check isrecommended.

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    The reason why you need a Web Dispatcher if you run more than one

    instance are the several Web Service calls that are made between: Solution Manager ABAP Solution Manager Java stack

    Diagnostics Agent Solution Manager ABAP stack

    These calls must be load balanced (especially b))Before Solution Manager 7.1 SP 03 the Message Server was used for

    this load balancing, but since SP03 the HTTP redirect, which was used

    by the Message Server is forbidden/prohibited.

    Therefore the Message Server cannot be used anymore.

    Instead you have to install/use a Web Dispatcher, which is doing HTTP

    forwards (to the various Solution Manager instances).

    With Solution Manager 7.1 SP 06 you also can find additional information

    and useful hints on what to consider when configuring HTTPS in the stephelp area.

    * For more information on how to configure a web dispatcher please refer

    to: 

    http://help.sap.com/saphelp_nw70ehp2/helpdata/en/48/6a82a684f4350c

    e10000000a42189d/frameset.htm 

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    The activation of authentication types is a security relevant step and

    hence to be performed explicitly and manually by the customer.

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    * This tab will only contain agents that connected at least once to SAP

    Solution Manager after the update to SP 05 (and therefore received the

    updated agent applications)

    The authentication change will not affect agents that didn’t connect to

    Solution Manager (“offline agents”) anymore, e.g. due to invalidcredentials. These agents need to be restarted and if necessary the

    agent credentials have to be corrected using the smdsetup script on OS

    level.

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    In this step you connect one or more SLD to SAP Solution Manager and

    you set up the data supplier target for Solution Manager itself, to register

    it in an existing SLD.

    If you want to use the local SLD of SAP Solution Manager you can set it

    up here.You should connect all SLDs that contain diagnostics agents for this

    Solution Manager.

    Please see the step help of this step for further details.

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     A system landscape description is required by different SAP Solution Managerapplications, like Monitoring and Alerting, diagnostics, and for calculations of updatesand upgrades with the Maintenance Optimizer.SAP Solution Manager collects and stores detailed information like about the entiresystem landscape, for example:

    technical system information logical information, for example about product systems and information about the usage

    and the relation between technical systems and the software installed on these systemsThis information is mostly based on the software descriptions as provided by the SAPsoftware catalog (CR content) and on the information that is automatically sent bytechnical systems via the System Landscape Directory (SLD).The Landscape Management Database (LMDB) of SAP Solution Manager is thecentral landscape information repository. The LMDB uses the same standard (theCommon Information Model, CIM) as the SLD to represent system information.In this step, you can add and change synchronization connections to SLD. Asynchronization connection is defined between the LMDB CIM target namespace

    (active) and the SLD CIM source namespace (default: sld/active).You can synchronize more than one SLD with the LMDB but please consider thefollowing points: Make sure the different SLD do not contain duplicate or redundant data, since this leads to

    inconsistencies and overwrites The different sync operations are performed sequentially, this can lead to high workload

    and long running jobs in Solution Manager

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    Please refer to the SAP Help for more details on setting up the

    connection between LMDB and SLD:

    https://help.sap.com/saphelp_sm71_sp05/helpdata/en/a5/971735dd184f 

    5c8d943c6cf423d13a/frameset.htm 

    Connecting to Several SLDs The unique-path-principle for data must be fulfilled when the LMDB is

    synchronized with more than one SLD system. System landscape

    descriptions are always imported from all connected SLDs. Therefore,

    they must not overlap. This can only be ensured if SLD systems

    connected to the LMDB run in separated landscapes.

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    You can activate and deactivate a connection. The very first activation

    starts an initial, full, automatic synchronization to import all SLD

    system information to the LMDB, which takes several hours (usually 4 – 

    12 hours). If you experience performance issues please refer to SAP

    note 1555955. After this, incremental synchronization imports new changes every 10

    minutes.

     A rank defines how to proceed in case of conflicting changes. If the

    same data record is found in both repositories but with different versions,

    the system with the higher rank wins. The LMDB rank must be higher

    than the SLD rank to protect manual changes in the LMDB from being

    overwritten by the SLD. For the LMDB sync the higher rank means, if a

    data record differs between SLD and LMDB the data record is notoverwritten by SLD.

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    You can also configure an additional SLD change notification to

    propagate SLD content changes. In this case the SLD actively notifies

    the LMDB of changes. To do this you SLD must meet a certain minimum

    release, please refer to SAP note 1546079 for details.

    If more than one SLD is synchronized with the LMDB one of the SLDsystems must be selected as the CR Source. This SLD must have the

    latest SAP Software Catalog, including SAP CR Content updates and

    own product definitions. The same SLD will provide the CIM model to be

    used by the LMDB.

    We recommend that you enter this SLD first, because the first

    synchronization connection is automatically selected as CR source.

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    Migrate Technical Systems from SMSY (only to be used in exceptionalcases)With this function, you can migrate complete descriptions of selected technicalsystems. This synchronization is called “System-Oriented Migration”. This

    can be required for systems that were manually created in transaction SMSYin earlier in SAP Solution Manager releases.Avoid system-oriented migration: Only migrate systems for which youcannot configure data suppliers, for example because of a firewall. Automatically supplied data is usually more reliable than manually createddata. Furthermore, data suppliers ensure that changes in a technical systemare reflected in SLD and LMDB automatically.

    With the next work step, Migrate Data into LMDB, you can migrate systemlandscape information that had to be manually defined in SMSY in earlierreleases and that cannot be provided by an SLD, such as product systeminformation and custom attributes. (“Aspect-Oriented Migration”)

    ** This step is only valid for upgraded system, since a new installed systemshould not contain manual data in SMSY. As on Solution Manager 7.1 youcannot delete/edit system in SMSY, hence they need to be migrated to beused further or created in LMDB manually.For more information on migrating data from SMSY to LMDB please refer to:https://help.sap.com/saphelp_sm71_sp05/helpdata/en/e7/101fc81c0642df8c75b0e15111b2a4/frameset.htm 

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    The Landscape Management Database (LMDB) is the central storage

    for system landscape information in the SAP Solution Manager. Most of

    the LMDB content is provided by a System Landscape Directory (SLD).

    Until SAP Solution Manager 7.0, the SAP Solution Manager System

    Landscape (SMSY) was the central storage of landscape information.In this step, you can migrate system landscape information that was

    defined in SMSY in earlier releases and that cannot be provided by an

    SLD. This migration is called “Aspect-Oriented Migration” is necessary

    after an update or upgrade from SAP Solution Manager below 7.1 SP 04

    to avoid manual recreation.

    Especially product system migration is strongly recommended.

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    In this step several automatic activities are performed: Create logical System: This activity creates a logical system entry for the current

    SAP Solution Manager client.

    Update RFC: This activity ensures that at least one RFC destination (type READ)

    is maintained in table SCDTSYSRFC (contains information on READ, TMW andTRUSTED/LOGIN RFCs to managed systems).

    Turn Off maintenance mode: Before an Update or Upgrade of SAP Solution

    Manager, the maintenance mode of SAP Solution Manager must be switched on.

     After the process is finished the maintenance mode must be switched back to off

    so that the Diagnostics agents can be used again.

    Check SAP Support Portal Synchronization: This activity checks if the

    synchronization of system information with the SAP Support Portal is active.

    Sync SMSY and Support Portal from LMDB: This activity is scheduling a job that

    reads the LMDB and writes the changes into the Solution Manager System

    Landscape (transaction SMSY). This job will be scheduled daily.  Activate SDCCN: This activity activates the Service Data Control Center (SDCCN)

    in the managing system.

    Remark: As SAP Solution Manager is not flagged as diagnostics relevant

    automatically anymore with SP 05, please check the diagnostics relevant

    status for SAP Solution Manager in LMDB (transaction LMDB) and make

    sure it is set to “Diagnostics Relevant”. This flag is necessary to make

    sure that e.g. all extractors can be scheduled successfully during basic

    configuration.

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    SAP Solution Manager uses different agents for monitoring. In this step

    you install these agents and make sure that they communicate with each

    other.

    The following slides provide details regarding SAP Hostagents and

    Diagnostics agents.Some assumptions are made regarding the naming of different host

    types.

     A physical host and a virtual host are hosts that are the actual hardware

    or a virtual machine on which the OS is running (SAP system can be

    installed with physical host names).

     A logical host is an additional hostname, that runs on a box with a

    physical hostname. This hostname is usually assigned to an SAP

    component and can move from one physical/virtual host to another.

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    SAP Hostagent is installed per default under /usr/sap/hostctrl on Unix-

    based operating systems and under C:\Program Files\SAP\hostctrl on

    Windows operating system.

    Some programs of SAP Hostagent run under user root (Unix) or under

    the Local System Account (Windows). This is necessary to enable thecollection of e.g. operating system relevant data with SAPOScol.

    To enable the Diagnostics Agent to gather this information from SAP

    Hostagent, the OS user of the Diagnostics Agent has to be added as

    service user to the host_profile file of SAP Hostagent. The examples

    above show how such host_profile file should look like (under the

    assumption that the Diagnostics agent is installed with the SID DAA)

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    With SAP Solution Manager 7.1 SP 05 a new functionality was added to

    Diagnostics agent. Addressing the growing need of more flexible agents

    in the growing and more complex and virtualized environments of our

    customers, the agents on-the-fly concept was introduced.

    This allows immense saving regarding installation effort in landscapeswith several logical hostnames on one physical host and switchover

    environments. The agent on-the-fly concept is based on a normal

    diagnostics agent installed on a physical or virtual host. After activating

    the “agents on-the-fly” functionality this agent can start and stop agent

    on-the-fly instances dynamically for logical hosts running on the physical

    or virtual host.

    If a logical host moves from physical host A to physical host B, the

    diagnostics agent installed on the physical host A stops the agentinstance (agent on-the-fly) for the logical host on host A and then the

    diagnostics agent installed on host B starts up an agent on-the-fly for this

    logical host on host B.

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