Solman Elearning

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SAP Solu t ion Managerfor E-Lea rn ing

Management

Product ManagementSAP Solution ManagerSAP AG



Learn ing Object ives

As a result of this presentation, you willbe able to:

• Describe major challenges for E-Learning Management

• Explain how SAP Solution Manager supports E-Learning Management

• List benefits that you can gain by using SAP Solution Manager forE-Learning Management

© SAP 2007 / Page 2



Summary

E-Learning Management

E-Learning Management withSAP Solution Manager



End-Use r Trai ning

Changes and implementation of new functionality require training ofthe different parties involved (e.g. end users)

• Integration of new components / business scenarios

• Changes as part of continuous improvement

• Maintenance (support packages)

• In-house developments

• Upgrade

Ways of delivery

• Classroom training

• E-Learning

• Learning by doing

© SAP 2007 / Page 4



End-User Tra in ing - Chal lenges

Costs• Travel - + +

• Training facility - + +

• Loss of productivity o + -

Availability of trainers

• Small number of experts with

enough knowledge about new - + +or changed functionality

Efficiency

• Quality + o -• Repeatability of training - + n/a

sessions

• Roll-out to small subsidiaries - + +

Classroom E-Learning

Learning

by doing

© SAP 2007 / Page 5



e-Learning App roac h

Definition of Objects

• Simulate a (changed) transaction

• Additional kinds of training material may also be used

• Approximate duration for learning object is defined

• Training material is attached to corresponding business process

• End User Role for this business process is assigned

Definition of learning map

• Create blocks and units for the learning map

• Define introduction text for blocks and units

• Assign objects to learning map

• Distribute learning map

Use of learning map

• Access to learning map

• Feedback functionality

© SAP 2007 / Page 6



Summary





SAP Service: Knowledge Transfer Optimization

SAP Tutor or 3rd party Tool

Powered bySAP Solution Manager

e-Learning Management

Def in i t ion e-Learning Managem ent

•Changes to your SAP solution

require training of the different

parties involved (e.g. end users)

•e-Learning Management in SAP

Solution Manager helps to

organize learning materials as

well as to distribute the materials

efficiently

•It reduces training efforts with

tools and best practices

Set-Up efficient end usertraining strategy with e-Learning

Organize/ Categorize

e-Learning Materials

Prepare e-Learning Materials forspecific user groups

Distribute e-Learning Materials

to end users / roles

Create e-Learning Materials

© SAP 2007 / Page 8



5) Re-use content fordifferent aspects ofknowledge transfer:

• Blended training• Self study

• Online help

• Documentation

• Assessment

• Performance support

• Online support

SAP Tut or / SAP Solut ion Manager – Proc ess

6) Update existing content toreflect changes in businessprocesses or upgradedsoftware

– no need to start fromscratch

4) Deploy the learningcontent to your usersrole specifically withSAP Solution Manager.

1) Create customized learningcontent using SAP Tutor’sautomatic recording tool

2) Edit the learningcontent to addadditionalinformation,hyperlinks, definelogical paths, etc.

– all withoutprogramming

3) Collect,categorize and storethe content usingSAP SolutionManager.

© SAP 2007 / Page 9



Creat e E-Learning Mat er ia ls

SAP Tutorials

• SAP Tutor

• Simulating any type of SAPFrontend / Windows basedapplication software

Other e-learning materials

• SAP Best Practice documents

• Link to online help

• Presentations

• Text documents

• …How-To Guide

xyz

© SAP 2007 / Page 10



SAP Tut or

Create, Maintain and Present graphics-basedSimulation Tutorials

Quick and easy creation and maintenance

Immediate visibility of changes

Extensive support for users running simulation tutorials

© SAP 2007 / Page 11



SAP Tut or : K ey Feat ures

• Tutorials can be used to teach users to run any Windows32-basedapplication software such as SAPgui, Word, Excel, Internet Explorer,or company developed software.

• With the addition of digital images, employees can also use SAPTutor tutorials to learn how to safely work with office, factory, or

maintenance equipment.

• A built-in reporting facility optionally allows training supervisors andmanagers to monitor the progress and effectiveness of thesimulation tutorials.

• An assessment mode allows the user capability to be checked forthe application, process, or task that was taught in this or previoussimulation tutorials.

• Tutorials can demonstrate new application look, feel, andfunctionality without having the new application installed.

© SAP 2007 / Page 12



SAP Tutor – Benefi ts

Benefits• Creation of simulation tutorials for

any type of SAP Frontend / Windows-

based application software• Easy configuration of presentation

software caters for the variouslearning styles of your users

• Distribution of training to allemployees reducing or eliminatingcostly delays, travel, classroom

facilities, and mistakes• Execution of simulation tutorials

anywhere and anytime, providingnew and experienced users access toconsistent up-to-date information

SAP Tut or enables sc alable and cos t ef f ic ient end-usert r a in ing, in te grat ed in ro le-spec i f ic Upsk i l l ing Maps

© SAP 2007 / Page 13



SAP Tutor – Condi t ions for SAP Solut ion ManagerCustomers

For SAP Solution Manager customers, the SAP Tutor 2.0 is included inthe maintenance.

This is relevant for:

• 5 users of the SAP Tutor recorder & editor

• All registered SAP users of the customer for SAP Tutor player

Take note of the following restrictions:

• Tools licensed as mentioned above only permit the non-commercialrecording of SAP relevant content.

• Licensing is only possible with implementation of SAP Solution Manager(from version 2.1).

© SAP 2007 / Page 14



Organ ize / Cat egor ize E-Lear nin g Mat er ia ls

• Store learning materials into animplementation / change /upgrade project in SAP SolutionManager

• Assign them to tasks, jobs, or org.units and process steps

• Add attributes like duration,description, name or status ofmaterials, key words

Benefits:

• Tight project integration

• Re-usability of project materialsand structures

• Role-based task descriptions(using HR roles)



Prepare E-Learning Mat er ia l s for Spec i f ic UserRoles

• Assemble a Learning Mapstructure out of the learningmaterials

• Relate to attributes of learningmaterials (process step, role, …)

• Testing

• Distribute e-Learning Mapto End-Users

Benefits:

• Free association of materialsto units

• Role-filtering• Direct preview and integrated

distribution functionality



Learn ing Maps

Learning Map for End User Profile

Containing links to tutorials and additional material

Tutorials, etc. stored in SAP Solution Manager

Distributed via SAP Solution Manager

© SAP 2007 / Page 17



Ex ec ut e E-Learning

• Web-based access to LearningMaps for end users

• Interactive mode

• Feedback functionality

• Access analysis (optional)

Benefits:

• Workplace integrated end-usertraining

• No intranet necessary(can be integrated though)

• SAP Solution Manager acts asdocument- and Web serverin one



‘K now ledge Transfer Opt im izat ion ’ Serv ic e

Motivation: The implementation and continuous improvement (e.g. upgrade) of yourSAP solution often requires end user training. SAP is committed to helping you reducethese training costs, and thus reduce TCO while using workplace integratedsimulations.

Approach: SAP provides you best practices for choosing an appropriate and efficienttraining strategy, based on eLearning, and tailored to your individual needs.

Solution: These best practices are a self-service, powered by the SAP Tutor simulationtool, which is integrated into the free-of-charge SAP Solution Manager. The solution iscomplemented by remote and onsite services.

• End Users are trained job specifically by a simulation of their SAP workenvironment (e.g. transactions) in a tutorial. These interactive tutorials can be usedin demo, exercise and test mode. In addition, they can be printed as a step-by-stepguide. The simulations are powered by SAP Tutor Player which is free* for all your

SAP users.• Creation and distribution of the SAP tutorials: With the free*) SAP Tutor Recorder

your power users can easily create these simulations. SAP’s best practices explainin a cookbook form the distribution of SAP tutorials and how to support end userlearning.

*) included in the maintenance fee. For further conditions see /SolutionManager.

© SAP 2007 / Page 19



Know ledge Trans fer Opt im iza t ion - Scenar ios

Prerequisites for eLearning-based training You are willing to use eLearning training methods, or you are under pressure to keep costs down Your end users have own PCs, or appropriate training rooms are in place Your end users are willing and able to self study

Prerequisites for Scenario A

You have a training concept You already have eLearning

experience

You have some experiencewith simulation tools

You are confident applyingSAP’s best practices

Access to SAP Tutor tools Access to “how-to” learning

map and best practices Introductory online sessions

(WebEx) on how to work withSAP Tutor

Deliverables for Scenario A

You have a training concept You already have eLearning

experiencebut

You need advice on how toapply SAP’s best practices

or You are not yet confident

using simulation tools

Additional to Scenario A: One specific remote session

(WebEx) to discuss yourtraining concept and/or detailson SAP Tutor

Prerequisites for Scenario B

Deliverables for Scenario B

You are willing to train yourend users online

but You have no practical

experience with eLearning

You need more advice onbuilding up a trainingconcept that fits your needs

Additional to Scenario B:

1 day onsite workshop FOCUS: Best practices in detail SAP Tutor jump-start training

Remote follow-up support (upto 4 hours)

Prerequisites for Scenario C

Deliverables for Scenario C

Additional support can be obtained via SAP professional services,e.g. SAP Consulting for tool training or content creation support.

© SAP 2007 / Page 20



Summary





SAP Solut ion Manager – E-LearningManagement

• Educate end-users about new / changed processes viae-Learning

• Customers implementing new or changing existingsolutions

• Easy creation and distribution of web-based learning

materials• Re-use of existing project documents

• Increased efficiency of end-user training

• Improved quality of training via feedback functionality

• 5 SAP Tutor licenses included

Task

Target Group

Benef i ts

© SAP 2007 / Page 22



SAP Solut ion Ma nage r for E-Lear ningManagement

Summary• Creation of learning materials via SAP Tutor

• Assignment of learning material possible during business blueprint and RealizationPhase

• Learning material is organized according to business processes

• Existing user roles (e.g. from HR Org model) can be reused• Learning Maps are built using BSP’s (Business Server Pages)

• Learning material is published and available anonymously via web page

• Feedback to author via Web application

© SAP 2007 / Page 23



E-Learn ing Management – Benef i ts in Deta i l

Easy creation and distribution of web based learning materials

• Reduced effort of creating learning materials (SAP Tutor)

• Improved efficiency of structuring and deploying learning material

Re-use of existing project documents• Integration of end-user training management into existing projects

• Update existing documents to reflect changes

Increased efficiency of end-user training

• Workplace integrated end-user training with simulation

• Creation of role specific “Learning Maps”

• Reduced number of experienced trainers required

Improved quality of training via feedback functionality

• Quality checks based on assessment functionality (optional)• Feedback enables rapid improvement of learning materials

Low er TCO of c ustom er pro ject s © SAP 2007 / Page 24



Fur t her Info rm at ion

General Infor ma t i on SAP Solut ion Manager

http://service.sap.com/solutionmanager

General Infor ma t i on SAP Tutor

http://service.sap.com/saptutor

Ram p-Up Know ledge Transfer

http://service.sap.com/rkt

© SAP 2007 / Page 25









© SAP 2007 / Page 26

Thank you!



© SAP 2007 / Page 27

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