SNC Staff Survey Results v2 - South Northamptonshiremodgov.southnorthants.gov.uk/documents/s6934/Appendix 1.pdf · My training needs are reviewed regularly (167 responses) 14. Once

Staff Survey 2013

Initial Results

1

2

�This is the first joint staff survey to be carried out by South

Northamptonshire Council and Cherwell District Council.

�The survey was launched on 3rd June 2013 and remained

open until the 28th June 2013.

�The majority of staff were asked to complete an online

questionnaire, however paper questionnaires were made

available for those members of staff who do not have

access to a computer.

�A total of 175 responses were received from staff at South

Northamptonshire Council.

Background

3

Introduction

The following slides will present the initial results from the

staff survey:-

� The results are separated into sections, reflecting the

format of the questionnaire;

� These results are provided based on the responses from

staff employed by South Northamptonshire Council;

� The results are displayed as a percentage of those who

answered each question. As no questions were

mandatory, the number of responses to each question

does vary;

4

Response Rate - Summary

Number of

Staff*

Total Number of

responses received

%

response rate

South Northamptonshire

Staff251 175 69.7%

* Based on the establishment number on 30th June 2013

� The response rate at 69.7% of staff is higher than in previous staff surveys.

� In 2006 the response rate was 52% and in 2003 the response rate was 62%.

5

Section A – Your Job

Section A consisted of 9 statements about the employee‘s job.

Staff were asked to tick the most appropriate box to indicate

whether they agreed or disagreed with the statement.

6

76.6%

54.6%

64.2%

36.0%

86.2%

77.7%

12.8%

18.5%

74.1%

10.3%

25.9%

21.4%

26.3%

9.2%

16.0%

47.1%

52.6%

18.4%

13.1%

19.5%

14.5%

37.7%

4.6%

6.3%

40.1%

28.9%

7.5%

1. My job makes good use of my skills and abilities (175

responses)

2. I am satisfied with the recognition I receive for doing a good

job (174 responses)

3. My work gives me a feeling of personal accomplishment

(173 responses)

4. I feel I have good job security (175 responses)

5. The team I work with co-operates to get the work done (174

responses)

6. I would like to still be working for the Council in 12 months

time (175 responses)

7. Changes that have taken place within the Council during the

past year have helped me to do my job more effectively (172

responses)

8. I believe changes that have taken place during the past year

will help me to do my job more effectively in the future (173

responses)

9. Considering everything, I am satisfied with the job I do (174

responses)

Section A - Your Job (All Staff Responses)

Strongly Agree / Agree Neither agree or disagree Disagree / Strongly Disagree

7

Section B – Training and

Development

Section B consisted of 1 question and 7 statements about the

employee’s training and development.

Staff were asked to tick the most appropriate box to indicate

whether they agreed or disagreed with the statement.

8

Do you have an Appraisal discussion with your

manager at least once a year?

Yes No Don’t

know

Haven’t been

here long

enough

Blank (No

response)

South

Northamptonshire

Staff

154(88.0%)

7 1 5 8

9

80.8%

28.1%

55.1%

52.1%

45.6%

65.1%

49.1%

10.8%

55.7%

29.3%

29.6%

34.3%

21.5%

32.2%

8.4%

16.2%

15.6%

18.3%

20.1%

13.4%

18.7%

11. I find Appraisal discussions with my manager give me the

opportunity to discuss issues and problems (167 responses)

12. As a result of my last Appraisal discussion, I feel I have

become more effective in my job (167 responses)

13. My training needs are reviewed regularly (167 responses)

14. Once my training needs have been identified I usually

receive the training I need (169 responses)

15. I usually receive training within a suitable length of time

after my training needs have been identified (169 responses)

16. I am satisfied with the training I have received for my

present job (172 responses)

17. I believe I have the opportunity for personal development

and growth in the Council (171 responses)

Section B - Training & Development (All Staff Responses)

Strongly Agree / Agree Neither Agree or Disagree Disagree / Strongly Disagree

10

Section C –Communication

Section C consisted of 12 statements about the Councils’ communication.

Staff were asked to tick the most appropriate box to indicate whether they agreed or disagreed with the statement.

11

81.7%

58.9%

60.9%

39.2%

66.3%

29.9%

11.4%

25.7%

31.0%

45.6%

20.0%

46.0%

6.9%

15.4%

8.0%

15.2%

13.7%

24.1%

18. I believe team briefings are a good way of keeping staff

informed about what is happening in the Council (175

responses)

19. Team briefings are conducted effectively (175 responses)

20. I find 'In-Brief' an effective communication tool (174

responses)

21. I find 'The Switch' an effective communication tool (171

responses)

22. I have the information I need to do my job well (175

responses)

23. This Council does an excellent job of keeping employees

informed about matters affecting them (174 responses)

Section C - Communication (All Staff Responses)


12

39.1%

25.3%

37.1%

64.9%

77.1%

67.2%

32.8%

39.1%

36.0%

26.4%

16.0%

23.0%

28.2%

35.6%

26.9%

8.6%

6.9%

9.8%

24. I generally have the opportunity to contribute my views

before changes are made that affect my job (174 responses)

25. I believe my views are taken into account when changes

are being made (174 responses)

26. I think it is safe to speak up and challenge the way things

are done in this Council (175 responses)

27. I am aware of the long term goals of this Council (174

responses)

28. I understand how my work contributes to achieving the

Council's goals (175 responses)

29. I understand the reasons for changes that have taken

place within the Council during the past year (174 responses)

Section C - Communication (All Staff Responses)


13

Section D – Management

Section D consisted of 13 statements about the Councils’ management.


14

31.8%

22.2%

33.1%

27.7%

18.7%

65.7%

53.5%

28.2%

55.6%

48.3%

59.5%

57.3%

18.6%

13.4%

40.0%

22.2%

18.6%

12.7%

24.0%

15.7%

33.1%

31 The Joint Management Team is: a) visible (170

responses)

b) dynamic (171 responses)

c) forward thinking (172 responses)

32. The Joint Management team is open to new ideas and

approaches to secure high quality services (173 responses)

33. The Joint Management Team listens to the staff (171

responses)

34. My manager/supervisor communicates effectively (172

responses)

35. I have monthly 1-2-1s with my manager (172 responses)

Section D - Management (All Staff Responses)


15

56.5%

80.9%

71.5%

30.4%

29.6%

25.4%

21.8%

12.7%

19.2%

55.0%

48.5%

54.4%

21.8%

6.4%

9.3%

14.6%

21.9%

20.1%

36. I am confident that on important matters my

feelings/thoughts are communicated upwards by my

manager/supervisor (170 responses)

37. I am treated with respect by my manager/supervisor (173

responses)

38. I feel valued by my manager/supervisor (172 responses)

39. I believe what the Joint Management Team tells me (171

responses)

40. During the past year I believe changes that have taken

place within the Council have been managed effectively (169

responses)

41. During the past year the Council has provided adequate

assistance to enable staff to cope with change (169

responses)

Section D - Management (All Staff Responses)


16

Section E – Management Style

The first part of section E consisted of 14 statements about the employee’s immediate line manager.


17

87.9%

76.4%

77.6%

67.2%

64.4%

65.5%

74.3%

9.2%

16.7%

16.1%

20.1%

22.4%

19.0%

15.8%

2.9%

6.9%

6.3%

12.6%

13.2%

15.5%

9.9%

42. Approachable (174 responses)

43. Open and honest (174 responses)

44. Consults me on matters where I can contribute (174

responses)

45. Keeps me in touch with what is going on (174 responses)

46. Makes decisions quickly when needed (174 responses)

47. Appreciates the pressure I come under in my job (174

responses)

48. Makes clear what is expected of me (171 responses)

Section E - Management Style (Immediate Line Manager)(All Staff Responses)


18

73.6%

60.3%

72.3%

69.2%

64.9%

77.0%

63.2%

17.2%

24.7%

17.3%

20.9%

25.1%

17.2%

24.7%

9.2%

14.9%

10.4%

9.9%

9.9%

5.7%

12.1%

49. Listens to my ideas (174 responses)

50. Acts on my ideas (174 responses)

51. Recognises when I have done a good job (173 responses)

52. Gives me feedback on how I am performing (172

responses)

53. Discusses my training and development needs with me

(171 responses)

54. Is supportive if I have a problem (174 responses)

55. Is good at managing people (174 responses)

Section E - Management Style (Immediate Line Manager)(All Staff Responses)


19

Section E – JMT and Councillors

The second part of section E consisted of 8 statements about the Joint Management Team and Councillors.

Staff were asked to tick the most appropriate box to indicate whether they agreed or disagreed with the statement. Those in shared services were also asked to respond to certain questions about Cherwell District

Council.

20

40.0%

27.8%

26.0%

33.3%

22.4%

22.4%

23.6%

26.8%

47.6%

49.1%

44.4%

51.8%

57.6%

49.1%

52.1%

40.2%

12.4%

23.1%

29.6%

14.9%

20.0%

28.5%

24.2%

32.9%

56. The Joint Management Team has a clear vision of where

the Council is going (170 responses)

57. The Joint Management Team is interested in listening to

staff opinions (169 responses)

58. I feel confident to speak up on issues where I disagree

with the Joint Management Team (169 responses)

59. I have confidence in the Joint Management Team of this

organisation (168 responses)

60. Councillors have a clear vision of where the Council is

going (165 responses)

61. Councillors are interested in listening to staff opinions

(165 responses)

62. I have confidence in the Council's Councillors (165

responses)

63. I feel confident to speak up on issues where I disagree

with Councillors (164 responses)

Section E - Management Style (JMT & Councillors)(All Staff Responses)


21

17.4%

10.9%

13.3%

8.7%

60.9%

63.0%

66.7%

56.5%

21.7%

26.1%

20.0%

34.8%

60a. Councillors have a clear vision of where the Council is

going (46 responses)

61a. Councillors are interested in listening to staff opinions

(46 responses)

62a. I have confidence in the Council's Councillors (46

responses)

63a I feel confident to speak up on issues where I disagree

with Councillors (46 responses)

Section E - Management Style (JMT & Councillors)(Shared/Joint Staff Responses)


Staff who work in shared services were asked to answer the following questions about their non contracted employer:

Data Quality Note

Please note that the information presented above is based on all staff who completed this section.

Although only shared staff were asked to only complete this section, the number of responses here is higher than the total number of staff who indicated that they worked across both Councils (41 staff).

22

Section F – Work Life Balance

Section F consisted of 5 statements about the employee’s work life balance.


23

60.8%

47.6%

31.4%

58.7%

52.3%

15.8%

32.9%

27.9%

23.3%

19.2%

23.4%

19.4%

40.7%

18.0%

28.5%

64. The amount of work I am expected to do is reasonable

(171 responses)

65. The Council helps me to strike the right balance between

my work and home life (170 responses)

66. I feel the level of staff absence where I work has a

negative impact on my work (172 responses)

67. I am comfortable with the pressure placed upon me in my

job (172 responses)

68. I can meet the requirements of my job without working

excessive hours (172 responses)

Section F - Work Life Balance (All Staff Responses)


24

Section G – Working Environment

Section G consisted of 14 statements about the employee’s working environment.

Staff were asked to indicate their place of work and then tick the most appropriate box to indicate whether they agreed or disagreed with the

statement.

25

89.1%

82.7%

85.2%

43.2%

80.9%

83.4%

81.7%

80.5%

4.8%

9.9%

9.3%

16.7%

7.4%

7.1%

9.5%

10.1%

6.1%

7.4%

5.6%

40.1%

11.7%

9.5%

8.9%

9.5%

69. I have enough space (165 responses)

70. My desk, chair and other furniture meets my needs (162

responses)

71. The space is clean and tidy, and does not hinder me in my

work (162 responses)

72. I have adequate control of the heat, light and ventilation

(162 responses)

73. I have sufficient storage (162 responses)

74. Overall, there are good facilities in my workplace (169

responses)

75. The washroom facilities are clean and well maintained

(169 responses)

76. There are adequate facilities to make a hot drink (169

responses)

Section G: Working Environment (All Locations) (All Staff Responses)


26

63.9%

77.0%

49.4%

88.8%

44.9%

56.5%

88.8%

11.8%

11.5%

18.5%

8.8%

31.7%

31.5%

8.9%

24.3%

11.5%

32.1%

2.4%

23.4%

11.9%

2.4%

77. There are sufficient kitchen facilities (fridge, microwave,

washing up facilities) (169 responses)

78. The restaurant/canteen services meet my needs (165

responses)

79. When I need to take a break I can find somewhere away

from my desk (162 responses)

80. I like where I work (170 responses)

81. Inside, my workplace is modern, professional and looks

good (167 responses)

82. My workplace gives a good impression to visitors (168

responses)

83. The building is accessible and easy to get to (169

responses)

Section G: Working Environment (All Locations) (All Staff Responses)


27

Section H – Equality & Diversity

Section H consisted of 4 statements about equality and diversity.


28

85.1%

72.4%

42.2%

36.4%

11.5%

23.6%

42.8%

43.9%

3.4%

4.0%

15.0%

19.7%

84. I believe this Council is an equal opportunity employer

(174 responses)

85. I am treated with respect by this Council (174 responses)

86. I feel valued by this Council (173 responses)

87. I am encouraged to use my different talents that could be

of use to the Council to the full (173 responses)

Section H: Equality & Diversity (All Staff Responses)


29

Section I – Perceptions of the Council

Section I consisted of 5 statements about the employee’s perception of the Council.

Staff were asked to tick the most appropriate box to indicate whether they agreed or disagreed with the statement. Those in shared services were also asked to respond to certain questions about Cherwell District

Council.

30

64.2%

46.8%

56.1%

28.3%

70.7%

27.2%

19.1%

41.6%

40.5%

20.1%

8.7%

34.1%

2.3%

31.2%

9.2%

88. I would recommend working here to others (173

responses)

89. Considering my duties and responsibilities I feel my pay is

reasonable (173 responses)

90. I am proud to work for this Council (173 responses)

91. I believe action will be taken on issues identified in this

survey (173 responses)

92. Considering everything, I am satisfied to be working for

this Council at the present time (174 responses)

Section I: Perceptions of the Council (All Staff Responses)


31

64.9%

64.9%

44.4%

69.4%

21.6%

35.1%

36.1%

25.0%

13.5%

19.4%

5.6%

88a. I would recommend working here to others (37

responses)

89a. Not Applicable

90a. I am proud to work for this Council (37 responses)

91a. I believe action will be taken on issues identified in this


92a. Considering everything, I am satisfied to be working for

this Council at the present time (36 responses)

Section I: Perceptions of the Council (Shared/Joint Staff Responses)


Staff who work in shared services were asked to answer the following questions about their non contracted employer:

Data Quality Note

Please note that the information presented above is based on all staff who completed this section.

The number of responses here is lower than the total number of staff who indicated that they worked across both Councils (41 staff).

32

Section J – Looking Ahead

Section J consisted of 3 questions about what the employee would be doing in 2 years time, what they would change about the Council and what other talents they had which

would be of use to the Council.

33

46.4%

7.7%

11.3%

14.3%

7.1%

3.6%9.5%

98. What do you think you'll be doing in two years time?

(SNC - All Staff - 168 responses)

Doing the same job in the same

organisation

Doing a different job in the same

organisation

Doing a different job at a higher

level in the same organisation

Working for a different organisation

in a similar work/business sector

Working for a different organisation

in a different work/business sector

Retired

Other

34

Most Positive Responses

The following slides contain the 10 most positive responses based on the percentage of staff ‘agreeing’ or ‘strongly

agreeing’ with each statement.

35

89.1%

88.8%

88.8%

87.9%

86.2%

4.8%

8.8%

8.9%

9.2%

9.2%

6.1%

2.4%

2.4%

2.9%

4.6%

69. I have enough space (165 responses)

80. I like where I work (170 responses)

83. The building is accessible and easy to get to (169

responses)

42. Approachable (174 responses)

5. The team I work with co-operates to get the work done

(174 responses)

Most positive responses (SNC Staff - All Locations)


36

85.2%

85.1%

83.4%

82.7%

81.7%

9.3%

11.5%

7.1%

9.9%

11.4%

5.6%

3.4%

9.5%

7.4%

6.9%

71. The space is clean and tidy, and does not hinder me in my

work (162 responses)

84. I believe this Council is an equal opportunity employer

(174 responses)

74. Overall, there are good facilities in my workplace (169

responses)

70. My desk, chair and other furniture meets my needs (162

responses)

18. I believe team briefings are a good way of keeping staff

informed about what is happening in the Council (175

responses)

Most positive responses (SNC Staff - All Locations)


37

Least Positive Responses

The following slides contain the 10 least positive responses based on the percentage of staff ‘disagreeing’ or ‘strongly

disagreeing’ with each statement.

38

43.2%

12.8%

31.8%

36.0%

25.3%

16.7%

47.1%

28.2%

26.3%

39.1%

40.1%

40.1%

40.0%

37.7%

35.6%

72. I have adequate control of the heat, light and ventilation

(162 responses)

7. Changes that have taken place within the Council during the

past year have helped me to do my job more effectively (172

responses)

31 The Joint Management Team is: a) visible (170 responses)

4. I feel I have good job security (175 responses)

25. I believe my views are taken into account when changes are

being made (174 responses)

Least positive responses (SNC Staff - All Locations)


39

46.8%

53.5%

26.8%

49.4%

28.3%

19.1%

13.4%

40.2%

18.5%

40.5%

34.1%

33.1%

32.9%

32.1%

31.2%

89. Considering my duties and responsibilities I feel my pay is

reasonable (173 responses)

35. I have monthly 1-2-1s with my manager (172 responses)

63. I feel confident to speak up on issues where I disagree with

Councillors (164 responses)

79. When I need to take a break I can find somewhere away

from my desk (162 responses)

91. I believe action will be taken on issues identified in this


Least positive responses (SNC Staff - All Locations)


40

For further information please contact:

Hedd Vaughan-Evans,

Research & Intelligence Officer,

Performance & Insight Team

[email protected]

01295 22 7978

Documents

SNC Staff Survey Results v2 - South Northamptonshiremodgov.southnorthants.gov.uk/documents/s6934/Appendix 1.pdf · My training needs are reviewed regularly (167 responses) 14. Once