smu mba fall 2013 3 sem.docx

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SEM 3 COMMON FALL 2013

MB0050-RESEARCH METHODOLOGY 1Research is a sequential method of enquiry, directed towards a clear implicit or explicitobjective. Describe in detail the steps to be carried out in a typical research study. 2Exploratory research designs are the simplest and most loosely structured research designs.Explain the methods that can be used in an Exploratory research design.

3The choice of the measurement scale has implications for the statistical technique to be usedfor data analysis. Discuss the types of measurement scales with examples. 4Explain the following: (a) Formalized and unconcealed questionnaire(b) Formalized and concealed questionnaire(c) Non-formalized and unconcealed questionnaire(d) Non-formalized and concealed questionnaire5a. Briefly explain the steps in Hypothesis testing.b. It is known form past studies that the monthly average household expenditure on the fooditems in a locality is Rs. 2700 with a standard deviation of Rs. 160. An economist took a randomsample of 25 households from the locality and found their monthly household expenditure onfood item to be Rs. 2790. At 0.01 level of significance, can we conclude that the average

household expenditure on the food items is greater than Rs. 2700?6Explain the Structure of the Research Report. What are the guidelines for effective reportwriting?

MB0051 –LEGAL ASPECTS OF BUSINESS 1Write short notes with examples: a) Offer and acceptanceb) Capacity to contract2Discuss the rights and liabilities of a surety. 3How is an agency formed? Discuss the classification of agents. 4Discuss the registration of firm under section 58 of Indian Partnership Act, 1932. Explain whatpartnership deed is. 5What do you mean by negotiable instruments? What are the various types of negotiableinstruments recognized by the negotiable instruments act, 1881?







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6Who is a consumer? Examine the rights of a consumer enshrined under the consumerprotection act, 1986.

SEM 3 BANKING FALL 2013 MA0036-FINANCIAL SYSTEM AND COMMERCIAL BANKING

1Visit website of any life insurance company and list the products for different age groups.2Discuss whether issuing letter of credit, issuing guarantee are financial services. If so, in whichcategory, will it come under? Differentiate between financial services offered by banks as wellas other financial institutions. 3Discuss the role played by Bharti AXA Investment Managers Private Limited with reference tointermediary services. 4Discuss the latest Monetary Policy statements released by the RBI for the year 2013 and listthe salient features. 5Discuss the CTS-2010 Standards and its effect on the customers. 6Corporate Governance in banks is different from corporate governance in corporate world.Elaborate this statement.

MA0037-BANKING RELATED LAWS AND PRACTICES 1Refer a bill of exchange and discuss its features. Elucidate the difference between a cheque anda bill of exchange. 2A person deposits some jewellery with a bank as a security for a debt. After repaying the debt,

he demands the return of the jewellery. He owes some other debts to the bank. Is he entitled torecover the jewels from the bank?Discuss the lien and differentiate types of lien. Explain Rule inclayton’s case. 3A mortgage a certain plot of building land to B and afterwards erects a house on the plot. Forthe purpose of his security, B is entitled to the house as well as the plot. Discuss the right ofmortgager and mortgagee. 4Bangalore based Janalakshmi Financial Services has recently completed a securitizationtransaction worth INR 250 million with IFMR Capital. Closed on August 18th, IFMR Capital’slatest transaction Delta Pioneer IFMR Capital 2010, is backed by 35,560 microloans originatedby Janalakshmi, a microfinance NBFC (Non-Banking Financial Company). Explain registration ofsecuritisation company or reconstruction company. Discuss the documents involved in thistransaction. 5Are digital records admitted as evidence under Banker’s book of evidence act?Discuss theconditions in the printout.







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6Rohit is not a customer of the bank. He is a university student. He applies for a banker’s chequeat the extension counter of a bank. He was refused at the first instance but the bank realised itsmistake and agreed to issue the banker’s cheque. The process took more than 4 hours. What isthe recourse available to Rohit? What type of documentary evidence can Rohit produce? What isthe procedure for redressal of grievances under Banking ombudsman scheme?

MA0038-BANKING OPERATIONS 1David is a money lender and lends money to the needy. Will David lend money chargingmarket rate of interest or more?Explain the intermediation process of banks. 2Assess the business potential for opening an extension counter of your bank in a medicalcollege. List the possible benefits and infra requirements for the branch. 3Please refer any commercial bank and write down the interest rates on deposits as quoted bythe bank in the notice board.Discuss the basic objectives which the banks pursue while pricingtheir business loans? 4In every bank, there are many schemes for managing investments made by the clients. Thebanks provide a wide range of plans and schemes for investment. The banks deposit the moneycollectedthrough their clients in many government projects apart from lending. Can the banks invest in liquidity plans of mutual funds?Discuss the composition of investments and investmentpolicy guidelines. 5List out the banks that were merged during the financial year 2010-2012. Discuss the factorsthat affect mergers and acquisitions

6 BoI, was the first to cut its minimum rate of lending or the base rate by 0.25 per cent after afinance ministry diktat last week, is targeting to take domestic NIM up to 3.10 per cent for FY14from previous year's 3 per cent. Discuss the factors that contribute to NIM.

MA0039-RETAIL BANKING 1Log on to any commercial bank’s website and discuss the features of deposits and personalloan 2When your card is stuck in the ATM, discuss what action would you take? In this context, writea short note on ATM card. 3Discuss how Aadhaar card is used as a valid KYC norm. 4 Con duct a need analysis in your area and list customer’s preferences with respect to bankingproducts. 5A customer of the bank remits into his account Rs 1000. The currency notes are soiled andmutilated. Will the bank accept the cash? Discuss the RBI policy on currency chest and functions







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of the currency chest. 6Discuss the elements involved in transfer of funds

SEM 3 FINANCE FALL 2013 MF0010 & SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT

1 Financial markets bring the providers and users in direct contact without any intermediary.Financial markets permits the businesses and governments to raise the funds needed by sale ofsecurities. Describe the money market/capital market – features and its composition. 2Risk is the likelihood that your investment will either earn money or lose money. Explain thefactors that affect risk.Mr. Rahul invests in equity shares of Wipro. Its anticipated returns andassociated probabilities are given below:

Return -15 -10 5 10 15 20 30 Probability 0.05 0.10 0.15 0.25 0.30 0.10 0.05

You are required to calculate the expected ROR and risk in terms of standard deviation. 3Explainthe business cycle and leading coincidental & lagging indicators. Analyse the issues infundamental analysis. 4Discuss the implications of EMH for security analysis and portfolio management.5Explain about the interest rate risk and the two components in it. An investor is considering the purchase of a share of XYZ Ltd. If his required rate of return is10%, the year-end expected dividend is Rs. 5 and year-end price is expected to be Rs. 24,

Compute the value of the share. 6Elucidate the risk and returns of foreign investing. Analyse international listing.

MF0011 & MERGERS & ACQUISITIONS 1Give the meaning of advantages and disadvantages of mergers and acquisitions. Explain thetypes of Mergers and Acquisitions. 2Write a note on the five-stage model of mergers and acquisitions. 3What do you understand by creating synergy? Give the prerequisites for the creation ofsynergy. 4Demerger results in the transfer by a company of one or more of its undertakings to anothercompany.Give the meaning of demerger. What are the characteristics of demerger? Explain thestructure of demerger with an example. 5Explain Employee Stock Ownership Plans (ESOP). Write down the rules of ESOP and types ofESOP.







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6Explain the factors in Post-merger Integration. Write down the five rules of IntegrationProcess.

MF0012 & TAXATION MANAGEMENT 1Explain the concept of tax planning and the factors to be considered in tax planning. Give thedifference between tax planning and tax evasion. 2Explain the process of taxpayment. 3Write short notes on: Capital gain Cost of acquisition Costof improvementExpenditure on transferTransfer 4Explain the computations of Tax in two aspects given below:Tax provision for Computation of Total income of firms Computation of partnership firms’ book profit. 5Explain the service tax law in India. Give the concept of negative list. 6Identify and explain the major considerations in capital structure planning. Explain twoapproaches in dividend policy and factors affecting dividend decisions.

MF0013 & INTERNAL AUDIT & CONTROL 1Define and explain the term auditing. “Personal qualities of an auditor are important for the

successful conduct of audit”. Comment 2Write the key objectives of a good internal audit system. Narrate the points of dissimilaritiesbetween external audit and internal audit. 3Give the role of internal auditor in the Company’s Management. List down the duties of auditor Under Section 581ZG. 4The effectiveness of the internal control system can be ensured if the important aspects of thecompany’s operations are kept in mind.Explain the characteristics of an effective internalcontrol system. Write the elements of internal control. 5Describe general EDP controls. Explain the appraisal of accounting system and related internalcontrol. 6Explain the internal control systems in insurance companies. Write down about the reportinginternal control weaknesses.

SEM 3 HCS FALL 2013 MH0051 – Health Administration







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1Define health. Discuss the demographic profile of India. 2Explain the significance and achievements of national health programs for communicablediseases in India. 3List the government programs for nurturing newborns. Discuss any two programs in detail.4What is disaster reduction? Discuss the necessity of disaster alertness in hospitals.5Explain epidemiologic triad. 6Define epidemiological study of association and causation in health and diseases. Explain theuses of epidemiology.

MH0052 – Hospital Organization, Operations and Planning 1 Listing the various hospital functions Explanation of various functions of hospitals 2List the various committees in a hospital setting. Discuss the factors that affect theeffectiveness of committees. 3Explain the process of material management in a hospital. 4Discuss in brief the planning, design and staffing of a billing department in a hospital.5Discuss the managerial skills required to be possessed by a health service manager. 6Imagine that you are appointed as a consultant for setting up a Radiology and X -ray unit in atertiary care teaching hospital. What are the planning considerations you have to keep in yourmind before executing the task?

MH0053 – Hospital & Healthcare Information Management

1Define Health management information system. Discuss its overall benefits. 2Describe the intra and interdepartmental relationships of Health information managementdepartment. 3What is telemedicine? Explain the types and technology trends in telemedicine. 4Explain the steps involved in designing and implementation of Hospital Information System.5Discuss the applications of hospital information system. 6Discuss the threats to healthcare information.

MH0054 – Finance, Economics and Planning in Healthcare Services 1Give an account of incentives available to healthcare sector under the income tax act. 2What do you mean by health economics? Discuss the role of economists in healthcare industry.3Discuss the importance of financial information in healthcare organisations. 4Explain different methods of evaluation of healthcare services. 5Definecost accounting. Explain the various categories of costs. 6What is







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financial reporting? Explain the need for financial reporting. SEM 3 HR FALL 2013

MU0010 – Manpower Planning and Resourcing 1Define the term ‘manpower planning’. Explain the need for manpower planning. What are theadvantages of manpower planning? 2What do you mean by manpower forecasting? Why is it necessary? Explain the types ofmanpower forecasting. 3The latest trend in recruitment is the ‘E -Recruitment’. Write a brief note on this ‘E -recruitment’ 4Explain the necessity and types of induction. 5Define talent engagement. Why is it important? What are the driving factors of talentengagement? 6Many organisations closely observe the employee exits and are managing the exit processprofessionally in order to reduce the employee turnover. Describe such employee exit processand operational responsibilities. Differentiate between exit surveys and exit interviews.

MU0011 – Management and Organisational Development 1Define organisational development. What are the assumptions of Organisational Development? 2Describe the following theories of planned change: ‘Lewin’s change model’ and ‘Actionresearch model’ 3Describe the components of OD programs and the OD program phase

4What are the ethical dilemmas in practicing OD? 5Define the term downsizing. List the types of downsizing. Explain the significance,misconceptions and effects of downsizing. 6Organisational learning is an area of knowledge within organisational theory that studiesmodels and theories about the way an organisation learns and adapts. Describe the seven stepsof initiating such ‘organisational learning’.

MU0012 – Employee Relations Management 1Employee relations management (ERM) is all about management of relationship withemployees in an organisation. Explain the features and importance of this ERM. 2What are the various types of communication? Explain the importance of organisationalcommunication. What are the methods to improve communication? 3Human Resource Information System (HRIS) helps organisations to carry out their HRadministrative functions in an effective manner. What are the important features that makes agood HRIS? Mention some common applications of HRIS.







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4What are the objectives of organisational discipline? List the types of disciplinary problems.Explain the steps of disciplinary procedures commonly followed in many organisations. 5What is trade union and what are its objectives? Describe trade unions in India.Meaning of trade union 6Write a brief note on the following Acts: (i) Factories Act, 1948(ii) Industrial Disputes Act, 1947

MU0013: HR AUDIT

1Define Human Resource (HR) Audit. Explain the need for HR Audit. What are the benefits of HRAudit? 2Write short notes on the following: (i) Audit for HR Planning(ii) Audit for HR Climate3 What is HR Scorecard? Explain the reasons for designing & implementing HR Scorecardframework. 4What is meant by ‘Competency mapping’? Explain the various competencies and the associatedbehavioural aspects. 5Write a brief note on effectiveness of Human Resource Development Audit as an intervention.6Describe the rationale behind human resource valuation and auditing.

SEM 3 IB FALL 2013 IB0010 & INTERNATIONAL FINANCIAL MANAGEMENT

1Explain the goals of international financial management. Give complete explanation on GoldStandard 1876-1913. List down the advantages and disadvantages of Gold Standard. 2Give an introduction on capital account with its sub-categories. Discuss about capital accountconvertibility. 3Explain the concept of Swap. Write down its features and various types of interest rate swap.4Elaborate on measuring exchange rate movements. Explain the factors that influence exchangerates. 5Write short notes on:International Credit Markets

International Bond Markets 6Country risk is the risk of investing in a country, where a change in the business environment







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adversely affects the profit or the value of the assets in a specific country. Explain the countryrisk factors and assessment of risk factors.

IB0011 – International Marketing 1Discuss the scope of international marketing. How is international marketing more complexthan domestic marketing? 2What are trade barriers? Compare tariff and non-tariff barriers.3How is international marketing research carried out? Discuss in brief. 4List the factors that affect the pricing strategy of an international firm? Explain the differentpricing strategies the firms can adopt. 5Write short notes on: a) International commercial terms(Incoterms)b) Commercial invoice6Explain the difference between the role of World Bank and International Monetary Fund.

IB0012 – Management of Multinational Corporations 1Discuss the meaning, objectives and difficulties of international business. 2What is the impact of Globalization on world economy? What are the devices of globalization?3What do you understand by multinational corporations? Analyze the types of MNCs.4Enumerate the factors which affect the organizational structure of an international firm.Explain the merits and drawbacks of matrix structure.

5Discuss the various money management decisions inMNC. 6Write short notes on: a)International technology transferb)Licensing

IB0013 –Export Import management 1Enumerate the various steps involved in processing of an export order. Discuss them inbrief. 2What do you understand by SEZ? Explain the special features of SEZ units. 3What is Bill of entry and what are its features? List the documents to be filed with B/B.4Explain the meaning of exchange risk. What can be done to mitigate this risk? Discuss. 5What is custom duty and what are its types? Explain with example how custom duties arelevied. 6Write short notes on:a) ECGC







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b)Packing credit SEM 3 MARKETING FALL 2013

MK0010 - SALES, DISTRIBUTION AND SUPPLY CHAIN MANAGEMENT 1Define Aggregate Planning and its strategies to meet demand and supply.2Explain the SCOR model with a diagrammatic representation 3Explain the recent trends in Sales Management. 4Explain “Green supply chain management” in detail. 5Explain the various stages involved in the personal selling process6Discuss three components of supply chain management.

MK0011- CONSUMER BEHAVIOUR 1Explain the tri-component attitude model 2Describe the levels of consumer decision making while buying.3Explain brand image and the dimensions of brand personality4Explain the VALS (Value and Lifestyle) framework withdiagram. 5Explain the five categories of Adopters in innovationprocess. 6Briefly discuss the decision-making models.

MK0012- RETAIL MARKETING 1Explain the classification of retail formats in detail with Indian examples.2Define e-tailing. Explain the future of electronic retailing.

3Discuss the Retail pricing strategies.4Describe the Retail Buying Process inbrief. 5Write short notes on: 6Explain the Retail Merchandising Management (RMM) in brief.

MK0013- MARKET RESEARCH 1Define Research and its characteristics. Also explain any seven types of research.2Explain the various types of Consumer and Business to Business (B2B) market research. 3Discuss the various Techniques of Sales Analysis and forecasting in estimating the currentmarket demand. 4Discuss the Various techniques of Probability sampling techniques in detail with examples.5Explain the process of sampling and classification of non- probability sampling techniques.6Discuss the features of online marketing research and its types.

SEM 3 MIS 2013







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MI0033- SOFTWARE ENGINEERING 1Highlight the reasons for measuring a software product. Also discuss the classification ofprocess metrics measurement. 2 The Elite info systems has gone through three phases of application change management. Theyare informal, production promotion and software configuration management. In earlierinformal phase the software engineer who developed the code has to place it into production.Due to poor documentation, there was difficulty in understanding and differentiating betweenthe new code and existing code. Then elite info systems adopted change management process.The first ERP was implemented in the company. The company also segregated the duties of thesoftware professional in the company based on the area of specialization and domainknowledge. According to this phase the developer who develops the code could not be heldresponsible for placing into production. Rather if the developer who wants to change the codehas to submit the request through web based application where the changes are tracked andupdated simultaneously. Automated workflow was established so that requests could be routedto the right channel for approval. The SCM was introduced into their development life cycle andthis brought about a change in the software production life cycle. The SCM process gavesegregation of duties which diminished the damage that could be caused by incompetence.Therefore in software configuration management phase, segregation of duties ensured securityand reduced the risk. The various responsibilities of configuration migration, enhancement ofquality control and analysis and coordination with the change management group.The tools

used in the systems is application- change tracking and development tool. Theyused thissoftware to govern and archive the various software versions. It stores all the code in thearchiving version manager, which enhance quality and simplifies troubleshooting.The processadopted helps to improve the quality by managing change and predicting its effect. Consistentgoverning rules were enforced throughout the deployment process. It provide clearaccountability which automated audits trails identified the required approvals at each phase.Early intervention results in more repeatable, faster deployments with fewer errors.Due to thedeployment of this process, the three main goals of change management were achieved whichare; development of quality, reduction by risk by helping ensure that processes are repeatableand predictable, and reduction of development costs. The following are the benefits of theprocess Increased developer productivity Improved IT service to internal clients Enhancedscalability Employee acceptanceTherefore Elite Info Systems concludes that SCM is to be made

as an integral part of their production process. The company regarded SCM not as a luxury, butas necessity.







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a. Which process did Elite Info Systems deployed to improve the quality of change? Why?b. What is predictive reliability? How SCM will help in prediction?3 With the program module diagram explain bottom-up integration. Give example 4 Mr.Shyam Kumar is the Assistant project manager in a software company. The company hasbagged a contract for developing software for the credit card division of a private bank.Mr.Shyam Kumar and his team have decided to take up the requirement analysis phase ofsoftware engineering. What are the tasks or operations that Mr.Shyam Kumar and his team haveto take up in order to complete the software requirement analysis phase? 5 Consider your friend has opened a small IT hub or internet café in your city. List the steps thatyou implement the key practices that explain the infrastructure and performances of his hub. 6 Write Short notes on a. Prototypingb. Quality Control (QC)

MI0034- DATABASE MANAGEMENT SYSTEMS 1 How is DBMS classified based on several criteria? Explain each one of them with few exampleswhere ever required 2 Differentiate between B+ tree and B- tree. Explain them with diagrams3 EMPLOYEE EMP_ID NAME PROJECT SALARY DEPT_NUMMUL1 Ramya PR1 40000 1

MUL2 Nupur PR1 45000 2 SMU1 Rajesh PR3 20000 2 SMU2 Vinay PR2 50000 3 SMU3 Anil PR2 80000 2DEPARTMENT DEPT_IDDNAME PLACE 1 MISBangalore 2 HRM Bangalore 3 Finance Chennai 4 Research Bangalore Using these tables answer the following question a. If we want to see all the employees with salary between 40000 and 50000, which query canbe used?b. Select employee name from EMPLOYEE table, whose name starts with R





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assignment. our assignment provide you good marks.call us 08273413412 , 08791490301 or

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4 What are the problems and failures that may encounter with respect to the transactions in adatabase management system? Give examples. 5 Consider any database of your choice (may be simple banking database/forecastingdatabase/project management database). Show the deduction of the tables in your database to thedifferent types of normal forms 6 Read the following case study thoroughly and answer the following questions: Laxmi bank is one of the largest private sector banks of India. It has an extensive network of morethan 200 branches. It offers banking services to retail as well as corporate clients. The bank faced achallenge in integrating multi-pronged database management system into a centralized system. TheIT department of the bank also realized that the computing capabilities of its PCs and servers werenot proportionately distributed among all its branches. Each branch had its database managementsystem stored in a traditional way on the disk. The total cost of operating and maintaining thecurrent IT infrastructure was very high and the fundamental shortcomings added to the costs.Moreover, there were also recurrent problems due to the malfunctioning of the currentlyoperational database management system. Therefore, the bank’s top management decided to fix theproblem and operationalise a robust database management system. The bank hired an externaldatabase technology consulting firm called AKPY Info systems Limited.AKPY divided the entire ITinfrastructure of the bank around two verticals. The retail banking vertical and the corporatebanking vertical. All the individual database servers from the individual branches were removed.The entire database system was made virtual such that the managers and the staff can access onlythe required information (related to retail banking or corporate banking) from the respective

centralised data centers. There were only two such centralised data centers (one for retail bankingand another for corporate banking) that were managed centrally. Staff and managers could accessthe information through their PCs and laptops. Centralised database management systemcomplemented the security system bybringing in authentication through a unified ID managementserver. Managers and officers of the bank were able to process half a million transactions permonth in real time after the new implementation. There were significant savings in the cost andalso in the consumption of power. Now there were no problems with regard to imbalances in theload across various network servers. Due to centralised data management, top management couldkeep an eye on the functioning of various branches. Hence the cases of fraud and cheating reduced









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the importance of satellite communication, India implemented Satellite Instructional TelevisionExperiment (SITE) in 1975-76. This made it possible to broadcast educational and other programsrelated to family planning, agriculture and health issues through television sets even in the remoteareas. This initiative helps in creating awareness and also helps government in bringingdevelopmental schemes to the door step of the masses.An advantage of satellite communication isthat, satellites can amplify the signals and resend it to thousands of stations on the ground at thesame time. Digital TV and radio programmes can directly reach the receivers found in the cars andhomes through a satellite. For large organisations, it has become much cheaper to transmitcommercial information to thousands of their dealers scattered across the globe by means ofsatellites. Wired communication can easily get disrupted when the cables are damagedintentionally or unintentionally. However, microwave satellite communication is not affected evenin the adverse environmental conditions. Thus, during the times of natural disasters, the physicalinfrastructure of wired communication may be destroyed. But still contact can be maintained withthe affected people through the satellites. In addition, remote sensing satellites can be used to keepan eye on the enemy movements, determine the locations of natural resources, warn aboutimpeding cyclones and exactly pinpoint the presence of fishes or submerged objects in the oceansor seas.Another form of wireless communication is the mobile communication. Mobile handsetshave made it possible for the people not only to converse among themselves but also carry outbanking and e-commerce transactions. Satellites have also made it possible the implementation ofGlobal System for Mobile Communication(GSM) through which wireless Internet can be provided. a. Highlight the advantages of wireless communication over wired communication.b. In what ways, rural India has benefited through satellite communication.6 Explain world wide web in detail

MI0036- BUSINESS INTELLIGENCE & TOOLS 1 How do you classify the different types of business Intelligence 2 a. Similarity measures determine the similarity between the two objects. What are the fourmethods to determine the similarity characteristic between the two objects? b. Illustrate decision tree 3 Define data mining and describe the architectural framework of data mining. 4 Discuss the







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features of various types of business models with the help of examples. 5 A non-profit organisation - a leader in promoting urban sustainability in India - has thepermission to supervise and propose resourceful energy and source utilisation by corporateentities across India. The customer was using spreadsheets to confine various information withregards to unit consumption, charges, research, and analytics of Energy Usage. The Intensity forboth Heating Degree Days & Cooling Degree Days, and it was suffering from the disadvantages ofutilisation of multiple non-standard spreadsheets. The crucial challenge of the organisation was todevelop excellence of data; time needed to gather & authenticate information, distribute graphs &analysis with cyclic time series, and carry outother ad hoc queries & difficult analysis. Customer also wanted a BI solution that is easy to use, available from web, and needs negligiblehuman resources to execute these periodic tasks. Elegant BI Business Intelligence solutiondeployed with customised ETL solution has offered web based, simple to use, and error-freeanalytic system to client, in short time span and small budget. Research coordinators at client side,now have complete picture of the energy usage patterns and trends in hours rather than days, andthey spend more time doing other ad hoc research and data mining, rather than collecting,consolidating, and validating data from large number of spreadsheets received from memberorganisations every month. This initiative is helping customer sustain its management position fora better cause of supporting sustainable metropolitan communities in India. a. What are the aspects of BI framework? Explain each of them in detailb. What are the tools used in the above case study to meet the challenges of the organization and tomaintain food quality as well?

6 ABC is an online educational organization which offers number of programmes. Throughout theworld. It has its franchise all over the world. It has to maintain huge data about all the all theprogrammes that are currently running and also that are withdrawn but still running for oldstudents. How should it plan to implement the business intelligence solutions? What are thelimitations of Business Intelligence?

SEM 3 OM FALL 2013 OM0010 - OPERATIONS MANAGEMENT







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1 What are the effects of Global Competition on the industries in India? 2How is ‘Economies of Scope’ different from ‘Economies of Scale’? 3 List and explain the six basic steps involved in preparing a forecast 4 Explain Johnson’s rule for sequencing and how it is different from CDS algorithm 5 Howdoes Crosby’s absolute of quality differ from Deming’s principles? 6 Analyse the various types of Probability distribution

OM0011 – ENTERPRISES RESOURCE PLANNING 1Describe Executive Information Systems(EIS) and list their advantages and disadvantages. 2 Evaluate different and popular modules of an ERP package like finance, manufacturing andmaterials management. 3 Describe the functioning of various sub module of Sales and Distribution module. 4Describe the types and sub modules of CRM. 5 Explain any 5 phases phases/steps of the ERP implementation 6Describe the ERP market

OM0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT 1 Elucidate Theory of Constraints and Constraint management 2 Explain the balanced scorecard approach which provides important information to allow theoverall strategy of an organisation to be reflected in specific performance measures 3 Describe the different layouts that organisations can use and the benefits and limitations of eachof the layouts 4 Summarise the importance of productivity and team work 5 Explain the single-server and multi-server waiting line modelsExplain the different production planning strategies and cost involved in aggregate planningprocess

SEM 3 PM FALL 2013 PM0010 – INTRODUCTION TO PROJECT MANAGEMENT

1Summarise the project management processes involved in the monitoring and control processgroup 2 Elucidate the importance of communication in Project Management







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3 Explain the roles of project manager 4 Explain the any FIVE types of contracts that are entered into in project procurement 5Write short notes on Total Quality Management (TQM) 6 Describe the various supports that the project management system provides.

PM0011 – PROJECT PLANNING AND SCHEDULING 1 Explain the usefulness of WBS in cost control 2 Explain the method to estimate cost and create Budget 3Explain the steps to draw a CPA chart 4 Explain the different methods in solving linear programming problem 5Write short notes on process review report 6Substantiate the impact of Life Cycle Costing on new product selection and strategy

PM0012 – PROJECT FINANCE & BUDGETING 1Evaluate the golden rules of project risk management. 2 Explain different types of discounted cash flows 3 What are the decisions to be considered while making capital investment? 4Explain IRR and WACC 5 What is sensitivity analysis? 6 Analyse the parametric cost estimation

PM0013 – MANAGING HUMAN RESOURCES IN PROJECTS

1 List and explain a few Business related competencies of a Project Manager 2 How would you develop competencies necessary for leadership in an organization 3Explain Responsibility Assignment Matrix 4 What are the challenges towards effective teamwork in a virtual environment? 5 What are the inputs required and tools and techniques for managing stakeholder expectations 6What are the steps you would follow to create competencies in an organization? (Detailed explanation on 5 steps – 8 Marks & Diagram – 2 Marks)

SEM 3 RETAIL FALL 2013







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ML0010 - WAREHOUSING & SUPPLY CHAIN MANAGEMENT Q1. What are the attributes of ideal warehousing? Also describe the benefits of warehousing. (10attribute of an ideal retail warehouse – 5 Marks and 10 benefits of retail warehousing – 5 Marks) Q2. Describe various models used in logistics management. (Detailed explanation on all the 3 models - 9 Marks and diagram – 1 Mark)Q3. Discuss the major drivers of supply chain performance briefly. (Introduction of retail supply chain drivers & diagram – 2 Marks and detailed explanation of 4driving component – 8 Marks) Q4. Enumerate the three basic steps involved in the achievement of strategic fit.(Detailed explanation of the 3 basic steps – 9 Marks and diagram – 1 Mark) Q5. Describe the distinctive features of the operational decisions in Supply Chain.(Detailed explanation on the operational decisions in Supply Chain – 10 Marks) Q6. Explain the various factors that are taken into view while assessing and scoring the suppliers. (Detailed explanation on the various factors while assessing and scoring the suppliers [10 points] – 10 Marks)

ML0011-BUYING AND MERCHANDISING Q1. Explain the various principles of an ideal merchandising giving suitable examples for each.(Detailed explanation on all the 14 Principles – 10 Marks) Q2. Define category management & list the prerequisites of category management.(Definitions - 5 Marks and prerequisites – 5 Marks)

Q3. What do you mean by merchandise budget plan? Explain its various components. (Meaning of Merchandise Budget Plan [MBP] – 2 Marks and detailed explanation of 4 component – 8 Marks) Q4. Elucidate the functions performed by the buying department of a retail store.(Detailed explanation of 5 Steps – 10 Marks) Q5. Explain the steps in the merchandise buying and handling process?(Detailed explanation on 6 steps – 10 Marks) Q6. Explain in detail the steps involved in vendor selection along with diagram 2 Explain different types of discounted cash flows







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3 What are the decisions to be considered while making capital investment? 4Explain IRR and WACC 5 What is sensitivity analysis? 6 Analyse the parametric cost estimation

ML0012-STORE OPERATIONS Q1. Retail store manager are accountable for successfully running a retail store. Elaborate(10 functions of retail store manager – 10 Marks) Q2. Outline the key objectives of store management. (Detailed explanation on basics of Store Management – 10 Mark) Q3. What are the factors that need to be considered before allocating space in a store, explain indetail. (5 factors in detail to be explained – 10 Marks) Q4. Write a note on classification of merchandise on the basis of the nature. (Detailed explanation of 9 types under classification on the basis of the nature of merchandise – 10Marks) Q5. Explain the levels of standardization. (Detailed explanation on 4 types of standardization – 10 Marks)Q6. How does a store control the quality of its merchandise? (Detailed explanation on 5 steps of quality control procedure – 10 Marks)

ML0013-RETAIL IT MANAGEMENT Q1. Briefly describe the role of IT in the various facets of retailing(Brief explanation on 9 points – 10 Marks) Q2. Briefly describe the e-retailing scenario across various industries.(Detailed explanation on 5 different sectors – 10 Mark) Q3. What is RFID Technology? How it works, explain with the diagram?(Detailed explanation on RFID – 8 Marks and diagram – 2 Marks)







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Q4. What do you mean by System Software and Application Software? Mention a few differencesbetween System Software and Application Software. (Brief explanation on System and Application Software – 2 Marks and differences between them – 8 Marks) Q5. Briefly describe the steps involved in designing a database.(Detailed explanation on 5 steps – 10 Marks) Q6. Explain the various types of networks. (Detailed explanation on 5 types of networks – 10 Marks)

Documents

smu mba fall 2013 3 sem.docx