Small and Medium Enterprise Communications …storage.googleapis.com/wzukusers/user-23539658/documents...small and medium-sized businesses in an integrated, modular and scalable package

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Small and Medium Enterprise Communications (SMEC)

Excellence Assured Whatever Your Business

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Contents

Introduction 3

Overview 4

U20 5

U50 6

U60 7

U100 8

Standard Features 9

Quick Comparison Guide 10

Yealink Handsets 11

Yealink Colour Handsets 12

CTMS 13

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Introduction

Do you think that the size of your business means that your employees need less functionality than those

of a larger enterprise? Do you think that only large enterprises need to converge their voice and data

networks to save money, enable feature rich telephony, improve user productivity, and adopt powerful

applications? With Instate and Zycoo, you don’t have to give up on the idea of leading edge converged

technology applications that can help you grow your business with rich telephony features, voice quality

and reliability.

Imagine a solution that meets your communication needs today and tomorrow. Think how great it would

be to have full feature functionality of a large PBX and data networking and value-added applications all

in one integrated system.

Does this sound too good to be true? The Zycoo CooVox solutions, Product of the year 2014 — TMC

Communications Solution and Internet Telephony, provides world-leading solutions designed for

small and medium-sized businesses in an integrated, modular and scalable package. Zycoo’s deep

understanding of small business needs enables them to deliver the same capabilities that large

companies enjoy, at an unmatched price and performance, in a simple-to-use and cost-effective system.

Instate Technology is one of the countries leading suppliers and maintainers of Zycoo IP Telephony

Solutions. Our Unified Communications services allow all employees regardless of location to stay

connected to the business. Whether it’s integrating voices services into your Exchange email system,

connecting remote and mobile workers to anywhere telephony services or Integrating your business

applications and the Internet into your communications infrastructure. Instate has the IP, voice and

networking expertise to deliver an integrated, cost effective and business enhancing communications

strategy for your organisation.

For further information please call

0113 244 5150

or Email [email protected]

mailto:[email protected]?subject=Avaya%20IP%20Office

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CooVox Series IP PBX

Overv

iew

CooVox the new exciting IP PBX system from Zycoo, is designed for businesses with 1 to 500

extensions, with a remarkable set of features and a silent, energy efficient hardware platform at a

remarkable price, makes this an unbeatable solution.

There are 4 models in the series U20, U50, U60 and the U100, all are scalable and specifically designed

to provide small to medium size businesses with the functionality and features expected form larger

solutions.

Zycoo’s CooVox IP PBX will work with most manufactures SIP IP based handset, such as Yealink, Snom,

Grandstream, Siemens, Atcom, Polycom and Cisco.

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CooVox Series U20 IP PBX

Co

oV

ox U

20

CooVox-U20 IP Phone system is the second generation of Mini IP Phone System released from ZYCOO, meanwhile it's the first Mobile IP Phone system with the ability to use the GSM or UMTS (3G) module to connect to the mobile network for data transport.

CooVox-U20 is a next-generation smart IP PBX system designed and optimized for today's business telecommunication needs.

CooVox-U20 is an affordable, scalable, interoperable, secure and reliable solution which not only provides traditional PBX functions such as automated attendant and voicemail, but also many advanced features including remote extensions, remote office connection, conference bridge, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voice mail to email), and many more features

No Licensing Fees (only restriction is system capacity)

Designed for 10 concurrent calls

Analogue FXO/FXS Gateway

Full functionality as offered across CooVox range

Optional GSM on-board card

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Co

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50

CooVox-U50 IP Phone system is the ideal solution for SMBs with up to 100 extensions. Adopting an innovative modular design, means it is very convenient to add telephony ports to expand the Phone system.

CooVox-U50 supports industry standard SIP trunks as well as analogue PSTN trunks (FXO module), mobile GSM trunks (GSM module), analogue stations (FXS module), as well as digital trunks (E1/T1 module).

CooVox-U50 is a next-generation Hybrid IP PBX system designed and optimized for today's business telecommunication needs. CooVox-U50 is an affordable, scalable, interoperable, secure and reliable solution which not only provides traditional PBX functions such as automated attendant and voicemail, but also many advanced features including remote extensions, remote office connection, conference bridge, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voicemail to email), and many more features.

Module / Slot Slot1 Slot2

4FXS √ √

4FXO √ √

2FXOS √ √

2GSM √ √

4GSM √ √

4BRI √ ×

1PRI(E1/T1) √ ×

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Co

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60

CooVox-U60 IP Phone System is specially designed for medium and large companies that need to maintain several PSTN lines or that have many analogue phones in use. This new solution closely resembles the U100, except it supports up to 24 analogue ports, which is ideal for business with up to 200 extensions, or that requires up to 80 concurrent calls.

Companies can maintain whatever PSTN lines they require while being able to take advantages of advanced IP PBX features all the same, including Automated Attendant, Voicemail, Remote Extensions, Remote Office Connection, Conference Bridging, Call Recording, Call Detail Records (CDR), Automatic Call Distribution (ACD), Unified Messaging (Voicemail to Email), and more.

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Co

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100

The CooVox-U100 IP Phone system is the ideal solution for business with up to 500 extensions and up to 80 concurrent calls. Adopting an innovative modular design, means it is very convenient to add telephony ports to expand the phone system, or basic rate interface (BRI module), CooVox-U100 is a next-generation Hybrid IP PBX system designed and optimized for today's business telecommunication needs.

CooVox-U100 is an affordable, scalable, interoperable, secure and reliable solution which not only provides traditional PBX functions such as automated attendant and voicemail, but also many advanced features including remote extensions, remote office connection, conference bridge, call recording, call detail records (CDR), automatic call distribution (ACD), unified messaging (voice mail to email), and many more features.

Module / Slot Slot1 Slot2

4FXS √ √

4FXO √ √

2FXOS √ √

2GSM √ √

4GSM √ √

1PRI √ √

4BRI x √

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Fea

ture

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Standard System Features

Call Features Call Back Call Forward Call Group Call Hold Call Paging and Intercom Call Park Call Pickup Call Queue Call Recording Call Routing Blind Transfer Attended Transfer Call Waiting Caller ID Dial by Name Music On Hold/Transfer 3-Way Conference Video Call

PBX Features Black List BLF (Busy Lamp Field) CDR (Call Detailed Record) Conference Room (12 Rooms) Call Monitoring DID (Direct Inward Dialling Number) DISA (Direct Inward System Access) Distinctive Ringtone DND (Do Not Disturb) DNIS (Dialled Number Identification Service) Feature Codes Follow Me IVR (Interactive Voice Responses) Mobility Extension Multi-Language Prompts Multi-Language GUI One Touch Recording Phone Book Phone Provisioning Pin Set Record File Download Ring group SIP Register with UDP/TCP/TLS SIP Trunk Skype for SIP Smart DID Speed Dial Spy SRTP (Secure Real-time Transport Protocol) T.38 Fax (Pass-through) Time Based Rule Virtual Fax Voicemail Voicemail to Email

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Co

mp

aris

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Quick Comparison Guide

Item CooVox-U20 CooVox-U50 CooVox-U60 CooVox-U100

System Capacity

Concurrent Calls 10(Max) 20(Max) 80(Max) 80(Max)

Extension Users 30 100 200 500

Voicemail and

Recording

21,000 mins (.gsm)

21,000 mins (.gsm)

200,000 mins (.gsm)

2,500,000 mins(.gsm)

3000 mins

(.wav)

3000 mins

(.wav)

20,000 mins (.wav)

270,000 mins (.wav)

Hardware Capacity

SDRAM 128MB DDR2 256MB DDR2 1GB DDR3 2GB DDR3

Memory (default) 4GB SD card 4GB SD card 32GB SSD 500GB HDD

or 32GB SSD

Power Supply

Input AC 100-240V AC 100-240V AC 100-240V AC 100-240V

Output DC 12V/1A DC 12V/2A N/A N/A

Item CooVox-U20 CooVox-U50 CooVox-U60 CooVox-U100

FXO-200 (2FXO) √ × √ ×

FXS-200 (2FXS) √ × √ ×

FXOS (1FXO+1FXS) √ × √ ×

4FXO × √ × √

4FXS × √ × √

2FXOS (2FXO+2FXS) × √ × √

1GSM √ × × ×

2GSM × √ × √

4GSM × √ × √

1PRI (E1/T1) × √ (Slot1) × √

4BRI × √ (Slot1) × √ (Slot2)

1UM (UMTS) √ √ √ √

32EM (Echo

Cancellation) × √ √ √

Applicable Cards

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Ha

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se

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Yealink Handsets

The new Yealink T19P is an entry-level IP phone that offers features and performance normally associated with much more advanced phones. The T19P has a 5-line graphical clear LCD display (132 x 64-pixel) which guarantees both a smoother user experience and easy access to much more visual information at a glance. It has dual 10/100 Mbps network ports with integrated Power-over-Ethernet (PoE). The SIP-T19P supports a single VoIP account.

The Yealink T41P is an entry level and feature-rich sip phone for business. The 3-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. The Yealink T41P IP Phone delivers a superb sound quality as well as rich visual experience. With program-mable Keys, the T41P supports vast productivi-ty-enhancing features. Using standard encryp-tion protocols to perform highly secure remote provisioning and software upgrades.

SIP-T28 is an innovative enterprise IP Phone equipped with the most advanced wideband audio codec G.722. It offers unrivalled superb HD voice quality, innovative functional richness, friendly user interface, stylish and elegant design, meanwhile it supports 6 user accounts, BLF/BLA, 16 programmable function keys, increasing working efficiency.

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Ha

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Yealink Handsets

Gigabit Colour Phone Dual-port Gigabit Ethernet T32G is a future-proofing network investment which supports seamless migration to GigE-based network infrastructure. Dual-port Gigabit Ethernet is designed for flexible deployment options and lower cabling costs. 3" TFT-LCD, 400 x 240 pixel, 262K Colours With its high-resolution TFT colour display, the T32G IP Phone offers a brilliant depiction of callers information. The users interface was designed for clarity and intuitive operation. HD Voice Quality, Inherits all the features of T22 V60 Equipped with the TI Aries chipset, HD Handset, HD Speaker and HD codec (G.722). The T32G IP Phone offers an unrivalled, lifelike audio experience. Broad and robust interoperability with a broad array of SIP call control platforms for open choices and simplified provisioning and support.

Yealink T46G Ultra-elegant Gigabit IP Phone (Bluetooth, HD Voice, Paperless, 5-way con-ference) The Yealink T46G IP Phones features a 4.3" 480x272-pixel color display with backlight. The T46G enables up to 6 SIP accounts, 5-way conferences and features 10 multifunctional line keys. The T46G IP phone also provides USB Bluetooth connection portals that allow Bluetooth earphones to be used freely in the immediate office environment. Hands-free remote working combines convenience with comfort.

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Co

oP

an

el

CooVox Coo Panel

CooPanel is a multi-function operator panel solution and is designed to allow operators and receptionists management of internal telephone calls in SMB environments. It is developed as a plug-in for CooVox IP phone systems, which will show you detailed IP PBX activities, extensions status, history calls and more. User can utilize this panel to make a call, transfer, and search contact from phonebook.

For Receptionist / Users

See extensions’ status (Log off/ Idle/ Ringing/ In call/ On hold)

See current call

Check call logs

Transfer directly to destination extension, voicemail or external numbers

Pick up the ringing call

For Call Centre

See agent's extension status (Log off/Idle/ Ringing/ In call/ On hold)

Spy the specified agent

Private chatting with one agent

Click to call from the phonebook

For Dispatch

See all extensions’ status in real time (Log off/Idle/ Ringing/ In call/ On hold)

Call directly extensions or external numbers

Forced to hang up the extension in the call

Intrude into a session to be a three-way conferencing

Intercom directly with one extension

Spy the specified extension’s calls

Private chat with a specified extension who is in the call

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CT

MS

Cloud Telephony Management System

Companies of all sizes are facing the challenge of beating tight operational schedules and

customer demands. Time and staff resources are a fundamental cost for any company leader;

and in today’s competitive environment it is essential to limit the IT budget and staff resources.

This is where Cloud Telephony Management System can assist your company.

VoIP is a credible solution and is fully supported by our cloud telephony management system.

Management of remote infrastructure creates another headache that must be addressed.

Normally, an IP PBX will only solve the call cost problem, and not the more pressing issue of;

how do you manage offices located in different cities or countries? If an office was to suddenly fail

or go offline, how do you know, and how can you help? How would you remote control and

monitor?

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CT

MS

Cloud Telephony Management System

CTMS：abbreviation of Cloud Telephony Management System, is the perfect solution. CTMS

consists of three parts: CTMC+ CTN+ IP Phone.

CTMC： (Cloud Telephony Management Centre) is a network node management centre which has

been independently developed by Zycoo, and can be utilized by VoIP service providers and enterprises users to manage multiple CooVox CTNs (Cloud Telephony Nodes). CTMC provides a multitude of features for CTN including auto-provision, software/firmware upgrade management, status/performance monitoring, warning log diagnosis etc. CMTC is a powerful solution that delivers the features and functionality required to manage and maintain a highly dispersed telephony environment through the use of a single centralized management system.

CTN： (Cloud Telephony Node) is the node of cloud telephony management system and handling the

switch of telephony communication. Zycoo CooVox series IP PBX can be taken as the node after upgrading. CTN is allowed for branch’s administrator to configure the local network connections.

Centralized configuration and upgrading of CTNs

Monitor system information, configuration and service status

View and backup of system log, operation log and call log

Manage multi-service and user groups based on template

Manage configuration for individual or multiple devices based on user groups

Flexible upgrading control strategy allowing for convenient software and firmware upgrades

Based on TR069 protocol, allowing nodes to pass through private networks

Adopting B/S managing mode to achieve multi-language GUI, humanized management

process, and easy operation

Based on Linux which ensures the device is secure and reliable

Password change supported and license authentication available

Benefits and Features

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Suite 1-12 Woodhead House

Centre 27 Business Park

Woodhead Road

Birstall

WF17 9TD

0113 244 5150

[email protected]

Documents

Small and Medium Enterprise Communications …storage.googleapis.com/wzukusers/user-23539658/documents...small and medium-sized businesses in an integrated, modular and scalable package