Sloan

November 2013

Sloan

SUNY is a nationally recognized leader in online learning through the SUNY Learning Network (SLN), its partner campuses and Empire State College

▪ 35 campuses opt in to SLN

▪ SLN Online Course Finder is available to all campuses

▪ Regional Campus Consortia are forming to promote collaborative degree programs

SUNY’s Online Environment


Provides options for students

Facilitates transfer and completion of general education

12,000 online sections /

academic year

3,800 general education sections

(guaranteed to transfer)

~3,400 sections of foundation

courses in major (guaranteed to transfer)

Students in online course sections*

▪ Academic Year 2011-2012

*Report incomplete - excludes several high-volume providers


86,487 unique students 201,799 enrollments in sections

Progress vs. Demand

▪ Current online degree offering is modest for SUNY’s size:

– 95 Associate degree programs

– 41 Bachelor’s degree programs (28 at Empire State)

– 22 Master’s degree programs

▪ Data reports community college graduates are pursuing other institutions to continue studies online!


Chancellor’s Online Education Advisory Group

Chancellor Zimpher called for an expansion of SUNY’s online environment to facilitate student success:

Chancellor’s Online Education Advisory Group

Getting Down to Business

Empire State College provided a comprehensive proposal for Open SUNY which served as a foundation for discussions.

Idea generation from campus participants on how to leverage our existing strengths and potential to take SUNY to the next level.

Through the process, the group agreed on the need to approach this new endeavor as a system.

This group’s report led to a resolution by the SUNY Board of Trustees on March 19th, 2013 empowering the Provost to begin implementation of Open SUNY.

Enter The Power of SUNY

The Provost’s Open SUNY Advisory Committee

A transparent process with advisors from across SUNY

• 16 campus members serving in an advisory role

• Includes president, provost, faculty, student, and administration perspectives

• Established sub-groups to focus on quality, research and innovation, multi-campus programs, PLA, and MOOCs

• Will continue to meet monthly into the new year

Chair, and former UFS President,

Dr. Ken O’Brien

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Open SUNY is focused on enhancing SUNY’s role in supporting students’ access, completion and success

Colleges and universities▪ Sustainably support each institution’s

unique student offering and experience by expanding reach and student outcomes

Students▪ Improve the Access + Completion = Success

equation for students. Reach new groups of learners and reach learners in a new way

Faculty▪ Enhance quality instruction for their

students; develop professionally; use cutting edge learning tools to improve instruction; enhance profile

State▪ Meet the demanding needs of employers and society

by producing graduates capable for the 21st century

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Just in New York, there are millions of individuals that need access to a high

quality higher education

SOURCE: National Center for Education Statistics, Current Population Survey

Underserved adults

High school students

New Yorkers

Juniors and seniors in NYS 0.39 M

6.9 MAt least a high school education, but no college degree

4.2 MAssociate or bachelor’s degree

0.86 MOther NYS college students

Current SUNY students 0.46 M

Currently enrolled

Millions more potential students in other states and around the world

12Source: 2013 State of the University Address: College Is Worth It, January 15, 2013; Interim Report of the Chancellor’s Online Education Advisory Team, December 2012; SUNY Board Outlines Implementation of Open SUNY, March 19, 2013

Open SUNY will provide students with the nation’s leading online learning experience. Open SUNY will draw on the Power of SUNY and support campuses and faculty to:

▪ Dramatically expand access to higher education

▪ Raise completion rates

▪ Prepare students for success in their lives and careers, and contribute to the economic success of New York State and beyond

The Open SUNY vision

13

10 Regions…

Open SUNY communications by the numbers

We’ve been to . . .

…and 25+ meetings with stakeholders

We’ve spoken with . . .

We’ve had . . .

6,000+ visits to our

website…

…with 5,000+ unique visitors…

Open SUNY

…and almost 100 people have signed up to receive updates on

our website

Reps from 63 out of 64

campuses…

…and 300 people in four

months

All of these perspectives have

helped inform development of

Open SUNY

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Campus and system-wide

initiatives andsupports

Student supports

Studentconcierge

Academicinitiatives

Innovativelearningpractices

Policyarchitecture

Stakeholderengagementand commu-

nications

Open SUNY-poweredofferings

Open SUNYinfrastructure

Educationalresources

Open SUNYInternational

Monitoringand

continuousimprovement

Studentserviceshotline

Experientiallearning

Studentonline

experience

Faculty engagement

Facultyprofessionaldevelopment

in onlineeducation

Open SUNYLearning

Commons

24/7 servicedesk

Open SUNY

Emerging view of Open SUNY initiatives

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initiatives andsupportsStudent

supports

24/7 servicedesk

Onlineacademictutoring

Studentconcierge

Libraryand open

educationalresources

Studentcomputerprogram

Academicinitiatives


Affordablebroadband

for NYS

IT enablers

Revenueandcost

models

Legal andcompliance

policies

Universalsign-on

Onlinereadiness

assessment

Policyarchitecture

Open SUNY

Fundersand

partners

Potentialstudents

SUNY

NY State


nications

Prior learning

assessment

Identification& verification

High-needsdisciplines

Generaleducation

SignatureSUNY

programs

Skillremediation

Workforcedevelopment




Competency-based

learning

Credit-bearing

third-partycontent


ePortfolio

Open-SUNY.edunavigator

Creditsand financialaid acrosscampuses

Monitoringand




Explorationcourse

Studentonline

experience

Faculty engagement

Research&

innovation


in onlineeducation

CoursesupportsCommunity

building Skilldevelopment

Open SUNYLearning

Commons

24/7 servicedesk

Institutionalpathways &readiness


We are in the process of selecting launch programs and assets

Programs and assets

63 •Degree Nominations from 30 Campuses

45 •Asset Submissions from 21 Campuses

We received . . .

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The Open SUNY team is preparing to unveil Open SUNY to the world in January 2014

Translate Open SUNY vision into detailed designJul – Sept 2013

Prepare for January 2014 introduction of Open SUNYOct 2013 – Jan 2014

Prepare to launch Open SUNY at scale in September 2014Feb – Sept 2014

Continue innovating and improving on Open SUNYOct 2014 and beyond

▪ Select and onboard 4-6 distinctive existing online degrees that will be introduced as enhanced “Open SUNY-powered degrees” in January

▪ Implement extensive student supports for students in Open SUNY-powered degrees, including 24/7 customer service, online academic tutoring, readiness assessment, and a personal student concierge

▪ Design and launch a faculty center to facilitate a peer-to-peer faculty network promoting excellence in online education

▪ Orchestrate communications campaign, both for inside SUNY and for potential students

▪ Lay the groundwork for at-scale model to be launched in September 2014, including selection of additional high-needs Open SUNY-powered degree programs

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initiatives andsupportsStudent

supports

24/7 servicedesk


Studentconcierge

Libraryand open



Academicinitiatives


Affordablebroadband

for NYS

IT enablers

Revenueandcost

models

Legal andcompliance

policies

Universalsign-on

Onlinereadiness

assessment

Policyarchitecture

Open SUNY

Fundersand

partners

Potentialstudents

SUNY

NY State


nications

Prior learning

assessment



Generaleducation

SignatureSUNY

programs

Skillremediation





Competency-based

learning

Credit-bearing

third-partycontent


ePortfolio



Monitoringand




Explorationcourse

Studentonline

experience

Faculty engagement

Research&

innovation


in onlineeducation


building Skilldevelopment

Open SUNYLearning

Commons

24/7 servicedesk

Institutionalpathways &readiness


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WHY DO WE CARE ABOUT ACADEMIC INITIATIVES?▪ Academic initiatives are the heart of

what and how students learn

WHAT WILL OPEN SUNY’S ACADEMIC INITIATIVES ACHIEVE?▪ These initiatives hold the key to

expanding access, decreasing time to degree, and increasing students’ success in the work place

▪ By incubating innovation and collaboration, the academic initiatives will unleash the power of SUNY’s systemness on behalf of students

WHAT ARE THE ELEMENTS OF OPEN SUNY’S ACADEMIC INITIATIVES?▪ Open SUNY-powered offerings are online degrees, courses, and services that receive OS-supports to

increase quality and provide wrap services to students and faculty ▪ Experiential learning will provide students with practical, hands-on training and support success▪ Innovative learning practices will investigate new ways to ensure Open SUNY-powered offerings meet

the demands of working adults who will most benefit from Open SUNY▪ Open SUNY International boost overseas enrollment in SUNY offerings and connect US students to

overseas experiences

ACADEMIC INITIATIVES

Academicinitiatives


Open SUNY

Prior learning

assessment


Generaleducation

SignatureSUNY

programs

Skillremediation



Competency-based

learning

Credit-bearing

third-partycontent



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Collectively, the selected had to:

Clearly benefit the social and economic good of NYS

Represent a mix of undergraduate (associate and baccalaureate) and graduate-level programs, across campus sectors

Bring sufficient quality and distinctiveness to be part of the first wave of Open SUNY-powered degrees

Individually, each program had to:

Be distinctive within the SUNY system

Demonstrate the capacity and commitment to implement Open SUNY supports for students (e.g., concierge, tutoring) and faculty at their campus and inform development of a model for implementation beyond their campus

Express the ability and willingness to grow enrollment

Exhibit openness to forging collaborative partnerships with other campuses (e.g., degree ladders)

Have far-reaching support on their campus for the program and for online-enabled education more broadly

Wave 1 programs were considered collectively and individually against a set of criteria


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The Open SUNY-powered online offerings investment strategy will prioritize…

In steady state, an annual competition will be hosted by the Provost’s Office through which SUNY institutions will propose Open SUNY-powered offerings.

High needs fields

Ladders to opportunity

Collaboration over competition

Pipeline of programs

Institutional maturity

Principles for end-state investment in Open SUNY-powered offerings

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Explore innovative models:


▪ Lower cost of education

▪ Reduce time to degree

▪ Accommodate different learning styles

▪ Increase flexibility in degree pathway

▪ Increase completion rates

Open SUNY will build upon existing work to solve some of the challenges faced in higher education today

MOOCs

Lumina Grant

Open Text

books

Open Educational Resources

SUNY Complete

IITG Grants

Alfred

Credit for 3rd party

content

PLA

Stony Brook

Empire State

Badging

Gaming

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Open SUNY will build upon existing work to solve some of the challenges faced in higher education today

SUNY Complete

• Data-driven outreach to SUNY students who have stopped out with the aim of reconnecting and completing their education

• Partnership between Empire State College and the University at Albany

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WHAT ARE THE ELEMENTS OF OPEN SUNY’S FACULTY ENGAGEMENT?▪ A center for faculty professional development in online education that establishes

a world-class peer-to-peer network of faculty to encourage innovation, develop knowledge, supporting course development, and build community

▪ Open SUNY Learning Commons to enable faculty to connect and collaborate with each other across the system

▪ 24/7 service desk to provide technical assistance to faculty when needed

WHAT WILL OPEN SUNY’S FACULTY ENGAGEMENTS ACHIEVE?▪ Open SUNY faculty engagement will

encourage and recognize faculty engaged or interested in online education

▪ Faculty will receive extensive support regardless of their existing expertise in online teaching

FACULTY ENGAGEMENT

WHY DO WE CARE ABOUT FACULTY ENGAGEMENT?▪ SUNY seeks to provide extraordinary professional

development opportunities for its faculty▪ Innovative, world-class faculty are necessary for

providing high-quality online education to students

Open SUNY

Faculty engagemen

t

Research&

innovation


in onlineeducation


building Competencydevelopment

Open SUNYLearning

Commons

24/7 servicedesk


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Explorer“Interested in learning more”

How Explorers are supported:▪ High quality core skill development courses▪ Comprehensive course development support

Responsibilities of an Explorer:▪ Engage fully in the training and course

development processes▪ Be active members of the community

Champion“Experienced online educator”

How Champions are supported:▪ Advanced skill development and accreditation▪ Chancellor awards for excellence in teaching▪ Comprehensive course development support▪ Connecting with campuses looking for faculty

Responsibilities of a Champion▪ Develop advanced knowledge and keep up to

date with the latest developments▪ Coach peers needing support▪ Help co-develop and co-lead faculty training

Expert“Faculty coach and mentor”

How Experts are supported:▪ Release time for faculty development▪ Sponsored attendance at industry

conferences▪ Research grants and supportResponsibilities of an Expert:▪ Coach peers needing support▪ Develop and lead faculty training▪ Deploy new technologies and pedagogical

approaches, codify new knowledge

Innovator“Researcher, innovator & policy maker”

How Innovators are supported:▪ Research grants and support▪ Leadership positions within the center▪ Inclusion in campus policy setting bodies

Responsibilities of an Innovator▪ Conduct research and involve Expert faculty

in experimentation and innovation▪ Help set research agenda and lead

conferences and workshops

FACULTY ENGAGEMENT

A center for faculty professional development for online education will cultivate a community of practitioners,

with four possible roles

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Faculty professional development for online education

FACULTY ENGAGEMENT

A comprehensive training set taught by Expert and Innovator faculty and delivered through online and offline workshops, webinars, and graduate level certified courses, training covers: ▪ Pedagogical

approaches▪ LMS platforms▪ Advanced technology

in teaching

Competency developmentB

Support through the course development and delivery process provided by a team comprising of:▪ Expert peers acting as

instructional design coaches

▪ Content discovery specialists to help discover content

▪ Content developers (multi-media experts) to help create content

Course supportC

A community of peers with strong inter-connections enabled by:▪ Online forums

powered by Learning Commons

▪ Regular calls, webinars and workshops hosted by the teaching center

▪ Annual conferences hosted by research and teaching centers

CommunityD

A research and innovative instruction center that supports research and experimentation in teaching through:▪ Setting research

agenda▪ Awarding funding▪ Documenting and

publicizing findings▪ Facilitating

connections and collaboration

Research & innovationA

The center enables its members through research, skill development, course development supports and

community building

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WHY DO WE CARE ABOUT STUDENT SUPPORTS?▪ Current completion rates for online students are lower than for

residential, and student supports are one key lever for improving completion

▪ Online students need and want certain supports for success, including: – One place to turn for all their questions– Access to and follow up from an actual person– Technology that is easy and enabling

WHAT ARE THE ELEMENTS OF OPEN SUNY’S STUDENT SUPPORTS?▪ A personal concierge who helps students navigate

online learning at SUNY and who takes personal responsibility for students’ success

▪ 24/7 access to online tutoring and service desk▪ Degree navigator to discover learning pathways▪ Readiness assessment and exploration course to

test individuals’ aptitude for online learning

STUDENT SUPPORTS

Student supports

24/7 servicedesk


Studentconcierge

Libraryand open



Universalsign-on

Onlinereadiness

assessment

Open SUNY


ePortfolio



Explorationcourse

Studentonline

experience


WHAT WILL OPEN SUNY’S STUDENT SUPPORTS ACHIEVE?▪ Improved completion▪ More prepared students▪ Faster path to an online degree

Exploration courseReadiness assessment

Short simulation of an online course to familiarize potential students with the process of learning online

Self-assessment for students to understand what it takes to succeed in an online course and determine whether they are ready; may be just a single assessment, a battery of quizzes, or a short course tied to an assessment

What it is

▪ Work with faculty and lecturers to develop short course

▪ Designate 1-2 faculty members and 3 TAs to flush out course design and facilitate course instruction

▪ Continue to encourage campus-specific efforts (e.g., online quizzes and toolkits, currently provided through most campus’ online learning portal)

▪ Enter into contract with external provider (e.g., SmarterMeasure) at the system level for campuses that do not have an assessment

▪ Scale up strong resources and make them available system-wide

Implementation plan

▪ Available at launch

▪ Integrated into student outreach efforts

▪ Assessment results integrated into student concierge platform

▪ Announced at launch

▪ Launched mid-spring; will target potential students for fall 2014

Timing

STUDENT SUPPORTS

Exploration course and readiness assessment

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A

B

Student services hotline▪ Universal hotline and web portal for all students with 24/7 access▪ Serves as a central point of access for 24/7 service desk and

subject-specific academic tutoring▪ Student calls 1-855-OPN-SUNY or visits an online web portal,

which redirects them to the service they need. The same phone number can also link students to their concierge

Personalized student concierge▪ Highly trained individual personally assigned to 180-200 students▪ Core responsibility is to resolve all student issues

– Proactively provide academic advising and skills coaching– Track student performance and intervenes as necessary– Respond to student outreach

▪ Concierge meets with each student at the start of the semester; subsequent touch points are based on student need

STUDENT SUPPORTS

TO BE TESTED WITH PARTNER CAMPUSES

We hypothesize two components for the high-touch student support model

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WHY DO WE CARE ABOUT CAMPUS AND SYSTEM-WIDE INITIATIVES AND SUPPORTS?▪ SUNY campuses require necessary enablers to better serve

students and improve outcomes

WHAT WILL OPEN SUNY’S CAMPUS AND SYSTEM-WIDE SUPPORTS ACHIEVE?▪ Campus and system-wide initiatives

and supports will provide the infrastructure, policy backbone, and shared capabilities to let campuses pay for and deliver Open SUNY supports

WHAT ARE THE ELEMENTS OF OPEN SUNY’S CAMPUS AND SYSTEM-WIDE SUPPORTS?▪ IT and other infrastructure▪ Legal, financial, and other policies▪ Robust centralized communications with all relevant

stakeholders

CAMPUS AND SYSTEM-WIDE INITIATIVES AND SUPPORTS


initiatives andsupports

Affordablebroadband

for NYS

IT enablers

Revenueandcost

models

Legal andcompliance

policies

Policyarchitecture

Open SUNY

Fundersand

partners

Potentialstudents

SUNY

NY State


nications





Institutional Pathways

and Readiness

Goal: Increase the capacity of campuses to ensure quality and success in online learning across the system, by:

Open SUNY Institutional Readiness

Increasing awareness of campus leadership of what it takes to ensure quality and success,

Facilitating self-assessment to identify campus best practices and determine where gaps exist that need to be closed;

Facilitating implementation planning to ensure that best practices are sustained and ensure that gaps will be closed; and

Enabling benchmarking and the sharing of best practices between campuses for ongoing continuous quality improvement across the SUNY

system.


Sloan-C Quality Scorecard

• Serves as the basis for self- assessment

• Indicators provides a framework for documenting best practices and identifying possible actions to close gaps

• Both feed into implementation planning and continuous quality improvement

• Options for integration into strategic planning and other campus planning processes



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Overview of Process and Campus Commitment/Expectations1-2 hours (virtual or on the campus)

Engagement with Campus Leadership and could include Campus Community▪ Campus background and

strategy/ goals for online learning▪ Update on Open SUNY and

discussion of campus role▪ Review of Sloan-C Quality

Scorecard - Nine categories of quality and 70 indicators

▪ Outline process and time frame for deliverables

Self-Assessment1 day (on the campus)

Engagement with Campus Leadership Team▪ Individuals complete self-

assessment▪ Facilitated discussion to

determine consensus ratings▪ Identify best practices▪ Identify areas where gaps

need to be closed to meet requirements of quality indicator

Implementation Planning1 day (on the campus)

Engagement with Campus Leadership Team▪ Individuals document best

practices▪ Individuals identify possible

actions to close gaps▪ Proposal from Leadership

Team to President for comprehensive implementation plan:– Org structure – Sustain best practices– Close gaps– Benchmarkiing– Continuous Quality

Improvement

Campus Consulting Engagement Process



Connect and stay informed

http://open.suny.edu

http://open.suny.edu/

Documents

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