SKILL ENHANCEMENT TECHNIQUES

TOTAL QUALITY MANAGEMENT

BySarita S. Gurnule

SKILL ENHANCEMENT • Skill enhancement provides the

opportunity and knowledge for a client to develop and strengthen the necessary skills to gain, maintain, and advance in a chosen area

DEFINITION OF SKILL ENHANCEMENT

Skill enhancement programs are focused around training that combines the best practices from education, psychology, social work, career counselling, sports, and technology training.

Four parts to effect training in specific skill enhancement: assessment, skills program construction and selection, implementation, and feedback/evaluation

Ex: Skills enhancement is designed to increase the income and economic self-sufficiency of low-wage working households

Community Action inc.

TOTAL QUALITY MANAGEMENT (TQM)

The Evolution of TQM

Time: early 1940s 1960s 1980s & beyond 1900s

Focus: inspection Statistical organizational customer driven sampling quality focus quality

old concept of quality new quality concept Inspect for quality after production Build and Identify quality into process

Timeline showing the differences between old and new concepts of quality

TQM

An integrated effort designed to improve quality performance at every level of the organization .

In TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.

Leaders as Philip B. Crosby, W. Edwards Deming, Kaoru Ishikawa and Joseph M. Juran

Management for TQM

Designing High Performance Work Teams

Employee InvolvementSuggestion SystemsEmpowermentTraining & EducationTeamwork and Co-operationCompensation & RecognitionRecruitmentPerformance Appraisal

Philosophy of TQM

What characterizes TQM is the focus on identifying root causes of the quality problems and correcting them at the source, as apposed to inspecting the product after it has been made.

Concepts of TQM philosophyConcept Main Idea

Customer Focus

Continuous Improvement

Employee Empowerment

Use of quality tools

Product design

Process management

Managing suppliers quality

-Goal is to identify and meet customer needs

-A philosophy of never ending improvement

-Employees are expected to seek out, identify and correct quality problems

-Ongoing employee training in use of quality tools.

-Products need to be design to meet customer expectations

-Quality should be built into process; sources of quality problems should be identified and corrected.

-Quality concepts must extend to company’s suppliers

QUALITY PROBLEM

Late delivery

Out of spec material

defects

training

ability

supervision

experience

maintenance

calibration

type

age

temperature

dust

lightning

ventilation

Process design

Poor product design

Poor quality management

Out of specification

type

Material grade

SUPPLIERS WORKERS MACHINES

ENVIRONMENTPROCESS MATERIALS

Fig: A general cause and effect (fishbone) diagram of TQM

Principle of objectives

Bringing people togetherDeveloping an attitudeEliminating fearUnderstand customerProvide high quality productTo keep up the pace of changeTo be one step ahead of the

customer’s needs.

Advantages/Benefits of TQM

TQM helps to focus clearly on the needs of the market.

TQM facilitates to aspire for a top quality performer in every sphere of activity

It channelizes the procedures necessary to achieve quality performance

It helps examine critically and continuously all process to remove non- productive activities and waste

Helps to develop good procedure for communication & acknowledging good work

Helps to receive the process need to develop the strategy of never ending improvement.

Tangible gains Intangible gains

- Better product quality - Effective team work

- Productivity improvement - Enhancement of job interest

- Reduced quality cost - Improvement in human relations and work area morale

- Increased market - Participative culture

-Increased profitability - Customer satisfaction

THANK YOU

Que: State the role of TQM in HRD skill enhancement techniques.