Upload
others
View
15
Download
0
Embed Size (px)
Citation preview
2011-06-01 ©SKF Slide 1 [Code] SKF [Organisation]
SKF Business Excellence- our Lean journey
Tom JohnstonePresident & CEO
2011-06-01 ©SKF Slide 1 [Code] SKF [Organisation]
May 31st 2011
SKF Quality Journey Key milestones
1950-1970 1980 1990 2000 2010
SKF Group QMSG Q
SKF GlobalProduct stds
The Knowledge Engineeringcompany / 5 techn platforms
Group Key Business Processes
SKF
SKF Q1
Group QMSQb
Bus. Proc.system
Group QAudits
SKF QualityAcademy
Aut Div ZD concept
Group ZD
SKF Sustainability SKF Care
Group EHSEb
Group6 Sigma
TQM6 Sigma in
transactionalprocesses
SKF Channel concept
Manufact.Excellence
BusinessExcellence
2011-06-01 ©SKF Slide 2 [Code] SKF [Organisation]
Audi/VwEXTERNAL
Supplier cost reduction pressure
Warranty terms
Liability laws
Mil. Std.
AQAP(NATO)
ISO 14000 OSHAS 18000 InternationalAwards
BS 5750 QS 9000ISO 9000 TS 16949
FordQ-101
TS 16949-09GM/others
2011-06-01 ©SKF Slide 2 [Code] SKF [Organisation]
Six Sigma
• 2011 Q1 status:
• 22 Master Black Belts
• 437 Black Belts
• 2,105 Green Belts
• 181 projects closed whereof 7 replicated
• 955 projects ongoing
Hard savings2005 SEK 150 m
2011-06-01 ©SKF Slide 3 [Code] SKF [Organisation]
2005: SEK 150 m 2006: SEK 200 m2007: SEK 302 m2008: SEK 462 m2009: SEK 430 m2010: SEK 468 m2011 Ytd: SEK 69 m
4 dimensions:”Standard” Six Sigma, Design for Six Sigma, Lean Six Sigma and Six Sigma for Growth
SKF Bridge of Manufacturing Excellence
• Everyday improvement
• by everybody• by everybody
• everywhere
Find the problem
2011-06-01 ©SKF Slide 4 [Code] SKF [Organisation]
Fix the problemKeep the problem from
coming back
2011-06-01 ©SKF Slide 3 [Code] SKF [Organisation]
What is Business Excellence for SKF?
“Delivering value to our customers in the most effective and efficient ways possible,
through fully utilising the knowledge of our people, our partners and our
2011-06-01 ©SKF Slide 5 [Code] SKF [Organisation]
technology”
It all begins…with a focus on the customer!
2011-06-01 ©SKF Slide 6 [Code] SKF [Organisation]
2011-06-01 ©SKF Slide 4 [Code] SKF [Organisation]
SKF Business Excellence – the next step on our journey
2011-06-01 ©SKF Slide 7 [Code] SKF [Organisation]
It starts with Leadership !
2011-06-01 ©SKF Slide 8 [Code] SKF [Organisation]
Mindset changeCultural change
Change of managing
2011-06-01 ©SKF Slide 5 [Code] SKF [Organisation]
The SKF Excellence model
2011-06-01 ©SKF Slide 9 [Code] SKF [Organisation]
The foundation is the SKF Values
• Empowerment
• High Ethics
• Openness
• Teamwork
2011-06-01 ©SKF Slide 10 [Code] SKF [Organisation]
Teamwork
2011-06-01 ©SKF Slide 6 [Code] SKF [Organisation]
Under the roof of the SKF Drivers
• Profitability
• Quality
• Innovation
• Speed
S t i bilit
2011-06-01 ©SKF Slide 11 [Code] SKF [Organisation]
• Sustainability
The SKF Excellence model
2011-06-01 ©SKF Slide 12 [Code] SKF [Organisation]
2011-06-01 ©SKF Slide 7 [Code] SKF [Organisation]
The SKF Business Excellence Principles
• Standardised Work
• Right from me
• We care
• Customer value driven output
• Continuous improvement
2011-06-01 ©SKF Slide 13 [Code] SKF [Organisation]
• Continuous improvement
The SKF Excellence model
2011-06-01 ©SKF Slide 14 [Code] SKF [Organisation]
2011-06-01 ©SKF Slide 8 [Code] SKF [Organisation]
Applying the methods
• Continuous improvement
• SKF Six Sigma• SKF Six Sigma
• Value Stream Mapping
• A defined escalation plan
2011-06-01 ©SKF Slide 15 [Code] SKF [Organisation]
The SKF Excellence model
2011-06-01 ©SKF Slide 16 [Code] SKF [Organisation]
2011-06-01 ©SKF Slide 9 [Code] SKF [Organisation]
Three categories of processes
Manufacturing processesTransactional processesCreative processes
localised team
•Defined process•Defined organisation•Defined product / spec’s
localised remoteteam team
•Partly defined process•Defined organisation•Partly defined product or service
localised remoteteam team
• Process not always defined •Defined organisation•Non repetitive
2011-06-01 ©SKF Slide 18 [Code] SKF [Organisation]
spec s•Defined measures•Repetitive•Localised team•Can be standardised
or service •Repetitive•Can be standardised
•Non-repetitive•Standardisation?
Business Excellence in Demand Chain
Practice Grounds in each area – focus on efficiency
Marketing & Sales
Distribution &Cust. Service Manufacturing PurchasingCustomer Supplie
r
2011-06-01 ©SKF Slide 19 [Code] SKF [Organisation]
2011-06-01 ©SKF Slide 10 [Code] SKF [Organisation]
Business Excellence in Demand Chain
Practice Grounds in each area
Marketing & Sales
Distribution &Cust. Service Manufacturing PurchasingCustomer Supplie
r
Practice Grounds phase 1 Focus on Efficiency
2011-06-01 ©SKF Slide 20 [Code] SKF [Organisation]
Business Excellence in Demand Chain
DC Practice Ground – focus on effectiveness
Marketing & Sales
Distribution &Cust. Service Manufacturing PurchasingCustomer Supplie
r
Information & physical flows
Practice Ground phase 2 Focus on Effectiveness
2011-06-01 ©SKF Slide 21 [Code] SKF [Organisation]
2011-06-01 ©SKF Slide 11 [Code] SKF [Organisation]
Business Excellence in Demand Chain
Demand Chain Practice Grounds
Marketing & Sales
Distribution &Cust. Service Manufacturing PurchasingCustomer Supplie
r
Information & physical flows
Practice Ground phase 1 Focus on Efficiency
2011-06-01 ©SKF Slide 22 [Code] SKF [Organisation]
Practice Ground phase 2 Focus on Effectiveness
The Excellence Journey- the natural phases
BE-> effectiveness-> efficiencythrough knowledge
Doing the right things
Doing the right things right
Creating customer value
Driving out wasteWhat BE is about
1.Stabilise
0. Leadership / Way of
thinking / Culture
2011-06-01 ©SKF Slide 23 [Code] SKF [Organisation]
2.Promote C.I. culture
& activitiesD M A I C
3.Sustain
D M A I C
2011-06-01 ©SKF Slide 12 [Code] SKF [Organisation]
The Excellence Journey - the tool box
0. Leadership / Way of thinking /
CultureCollecting the
NeedsBridge
meetingsBE simulation
games”Go & See”Leadership training
1.Stabilise
Standardised processes/ activities
5S6 Sigma
Reduction of variation
2. Promote C.I. culture & activities
Methods / tools training
Act in real time Escalate / 6σPulse
meetings
Visualisation
2011-06-01 ©SKF Slide 24 [Code] SKF [Organisation]
3.Sustain
QMS Qb/Qc/Qd
BE assessm.and/or audits
Deviation from ‘Normal Situation’
Challenge the normal situation
Keys to the success of SKF Business Excellence
• Must by done by the people for the people - and for the customers!and for the customers!
• Drive for and ownership of SKF Business Excellence must be in the operations
• Central SKF Group BE team – bridge the business processes
2011-06-01 ©SKF Slide 25 [Code] SKF [Organisation]
• This is an extremely important culture change - training for leadership and to help the change is vital!