Sjzl20090806-ZXWR RNC (V3.07.300) Alarm Code Reference

ZXWR RNCRadio Network ControllerAlarm Code Reference

Version 3.07.300

ZTE CORPORATION ZTE Plaza, Keji Road South, Hi-Tech Industrial Park, Nanshan District, Shenzhen, P. R. China 518057 Tel: (86) 755 26771900 Fax: (86) 755 26770801 URL: http://ensupport.zte.com.cn E-mail: [email protected]

LEGAL INFORMATION Copyright 2006 ZTE CORPORATION. The contents of this document are protected by copyright laws and international treaties. Any reproduction or distribution of this document or any portion of this document, in any form by any means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality obligations. All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE CORPORATION or of their respective owners. This document is provided as is, and all express, implied, or statutory warranties, representations or conditions are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the information contained herein. ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the subject matter of this document. Except as expressly provided in any written license between ZTE CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter herein. ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice. Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information. The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History

Date Revision No. Serial No. Reason for Issue

Feb. 20, 2009 R1.0 sjzl20090806 First edition (ZXWR RNC V3.07.300i + OMMR V3.17.300h + NetnumenM31 V3.10.410d)

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Document Name ZXWR RNC Radio Network Controller Alarm Code Reference

Product Version ZXWR RNC V3.07.300i + OMMR V3.17.300h + NetnumenM31 V3.10.410d Document Revision Number R1.0

Serial No. sjzl20090806 Equipment Installation Date

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Contents

About This Manual ............................................................ i

Purpose................................................................................ i Intended Audience ................................................................. i What Is in This Manual ........................................................... i Conventions.......................................................................... i How to Get in Touch.............................................................. ii

Chapter 1.......................................................................... 1

Fault Management ...........................................................1

Overview .......................................................................1

Introduction of Terms ......................................................1 Alarm Code..........................................................................1 Severity ..............................................................................2 Alarm Type ..........................................................................2 Cause .................................................................................2 Handling..............................................................................3

Chapter 2.......................................................................... 5

Alarm Code....................................................................... 5

198000002 ..........................................................................5 198000256 ..........................................................................6 198000518 ..........................................................................7 198000576 ..........................................................................7 198001026 ..........................................................................7 198001284 ..........................................................................8 198001285 ..........................................................................8 198001286 ..........................................................................8 198001600 ..........................................................................9 198001792 ..........................................................................9 198002560 ........................................................................ 10 198002561 ........................................................................ 11

198002562.........................................................................12 198002624.........................................................................12 198002625.........................................................................13 198002880.........................................................................13 198003073.........................................................................13 198003136.........................................................................14 198003137.........................................................................14 198003392.........................................................................15 198003393.........................................................................15 198003394.........................................................................15 198003395.........................................................................15 198003648.........................................................................16 198003649.........................................................................16 198003904.........................................................................16 198003905.........................................................................17 198005120.........................................................................17 198005121.........................................................................17 198005122.........................................................................18 198005123.........................................................................19 198005124.........................................................................19 198005125.........................................................................20 198005126.........................................................................20 198005188.........................................................................21 198005189.........................................................................22 198005192.........................................................................22 198005193.........................................................................23 198005194.........................................................................23 198005376.........................................................................24 198005378.........................................................................25 198005379.........................................................................26 198005381.........................................................................27 198005382.........................................................................27 198005387.........................................................................28 198005388.........................................................................29 198005389.........................................................................29 198005390.........................................................................29 198005395.........................................................................30 198005396.........................................................................31 198005397.........................................................................32

198005398 ........................................................................ 32 198005399 ........................................................................ 33 198005401 ........................................................................ 34 198005441 ........................................................................ 34 198005448 ........................................................................ 34 198005632 ........................................................................ 35 198005633 ........................................................................ 36 198005635 ........................................................................ 36 198005636 ........................................................................ 36 198005637 ........................................................................ 37 198005638 ........................................................................ 37 198005639 ........................................................................ 38 198005640 ........................................................................ 38 198005641 ........................................................................ 39 198005643 ........................................................................ 39 198005644 ........................................................................ 39 198005645 ........................................................................ 40 198005646 ........................................................................ 40 198005647 ........................................................................ 41 198005648 ........................................................................ 41 198005649 ........................................................................ 42 198005650 ........................................................................ 42 198005651 ........................................................................ 43 198005655 ........................................................................ 44 198005656 ........................................................................ 44 198005657 ........................................................................ 44 198005658 ........................................................................ 45 198005659 ........................................................................ 46 198005660 ........................................................................ 46 198005661 ........................................................................ 47 198005663 ........................................................................ 47 198005700 ........................................................................ 47 198005701 ........................................................................ 48 198005702 ........................................................................ 48 198005703 ........................................................................ 49 198005705 ........................................................................ 49 198005707 ........................................................................ 50 198005708 ........................................................................ 50 198005709 ........................................................................ 50

198005710.........................................................................50 198005711.........................................................................51 198005712.........................................................................51 198005713.........................................................................51 198005889.........................................................................52 198005890.........................................................................52 198005891.........................................................................53 198005892.........................................................................53 198005956.........................................................................53 198005958.........................................................................54 198005960.........................................................................54 198005961.........................................................................55 198005962.........................................................................55 198006400.........................................................................55 198006720.........................................................................56 198008000.........................................................................56 198008001.........................................................................56 198008002.........................................................................57 198008003.........................................................................57 198008004.........................................................................58 198008005.........................................................................58 198008006.........................................................................58 198008007.........................................................................59 198008008.........................................................................59 198008009.........................................................................59 198008010.........................................................................59 198008011.........................................................................60 198008012.........................................................................60 198010304.........................................................................60 198010305.........................................................................61 198010306.........................................................................62 198010307.........................................................................62 198010308.........................................................................63 198010309.........................................................................63 198010310.........................................................................64 198010560.........................................................................64 198011328.........................................................................65 198011329.........................................................................65 198011330.........................................................................65

198011840 ........................................................................ 65 198012608 ........................................................................ 67 198013632 ........................................................................ 68 198013633 ........................................................................ 69 198013888 ........................................................................ 69 198013889 ........................................................................ 70 198013890 ........................................................................ 70 198013891 ........................................................................ 71 198014144 ........................................................................ 71 198015360 ........................................................................ 72 198015617 ........................................................................ 73 198015873 ........................................................................ 74 198015874 ........................................................................ 74 198015936 ........................................................................ 75 198016192 ........................................................................ 76 198016193 ........................................................................ 76 198016448 ........................................................................ 77 198016449 ........................................................................ 78 198016704 ........................................................................ 78 198017990 ........................................................................ 79 198017991 ........................................................................ 79 198018240 ........................................................................ 79 198018241 ........................................................................ 80 198018242 ........................................................................ 80 198018243 ........................................................................ 80 198018496 ........................................................................ 81 198018688 ........................................................................ 82 198018689 ........................................................................ 83 198018752 ........................................................................ 83 198018753 ........................................................................ 83 198018944 ........................................................................ 84 198019008 ........................................................................ 85 198019009 ........................................................................ 87 198019010 ........................................................................ 89 198019207 ........................................................................ 89 198019208 ........................................................................ 90 198019212 ........................................................................ 90 198019213 ........................................................................ 90 198019214 ........................................................................ 91

198019215.........................................................................91 198019216.........................................................................92 198019218.........................................................................92 198019264.........................................................................92 198019265.........................................................................93 198019456.........................................................................94 198019520.........................................................................95 198019521.........................................................................95 198019522.........................................................................95 198019523.........................................................................95 198019524.........................................................................96 198019525.........................................................................96 198019526.........................................................................96 198019527.........................................................................96 198019528.........................................................................97 198019529.........................................................................97 198019530.........................................................................97 198019712.........................................................................98 198019713.........................................................................98 198019714.........................................................................99 198019777.........................................................................99 198019968....................................................................... 100 198019969....................................................................... 100 198019970....................................................................... 101 198020032....................................................................... 102 198020033....................................................................... 102 198020290....................................................................... 103 198020544....................................................................... 103 198020545....................................................................... 104 198020546....................................................................... 105 198020547....................................................................... 105 198020548....................................................................... 106 198020549....................................................................... 106 198020550....................................................................... 107 198020553....................................................................... 108 198020554....................................................................... 108 198020555....................................................................... 109 198020556....................................................................... 109 198020557....................................................................... 110

198020558 ...................................................................... 111 198020559 ...................................................................... 111 198020561 ...................................................................... 112 198020562 ...................................................................... 112 198020563 ...................................................................... 113 198020564 ...................................................................... 114 198020565 ...................................................................... 114 198020566 ...................................................................... 115 198020567 ...................................................................... 115 198020568 ...................................................................... 116 198020569 ...................................................................... 117 198020570 ...................................................................... 117 198020802 ...................................................................... 118 198020803 ...................................................................... 118 198021059 ...................................................................... 119 198021060 ...................................................................... 119 198021065 ...................................................................... 120 198021326 ...................................................................... 120 198021327 ...................................................................... 121 198021329 ...................................................................... 122 198021568 ...................................................................... 122 198021573 ...................................................................... 122 198021576 ...................................................................... 123 198021584 ...................................................................... 123 198021585 ...................................................................... 123 198021837 ...................................................................... 124 198022336 ...................................................................... 125 198022592 ...................................................................... 125 198022596 ...................................................................... 126 198022597 ...................................................................... 126 198022598 ...................................................................... 126 198022784 ...................................................................... 127 198023040 ...................................................................... 128 198023105 ...................................................................... 128 198023106 ...................................................................... 128 198023107 ...................................................................... 129 198023296 ...................................................................... 129 198025600 ...................................................................... 129 198025601 ...................................................................... 130

198025602....................................................................... 130 198025664....................................................................... 130 198025665....................................................................... 131 198025666....................................................................... 131 198025856....................................................................... 132 198025857....................................................................... 132 198025858....................................................................... 133 198025859....................................................................... 133 198025860....................................................................... 134 198025861....................................................................... 134 198025862....................................................................... 135 198025863....................................................................... 135 198025864....................................................................... 136 198025865....................................................................... 136 198025866....................................................................... 137 198025867....................................................................... 137 198025868....................................................................... 138 198026116....................................................................... 138 198026117....................................................................... 138 198026118....................................................................... 139 198026127....................................................................... 139 198026128....................................................................... 140 198026129....................................................................... 140 198026131....................................................................... 141 198026133....................................................................... 141 198026176....................................................................... 141 198026177....................................................................... 142 198026178....................................................................... 142 198026179....................................................................... 142 198026626....................................................................... 143 198026627....................................................................... 143 198026628....................................................................... 143 198026688....................................................................... 143 198026689....................................................................... 144 198026690....................................................................... 144 198026691....................................................................... 145 198028229....................................................................... 145 198028230....................................................................... 145 198028231....................................................................... 146

198028232 ...................................................................... 147 198028480 ...................................................................... 147 198028672 ...................................................................... 147 198029184 ...................................................................... 148 198029760 ...................................................................... 148 198066000 ...................................................................... 149 198066003 ...................................................................... 149 198066004 ...................................................................... 150 198066005 ...................................................................... 151 198066006 ...................................................................... 153 198066007 ...................................................................... 154 198066008 ...................................................................... 155 198066009 ...................................................................... 156 198066010 ...................................................................... 157 198066011 ...................................................................... 158 198066012 ...................................................................... 159 198066013 ...................................................................... 160 198066014 ...................................................................... 161 198066015 ...................................................................... 163 198066016 ...................................................................... 164 198066018 ...................................................................... 166 198066019 ...................................................................... 167 198066020 ...................................................................... 168 198066021 ...................................................................... 168 198066026 ...................................................................... 169 198066027 ...................................................................... 170 198066028 ...................................................................... 171 198066029 ...................................................................... 172 198066030 ...................................................................... 173 198066031 ...................................................................... 174 198066032 ...................................................................... 174 198066033 ...................................................................... 175 198066038 ...................................................................... 176 198066039 ...................................................................... 176 198066040 ...................................................................... 177 198066041 ...................................................................... 177 198066042 ...................................................................... 177 198066043 ...................................................................... 178 198066044 ...................................................................... 179

198066045....................................................................... 180 198066046....................................................................... 180 198066047....................................................................... 180 198066048....................................................................... 181 198066049....................................................................... 182 198066050....................................................................... 183 198066051....................................................................... 183 198066052....................................................................... 183 198066053....................................................................... 184 198066054....................................................................... 184 198066057....................................................................... 184 198066058....................................................................... 185 198066059....................................................................... 185 198066060....................................................................... 186 198066061....................................................................... 186 198066062....................................................................... 187 198066063....................................................................... 187 198066064....................................................................... 188 198066065....................................................................... 188 198066066....................................................................... 189 198066067....................................................................... 189 198066068....................................................................... 190 198070001....................................................................... 190 198070002....................................................................... 191 198070003....................................................................... 191 198070004....................................................................... 192 198070005....................................................................... 192 198070008....................................................................... 192 198070009....................................................................... 193 198070010....................................................................... 194 198070011....................................................................... 194 198083000....................................................................... 194 198083003....................................................................... 195 198083007....................................................................... 195 198083017....................................................................... 195 198083019....................................................................... 196 198083020....................................................................... 196 198083021....................................................................... 197 198083022....................................................................... 197

198083023 ...................................................................... 198 198083024 ...................................................................... 198 198083025 ...................................................................... 199 198083026 ...................................................................... 200 198083027 ...................................................................... 200

Confidential and Proprietary Information of ZTE CORPORATION i

About This Manual

Purpose

This manual provides the description of the alarm codes of ZXWR RNC.

Intended Audience

This manual is intended for engineers and technicians who perform operation activities on the NetNumenM31 (V3.10.410) (Fault Management).

What Is in This Manual

This manual contains the following chapters:

T AB L E 1 C H A P T E R S U M M AR Y

Chapter Summary

Chapter 1, Fault Management

Introduces the basic concepts and terms related to alarm code.

Chapter 2, Alarm Code Introduces the description, cause, system impact, and handling of the alarm codes.

Conventions

ZTE documents employ the following typographical conventions.

T AB L E 2 TY P O G R AP H I C AL C O N V E N T I O N S

Typeface Meaning

Italics References to other Manuals and documents.

Quotes Links on screens.

Bold Menus, menu options, function names, input fields, radio button names, check boxes, drop-

Typographical Conventions

ZXWR RNC Alarm Code Reference

ii Confidential and Proprietary Information of ZTE CORPORATION

Typeface Meaning

down lists, dialog box names, window names.

CAPS Keys on the keyboard and buttons on screens and company name.

Constant width Text that you type, program code, files and directory names, and function names.

[ ] Optional parameters.

{ } Mandatory parameters.

| Select one of the parameters that are delimited by it.

Note: Provides additional information about a certain topic.

Checkpoint: Indicates that a particular step needs to be checked before proceeding further.

Tip: Indicates a suggestion or hint to make things easier or more productive for the reader.

T AB L E 3 M O U S E OP E R AT I O N C O N V E N T I O N S

Typeface Meaning

Click Refers to clicking the primary mouse button (usually the left mouse button) once.

Double-click Refers to quickly clicking the primary mouse button (usually the left mouse button) twice.

Right-click Refers to clicking the secondary mouse button (usually the right mouse button) once.

Drag Refers to pressing and holding a mouse button and moving the mouse.

How to Get in Touch

The following sections provide information on how to obtain support for the documentation and the software.

If you have problems, questions, comments, or suggestions regarding your product, contact us by e-mail at [email protected]. You can also call our customer support center at (86) 755 26771900.

ZTE welcomes your comments and suggestions on the quality and usefulness of this document. For further questions, comments, or suggestions on the documentation, you can contact us by e-mail at [email protected]; or you can fax your comments and suggestions to (86) 755 26770801. You can also browse our website at http://ensupport.zte.com.cn, which

Mouse Operation

Conventions

Customer Support

Documentation Support

About This Manual

Confidential and Proprietary Information of ZTE CORPORATION iii

contains various interesting subjects like documentation, knowledge base, forum and service request.


iv Confidential and Proprietary Information of ZTE CORPORATION


Confidential and Proprietary Information of ZTE CORPORATION 1

C h a p t e r 1

Fault Management

Overview Fault management is responsible for collecting fault and event information during system running process. The alarm information is displayed on a real-time basis on a user-oriented alarm monitoring platform or stored in database in the form of alarm and notification. Both past and instantaneous running state of the system can be traced through visual interface monitoring or history query. Based on the information provided by fault management, operation and maintenance personnel can perform troubleshooting and take precaution measures to restore service and system to the normal state in time.

Introduction of Terms This section introduces several common terms in the alarm management system.

Alarm Code

Alarm code is a non-exclusive identifier to differentiate alarms. Alarm code is divided into foreground alarm code and background alarm code. Foreground alarm code refers to a fixed numerical value defined and allocated by macro in order to differentiate alarms in program. The same alarm code is used for the generated alarm and its corresponding recovery. Therefore, only alarm code and notification code need to be defined. Macro name is defined by alarm source which specifies alarm code ID macro based on the template of alarm management. Alarm value is provided by alarm management. Background alarm code is displayed on alarm monitoring platform. It is mapped in relation to foreground alarm code according to certain rules.

Description

Description


2 Confidential and Proprietary Information of ZTE CORPORATION

Severity

There are four recommended alarm levels. The four alarm levels, which is displayed in the Severity Column of the alarm template, are indicated in descending order of severity as Critical, Major, Minorand Warning. Critical

Critical alarm affects all services and all NE resources.

Major

Major alarm affects most services and resources.

Minor

Minor alarm hinders the normal operation of some services.

Warning

Warning alarm affects a certain service or resource.

There is no level classification for notification.

Alarm Type

Alarm is classified into six types according to alarm trigger condition and its system impact.

Communication alarm: related with information transmission (ITU-T Recommendation X.733).

Processing alarm: related with software or process fault (ITU-T Recommendation X.733).

Environment alarm: related with the environment where the equipment is located (ITU-T Recommendation X.733).

QoS alarm: related with degradation of service quality (ITU-T Recommendation X.733).

Equipment alarm: related with device hardware.

OMS alarm: related with the network management system.

Cause

Possible alarm causes explaining trigger condition and trigger frequency are enumerated to help operators find ways of removing the fault and take precaution measures. In this way, system can be restored to the normal running state as soon as possible.

Description

Description

Description

Chapter 1 Fault Management


Handling

Corresponding measures and advices for fault removal are provided.

Description


C h a p t e r 2

Alarm Code

198000002

Loss of Optical Transceiver Module Signal

Equipment alarm

Major

1. The local RX fiber or peer-end TX fiber is not connected.

2. Local or peer-end optical transceiver module is broken

3. The peer end does not export optical signal forcibly.

4. No TFS SubCard on UIM or No TDM Function on The Board.

The link related with the fiber connection is down, and service interruption occurs.

1. Connect the local and the peer-end fibers in place, and check if the alarm is eliminated.

Y --> The alarm is eliminated. End alarm handling.

N --> Go to 2. Replace this fiber, and check if the alarm is eliminated.

2. Replace this fiber, and check if the alarm is eliminated.


N-> Go to 3. Replace the local optical transceiver modules, and check if the alarm is eliminated.

3. Replace the local optical transceiver modules, and check if the alarm is eliminated.

Y-> The alarm is eliminated. End alarm handling.

N --> Go to 4. Replace the peer-end optical transceiver modules, and check if the alarm is eliminated.

4. Replace the peer-end optical transceiver modules, and check if the alarm is eliminated.


Description

Alarm Type

Severity

Cause

System Impact

Handling process



N --> Go to 5. Check if the peer-end equipment forcibly inhibits output and if the alarm is eliminated.

5. Check if the peer-end equipment forcibly inhibits output and if the alarm is eliminated.


N --> Please contact ZTE Corporation.

198000256

Ethernet Controller's Physical Link Off

Equipment alarm

Minor

1. The network cables are not connected to the network interfaces omc1 and omc2 on the rear board.

2. The network cable connection fails or looses.

3. Network interfaces on the board are broken.

A certain link related with the Ethernet is down. In the current system, the link error appears in the form of OMC network interface fault, which means the communication between foreground and background (RNC NE and OMCR) is down.

The network interfaces OMC1 and OMC2 on CIB board need to be checked and only OMC2 network interfaces on other OMP board need to be checked.

1. Check whether both OMC1 and OMC2 connect with network cables and if the connection looses.

Y --> Go to 2. Connect the network cables to OMC1 or OMC2 on both ends once again and check whether the alarm recovers.

N --> Go to 3. Replace the network cables for OMC1 or OMC2, and check whether the alarm recovers.

2. Connect the network cables to OMC1 or OMC2 on both ends once again and check whether the alarm recovers.

Y --> The alarm handling process completes.

N --> Go to 3. Replace the network cables for OMC1 or OMC2, and check whether the alarm recovers.

3. Replace the network cables for OMC1 or OMC2, and check whether the alarm recovers.


N --> Go to 4. Try to connect the crossover/ straight network cables to OMC1 or OMC2 and check whether the alarm recovers.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Chapter 2 Alarm Code


4. Try to connect the crossover/straight network cables to OMC1 or OMC2 and check whether the alarm recovers.



198000518

Trunk Link Is Used for CSU Loopback Test

Equipment alarm

Minor

The equipment at end A sends CSU link building code to end B, and this trunk link is set to loopback at end B. And CSU test starts. If this trunk link is not used for CSU loopback test, this alarm won't be triggered.

The configured trunk link is blocked.

After diagnosis and test, do some settings, where end A sends the command of canceling CSU loopback to end B.

198000576

Trunk Slide

Equipment alarm

Notification

The trunk receive clock is not synchronized with the transmit clock

Momentary fault occurs to trunk data service or signaling channel.

There may be frequency difference between the trunk line clock and the local receive clock. Please contact ZTE Corporation.

198001026

Cell delineation does not synchronization about cell on E1 link

Environment alarm

Minor

The HEC field of cell header is corrupted which result in loss of delineation. This may happen when physical layer problem occurs or different HEC processes by two ends are taken.

Data reception failure and signaling link down.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact



Please contact ZTE Corporation.

198001284

Clock Phase Does not Match When Inputting 8k,16M Clock to Backboard.

Equipment alarm

Minor

There is something wrong with clock input to this shelf. The clock line is not well connected or has faults.

System communication might be down.

1. Check whether the clock line is well connected to this shelf.

2. If it is well connected while the alarm can still not be eliminated, please contact ZTE Corporation.

198001285

Clock Chip of This Board Is in Preheat Status

Equipment alarm

Minor

The board experiences cold reset. The crystal oscillator of the SETS chip needs to be fully preheated.

Output Clock is unstable.

Normal procedure after board reset, please wait for the end of warm-up procedure. Clock tests can be taken unless this alarm is cleared.

198001286

Loss of Clock When Input to Board

Equipment alarm

Minor

There is something wrong with clock input to this shelf.

System communication might be down.

1. Check whether the clock line is well connected to this shelf.

2. If it is well connected while the alarm can still not be eliminated, please contact ZTE Corporation.

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



198001600

One of CPUs on One of Boards in This Shelf Resets (Exceptionally)

Equipment alarm

Notification

One of CPUs on one of boards in this shelf resets exceptionally. The cause can be found out through viewing OMP exception logs.

Related service or communication link is down until normal power-on of the board.

1. If it is because of manual restart of board or manually pulling out of board, report this alarm routinely. If it is not, go to 2. Please contact ZTE Corporation.

2. Please contact ZTE Corporation.

198001792

SDH/SONET:Loss of Signal

Equipment alarm

Major

Upstream Optical Transmit Device Has Faults; Optical Fiber Transmission Line Has Faults; Fiber Pigtail and Flange Between Local-end Optical Distribution Frame and Equipment Have Faults; Local-end Fiber-Optic Receiver Has Faults.

All receiving trunk signals on this SDH/SONET are interrupted.

The normal receiving optical power should be less than -8dBm and more than -28 dBm.

1. Use optical power meter to detect the power for receiving optical signal at local end to see whether the power is within the above-mentioned range.

Y --> Go to 3. Detect the transmitting optical signal by use of the transmitting end at the peer end office to see whether it is within the prescribed range.

N --> go to 2. Replace this fiber module or board, and then check whether the alarm recovers.

2. Replace this fiber module or board, and then check whether the alarm recovers.


N --> Go to "3. Detect the transmitting optical signal by use of the transmitting end at the peer end office to see whether it is within the prescribed range.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



3. Detect the transmitting optical signal by use of the transmitting end at the peer end office to see whether it is within the prescribed range.

Y --> Go to 5. There may be something wrong with the transmission equipment. It needs to ask the maintenance personnel to do troubleshooting of maintaining transmission equipment or please contact ZTE Corporation.

N --> Go to 4. It needs to ask maintenance personnel to check the peer-end office. After troubleshooting at the peer end, check whether the alarm recovers.

4. It needs to ask maintenance personnel to check the peer-end office. After troubleshooting at the peer end, check whether the alarm recovers.


N --> Go to 5. There may be something wrong with the transmission equipment. It needs to ask the maintenance personnel to do troubleshooting of maintaining transmission equipment or please contact ZTE Corporation.

5. There may be something wrong with the transmission equipment. It needs to ask the maintenance personnel to do troubleshooting of maintaining transmission equipment or please contact ZTE Corporation.

198002560

CPU Overload Alarm

Equipment alarm

Major

1. When the upper-layer service traffic is huge, the CPU usage is too high and may exceed the threshold of CPU occupancy.

2. The set threshold value of the CPU overload alarm is small, which may result in CPU overload alarm.

Message processing delay increases the possibility of packet loss.

1. Query the threshold value of the CPU overload alarm through background to see whether the set value is small.

Y --> Reset the threshold value if it is small and then wait for thirty seconds to see whether the alarm recovers. If the alarm recovers, the alarm handling process completes. Otherwise, go to 2. Do nothing but wait for the system to recover itself.

N --> Go to 2. Do nothing but wait for the system to recover itself.

2. Do nothing but wait for the system to recover itself.

Description

Alarm Type

Severity

Cause

System Impact

Handling process



After waiting for thirty seconds, check whether the alarm recovers.


N --> Go to 3. Check the system to see whether service in process is busy.

3. Check the system to see whether service in process is busy.

i. Check whether the current service is busy, or if there is any software being downloaded.

Y --> Go to ii. Wait until the current service processing ends.

N --> Go to 4. Please contact ZTE Corporation.

ii. Wait until the current service processing ends.

Wait until the current service processing or software downloading ends, and then check whether the alarm recovers.




198002561

Excess Temperature of CPU on Board

Equipment alarm

Major

1. The fans do not work normally or are insufficient, which may result in excess temperature of CPU.

2. The temperature in the equipment room is too high, which may result in excessive temperature of CPU.

Automatic CPU reset might occur.

1. Check whether the fans work normally.

i. Check whether the fans are insufficient.

Y --> If fans are insufficient, add some fans and power on them. After waiting for ten minutes, check whether the alarm recovers. Go to ii. Check whether all the fans are powered on.

N --> Go to 2. Check whether the temperature in the equipment room is too high at that time.

ii. Check whether all the fans are powered on.

Y --> If they are not powered on, power on them. After powering on the fans, wait for ten minutes and then check whether the alarm recovers. Go to 2. Check

Description

Alarm Type

Severity

Cause

System Impact

Handling process



whether the temperature in the equipment room is too high at that time.

N --> Go to 2. Check whether the temperature in the equipment room is too high at that time.

2. Check whether the temperature in the equipment room is too high at that time.

Y --> If the temperature is too high, improve ventilation and take other measures to reduce the temperature in the equipment room. After the temperature reduces to normal range, check whether the alarm recovers. Go to 3. Please contact ZTE Corporation.



198002562

Process Instance Configuration Error

Processing alarm

Major

1. The number of the instances of the processes are modified, whose instances actually can not be configured. For example, the maximum number of instances or the minimum number instance of the processes which are registered as (1,1) is modified.

2. The number of process instances configured may be excessive, which may result in insufficient memory.

3. The configuration of process instances violates the configuration rules. An example of the rule is like: the maximum number of instances should not less then the minimum number of instances. The process instances to be configured should be firstly registered in the version.

Board startup failure might occur.


198002624

Stack Overflow

Processing alarm

Notification

The number stacks used by the process reaches threshold value or the protection page is modified, which may result in alarm.

Data access or other process might be affected.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact




198002625

Process Deadlocked

Processing alarm

Notification

Maybe it results from occurrence of resource deadlocks, such as semaphore deadlocks.

The process will never be scheduled, or timely resource release fails, which results in resource exhaustion.


198002880

CPU Dead-loop

Processing alarm

Notification

There exist dead loops in the processes or the system tasks.

The process or task of low priority level fails to be scheduled.

The board will restart automatically when this alarm occurs. The alarm will automatically reset after restart.

198003073

FLASH Device Failure Alarm

Equipment alarm

Major

Flash is damaged.

All operations on FLASH fail.

1. Confirm whether there is any standby board that can be used for replacement.

Y --> Replace the board and then check whether the alarm recovers. If the alarm recovers, the alarm handling process completes. Otherwise, go to 2. Please contact ZTE Corporation.



Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



198003136

Disk is Full

Equipment alarm

Notification

1. This alarm may occur on OMP board or the board relating to charging.

2. On the OMP board, maybe there are too many useless versions.

3. On the board relating to charging, usually a large amount of charging information is saved on the disk due to overtime breakage of communication link between the foreground and the background.

When the disk is full, disk write operation or file&directory creation might fail. Thus, disk operation by OMCR on RNC NE might fail.

1. Check whether the Warning board is OMP board.

Y --> Delete useless version files on this OMP board.

N --> Go to 2. Check whether the Warning board is the charging-related board.

2. Check whether the Warning board is the charging-related board.

Y --> It is the charging-related board. Usually a large amount of charging information is saved on the foreground disk due to failure of communication between the charging board and the charging background.

3. Check whether the communication between the charging board and the charging background, or the running of charging server is normal.

Y --> Go to 4. Take record of alarm information and please contact ZTE Corporation.

N --> Make sure communication between the charging board and the charging background, or the running of charging server is normal.

4. Take record of alarm information and please contact ZTE Corporation.

198003137

File Operation Failure

Processing alarm

Notification

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity



This alarm may result from disk damage, disk fullness, and operation of out-of-date file descriptors.

System impact analysis is based on additional information.


198003392

Shortage of Timer Resources

Processing alarm

Notification

The timer configuration is insufficient.

Timer configuration fails.


198003393

Predefined Timer Unconfigured

Processing alarm

Notification

The relating predefined timer is unconfigured.

Timer configuration fails.


198003394

Entering Daylight Savings Time

Equipment alarm

Notification

Normal flow, wherein the system enters daylight savings time

System clock will be one hour behind the former clock time.

No need to handle.

198003395

Quitting Daylight Savings Time

Equipment alarm

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type



Notification

Normal flow, wherein the system quits daylight savings time

System clock will be one hour behind the former clock time.

No need to handle.

198003648

UB Resource Shortage

Processing alarm

Notification

1. UB configuration is insufficient.

2. For the messages are not processed in time, UB is occupied for too long time to be released timely.

Link broken, the message fails to be sent.


198003649

Swap Resource Shortage

Processing alarm

Notification

1. UB configuration is insufficient.

2. For the messages are not processed in time, UB is occupied for too long time to be released timely.

Link broken, the message fails to be sent.


198003904

Full Communication Buffer Queue

Communication alarm

Notification

Instantly sent messages are excessive.

Normal process


Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



198003905

Transfer Functions of Message Byte Order Registered Repeatedly

Processing alarm

Notification

Transfer functions of the byte order of the same message are registered repeatedly.

UB might be damaged and data access might be affected.


198005120

T Network Connection Not Conform to Configuration

Processing alarm

Critical

T network fiber connection does not conform to optical GLI optical interface connection relation configured on the background.

T Net switch of the shelf is in disorder.

1. Check the connection relation configured for the board and the fiber connection on the rack in the configuration management, making sure the fiber is connected in position. Then check whether the fiber connection conforms to the configured connection relation.

Y --> Go to 2. Please contact ZTE Corporation.

N --> Modify the fiber connection or the connection configuration to keep the configuration consistent with the physical connection. The alarm handling process completes.


198005121

GE Routing Exceptional

Equipment alarm

Major

1. There is no connection between UIM/GLI and UIM/GLI, or the connection has a failure.

2. The background configuration of UIM is inconsistent with its foreground physical configuration.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause



3. The transceiver of UIM link detection packet is exceptional.

Media plane is down.

1. The BUSN-BUSN double-shelf interconnection or BUSN-BPSN multi-shelf cascade connection can be configured for UIM, then check whether the background configuration is consistent with the foreground physical connection.

N --> Adjust the connection in line with the configuration requirements and then the alarm will recover.

Y --> Go to 2. Check the fiber connection to see whether cross connection is adopted.

2. If the configuration is consistent with the actual connection while the alarm still exists, check the fiber connection to see whether cross connection is adopted.

Y --> Please contact ZTE Corporation.

N --> Change the fiber physical connection.

198005122

Communication Link between Active and Standby Boards Off

Communication alarm

Minor

1. Active and standby boards are configured on OMC, but no standby board is physically plugged.

2. The communication link between active and standby boards is off.

Communication between master board and slave board is faulty.

1. Check whether the active and standby boards are configured on OMC. If it is active/standby board configuration, check whether there is a standby board physically plugged.

N --> Insert the standby board in position. Then power on it and the alarm can be eliminated.

Y --> Go to 2. Check whether the alarm recovers after it is powered on.

2. If the standby board runs abnormally, replace it. Then check whether the alarm recovers after it is powered on.

Y --> Go to 3. Check the control-layer communication link and troubleshoot the fault according to the alarm (relating to control-layer communication interrupt) handling suggestions.

N --> The alarm handling process completes.

3. Check the control-layer communication link and troubleshoot the fault according to the alarm (relating to control-layer communication interrupt) handling suggestions.

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



4. After troubleshooting the control-layer fault, if the alarm still exists, please contact ZTE Corporation.

198005123

DB Config Doesn't Fit for Device

Processing alarm

Minor

The equipment type configured in the database does not conform to the board hardware equipment.

The board is faulty.

1. Check the background configuration according to the additional information of the alarm to see whether the configuration conforms to the board hardware equipment.

Y --> Go to 2. Please contact ZTE Corporation.

N --> Modify the configuration according to the hardware equipment and re-power on the board. The alarm will recover.

2. The database configuration is consistent with the equipment hardware while the alarm still exists. In this case, please contact ZTE Corporation.

198005124

Insufficient capability of TRUNK communication

Equipment alarm

Minor

Physical line or the port configuration is incorrect.

The network communication capacity is insufficient.

1. Check the port connection relation of TRUNK to see whether there exists any incorrect connection.

Y --> Modify the port connection according to configuration and the alarm will recover.


2. The TRUNK configuration is consistent with the actual connection while the alarm still exists. In this case, please contact ZTE Corporation.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



198005125

Incorrect Connection of GE Optical Transceiver Module with Board Slots on Peer-end

Equipment alarm

Minor

The GE optical transceiver module is incorrectly connected with the left and right board slot on the peer-end

Media layer is down.

1. Apply cross connection for connecting the fiber and then check whether the alarm recovers.




198005126

Incorrect FE Routing Connection

Communication alarm

Critical

1. On RUIM1 rear board, FE-C3/4 is taken as the FE routing port and receives link detection packet.

2. The ports on the peer end connected with a couple of ports on the local board are not coupling ports.

Control link is down, or port switching cycles.

1. Check whether FE-C3/4 is used as the routing port when UIM in the BUSN shelf adopts the RUIM1 rear board for FE routing.

Y --> If FE-C3/4 is used as routing port, the system will give the alarm. Reuse FE-C1/2 as the routing port and then wait for one second to see whether the alarm recovers. If the alarm recovers, the alarm handling process completes. Otherwise, please contact ZTE Corporation.

N --> If FE-C3/4 is not used as the routing port, the alarm will need no handling.The alarm handling process completes.

2. Check whether the ports on the peer end connected with a couple of ports on the local board are coupling ports.


N --> Reconnect this pair of FE lines, pay attention that both ends of their ports should be in couples. For example:

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



f When connecting CHUB to UIM, the connection line led from the CHUB rear board RCHUB1/RCHUB2 must be connected from consecutive couple of ports (port1/port2, port3/port4, port5/port6, port7/port8) to coupling ports on the UIM rear board.

f When connecting UIM to UIM/CHUB, the ports on UIM rear board used for connection must be in couples: e.g. if adopting the RUIM1 rear board, two FE-C1/2 ports must be used as FE routing ports. If adopting the RUIM2/RUIM3 rear board, the consecutive couple of ports like FE1/FE2, FE3/FE4, FE5/FE6 must be used as FE routing ports.

3. After reconnect the FE lines, check whether the alarm recovers.



198005188

UIM CS Changeover

Equipment alarm

Notification

It is hardware system fault. The CS domain of the UIM switches over due to artificial operation.

None

1. Check whether the CS optical interface changeover has ever been initiated on the background through artificial operation.

Y --> If it is because of artificial operation, this alarm occurrence belongs to normal situation and there is no need to handle it.

N --> Go to 2. Replace the original UIM board, and then check whether the alarm recovers.

2. Replace the original UIM board, and then check whether the alarm recovers.


N --> Go to 3. Switch over the active TSNB board, and then check whether the fault recovers.

3. Switch over the active TSNB board, and then check whether the fault recovers.




Description

Alarm Type

Severity

Cause

System Impact

Handling process



198005189

Notification of Active/Standby Changeover

Equipment alarm

Notification

It is hardware system fault. The active and standby boards switch over due to artificial operation.

The board whose changeover fails will reset automatically.

1. Analyze the switchover cause according to the additional information about the alarm to see whether the alarm is caused by the system fault.

Y --> Go to 2. Check the active and standby boards to see whether there are other hardware alarms accompanying its occurrence.

N --> If it is not because of the system fault but due to control of MML command at the background or caused by non-active/standby changeover, or the standby board does not exist physically, nothing would be done for this alarm.

2. Check the active and standby boards to see whether there are other hardware alarms accompanying its occurrence.

Y --> If there are, eliminate those alarms firstly and then check whether the alarm recovers. If it still exists, please contact ZTE Corporation.


198005192

Board's Work Mode Unsupported

Processing alarm

Notification

1. The work mode that the board does not support is configured on the background.

2. Such causes as FPGA not loading cause that there are errors in setting the working mode for the board.

The board physical master/slave status and main control process is inconsistent.

1. Check the background configuration to see whether the board supports the work mode.

Y --> Go to 2. Try to replace the board and then check whether the alarm recovers.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



N --> If they do not match, modify the configuration enabling the board supports the configured work mode, or replace the board with the one that can meet the requirements.

2. If there is no problem in the background configuration of the board, it may be the FPGA loading that causes the alarm. Try to replace the board and then check whether the alarm recovers.



198005193

Notification of the power-on status of the basic process

Equipment alarm

Notification

1. The power-on of all the basic processes is successful.

2. The power-on of one specific process fails."

The board will reset when certain basic process power-on fails or expires.

1. Check the additional information about the alarm to see whether it is reported that the board is powered on successfully.

Y --> It is normal that the alarm occurs so there is no need to handle it.

N --> Go to 2. Please contact ZTE Corporation if the power-on of the basic process failed or times out.

2. Please contact ZTE Corporation if the power-on of the basic process failed or times out.

198005194

Changeover of CS Optical Interfaces

Equipment alarm

Notification

1. The CS optical interface changeover is initiated on the background through MML command operation.

2. The CS optical interface has faults and automatically switches over.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause



(GE interfaces are located on the upper half of the GUIM board while the CS domain optical interfaces are located on the lower half of it.)

Data communication error of T Net occurs.

1. Confirm if the CS optical interface changeover is initiated on the background through artificial operations.

Y --> If it is because of artificial operations, this alarm occurrence belongs to normal situation and there is no need to handle it.

N -->If it is not, go to 2. Confirm if the indication light of the CS optical interface on the board which gives the alarm is off.

2. Confirm if the indication light of the CS optical interface on the board which gives the alarm is off.

Y -->If the light is off, check if the fiber has problems. If the fiber is faulty, replace it with a qualified one and then check if the light is in normal status.

N --> If the fiber has no problem, go to 3. Confirm if there is relating alarm of the optical interface, and check if the indication light of the optical interface on the board which gives the alarm is exceptional.

3. Confirm if there is relating alarm of the optical interface, and check if the indication light of the optical interface on the board which gives the alarm is exceptional. Collect the exceptional information and contact ZTE Corporation.

198005376

Internal Port of Board Is Down

Equipment alarm

Major

1. The number of internal ports configured for this board and the neighboring slots exceeds the number of physical slots.

2. Pin Healthy of this slot on the backplane is damaged."

Media stream cannot be transported via this port. If alarm occurs in all internal ports, the inner media stream is interrupted.

1. Check if the number of internal ports configured for this board and the neighboring slots exceeds the number of physical slots.

Y --> Go to 2. Check the board to see if there is the clock input alarm.

N --> Modify the configuration and synchronize data and then check the alarm is eliminated.

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



Y end. N go to 2. Check the board to see if there is the clock input alarm.

2. Check the board to see if there is the clock input alarm.

Y->Follow the suggestions on handling of relating alarms to do troubleshooting. Check if the alarm is eliminated:

Y end. N go to 3. Replace the backplane or change the configured slot.

N --> Go to 3. Replace the backplane or change the configured slot.

3. Replace the backplane or change the configured slot and then check if the alarm is eliminated.

Y --> End.

N --> Go to 4 Switch the active/standby UIM board in the same shelf.

4. Switch the active/standby UIM board in the same shelf and then check if the alarm is eliminated.

Y --> End.

N --> Go to 5. Replace the board and then check if the alarm is eliminated.

5. Replace the board and then check if the alarm is eliminated.

Y --> End.

N -->Please contact ZTE Corporation.

198005378

Board HW Error

Communication alarm

Major

1. The NE clock is abnormal.

2. The TDM connection chip is abnormal.

4. The board hardware has faults.

5. The back board hardware has faults.

CS domain service might be down.

1. Check the HW number configured for this board and neighboring slots to see whether the number exceeds the number of physical slots.

Y --> Go to 2. Check whether there exist any vacant slots.

Description

Alarm Type

Severity

Cause

System Impact

Handling process



N --> Modify the configuration and synchronize data, then restart the board to see whether the alarm recovers.


N --> Go to 2. Check whether there exist any vacant slots.

2. Check whether there exist any vacant slots.

Y --> Replace the slots and modify the configuration, then check whether the alarm recovers.



198005379

Board Doesn't Exist/ CPU is Long in Reset Status

Equipment alarm

Major

1. The board configured in the database is not on position.

2. An error occurs during board resetting.

3. Pin Healthy of this slot on the backplane is damaged.

The board where the slot is located or CPU running is abnormal. Related services cannot be provided.

1. Check whether this board is plugged in position.

Y --> Go to 2. Pull out the board and then plug it again in position and then check whether the alarm recovers.

N --> Insert the board and then check whether the alarm recovers.


N --> Go to 2. Pull out the board and then plug it again in position and then check whether the alarm recovers.

2. Pull out the board and then plug it again in position and then check whether the alarm recovers.


N --> Go to 3. Replace the slot and then check whether the alarm recovers.

3. Replace the slot and then check whether the alarm recovers.



Description

Alarm Type

Severity

Cause

System Impact

Handling process



198005381

Input Clock Abnormal

Equipment alarm

Critical

The clock board runs exceptionally, and is not in the normal working status. No clock reference is input to the clock board or the clock reference is exceptional.

System fails to get the needed clock.

1. Check whether the configured clock reference is correctly inputted.

Y --> Go to 2. Replace the board and then check whether the alarm recovers.

N --> Input the clock reference and then check whether the alarm recovers.


N --> Go to 2. Replace the board and then check whether the alarm recovers.

2. Replace the board and then check whether the alarm recovers.



198005382

PWRD 485 Communication Link Break

Communication alarm

Major

1. The RS485 communication link between PWRD and OMP is broken.

2. There is no connection between PWRD and OMP, or the connection has a failure.

3. The rack number configured for the rack in which this PWRD locates is not consistent with the rack number set by PWRD DIP switches.

Unable to supervise the environment status

1. Check whether the connection between PWRD and OMP is correct.

Y --> Go to 2. Check whether the configured rack number is consistent with the value of PWRD DIP switches.

Description

Alarm Type

Severity

Cause

System Impact

Handling process

Description

Alarm Type

Severity

Cause

System Impact

Handling process



N --> Correctly connect OMP

Documents

Sjzl20090806-ZXWR RNC (V3.07.300) Alarm Code Reference