SHARP ACADEMY LIE SERVICE TRAIIG GIDE · SHARP ACADEMY LIE SERVICE TRAIIG GIDE SAP CTICS CPATI Paragon rive Montvale SAP .sharpusa.com Sharp is a registered trademar o Sharp corporation

©2020 Sharp Electronics Corporation. All rights reserved.

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SHARP ACADEMY ONLINE SERVICE TRAINING GUIDE

SHARP ELECTRONICS CORPORATION100 Paragon Drive, Montvale, NJ 076451-800-BE-SHARP • www.sharpusa.com

Sharp is a registered trademark of Sharp corporation. All other trademarks are property of their respective holders.

TABLE OF CONTENTSMFP CORE TRAINING ROADMAP �� 3

INTRODUCTION �� 4

ROLES �� 4

COURSE COMPONENTS �� 5

GET STARTED �� 6

COURSE ENROLLMENT �� 7

UPDATE YOUR SHARP ACADEMY PROFILE (OPTIONAL) �� 8

SHARP ACADEMY OVERVIEW �� 9


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SHARP ACADEMYWEB-BASED COURSES

Core Competencies • Visit Sharp Academy to get started* Technicians who have achieved 100% in their classroom prerequisites do not have to enroll in this course.* Experienced technicians may opt to test out of Core Competencies and proceed to the next course. If you fail the test, you must take the course.

Core Color

CoreMonochrome

1

3

2

FINISHYou are ready to

enroll in any hands-on or online

Sharp Academy course.

M O N O C H R O M E CO U R S E S

DX-B351PL/DX-B352PMX-264N/M314N/M354NMX-M3070/M3570 / MX-M4070/M5070 /MX-M6070 / MX-M3050/M3550 /MX-M4050/M5050 / MX-M6050MX-M6570/M7570MX-M904N/M1204N/M905N/M1205N

MX-264N/M314N/M354NMX-M6570/M7570MX-M904N/M1204N/M905N/M1205NFiery® Presentation

CO LO R CO U R S E S

Sharp Academy

https://service.sharpamericas.com/Sharp-Academy


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Mission Statement

Courses

Service Manager

3T Instructor

Sharp Technical Services Group (TSG) continuously strives to enhance learning experiences for Sharp service technicians�

Sharp Academy provides a path for technicians to acquire certification on specific Sharp product families and advanced subjects�

Courses consist of several elements, including instructional videos, downloadable reference material, and knowledge checks�

Technicians who are new to Sharp or have limited industry experience must begin with the MFP Training Path: Core Competencies, Core Monochrome, and Core Color� These courses are designed to familiarize the technician with Sharp MFP processes and operations�

The service manager plays an active role in training by helping to ensure that all Sharp 3T Instructors have current Sharp Academy service training 3T certification.

If a technician is no longer employed, the service manager must notify the assigned Sharp Document Support Specialist (DSS)�

3T instructors assist participants with Sharp Academy service training� This includes:

• Ensuring internet access and sufficient time to complete training• Tracking progress• Providing equipment for hands-on training whenever possible

Upon successful completion of the certification process, the 3T Instructor will register the participant’s certification with Sharp*�

*If a technician does not achieve a passing grade for a certification course, please contact your DSS immediately.

INTRODUCTION

ROLES


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COURSE COMPONENTS

Modules Each section within a course contains varied content, including:

Instructional Videos Downloadable Reference Materials

• Resource documents• Troubleshooting guides• Bulletins• Tech Tips

Certification requirements vary by course. Refer to the course description for details. If your dealership has a 3T instructor, the instructor will complete the certification process with you. If not, your Sharp DSS will assist you with your certification.

Instructor Audit PolicyAny Sharp technician’s certification may be audited for professional proficiency by a Sharp DSS as follows:

1. A technician may be asked to demonstrate technical proficiency with any MFP in which (s)he has been certified (e.g., uninstalling and replacing a component, clearing a jam code, adding developer).

2. Pending the evaluation of proficiency by the DSS, the technician may retain proficiency status or receive further training until (s)he is re-evaluated by a Sharp DSS�


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GET STARTED1� Log in to Sharp Academy� You can also access Sharp Academy from the Service Success Center or Sharp Start�

2� Select Log in on the welcome page�

3� Select Enter Sharp Academy�


https://service.sharpamericas.com/

https://start.sharpamericas.com/


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COURSE ENROLLMENT1� Choose a course� A new window will open�

2� Select Enroll me�


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UPDATE YOUR SHARP ACADEMY PROFILE (OPTIONAL)1� Select your name in the upper right hand corner and go to Preferences > Edit profile�

2. Edit fields. Fields with are required. If you choose to add a picture, it must be a clear headshot.

3. When finished, select Update Profile�


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Sharp technicians are not required to attend five-day training classes at Sharp locations. Service training primarily consists of Sharp Academy online courses, free of charge to all Sharp dealers�

Online training is fast, cost-effective, innovative, and accessible.

After completing the prerequisite courses, technicians may enroll in any MFP courses (online or on site)�

Sharp Academy Prerequisite Courses(1) Core Competencies(2) Core Monochrome(3) Core Color

Get started today!

We are pleased to announce that technicians who have completed online training will have the same status as classroom-trained technicians when calling the Technical Action Center�

Classroom TrainingHands-on classroom training is available at dealer locations with 3T instructors after completion of the prerequisite courses�

Dealership training is easier and less costly. Plus, dealers reap the benefits of appointing their own 3T instructors who can work in additional capacities (e�g�, senior technician/ 3T trainer)�

Classes led by 3T instructors rely heavily on hands-on training—not lecture—offering technicians maximum time in front of MFPs before work in the field.

Questions? We are here to help. Contact us at [email protected].

SHARP ACADEMY OVERVIEW



mailto:success%40sharpsec.com?subject=Question%20about%20Sharp%20Academy

Documents

SHARP ACADEMY LIE SERVICE TRAIIG GIDE · SHARP ACADEMY LIE SERVICE TRAIIG GIDE SAP CTICS CPATI Paragon rive Montvale SAP .sharpusa.com Sharp is a registered trademar o Sharp corporation