Sharifah Hapsah Shahabudin Vice Chancellor 11 th Malaysian Education Summit 2007 Malaysian Education: Winning in the Global Race 11 th Malaysian Education

Sharifah Hapsah ShahabudinVice Chancellor

11th Malaysian Education Summit 2007Malaysian Education: Winning in the Global Race

11th Malaysian Education Summit 2007Malaysian Education: Winning in the Global Race

RAISING THE STANDARDS OF OUR PUBLIC

UNIVERSITIES – MOVING FORWARD

Nurturing a Culture Of Quality in UKM

RAISING THE STANDARDS OF OUR PUBLIC

UNIVERSITIES – MOVING FORWARD

Nurturing a Culture Of Quality in UKM

Winner of 2006Prime Minister’sQuality Award

Winner of 2006Prime Minister’sQuality AwardTHE QA JOURNEYTHE QA JOURNEY

QUALITY ASSURANCE DIVISIONNATIONAL ACCREDITATION

BOARD (LAN)

QUALITY ASSURANCE DIVISIONNATIONAL ACCREDITATION

BOARD (LAN)

UKM : MEDICAL FACULTY, ACADEMIC DEVELOPMENT CENTER, CHANCELLORY

UKM : MEDICAL FACULTY, ACADEMIC DEVELOPMENT CENTER, CHANCELLORY

1975-20011975-20012001-20062001-2006

VC since Aug 2006VC since Aug 2006



The QA philosophy

• External QA • Internal QA

• The role of the QA Agency is to facilitate the development of an internal (institutional) system of quality– Critical self appraisal and reporting is a crucial component

– Identification of areas of strengths & concerns

– Quality enhancement activities



MANAGEMENT FOR QUALITY

• STRUCTURE

• QUALITY SYSTEM (STDS/BENCHMARKS, PROCESSES)

• QUALITY CULTURE– LEADERSHIP– VALUES– NORMS & PRACTICES– RECOGNITION


Winner of 2006Prime Minister’sQuality AwardSTRUCTURE SUPPORTS THE CORE PROCESSES

(DELIVERABLES)STRUCTURE SUPPORTS THE CORE PROCESSES(DELIVERABLES)

TEACHING & LEARNING

RESEARCH & INNOVATION

COMMUNITY ENGAGEMENT

FACULTIES & INSTITUTESFACULTIES & INSTITUTES

CORPORATE & SUPPORT SERVICESCORPORATE & SUPPORT SERVICES



REGISTRAR•Human Resource•General Adminstration•Academic

REGISTRAR•Human Resource•General Adminstration•Academic

CHANCELLORY• GRADUATE

MANAGEMENT CENTER• ACADEMIC

DEVELOPMENT CENTRE• RESEARCH

MANAGEMENT CENTER• COMPUTER CENTER• PRINTING &

PUBLICATIONS• PUBLIC &

INTERNATIONAL RELATIONS

• CHANCELLOR’S FOUNDATION

CHANCELLORY• GRADUATE

MANAGEMENT CENTER• ACADEMIC

DEVELOPMENT CENTRE• RESEARCH

MANAGEMENT CENTER• COMPUTER CENTER• PRINTING &

PUBLICATIONS• PUBLIC &

INTERNATIONAL RELATIONS

• CHANCELLOR’S FOUNDATION

BURSARBURSAR LIBRARYLIBRARY

STUDENT & ALUMNISTUDENT & ALUMNI

UKM Holdings Private LtdUKM Holdings Private Ltd

HUKMHUKM

CORPORATE & SUPPORT SERVICESCORPORATE & SUPPORT SERVICES

MAINTENANCE & ENGINEERING

MAINTENANCE & ENGINEERING



Design of the programmecontent & structure, T/L methods,

assessment methods

Continuous Quality Management governance structure & administration of resources to design, deliver, monitor & enhance programmes

RESOURCESEntry criteria, student support services, academic faculty, administrative staff, support staff, physical

facilities, money, ICT, community & stakeholder engagement, research & links to education

VISION MISSION& GOALS

studentsstudents graduatesgraduates

TEACHING & LEARNINGTEACHING & LEARNING



QUALITY COUNCILCHAIRED BY VICE

CHANCELLOR

QUALITY UNITS

QUALITY IMPLEMENTATION

COMMITTEE

COORDINATES & MONITORS IMPLEMENTATION

QUALITY MANAGEMENT STRUCTUREQUALITY MANAGEMENT STRUCTURE

QUALITY POLICIES PLANNING, OBJECTIVES, STRATEGIES & PROJECTS, KEY PERFORMANCE INDICATORS, REWARDS

QUALITY POLICIES PLANNING, OBJECTIVES, STRATEGIES & PROJECTS, KEY PERFORMANCE INDICATORS, REWARDS

ISO, EXTERNAL QA, INTERNAL AUDITQUALITY AWARDS

ISO, EXTERNAL QA, INTERNAL AUDITQUALITY AWARDS

QUALITY UNITSQUALITY UNITS


Winner of 2006Prime Minister’sQuality AwardQUALITY

SYSTEMQUALITY SYSTEM

QUALITY ENHANCEMENT

REPORTING

EVALUATION & BENCHMARKING

DATABASES & INFORMATION

SYSTEM

CORE PROCESSESCORE PROCESSES

INFORMATION SOURCEStudentsEmployersProfessionGraduates/AlumniExternal Examiners, assessors

INFORMATION SOURCEStudentsEmployersProfessionGraduates/AlumniExternal Examiners, assessors

QUALITY

CYCLE

QUALITY

CYCLE

REINFORCEMENTAwards, Incentives etc

REINFORCEMENTAwards, Incentives etc

Criteria, Standards, KPI, Criteria, Standards, KPI,

vv

vv

EXTENSIVE USE OF ICT

EXTENSIVE USE OF ICT



METHODS

EVALUATION OF

TEACHING & LEARNING

STAKEHOLDER

SATISFACTION SURVEY

MEDIA REPORTS

REPORTS FROM

EXTERNAL AGENCIESEg Auditor General, QAD, ACA

ON-LINE COMPLAINTS•Sistem Aduan

WEB SITE

COUNTER SERVICES

SUGGESTION BOX

SCHEDULED BERKALA/DIALOG

UESWith stakeholders (students, industry, employers etc)

USE OF ICT FOR INFORMATION SYSTEMUSE OF ICT FOR INFORMATION SYSTEM



MANAGEMENT FOR QUALITY

• STRUCTURE

• QUALITY SYSTEM (STDS/BENCHMARKS, PROCESSES)

• QUALITY CULTURE– LEADERSHIP– VALUES– NORMS & PRACTICES– RECOGNITION



QUALITY CULTURE

• SUSTAINED ENGAGEMENT FROM LEADERSHIP TO CREATE CONDITIONS WITHIN WHICH A WIDESPREAD COMMITMENT TO QUALITY & ITS ENHANCEMENT CAN FLOURISH (ENGAGE HEARTS & MIND OF STAFF & STUDENTS)



RECOGNITION E.G WINNING PM’S

AWARDACCREDITATION

INSTITUTIONAL AWARDSETC

RECOGNITION E.G WINNING PM’S

AWARDACCREDITATION

INSTITUTIONAL AWARDSETC

REPUTATION FOR QUALITY

REPUTATION FOR QUALITY

INSTITUTIONAL SELF PERCEPTION


STAFF INVOLVEMENT &HIGH MORALE


BEST PRACTICES & BENCHMARKS AS

INSTITUTIONAL CULTURE FOR QUALITY



PERCEPTION OF PERFORMANCEPERCEPTION OF PERFORMANCE

INSTITUTIONAL PERFORMANCEINSTITUTIONAL PERFORMANCE

VV

VV VV

VV

VV

VV

INTERNALSCRUTINYINTERNALSCRUTINY

EXTERNALSCRUTINYEXTERNALSCRUTINY

MAINTAINING A QUALITY CULTURE& REPUTATION CYCLE

MAINTAINING A QUALITY CULTURE& REPUTATION CYCLE
































Winner of 2006Prime Minister’sQuality AwardINSTITUTIONAL QUALITY

CULTURE

• EXTERNAL ELEMENT – ORIENTATION TO THE NEEDS OF THOSE WE SERVE EXTERNAL STAKEHOLDER SATISFACTION

• INTERNAL ELEMENT- SUPPORTING STAFF IN THE FULFILMENT OF THEIR DUTIES BOTH INTERNALLY AND EXTERNALLY DIRECTED INTERNAL STAKEHOLDER SATISFACTION

• ADD VALUE TO THE WORK OF THOSE AT THE FOREFRONT OF SATISFYING EXTERNAL STAKEHOLDERS


Winner of 2006Prime Minister’sQuality AwardLEADERSHIP & GOVERNANCELEADERSHIP & GOVERNANCE

PARTICIPATION,

INCLUSIVENESS

REPRESENTATION,

TRANSPARENCYCLARIFYING DIRECTIONS

BETTER INSTITUTIONALCOMMUNICATION

ACTING ON FEEDBACK

COLLEGIAL DISCUSSION & CONSULTATION

MOTIVATIVATING, REINFORCING

PARTICIPATION,

INCLUSIVENESS

REPRESENTATION,

TRANSPARENCYCLARIFYING DIRECTIONS

BETTER INSTITUTIONALCOMMUNICATION

ACTING ON FEEDBACK

COLLEGIAL DISCUSSION & CONSULTATION

MOTIVATIVATING, REINFORCING



VALUES INFUSIONVALUES INFUSION

• Research Ethics

• Academic Code of Ethics

• Ethical Code for Administrative and support staff

• Transparent criteria & procedures for appointment, promotion & extension

• Disciplinary Rules & Regulations

• Research Ethics

• Academic Code of Ethics

• Ethical Code for Administrative and support staff

• Transparent criteria & procedures for appointment, promotion & extension

• Disciplinary Rules & Regulations


Winner of 2006Prime Minister’sQuality AwardRecognition & Awards

• Teaching & learning– Best Teacher– Teaching Innovation

• Research– Promising research– Publications– Laboratory management– Innovation & Invention

• Community Engagement• Administration & Finance

– Quality Circle– Counter Services– Grants & endowments– ICT

• Student projects • Vice Chancellor’s Award (overall quality culture, image building)



SATISFACTION AGENDA

EXTERNAL SCRUTINY

• FIT FOR PURPOSE

• VALUE FOR MONEY

• MEETING STANDARDS

• ADEQUATE INFORMATION

• IMPROVEMENT EFFORTS

SELF REGULATION

• TRANSFORMATIONAL, INNOVATIVE

• AUTONOMY IN DISCHARGING DUTIES

• ACCOUNTABILITY, DISCIPLINE, ETHICAL CODE

• RECOGNITION


Winner of 2006Prime Minister’sQuality AwardPRIME MINISTER’S QUALITY AWARD 2006PRIME MINISTER’S QUALITY AWARD 2006



Terima Kasih

Terima Kasih

UNIVERSITI KEBANGSAAN MALAYSIAThe National University of Malaysia

UNIVERSITI KEBANGSAAN MALAYSIAThe National University of Malaysia

Documents

Sharifah Hapsah Shahabudin Vice Chancellor 11 th Malaysian Education Summit 2007 Malaysian Education: Winning in the Global Race 11 th Malaysian Education