SharePoint Adoption Faces Three Barriers: Mobile, Social, And CloudForrester Research

From: August 2012 Global SharePoint Usage Online Survey

Analyst contacts: John R. Rymer and Rob Koplowitz

February 2013

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Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint(multiple responses accepted)Source: August 2012 Global SharePoint Usage Online Survey

Customers are upgrading aggressively . . .

Business Productivity Online Suite (BPOS)

SharePoint Server 2013

SharePoint Portal Server 2003

Windows SharePoint Services 2.0, 3.0, SharePoint Foundation Services

Office 365 (or SharePoint Online)

Microsoft Office SharePoint Server 2007

SharePoint Server 2010

3%

7%

8%

8%

12%

50%

81%

“Which version of SharePoint are you using?”

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Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePointSource: August 2012 Global SharePoint Usage Online Survey

. . . and plan to continue doing so as the next release arrives

Yes, within a year of release

37%

Yes, within two years of re-lease31%

Yes, more than two years after release

17%

No15%

“Are you planning to deploy SharePoint 2013?”

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Three big adoption challenges loomSharePoint must accommodate cloud, social, and mobile

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Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint(percentages do not total 100 because of rounding)Source: August 2012 Global SharePoint Usage Online Survey

SharePoint customers have not fully embraced the promise of the cloud

On-premises in our data center82%

Microsoft-hosted service (BPOS, Office 365, Share-

Point Online)4%

Hosted version from a provider other than Microsoft

5%

On-premises/cloud hybrid envi-ronment (Microsoft only)

5%

Other5%

“How did you deploy SharePoint?”

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Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint(percentages may not total 100 because of rounding)Source: August 2012 Global SharePoint Usage Online Survey

SharePoint has failed to deliver value in enterprise social

29%

20%

38%

22%

14%

15%

16%

10%

48%

48%

25%

18%

13%

7%

2%

4%

7%

5%

14%

9%

10%

20%

8%

6%

12%

20%

19%

39%

45%

44%

54%

58%

5%

7%

5%

13%

18%

14%

20%

22%Sites (portal/intranet)

Collaboration

Social

Custom internal-facing apps

Content management

Search

Custom external-facing appsInsights (BI/analytics)

“Which SharePoint functions have you deployed and what is your level of satisfaction with them?”

No plans to deploy Planning to deploy Deployed, dissatisfied Deployed, satisfied

Deployed, highly satisfied

6

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Yes9%

No56%

No, but we have a strategy to im-plement SharePoint for mobile

devices24%

No, we are waiting for Microsoft to support the devices we use (e.g.,

Android, iOS) 12%

As mobile devices spread, SharePoint is not meeting expectations for mobile access

“Do you have a SharePoint mobility solution?”

Did you know?91% of respondents do not provide mobile access to SharePoint.

Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint(percentages do not total 100 because of rounding)Source: August 2012 Global SharePoint Usage Online Survey

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What it means

• Microsoft SharePoint is the centerpiece of many enterprises’ collaboration and content strategies . . .

• . . . but it isn’t clear to us that enterprises will continue to invest in SharePoint for social, web content, and content delivery functionality.

• Customers also struggle to adopt SharePoint’s full range of features, which hurts the long-term business value of the product.

• Business management’s satisfaction with SharePoint and perception of its value is hurt by uninspired user experiences.

• Microsoft understands these customer challenges, but its various strategies to overcome them must succeed to continue SharePoint’s growth in enterprises.

• Microsoft must fully articulate the future product strategy for SharePoint and Yammer so clients can plan accordingly.

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Financial services is biggest vertical in the survey

Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint(percentages do not total 100 because of rounding)Source: August 2012 Global SharePoint Usage Online Survey

OtherConstruction and related services

Consumer servicesTransportation services

Wholesale tradeManufacturing, primary production

Manufacturing, intermediateRetail

Education/nonprofitMedia and publishing

Manufacturing, finished goodsHealthcare, biotech, and pharmaceuticals

Energy and utilitiesGovernment

Business and professional servicesTechnology and telecommunications

Financial services and insurance

4%

1%

1%

1%

1%

2%

2%

2%

3%

3%

5%

7%

9%

10%

13%

13%

25%

“Which industry most closely matches your organization’s primary business?”

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Base: 153 IT decision-makers involved in evaluating, specifying, or administering SharePoint(percentages do not total 100 because of rounding)Source: August 2012 Global SharePoint Usage Online Survey

Most respondents hail from enterprises

Fewer than 100

100 to 500

500 to 999

1,000 to 4,999

5,000 to 9,999

10,000 to 19,999

20,000 to 50,000

50,000 to 100,000

More than 100,000

7%

7%

7%

22%

13%

9%

13%

9%

12%

“Using your best estimate, how many employees work for yourorganization worldwide?”