Sessions MKU

8/3/2019 Sessions MKU

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Form pairs

Each pair is expected to tellsomething interesting, uniqueor funny about your partners name. Also has to point outone very obvious negativeaspect of your partner.

Each person will get 30

seconds to speak. Make proper use of the time. This is known as WIAN


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Knowing yourself

is the beginning of all wisdom.

- Aristotle


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SESSION 2


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SPT


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Session 3


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Session 4


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Session 5


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PILLSBURYIn the early 1990s few formal channels of

communication were in place at Pillsbury.When new management arrived and thecompany was restructured, all thatchanged. "We started a business focusedemployee newspaper," said Lou de Ocejo,human resources vice president. "Westarted having CEO luncheons every

month, and communication meetings withall functions at least once a quarter. Wetried to do a lot of things to tell peoplewhat this new age at Pillsbury was allabout."


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Most difficult, though, was gettingemployees to talk back. Managementwanted to know what was going right andwhat was going wrong. It wanted productideas and suggestions for improvingprocedures. But employees in most

organizations are cautious, despite peptalks from managers about how theirdoors are always open.

Then Pillsbury installed a uniquefeedback tool, a hotline called "InTouch."


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This toll-free, third-party voice mailservice allows employees to leaveanonymous messages about any subject atany time. At first employees were cynical,but over time they began to respond.More than 2,300 messages have now been

recorded. Employees reported suchproblems as faulty work systems andineffective supervisors. But they also

provided many new product ideas andcost-saving suggestions, such asrecommendations for pizza toppings andways to recycle surplus paper.


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"Getting this feedback wasn't fun the firsttime out, and sometimes it still isn't,"reported Lou de Ocejo, "but the systemdoes just what we need it to do."


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Employability


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What is Employability? Employability refers to a person's

capability of gaining initialemployment, maintainingemployment, and obtaining newemployment if required. In simple

terms, employability is about beingcapable of getting and keepingfulfilling work. Morecomprehensively, employability isthe capability to move self-sufficiently within the labourmarket to realise potential throughsustainable employment.


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For individuals, employabilitydepends on,

K nowledge Skills Attitudes KSA's they possess, the way they

use those assets and present themto employers, and the contextwithin which they seek work.

Employability is not just aboutvocational and academic skills.


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The reasons given by employers for not hiringyoung people for entry-level jobs, includes:

Low grades and low levels of academicaccomplishments

Poor attitudes, lack of self-confidence Lack of goals, poorly motivated Lack of enthusiasm, lack of drive, little evidence of

leadership potential Lack of preparation for the interview Excessive interest in security and benefits,

unrealistic salary demands and expectations

Inadequate preparation for type of work,inappropriate background Lack of extracurricular activities Inadequate basic skills (reading, writing, math)


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In general, an ancient proverb says:

I hear and I forget I see and I remember I do and I understand


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The 3D Approach

IntrapersonalInterpersonalGroup


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Business

Communication

- An Introduction


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On further consideration, when two people speak witheach other, the following 4 types of messages canbe conveyed:

1. When I speak, I share a fact: INFORMATION2. When I speak, I also say something about myself:

SELF REVELATION3. When I speak, I tell the other person what I think of

him and how we relate to one another: RELATIONSHIP

4. When I speak, I seek to have an influence on theother: APPEAL


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Similarly when we hear, we use the previously stated 4types of analysis.


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Peter Drucker in his foreword to a book oncommunications states quite bluntly that poor

communications are a direct result of ourignorance. He contends that we do notknow:what to say;when to say it;how to say it; orto whom to say it.


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In the world of business, the aim should be todevelop communication patterns, betweenindividuals and groups, that are;meaningfuldirectOpenhonest

Learning to communicate more effectively is soeasy, yet so few bother to put in the time to

learn how.It's not magic; it's not a 'black' art; it's not a gift

you are either born with or denied forever.


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Definition"Any act by which one person gives to or receives

from another person information about that person's needs, desires, perceptions, knowledge,or affective states. Communication may beintentional or unintentional, may involveconventional or unconventional signals, may takelinguistic or nonlinguistic forms, and may occur

through spoken or other modes."

George Vardman says purposive interchange


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George Vardman says purposive interchange,resulting in workable understanding andagreement between the sender and receiver of amessage .

Robert Anderson observes Communication isInterchange of thoughts and opinionsinformation's, by speech, writing or sign

Keith Davis says The transfer of information andunderstanding from one person to another

person. It is way of reaching others with facts,ideas, thoughts and values. It is bridge of a

meanings among people so that they can share what they feel and know. By using this bridge, a person can cross safely the river of misunderstanding that sometimes separates

people .

Comm nic tion is the ch in of nderst nding


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Communication is the chain of understanding which permeates a business organization fromtop to bottom, from bottom to top, & from side to

side, & which moves the Business organizationahead towards its stated objectives.Communication is the flow of material, information,

perception & understanding between various parts & members of a business organization.

Effective communication needs to be built aroundthis simple foundation and realization:

communication is a dialogue, not a monologue.In fact, communication is more concerned with adual listening process.

I


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Importance"It is vital for the success of ourcompanies that businessmen and womenemerge as real leaders and demonstratetheir ability to communicate effectively,

internally and externally." Sir ColinMarshall, chairman, British Airways"Communication in stressful changesituations requires sustained andextensive interpretation andreinforcement.

Competent high trust firms are in a


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Competent, high-trust firms are in aposition to communicate the samebasic messages to all levels, from

middle management to shop floor, withnothing left out on the grounds thatthose below would not understand it."Tony Eccles, London Business School

"No manager can be effective in his jobunless he is able to communicate. It isthe most essential single skill. I hopethat managers everywhere will seek toimprove their ability, for it is one thatcan be learned." Sir John Harvey-Jones, former chairman ICI and

renowned European 'troubleshooter'


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Managing is a complex process. It canbe described as the organisation ofcapital, labour and material to achieveproduction and distribution of particulargoods or servicesCommunication skills are an important

aspect of effective managementCommunication is the system by whichoperations are led and coordinated andthe results fed back


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Session 6

Forecasting


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ForecastingDetermines organisational objectivesand policies

PlanningPrepares programmes, proceduresand budgets

OrganisingSets the organisational structure

Instructing

Provides the bedrock of organisationperformance

Coordinating


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CoordinatingEnsures all efforts are directedtowards the organisational goals

Controllingchecks the results, receivesfeedback

The function of communication is todefine and support the action involvedin each of the above functions

A Business cannot exist without


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A Business cannot exist withoutcommunication.Without communication Co-ordination

of work is impossible, co-operationbetween workers is impossible.Communication ensures security,

conformity to plans & the achievement

of productivity through policystatements, procedures,& rules.It helps in problem solving & change

thru such techniques as suggestionsystems & meetings.


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PurposeCommunication serves two purposes in businesses,

InformPersuade

These are the two goals present in the mind of acommunicator.

Sometimes, only information is required to be

passed.Sometimes, the goal is to persuade.There are times when information and persuasion go

hand in hand.


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Other PurposesTo develop information & understanding which arenecessary for group effort.To provide an attitude which is necessary for

motivation, co-operation & job satisfaction.To discourage the spread of misinformation,

rumors, gossip, & to release the emotional tensionsof workers.

To prepare workers for a change by giving themthe necessary information in advance.To improve labor-management elations by keeping

both in contact with each other.


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To encourage ideas, suggestions from subordinatesfor an improvement in the product & workconditions, for a reduction in time or cost involvedfor the avoidance of the waste of raw material.To satisfy the basic human needs like recognition,

self-importance & sense of participation.To maintain social relations among the employees.


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SourceAs the source of the message, you need to be clearabout why you're communicating, and what youwant to communicate. You also need to beconfident that the information you'recommunicating is useful and accurate.


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Message

The message is the information that you want tocommunicate.


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EncodingThis is the process of transferring the informationyou want to communicate into a form that can besent and correctly decoded at the other end. Yoursuccess in encoding depends partly on your abilityto convey information clearly and simply, but alsoon your ability to anticipate and eliminate sourcesof confusion (for example, cultural issues,

mistaken assumptions, and missing information.) Akey part of this is knowing your audience: Failureto understand who you are communicating withwill result in delivering messages that are

misunderstood.


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ChannelMessages are conveyed through channels, withverbal including face-to-face meetings, telephoneand videoconferencing; and written includingletters, emails, memos and reports.

Different channels have different strengths andweaknesses. For example, it's not particularlyeffective to give a long list of directions verbally,while you'll quickly cause problems if you criticizesomeone strongly by email.


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DecodingJust as successful encoding is a skill, so issuccessful decoding (involving, for example, takingthe time to read a message carefully, or listenactively to it.) Just as confusion can arise fromerrors in encoding, it can also arise from decodingerrors. This is particularly the case if the decoderdoesn't have enough knowledge to understand the

message.


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ReceiverYour message is delivered to individual members of your audience. No doubt, you have in mind theactions or reactions you hope your message will getfrom this audience. Keep in mind, though, thateach of these individuals enters into thecommunication process with ideas and feelingsthat will undoubtedly influence their

understanding of your message, and theirresponse. To be a successful communicator, youshould consider these before delivering yourmessage, and act appropriately.


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FeedbackYour audience will provide you with feedback,verbal and nonverbal reactions to yourcommunicated message. Pay close attention to thisfeedback, as it is the only thing that allows you tobe confident that your audience has understoodyour message. If you find that there has been amisunderstanding, at least you have theopportunity to send the message a second time.


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Context

The situation in which your message is delivered isthe context. This may include the surroundingenvironment or broader culture (i.e. corporateculture, international cultures, etc.).


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An Alternative Model


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Two Way Process

Sender orInstigator

ActionMedia Receiver

New Policy

News Bulletin

Readsbulletin

React to thePolicy

FeedbackCommunicate reaction to the Policy


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ProcessSourcecreates

messageSends messageSelectschannel

Receiver getsmessage

Filters Experience Knowledge Feelings

Interpretsmessage

NoiseFeedback

Documents

Sessions MKU