Session 12Session 12Volunteer Training ProcessVolunteer Training Process

Volunteer Training ProcessPhase I: Recruitment (PR & MS)

Create list of opportunities

Match up to gaps in organizational chart

Explore avenues of advertisement

Current volunteers

In office

Churches: liaisons

Volunteer Training ProcessPhase II: Relationship Development

(PR & MS)

Meet, in office, with interested volunteer within one week of initial contact

Have them complete application after interview Following reference check, review of application, plug them into

a scheduled appointment, “First Experience” Allows them to see and “get hooked” from the beginning Allows you to know they are available during regular

appointment times Explicit instructions MUST be given to new volunteer not to

contribute anything to appointment; only there to observe. They can ask questions once patient leaves.

Volunteer Training ProcessVolunteer Training ProcessScheduling the Medical Scheduling the Medical

ProfessionalProfessional May need to be more May need to be more flexibleflexible with with

medical staffmedical staff ProfessionalProfessional

Work schedule variesWork schedule varies Availability changesAvailability changes

Try to place them on consistent teamTry to place them on consistent team Same day/time helps with relationship Same day/time helps with relationship

and team buildingand team building

Volunteer Training Process Phase III: Training (PR & MS)

Phase III, Part A: Orientation to general patient services, SLM

Delivered at first visit, assignment for each week

Department Leader will need to add additional materials to SLM packet, from supplements provided by CompassCare

Volunteer Training Process Phase III: Training (MS)

Phase III, Part B: Basic Ultrasound skills acquisition

In-House: Radiologist, MD, Sonographer, NM

Outsourced Training

Phase III, Part C: Skill Development and proficiency

Volunteer Training Process Phase III: Training (PR & MS)

Volunteer Training ProcessVolunteer Training ProcessMS Staff File ContentsMS Staff File Contents

ApplicationApplication ResumeResume Professional LicensesProfessional Licenses Copy of trainingCopy of training

Training ChecklistTraining Checklist Review questions for each moduleReview questions for each module

Professional Development PlanProfessional Development Plan Educational RecordEducational Record

Volunteer Training Process-

Phase IV: Independently execute patient services

Ongoing coaching/feedback

Weekly communication

Quarterly Department Meetings

Regularly Scheduled Volunteer Observations

Professional Development Plan

Articles, websites, seminars, books

Volunteer Training Process Phase III: Training (PR)

Phase III, Part A: Orientation to general patient services, SLM

Delivered at first visit, assignment for each weekAll PR patient-contact volunteers must complete the first 4 modules.Advocates must also complete the last module, “The Seven Fundamentals”You will need to work with your Executive and Advancement Director to create the content for Module 1: Culture