SES ECQ Writing and Interview Prep Workshop 090911 · TheResumePlace|place.com!|!(888)!4808265! 1 ADivisionofThe"Resume"Place,"Inc." 89"Mellor"Avenue,"Baltimore,"MD"21228" Phone:410B744B4324/"Fax:410B744B0112

The Resume Place | www.resume-‐place.com | (888) 480-‐8265 1

A Division of The Resume Place, Inc. 89 Mellor Avenue, Baltimore, MD 21228

Phone: 410-‐744-‐4324 / Fax: 410-‐744-‐0112 President: Kathryn K. Troutman

www.resume-‐place.com

Announcing New Workshop:

Mastering the SES Application

Intensive Executive 2-day SES Application Training and Interview Practice

• Writing SES ECQs

• New 5-page SES Federal Application • SES Interview Preparation

World-Class Instructors:

Kathryn Troutman, Diane Hudson Burns, Tim Cannon, Paul Thompson

This same two-‐day SES ECQ Writing Workshop has been held for AF, Navy, Army, EPA, NASA, DOI, and USMC leadership programs throughout the USA.

Announcing New Workshop: Mastering the SES Application

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COURSE FEES Federal Career Training Institute, Catonsville, MD

• $1,995 Federal and Private Industry Executives • $1,595 Military Officers

Cheyenne Mountain Resort, Colorado Springs, CO

• $2,195 Federal and Private Industry Executives • $1,595 Military Officers

COURSE DATES

• Jan 17–18, Federal Career Training Institute, Catonsville, MD • May 21-‐22, Cheyenne Mountain Resort, Colorado Springs, CO • July 19–20, Federal Career Training Institute, Catonsville, MD • Sept. 13–14, Federal Career Training Institute, Catonsville, MD

Payment:

• Government credit cards accepted • Invoices will be prepared for Training Vouchers • CCR Registered, GSA Schedule holder • Small, woman-‐owned business


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Course Overview SUMMARY:

The course consists of a two-‐day (7 hours each day) hands-‐on writing and practice workshop. Expert and knowledgeable SES trainers instruct senior federal managers and team leaders and facilitate brainstorming, sharing, listening, writing, and developing quality written examples for the five mandatory ECQ essays for SES applications. Participants will also learn how to package their extensive executive leadership and senior management experience into a concise and focused new 5-‐page SES ECQ Federal Resume with clear leadership accomplishments. Participants will also gain insight and effective tools for preparing Technical Qualifications and SES application Cover Letter. Due to the changes in the SES resume and ECQ requirements, the SES Structured/Behavior-Based Interview is more important than ever. Four hours will be devoted to practice and preparation of the ECQ Structured/Behavior-‐Based interview with camera, panel interviews, practice, and feedback.

A customized SES writer's guide/ step-‐by-‐step workbook is provided with one-‐on-‐one feedback by expert ECQ Writers and Coaches during the workshop. Participants will identify and practice writing about their Executive Core Competencies and Leadership Competencies using OPM's recommended model: Context, Challenge, Action and Results (CCAR).

Participants will expand their way of thinking about senior management positions in the federal government and about their employees’ role in current or future government leadership. The workshop also presents opportunities for establishing professional contacts.

Instructional methods include computer-‐room writing; in-‐class exercises focusing on accomplishments, such as interviewing, brainstorming, sharing and writing ECQ examples; analysis of announcements for target language, and incorporating the Leadership Competencies into essays and resumes. Practice interviews will include camera, play-‐back, and feedback with panel interview with ECQ questions.


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Participants Will Learn How To: • Write and develop the new 5-‐page SES ECQ Federal Resume. • Understand how the SES hiring process is managed by agencies and by OPM. • Identify their ECQs and the corresponding 28 Leadership Competencies. • Use OPM’s preferred Context-‐Challenge-‐Action-‐Results (CCAR) model to

write about their Executive Core Qualifications. • Think up the organizational ladder. • Demonstrate in writing their decision-‐making and leadership abilities. • Create impressive work experience descriptions. • Write outstanding executive level profile statements. • Analyze Technical and Managerial Factors. • Understand how to address and write powerful and effective technical

qualifications. • Create attention-‐getting cover letters for an SES application package. • Prepare and practice for the Structured/Behavior-‐Based SES Interview.

SYLLABUS:

• The New Executive Core Qualifications o Leading Change o Leading People o Results Driven o Business Acumen o Building Coalitions o The 28 Sub-‐competencies

• Writing About the SES Executive Core Factors o Applying basics of effective writing: descriptions and narratives of

experience. o Thinking up the organizational ladder. o Practice Writing.

Effective application of what you know. How have you made a difference to other people, other

organizations, and policies? Show accountability and continuous improvement.

• The Total Senior Executive Service Application Package The Cover Letter The New 5-‐page SES ECQ Federal Resume Technical and Managerial Factors Structured/Behavior-‐Based SES Interview Practice


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FORMAT COMPUTER TRAINING: Attendees should bring a laptop along with their resume, top ten accomplishments (pre-‐workshop homework) and other relevant documents.

TEXT/HANDOUTS

ECQ Writing Guide (©2011 by Kathryn Troutman and Diane Hudson Burns) Federal Resume Guidebook, 5th ed. by Kathryn Troutman

WHAT TO BRING AND HOW TO PREPARE FOR THE SES WRITING WORKSHOP

• Pre-‐workshop homework will consist of writing five accomplishments with an average of 400 words each. We will send you a template for your Top Ten List of Accomplishments.

• We will send you the eBook version of Writing your 5-‐page SES Federal Resume to review in advance.

• Update your federal resume with your most recent position, including dates and duties.

• Bring your last year’s performance evaluation if you have one. • If you have any target vacancy announcements (current or past) you can bring

them for analysis of keywords and skills. • Bring your laptop if you have one. We have 10 laptops; please let us know if you

need to reserve one. Our training room is equipped with free Wi-‐Fi. • Be prepared to write during the workshop. • Be prepared to practice your interview ECQ stories in the class with camera and

video screen

WORKSHOP OUTPUT In two days you will achieve:

• One to three ECQs written in long and short format. The long CCAR format will be useful for interview preparation or the Traditional ECQ narratives that are required by many federal agencies. Long format – 1 page; short format – 700 characters.

• Your ECQ drafts will be reviewed by an ECQ Writing Expert to determine if they really hit the mark of the ECQ and the leadership competencies.

• Technical Qualifications reviewed and full knowledge of the difference between the ECQs and the TQs.


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• 5-‐page SES ECQ Federal Resume started during the class; the goal is to structure your current position with Executive Leadership duties and two Accomplishments.

• Interview Practice with camera and video based on ECQ accomplishments written during the workshop.

• Cover Letter information and samples for your applications. • Confidence, knowledge, and inspiration to write your SES application with your

best executive leadership accomplishments based on OPM's ECQs and the Leadership Competencies.


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Course Agenda DAY 1 SES Basics | ECQ Writing | Introduction to 5-Page Resume Lecture, information, inspiration, and getting ready to write ECQ Accomplishments 8:00 – 8:30 a.m. Speaker Introductions – K Kathryn Troutman and Diane Hudson Burns Participant Introductions 8:30 – 9:30 a.m. Paul Thompson, Former OPM Senior Executive Services Program Analyst Introduction to the new 5-‐page SES Federal Resume and the ECQ Scoring Grid 9:30 – 10:30 a.m. SES Basics – About the SES | Vacancies | ERB & QRB Are You SES Ready? Analysis of SES Announcements Leadership Exercise Leadership Journey Different SES Application Formats Review of Announcements & Application Requirements 10:30 – 11:30 a.m. Getting Ready To Write Top Ten List of Accomplishments | Executive Accomplishments Discussion Writing Exercise CCAR Mapping ECQs 11:30 a.m. – Noon The Traditional SES Application Executive Federal Resume ECQs / TQs / Executive Cover Letter Noon – 1:00 p.m. Lunch 1:00 – 2:00 p.m. Writing ECQs – Leading Change & Leading People Core Competencies and Keywords Structured Individual Writing One–on–One Guidance from Diane & Kathryn 2:00 – 3:00 p.m. The New Five-Page Resume-Based Format Drafting the Resume Short Accomplishments Bullets Scoring 3:00 – 3:30 p.m. Writing ECQs and Formatting the 5page Resume Structured Individual Writing & One–on–One Guidance from Diane & Kathryn 3:30 – 4:00 p.m. Summary, Q&A & Review


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DAY 2 5-Page Resume Development | Structured/Behavior-Based Interview Practice 8:00 – 9:00 a.m. Continuation of the 5-page SES Federal Resume Analysis of Vacancy Announcements Instructor Development of a CCAR Story for Class Review of Sample SES Applications and Case Studies 9:00 – 10:00 a.m. Lessons Learned from QRB Disapproval Letters & SES Writers Top Writing Tips 10 a.m. – Noon Writing ECQs, Short Accomplishments Bullets, and Formatting the

5-page Resume Structured Individual Writing One–on–One Guidance from Diane & Kathryn Noon – 1:00 p.m. Lunch 1:00 – 3:30 p.m. The SES Structured Interview with Tim Cannon Overview | Behavior Based Questions | What to Expect | Mock Interviews Practice interviews with role-‐playing, camera, and panel interviews Feedback from the instructor and the class Small group practice with interviews speaking about your ECQ

accomplishments 3:30 – 4:00 p.m. Summarize what you learned and set objectives to complete the SES writing project

Writing—ECQ 5: Building Coalitions Lesson on Core Competencies and Keywords Structured Individual Writing One-‐on-‐one Guidance from Diane and Kathryn

Noon to 1:00 p.m. Lunch 1:00 to 3:40 p.m. Executive Structured/Behavior-‐Based Interview Practice and Preparation With Tim Cannon Practice interviews with role-‐playing, camera, and panel interviews Feedback from the instructor and the class Small group practice with interviews speaking about your ECQ accomplishments 3:40 to 4:00 p.m. Summarize what you have learned and set objectives to complete the SES writing project.


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SES ECQ TRAINERS AND CONSULTANTS

Kathryn Troutman

President & Founder, The Resume Place For more than 30 years, federal job search and federal resume-‐writing expert Kathryn Kraemer Troutman has assisted job seekers with landing jobs with the US government. Her expertise in this marketplace led to Troutman being nicknamed the Federal Job Search Guru. Troutman was also a pioneer in developing and streamlining the format now accepted by government agencies. Kathryn is a popular federal career trainer throughout government with signature training strategies that result in new ideas, motivation for writing, and confidence building. As a Senior Executive Service ECQ Instructor and Executive Coach, Kathryn advises SES candidates in development of ECQs, coaches in the Top Ten List of Accomplishments writing strategy, and prepares SES candidates for executive interviews. Kathryn has trained ECQ writing strategies in more than 25 agencies for CDP and other leadership programs. As the director of an expert federal resume-writing team, Troutman understands the needs of all types of federal job seekers, including those already in government seeking a change, newcomers and those looking to return. Every year, she trains thousands of people, including employees and human resource professionals at more than 50 federal agencies on federal resumes and KSA (knowledge, skills and abilities) writing. Troutman also runs The Resume Place, a resume-writing and federal-job search consulting firm in Baltimore. In 2003 and 2004, Troutman's books Ten Steps to a Federal Job and the Student's Federal Career Guide (co-authored with daughter Emily Troutman), were recognized as "Best Career Book" at the Publishers Marketing Association Awards. Her best-selling title, the Federal Resume Guidebook, is now out in an all-new 5th edition, and she has also created a companion CD-ROM of federal resume templates/samples.


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Diane Hudson Burns Certified Federal Job Search Trainer & Counselor SES Strategist & Writer / SES Project Manager, The Resume Place Certified Professional Resume Writer & Coach Certified Leadership & Talent Management Coach Federal Government Resumes & Applications Procedures Specialist Military Conversion Authority

Diane Hudson Burns is a multi-‐credentialed career coach and executive writer and editor, specializing in posturing federal and non-‐federal employees to enter the federal government's Senior Executive Service (SES). She is an expert in writing SES and ECQ packages, coaching clients to define their strengths and "tell their leadership stories" according to the ECQ leadership competencies/requirements, and targeting ROI for employers. She expertly analyzes clients' core leadership qualifications and maps them to the ECQ competencies. Diane is an experienced trainer and co-‐trainer in Federal Resume, ECQ/TQ, and KSA Writing topics for SES Development Leadership program candidates at the Naval Ship Yard at Capitol Hill, and Air Force Leadership; for military employment readiness specialists and retiring military; as well as train-‐the-‐trainer at industry conferences internationally.

Diane is an active member of the Board of Directors, Professional Association of Resume Writers/Career Coaches (PARW/CC) and Director of the Certified Professional Career Coach program. As an award winning resume writer, her achievements include "Best Executive Resume” award by PARW/CC. Her resumes, cover letters, and case studies are published in over 60 books and periodicals including chapter author on military to civilian in the Federal Resume Guidebook, Third & Fourth Editions, case study author for Ten Steps to a Federal Job, Second Edition, and multiple case studies author for Creating Your High School Resume, Third Edition. She writes columns as the Veteran Expert for Job-‐Hunt.Org and as the Federal Expert for Workforce50.com.

Diane formerly held a federal job as a Special Agent Investigator for the Department of Defense, and was a Recruiter/Employment Specialist for a major aerospace corporation in Los Angeles, California. She holds a bachelor’s degree in journalism from California State Polytechnic University and a number of industry credentials. She is an active member of the Career Management Alliance, and serves as an outplacement coach for such organizations as CareerBuilder.

During the past 18 years, Diane navigated four international moves, living abroad for 12 years and in the Washington, DC/Baltimore corridor for five years.


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Timothy W. Cannon, MA Senior Management Consultant, United Solutions and Services Adjunct Professor, University of Maryland University College

Mr. Cannon has over 35 years of federal government and military experience with expertise in the areas of strategic human capital management, HR operations, leadership coaching, counseling, organizational development, employee development, change management and facilitation. He has accumulated a solid record of accomplishments including making numerous contributions resulting in the improvement of the management of federal human resources and increasing organizational effectiveness.

He successfully transitioned from the military as a commander of a military human resources command to federal government services. After executive level human capital management positions with the Department of Treasury, the Library of Congress and the Department of Homeland Security’s Federal Emergency Management Agency he began his HR consulting career with his firm Main Gate, LLC. Mr. Cannon has been involved in federal human capital management consulting work in health care, federal automated hiring systems and the defense sector.

Mr. Cannon is a former member of the Senior Executive Service, is a retired Army Colonel, holds a Certificate in Leadership Coaching from the George Washington University and serves as an Adjunct Professor in HR Management for the University of Maryland University College.

Mr. Cannon has a BA degree in Public Service from the University of San Francisco, and a Master’s Degree in Human Resources Development from Webster University, St. Louis, MO.

Mr. Cannon and his wife reside in Alexandria, VA.


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Paul R. Thompson Retired from the Office of Personnel Management, Executive Resources Paul R. Thompson is a management consultant based in the Washington, DC area. Mr. Thompson retired from Federal service late in 2010 after a long and varied career in human resources management at the U.S. Office of Personnel Management. Among his many positions at OPM, Mr. Thompson served on the evaluation team for the groundbreaking Navy (“China Lake”) pay banding/pay-‐for-‐performance demonstration project and later managed demonstration project development, serving as OPM lead for both the NIST performance pay and USDA staffing demonstration projects. The USDA project pioneered the category ranking staffing system that has since become universal across the Federal Government. Mr. Thompson was also instrumental in developing the first framework for Human Resource Management accountability, and later managed OPM’s human capital outreach to several human and natural resource agencies. More recently, he managed Senior Executive Service (SES) policy for OPM, and led a project to establish a resume-‐based application process for potential SES members. Mr. Thompson has written several reports and articles over his career, and was the primary author of the first Federal Human Capital Survey summary report in 2002. Since becoming a consultant he has worked with GSA on SES performance appraisal system certification, and is currently designing and implementing a new performance management system at the National Labor Relations Board. A native of Minnesota, Mr. Thompson is married and has two adult sons. He holds a B.A. from Carleton College, an M.A. from the University of Wisconsin-‐Madison, and an M.B.A. from the University of Maryland-‐College Park. He is an ardent amateur musician and also enjoys travel, baseball, theatre and movies.


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PAST PERFORMANCE AND REFERENCES:

Ron Rothberg SEA 10TD.3 NAVSEA Workforce Development Branch 202-‐781-‐3185 Taught the two-‐day program for Commander Leadership Program attendees, plus other senior managers at NAVSEA for three years, from 2007 to 2009. Joan Gudinas, YA-02 CDE Program Manager HQ AFPC/DPIFA 555 E Street West, Ste 1, Room 133 Randolph AFB, TX 78150 Commercial: 210-‐565-‐2524; DSN: 665; FAX 7150 Taught three sessions of the two-‐day class to Headquarters US Air Force, Pay Band 3 and Pay Band 2, Career Broadener attendees in October and November 2009.

This program has also been taught to NASA Leadership Development, USDA Agriculture Marketing Service Leadership Development, EPA Leadership Development, and Department of Interior Leadership Development Programs.

VENDOR INFORMATION:

Federal Career Training Institute Training division of: The Resume Place, Inc. 89 Mellor Avenue, Baltimore, MD 21228 Phone: 410-‐744-‐4324 / Fax: 410-‐744-‐0112 Kathryn K. Troutman, President Kathryn@resume-‐place.com Bonny K. Day, Training Coordinator Bonny@resume-‐place.com Small, woman-‐owned business GSA Schedule holder CCR Registered Accept Government Credit Cards WAWF Acceptable CAGE/NCAGE 87480 DUNS 829351761 NAICS Code 611430 www.resume-‐place.com

Documents

SES ECQ Writing and Interview Prep Workshop 090911 · TheResumePlace|*place.com!|!(888)!480*8265! 1 ADivisionofThe"Resume"Place,"Inc." 89"Mellor"Avenue,"Baltimore,"MD"21228" Phone:410B744B4324/"Fax:410B744B0112

SES ECQ Writing and Interview Prep Workshop 090911 · TheResumePlace|place.com!|!(888)!4808265! 1 ADivisionofThe"Resume"Place,"Inc." 89"Mellor"Avenue,"Baltimore,"MD"21228" Phone:410B744B4324/"Fax:410B744B0112