Services Process:

About Services Process, OCD and McKinsey apply the same process for their services.

Both of them use 3 steps to provide solutions for their customers. The first step, they think about business problems. In this step they build the solution and develop an approach. When team members meet for the first time to discuss their client’s problem, they know that their solution will be

-Fact-based

-Rigidly structured

-Hypothesis-driven*

And with the information they have, they figure out how to approach each problem in order to devise the best solution for it.

The second step, they engagement in chronological order, starting with the selling (or, in their case, non-selling) process, progressing to organizing a team, conducting research, and brain storming.

And the last but the most important step is selling solutions. Firstly, they communicate with its clients through presentations. They may be formal presentations: meetings held around boardroom tables with neatly bound blue books. They may be informal presentations between a few managers at the client and a couple of their consultants with several charts hastily stapled together into a deck. As junior members advance through the ranks at the Firm, they spend a lot of time presenting ideas to other people. After that, they display data with charts. They rely on charts, graphical representations of information, as a primary means of communicating with its clients. The Firm has devoted a lot of time and effort to discover what works with charts and what does not. The success of a team-based operation depends on open communication, both from the top down and from the bottom up. They have the same methods of internal communication as those available to any modern organization: voice mail, e-mail, memos, meetings, the water fountain, and so forth. And working with the client is the most important parts; It goes without saying that without clients there would be no business. They pay the (enormous) bills that keep the Firm going. It is not, therefore, surprising that they are always told to put the client first.