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services: delivering end-to-end operations
event-driven operations planning, design, implementation and management
o&i consulting realises major operational developments in aviation. We help operators
through complex, large-scale planning phases, through design, development and trialling
stages, and ultimately the delivery of live operations. We have supported aviation clients in
commissioning new facilities, and in preparing and realising operations for special events.
Our skills in realising major, end-to-end projects are well
demonstrated in the delivery of airport operations for the
Olympic Games. This major sporting event is a unique
experience for an airport, and requires well planned and
executed operational and logistics developments, that are
thoroughly tested and robust in time for a fixed deadline.
A key challenge for airports posed by The Games is managing
the surges in passenger and baggage demand on peak days, in
particular the main departure days. The emphasis is on abso-
lute preparedness to avoid a negative impact on the operation.
This requires advanced planning, an understanding of preparing
for such events, and coordinated project management by a
consistent and reliable team. It means addressing all aspects of
the operation, providing accurate capacity and resource
planning, smooth processes and active management, robust
security procedures, good passenger preparation and effective
communication strategies for the end-to-end processes.
o&i consulting supported Sydney International Airport in
2000, Athens International Airport in 2004, and London
Heathrow Airport in 2012 in the lead up to and during the
Olympic Games in their respective Host Cities. We provided
the airport companies with arrivals and departures logistics
advice; operations planning, improvement and design
expertise; process implementation and operations
management skills.
Please see inside for an overview of our full skill set.
The challenge: To ensure a hub airport was fully prepared for a major logistical event that had an
immovable deadline, and involved complex airport change.
o&i consulting played a leading role throughout, from the forecasting and planning stage to the
delivery of the live operation on the specified dates.
Our team was commissioned by the airport operator to provide event-driven planning on the
largest scale, operations implementation expertise and operations management skills, and its
expertise in supporting other airports during similar events.
special event operations delivery
From planning and process design for a large-scale logistical challenge to implementation and execution of the plan and processes in live operation: o&i consulting’s team led, carried out and brought together each of the above areas to complete this complex end-to-end project, and enable the airport operator to deliver the live operation, successfully, impressively and on-time.
o&i consulting was involved in the preparation and delivery of
airport operations for the 2012 Olympics. This project demonstrates
our broad skill set, and how we successfully employ this expertise to
benefit clients in large projects.
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o&i consulting delivers end-to-end operational change
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# D
esk
s
ARINC Desk Requirements vs Capacity
Village Ops
Director
Planning &
Performance
Operations
Manager C&H
Operations
Support
Truck
Management
Plot Mgrs
C1,C2,C3,C4,H1
Operations
Manager S
Operations
Support
Truck
Management
Plot Mgrs
S1,S2,S3,S4,S5
Truck & Vehicle
Scheduling
Workload Forecasts
Modelling
Passengers
Surface Access &
Ground Transport
Kerbside Capacity &
DemandBaggage
Ground Transport
Truck & Vehicle
Movements
Demand for all Facilities
DesignSecurity
ProtocolsPlanning
Testing & Trialling
Detailed Scheduling & Planning
Integration Management
Functional
Requirements
Definition
Baggage Facilities
TerminalLayouts
Individual & End-to-End Processes
Trial Design
&
Measurement
Stakeholder Management
Trial Coordination
& Management
Multi-site Baggage
Operations
Resource Planning
Multi-site Check-in
Operations
Contingency Planning
Development
Regulatory Approvals
Schedules
Stakeholders
Processes
Facilities
Programme
Live Operations
Implement-ation
Stakeholders
Risks
Baggage Flows
Bus Scheduling
Operations Performance
Measurement & Reporting
Plans
Standard Operating
Procedures
BLOCK 1
BAA Baggage co-ordination
(in Athletes’ Village) LHR Baggage Coordination Ctr
(Aviation House)
BLOCK 2
LHR Olympics Command & Control
LOCOG Logistics Coordination Centre
(Tilbury)
T1 offload sups (x3)
BLOCK 3
T3 offload sup
T5 offload sup
Physical route
Athlete’s Village
CLC
Proposed Baggage Communication flows
Olympic Village remote check-in operation
Village Baggage Comms v0.3 240412.vsd; David Calder
Exception comms flow
BAU & exception comms flow
Control Post
Escorts
T4 offload sups (x2)
Passengers
Baggage
Temporary Facility
Operations
Truck & Vehicles
Ground Transport
Operational
Resource
Facilities
Master Operating
Plan
Strategic
Business
Process Development
Bringing it all together:
managing and coordinating multiple functions;
providing direction to the client and stakeholders;
leading steering groups and working groups;
providing honest, independent leadership in a multi-stakeholder environment
Temporary Facilities
o&i consulting
David Calder
Director, o&i consulting
www.oandiconsulting.com
o&i consulting ltd.
117a Guildford Street
Chertsey, Surrey
KT16 9AS, UK
T: +44 (0) 7990 572 895
o&i consulting’s team applies operational research and industrial engineering skills
and its aviation and distribution industry
experience to design, plan and improve
airport, airline, air cargo, parcel delivery
and logistics operations.
We help clients to get the best out of
their existing facilities, develop efficient
new operations and create a positive
customer experience.
Examples of our work include:
project experience: operations delivery
British Airways
Members of our team provided operations design and implementation, and transi-
tion leadership expertise to British Airways in its move to Terminal 5, Heathrow
Airport. We developed and implemented lean, re-engineered ramp and baggage
handling processes in the existing operation to ensure teams were ready for the
move. In terms of transition, our role involved setting up, and managing all testing,
proving trials, migration (GSE, aircraft, office moves) and staff training and termi-
nal familiarisation (7,000 staff) for all BA customer service and ramp operations.
Athens International Airport
o&i consultants provided operations planning and process optimisation expertise to
prepare Athens Airport for an increase in passenger and baggage demand during the
2004 Olympic Games. Our role included developing the off-airport processing
concept which managed the movement of large teams of athletes and their baggage
from the Olympic Village to the airport on the peak day after the closing ceremony.
Successful delivery of the concept involved working with the village management
team, ATHOC logistics, Greek Police and security services, and NOCs.
Heathrow Airport
o&i consulting provided operations planning, design, and operations management services to Heathrow Airport in the period
leading up to and through the 2012 Olympic Games.
Our team worked in partnership with the airport company, becoming fully integrated into its Olympic and Paralympic
Planning team. We worked with multiple airport, airline and ground handler stakeholders as well as LOCOG to develop and
test new baggage and passenger operating processes and create detailed operating plans for both the temporary Games
Terminal and the Athletes’ Village Remote Check-in Operations. We also took on key roles in managing these operations.
