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ServiceNowCo-creating solutions for your ServiceNow experience

ServiceNow is changing the way people work by giving businesses the ability to operate faster and become more scalable than ever before. However, your ServiceNow

journey continues long after implementation.

Stefanini works to support your company and deliver continuous value for the long-term. By partnering with Stefanini, we will provide you with a portfolio of full lifecycle managed administration and consulting services aimed at growing and developing your business from end to end. With our experience and unique capabilities to customize our service to your individual business needs, we will work together to

build a brighter, more agile tomorrow.

Why Stefanini is the Right ChoiceAs a $1B global provider of IT management services operating in over 40 countries worldwide, Stefanini has robust experience in providing Managed Services with a big-picture view for our clients’ goals. By combining our Best Practices with our user-satisfaction-driven vision, Stefanini ServiceNow can deliver:• Full end-to-end lifecycle approach to ServiceNow• Managed services experts with customer service at our core• Strong global competency, support for 35+ languages• Leverage lower-cost resources without compromising quality• Focus on Total Cost of Ownership In addition to our deep and leading-edge ServiceNow expertise, Stefanini will administer, manage, and evolve your ServiceNow environment to deliver optimal performance and growth for your company. We infuse our strategic capability with a vision of providing a consumer-like experience to your end users while meeting your business’ goals.

Global Capability, Individual Customizability Stefanini allows our partners the full benefits of not only our extensive experience, but also our unique flexibility and dedication to long-term support. We differentiate ourselves from other ServiceNow firms with our exceptional:

Packaged Subscription Service PricingOur administration and consulting services are available at a scalable and customizable monthly subscription model. This allows our partners to benefit from highly-competitive, predictable pricing and the knowledge that we will be there for you no matter what happens… at no surprise additional cost

SMART Shore Delivery ModelOur global reach and decades of outsourcing experience mean that we can easily manage the right blend of offshore, nearshore, and onshore in a way that optimally leverages lower-cost resources without a compromise in quality and meets your company’s specific needs

Full Lifecycle ManagementWe go above and beyond the basic implementation of ServiceNow to provide exceptional insight and development throughout all aspects of your enterprise, from high quality administration to inspired consulting

End to End SupportStefanini’s goal is to build lasting relationships with our partners by delivering value every step of the way. By providing continual service from implementation to administration to consulting, we ensure that you get the full advantages of ServiceNow from beginning to end. Our full lifecycle service includes:

Implementation• ITIL Processes• Project and Portfolio• HR, Legal, Marketing & Facilities• Governance Risk & Compliance…and more

Administration• Break-fix• Admin Support• Upgrade Protection• System Health• Enhanced Configuration• Architecture & Roadmapping…and more

Consulting• Health Assessment• Managed Upgrades• Roadmap• Module Expansion…and more

Licensing• ServiceNow• BDNA• Bomgar…and more

Finding the Right Solution for Your Business Driven by our big-picture vision and full lifecycle management goals, Stefanini has continued to expand the scope and level of our unique and industry leading offerings as a true ServiceNow partner, including:

1. Stefanini TotalCare™ Administration Services for ServiceNow our comprehensive offering for managing ServiceNow administration needs and wants while truly leveraging the most out of your investment

2. Workflow/Process Design for ServiceNow

3. Building your Service Catalogue4. Service Portal Design5. Redesign of ServiceNow Outbound Messaging for user-friendliness and branding

We understand that to get the most out of your ServiceNow investment, you will need continual administrative support as well as a leading-edge knowledge of the many opportunities available to your enterprise through the power of ServiceNow. We will work with your specific business needs to give you exceptional value from end to end.

Co-Creating Solutions for Digital TransformationStefanini understands that excellence, quality, and continuous innovation are factors that guarantee the overall satisfaction of our clients and build lasting business relationships. Since 1987, Stefanini has worked to exceed the expectations of our customers, employees, and shareholders through technology solutions and innovation. As a $1B global provider of technological services, we are large enough to get the job done, while small enough to be customizable and flexible to your business’ unique needs. Let’s work together to digitally transform your business and build the solutions of tomorrow.

HeadquartersNorth America - Southfield, MI, USAT 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT +55 11 3039-2000EMEA - Brussels, BelgiumT +32 2 620 20 20