www.cih.orgLearn with us. Improve with us. Influence with us. 024 7685 1700

Features and benefits: Demonstrates transparency and commitment to

safeguarding vulnerable people Puts service users at the heart of quality

assessment Meets objectives on the health and wellbeing

agenda Benchmarks best practice and assesses services

against a range of quality and safety standards Identifies service gaps and provides action

planning for continuous improvement Online demonstration available Endorsed by DCLG

Service Quality Tool (SQT)for housing supportOur new online tool is designed to help local authorities and housing associations to provide better support services for vulnerable people.

SQT builds on and updates the Quality Assessment Framework (QAF).

To find out more:www.cih.org/sqt

call: 024 7685 1779email: sqt@cih.org

Comprehensive review of policy and procedures

Implementation

Access service user views via

questionnaire*

Site visits to each service,

speak to staff and

clients

Awarded Level A, B, C or

fail for each objective

Assess all information

Action

Publish report

*optional

NEW

SQT inspires confidence in providers and service users: Housing associations – it helps you when tendering for work across the UK Local authorities – it provides assurance for you when commissioning housing support services

www.cih.orgLearn with us. Improve with us. Influence with us. 024 7685 1700

SQT gives you an overall rating of where your delivery of housing support services currently performs against different objectives and from different perspectives – the provider and the end user:

It is really helpful to have access to a service quality tool that is intuitive, easy to work with and navigate. The possibilities are endless if benchmarking data becomes available from using the tool and it will prove to be a valuable resource for providers

and commissioners alike. In times of pressurised budgets and limited resources, the timing of this launch offers attractive alternatives to traditional inspection regimes and quality assurance.

Sally Parsons Client Services Director, North Home Group, Leeds

An annual licence for SQT includes full access to the tool, one day of comprehensive training provided by Sitra, IT support and access to a helpdesk, from just £4,550 per annum. Alternatively, CIH can carry out the assessments on your behalf.

For more information call 024 7685 1779, email sqt@cih.org or visit www.cih.org/sqt for a demonstration