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P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y

M O N T H L Y R E P O R T

Table of Contents

Partnerships ..................2

Leadership....................5

Faculty Spotlight..........6

Do You Know...?..........7

Benchmarks &

Accountibility..............8

Information Technology

Pepperdine Help Desk

Available 24/7

(310) 506-HELP or

(866) 767-8623

IT Website

community.pepperdine.edu/it

2

INSIGHT | SEPTEMBER | 2012

S E P T E M B E R / 2 0 1 2P A R T N E R S H I P S

IT Staff Members Help Welcome Students Back to School

Every year Information Technology (IT) staff members take part in

new student orientation at all Pepperdine schools, providing assis-

tance with issuing id cards, introducing students to IT services avail-

able to them, as well as educating them on information security

policies and best practices.

In the stories below you will see what IT did to make sure our students

started the school year off right.

Out and About with ISO: Educating Students on Cyber Security

The IT information security office (ISO) team attended several

new student orientations to distribute security quick reference

guides on computer security for Windows, Macintosh, and

Mobile Devices as well as answer any security questions new

students or their parents had. ISO team had a great time get-

ting to know the nearly 900 new students during NSO week.

More than 500 quick reference guides and almost 250 micro-

fiber cleaner cloths, which had cyber security tips printed on

them, were gobbled up by the students.

“Our students are fantastic people,” said Chief Security Officer Kim Cary. “We really appreci-

ated them taking the time to talk with us and hear our message.”

To view the quick reference guides for your computer or mobile device,

visit http://community.pepperdine.edu/it/security/quickref/

P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y

M O N T H L Y R E P O R T

Pictured above Seaver Student Bailey TaylorPictured left: Seated at table is John Vannoy

and Thor Anderson

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INSIGHT | SEPTEMBER | 2012

All Systems are Go! Wireless Network Upgraded

Summer has officially ended and students are back and ready to take on another year here at

Pepperdine. Seaver College admitted nearly 900 first-year students this fall, making it the largest

first-year class to date. To ensure the Pepperdine Internet network is ready to handle the increase

in students and their many mobile devices they will bring, IT increased the Internet bandwidth

and upgraded the wireless network at all campuses.

Wireless Upgrades - The Network Engineering (NE) team including Dave Holden, Rita Schnepp,

Ian Rowell, Z Kasilag, and Vic Suphasiri worked this summer upgrading and tuning the wireless

technology throughout Pepperdine’s campuses. More than 100 new state of the art access

points (APs) were installed in heavily populated areas on campus such as Tyler

Campus Center (TCC), Center for Communication and Business (CCB), and the

Payson Library.

WiFi Tuning - Wireless Internet is made possible by transmitting data over radio fre-

quencies via an AP. When an area has multiple APs transmitting on different channels they can

cause interference with each other, resulting in slow wireless Internet connections. To avoid such

interference, the APs periodically must be tuned.

Before and After Tuning - Pictured to the left

is an image of the second floor in the CCB

before tuning. The blue color represents high

interference and orange color represents less

interference. You can see there is a lot of blue

color in the picture to the left, in those areas

people have experienced slow WiFi.

Pictured to the right is CCB after tuning. You

can see after tuning the NE team was able to

minimize the interference in that area.

Tuning like this took place at multiple loca-

tions at Pepperdine this summer and the NE

team will continue to tune buildings accross

Pepperdine campuses throughout the school

year.

4

INSIGHT | SEPTEMBER | 2012

Bandwidth Increased at all Pepperdine CampusesThis August the Network Engineering (NE) team increased the Internet bandwidth at all Southern Cali-

fornia campuses. Malibu’s bandwidth was increased to 500 megabits from 300 megabits while West

Los Angeles was increased to 50 megabits from 20 megabits. Irvine and Encino were both increased

to 20 megabits from their original 10 megabits each.

These increases came less than a year

from the last bandwidth increase in

summer of 2011. The NE team is con-

stantly monitoring the Internet traffic to

ensure business runs as usual for Pep-

perdine. As you can see in the image

to the right, bandwidth usage at Malibu

exceeds 300 megabits.

Fresh off the Press - ID Cards and I.T. Starts Here Pamphlets

ID Cards - Pictured to the left are IT staff members issuing ID

cards for new Seaver students during NSO.

I.T. Starts Here - This year IT created a new marketing piece

to help new students get to know the technology services

available to them from IT. Tech Central Manager John Quinn

(pictured lower left) participated in Seaver’s NSO to meet

and greet students as well as pass out this new guide.

Malibu Bandwidth Usage 9/6/2012

5

INSIGHT | SEPTEMBER | 2012

L E A D E R S H I P

EIS Welcomes Kurt Bingham as Applications Development Team Lead

Enterprise Information Systems (EIS) is happy to announce that

Kurt Bingham joined the IT team on August 6, 2012 as application

development team lead. Kurt worked as a Payroll, HR & Benefits

analyst and programmer for Occidental Petroleum for 12 years

using a variety of technologies including ASP.net (VB and C#),

PeopleSoft, SQL, and Crystal Reports among others. He was the

lead designer and developer of several internal HR/Benefits sub-

systems, add-ons and standalone applications. Kurt has a bach-

elor’s degree in mathematics and a master’s degree in engineer-

ing management from California State University, Northridge.

Please join IT in welcoming Kurt to the Pepperdine community.

EIS Welcomes Carly Struna as Senior Business Analyst

EIS is happy to announce that Carly Struna joined the IT team as se-

nior business analyst on the PeopleSoft Student Administration System.

Carly has been an employee at Pepperdine since 2004. She started

in the International Programs Office, then transitioned to the Center

for Human Resources, and eventually moved to the School of Law

where she has held the position of manager of Computer Services

and associate director of Fiscal and Administrative Services for the

past five years. Among her many duties at the law school, she assisted

the office of Admissions, Student Information and Financial Services

with PeopleSoft-related matters while also serving as the law school’s

PeopleSoft query writer. Carly graduated from Pepperdine’s Gradu-

ate School of Education and Psychology with a master’s degree in learning technologies in 2010.

6

INSIGHT | SEPTEMBER | 2012

Transforming the Way We Teach - Technology and Learning Faculty Conference Returns February 2013

F A C U L T Y S P O T L I G H T

The much celebrated Technology and Learning Faculty Conference is returning on Wednesday,

February 13, 2013 and will be held at Pepperdine’s West Los Angeles campus.

Last year, more than 100 attendees joined the conference to hear their Pepperdine colleagues

speak on topics ranging from “fostering student engagement with iPads;” “implementing click-

ers to monitor student comprehension and participation;” to “using Courses (powered by Sakai)

more effectively in the classroom.”

This conference will be a great opportunity for faculty to:

- Learn from their peers as faculty showcase how they use technology to enhance learning for

the 21st century student.

- Join a growing community at Pepperdine that is passionate about the effective use of technol-

ogy in the classroom.

- Transform the way you teach by exploring what technologies are out there that can be com-

plementary to your teaching style.

All full-time and adjunct Pepperdine faculty are invited to the event. Stay tuned for more details

on the event. To learn more at http://community.pepperdine.edu/techlearn/events/confer-

ence/

Now Accepting Proposals for Technology and Learning Faculty Grants

Information Technology’s Technology and Learning group is excited to announce that they are

now accepting proposals for Pepperdine’s IT Grant program.

In January 2012, eight faculty members received funding for their projects. The IT grants program

offers competitive funding to Pepperdine’s full-time faculty members who have innovative ideas

on how to use technology in the classroom.

The program was established by the offices of the Provost and the Chief Information Officer. This

year both offices have agreed to co-fund the program for $80,000. Grant proposals are due Fri-

day, October 12, 2012 and will be reviewed and evaluated by a faculty committee.

To learn more and to apply online, please visit:

http://community.pepperdine.edu/techlearn/get-involved/grants/

7

INSIGHT | SEPTEMBER | 2012

During the Week of NSO the Number of Wireless Devices Registered on the Pep-perdine Network was Nearly 10 times the Number of Wired Devices.

D O Y O U K N O W . . . ?

Every semester, the Information Security team surveys the number of new devices registered on

the Pepperdine network (wired and wireless) during new student orientation and the first week of

school. This survey allows IT to take a pulse on device usage throughout campus as well as identify

trends to help IT prepare for future technology needs.

During the week of NSO (August 19-25), ISO reported 259 new devices registered on the Pepper-

dine Network via wired capabilities, while 2,895 new devices registered on the network via wireless.

Wired Devices Wireless Devices

During the first week of classes (August 26- September 1), ISO reported 313 new devices registered

on the network via wired capabilities and 2,509 new devices registered via wireless.

Wired Devices Wireless Devices

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INSIGHT | SEPTEMBER | 2012

B E N C H M A R K S & A C C O U N T A B I L I T Y

Pepperdine Help Desk

During August 2012, there were 1,946 requests for support managed through the Help Desk. Of

these requests, 67 percent were resolved within two days and 93 percent were resolved in fewer

than five days. The average wait time for individuals calling the Help Desk was 45 seconds. Sev-

enty-nine percent of requests were resolved by the Help Desk on the first call.

Online Requests

In August 2012, there were 327 additional requests for support managed through online web

request forms. The top two types of online requests were: audio visual service (95) and depart-

mental telephone service (86).

Help Desk User Survey

Through an automated feedback process, all Help Desk callers have the opportunity to com-

plete a web-based satisfaction survey. In August 2012, 216 (12 percent) of 1,715 survey requests

sent to customers were submitted. The four-question survey uses a “1 to 5” sliding scale with “4.00-

5.00” equal to Excellent.

S u b s c r i b e o r T e l l U s W h a t Y o u T h i n k

Do you know someone who would benefit from reading IT’s InsighT Report? Or do you have a

question or comment about the new report? Drop us a line at techcomm@pepperdine.edu.