CV of Simon ChapmanSenior Business Change Project Manager

Email: sc_chapman@hotmail.com Mobile: 07557 887804 Home: 01249 817944

Experienced Prince2 business change project manager with extensive leadership, planning, analysis and management skills that operate across global commercial, public and private sectors. Has implemented major transformation, legal, business process and policy change projects resulting in significant service and business improvements, regulatory and organisational change. Measurable outcomes include:

Implemented key building blocks in a global strategy to increase market presence for Dyson in Scandinavia and a blueprint for future improvements in northern Europe

shaped future government welfare reform policy which impacts over 4 million housing benefit claimants and over £650million of welfare payments

best performance in two government demonstration projects with the Department of Transport and Department for Work & Pensions

delivering the best performance in the history of the Financial Ombudsman Service, effecting over 150,000 cases per year and meeting new EU legislation

delivered £4.3million efficiency savings for Devon County Council as part of an innovative project funded by the Department for Transport to improve road safety

implemented new criminal justice legislation and technical changes for the police leading to established victim and witnesses rights for 75,000 reported cases per year

recognised by the Department for Transport for being a “strong and in control project manager” and “providing project management plus”

Key skills

excellent leadership, planning, decision making and management skills; business case development for transformation, policy change and service improvements

stakeholder engagement to government minister, board, executive and partnership groups; especially strong in initiating effective multi-disciplined working partnerships

manages relationships and project delivery with international trade partners, commercial contract agreement negotiations and global business stakeholders

builds and manages multiple specialist project teams in agile and waterfall matrix structures; has a very positive ‘can do’ and hand’s on approach to achieve results

‘hits the ground running’, quickly acclimatising to new business environments, their needs and approach; works towards delivering measurable business benefits

procurement, budget, risk and governance management, reporting to government and executive level; management of government steering groups

takes on failing projects and achieves successful outcomes and business benefits excellent IT skills; proficient user of Microsoft Project and SharePoint; utilises Microsoft

Excel to analyse project data and to control projects tasks, risks and issues

Recent major assignments

October 2016 – presentBusiness Change Project Manager, Dyson Limited, Wiltshire Managed projects that have increased brand awareness and direct sales for Dyson

technologies in Sweden, Denmark, Finland and Norway Delivered at short notice retail outlets in five Scandinavian cities including recruitment of

staff, training delivery, reporting systems, operational performance and legal compliance Implemented an end to end product repairs process working across five European

countries providing a seamless, high quality customer journey Managed commercial relationships and contract agreements with international supply

chains and business partners for services including logistics, repairs, recruitment & sales Delivered business SAP requirements, invoicing solutions, customs obligations,

dangerous goods stipulations and long term performance monitoring models Designed processes which laid the groundwork for future expansion of the business

model into Finland and other parts of northern Europe

July 2014 – July 2016 (Original contract of 3 months extended to 2 years)Business Change Project Manager, Financial Ombudsman Service, London Implemented 15 key strategic projects achieving the best performance in the history of

the organisation in its core functions and a new culture of customer case management Significantly increased volume of customer insight directly linked to business goals by

enhancing technical survey tools and cultivating a culture of 4,000 staff to value feedback Managed stakeholder engagement workstreams to keep major global banks informed of

changes to the business, legal obligations and compliance with EU legislation change Implemented new target operating model trials to meet new legislation, process and

regulatory change, impacting 2,000 staff and 150,000 cases per year Took on a failing project and achieved efficiency savings which reinvested 50,000+ hours

of employee time back into the business by smarter use of email and printing options Worked closely with the business owner and designed resource requirements; managed

20 technical and business project leads and analysts, plus a team of 40 in a matrix set-up Facilitated business analysis workshops producing business cases for all workstreams,

translating thoughts and ideas into project initiation documentation for board approval Defined the scope and resource needs of all projects; set measurable benefits to deliver

improvements to a defined schedule and contribute to corporate objectives Produced written plans to manage communications and people change element of the

projects, providing support, coaching and development for managers and staff

April 2014 – June 2014 Project Manager, Rehab JobFit - Help to Work programme, Birmingham & SW England Project managed the delivery of the government’s Help to Work Community Work

Placement programme in Devon, Cornwall, Dorset and Somerset. Met the implementation deadline for 'go live' date, achieving the requirements of the contract and government expectations relating to quality assurance and payment by results

Responsible for workstreams that implemented a new complex delivery model with supply chains; due diligence and negotiations; IT changes; new business processes; legal and compliance standards; system and process training and recruitment activities

Feb 2013 – Jan 2014 (Original contract of 6 months extended to 1 year) Project Manager, DWP, Bron Afon Community Housing & Torfaen Borough Council, South Wales

Project Manager responsible for responding to the challenges posed by new welfare reforms and which resulted in the best annual financial returns recorded for the business

Reporting to Welfare Reform minister, led a government Direct Payments Demonstration Project in Wales; shaped future operating models for housing associations in the UK

Designed and delivered a customer support process by way of a business to business delivery model, with inbuilt performance payment agreements ensuring value for money

Oct 2012 – Feb 2013 Digital Project Manager, Rural Payments Agency - DEFRA, Reading & Newcastle

Managed multiple, complex customer facing workstreams across the UK, introducing customer support tools and achieving the desired increase of online take-up by 25,000 users, part of the government’s national digital inclusion programme.

May 2012 – Oct 2012 Project Manager, Department for Work & Pensions - welfare reform, London & Wales

Developed a business model for a significant government policy programme arising from Welfare Reform Act legislation and strategies to manage effective future delivery

Project Manager for the Direct Payments Demonstration Project in Wales, transforming service delivery, influencing government welfare reform legislation and process ‘to be’ design. Achieved the best return on investment of six project areas in the United Kingdom

April 2011 – April 2012 (Original contract 6 months extended to 1 year) Programme Manager - Curo Housing Group, Bath

CV of Simon ChapmanSenior Business Change Project Manager

Managed the delivery of 39 separate strategic projects in a £1m change programme merging four housing associations. Implemented business, process and cultural change achieving improved regulatory status, complete organisational and people transformation.

April 2010 to Oct 2010 Project Consultant – Department for Transport (DfT), London Co-author of a DfT research report on the background, achievement and outcomes of four

innovative road safety projects local authorities; used to assist local government policy decisions to reduce the number of people killed or seriously injured on rural roads

May 2008 to April 2010 (Original contract 3 months extended to 2 years) Project Manager – Devon County Council, Exeter Coordinated 35 capital and revenue projects and 6 delivery teams in a matrix structure

delivering efficiency savings of £4.3m. Managed a £2.5m DfT capital and revenue budget Managed the procurement of four external specialist service providers providing analytical,

technical, education and communication functions and subsequent outcome presentations

1978 to Feb 2008 Devon and Cornwall Police/Ministry of Justice, Exeter Project Manager successfully delivering £0.5million business and cultural change

programme, introducing criminal justice legislation impacting over 75,000 crimes and 3,000 staff. Recognised by the Ministry of Justice as one of a handful of police areas ‘ fully prepared’ by the date the law came into effect

Police Inspector. Managed various specialist teams including line management for over 50 staff as Criminal Justice manager. Portfolios including anti-terrorism, road policing and crime intelligence, major crime support and community policing