Selection of Enrollment Agency For phase 2 under rural areas of listed 15 districts in andhra pradesh

7/31/2019 Selection of Enrollment Agency For phase 2 under rural areas of listed 15 districts in andhra pradesh

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Request for Quotation (RFQ)

SELECTION OF ENROLMENT AGENCY

UNDER PHASE-II FOR RURALAREAS

Issued by:

The Secretary to Government,

Information Technology &

Communications Department, Govt. of AP

& Registrar-UIDAI

01/09/2012


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Request for Quotation (RFQ) for Selection of Enrolment Agency

AP Technology Services Ltd., Hyderabad Page 2 of 131

Table of Contents

1. INVITATION TO BID .............................................................................................................. 42. INTRODUCTION ..................................................................................................................... 8

2.1 About UIDAI Project. ........................................................................................................... 82.2 About the Enrolment of Residents in Andhra Pradesh ......................................................... 9

3. INSTRUCTION TO BIDDERS .............................................................................................. 103.1 PART -1 - Standard ........................................................................................................... 103.2 PART II Data Sheet ....................................................................................................... 20

4. SCOPE OF WORK .................................................................................................................. 244.1 Functional Scope ................................................................................................................. 24

4.1.1 Conducting Pre-Enrolment activities ........................................................................... 244.1.2 Procure Biometric Devices as per UIDAI Specifications ............................................ 244.1.3 Setting up of Enrolment Stations and Enrolment Centers ........................................... 244.1.4 Hire and Train Manpower for Enrolment .................................................................... 284.1.5 Conduct Enrolment Operations as per Standard Processes specified by

UIDAI/Registrar. .................................................................................................................. 304.1.6 Send Enrolment Data to CIDR .................................................................................... 344.1.7 Send Enrolment Data to Registrar and CIDR .............................................................. 344.1.8 Additional Services to be provided by the Enrolment Agency .................................... 344.1.9 Document Management System .................................................................................. 354.1.10 Scanning of Documents ............................................................................................. 354.1.11 Support in IEC activities in the State ......................................................................... 364.1.12 Privacy and Security .................................................................................................. 364.1.13 Provide Electronic MIS Reports on Enrolment Status Daily..................................... 36

4.2 Geographical Scope ............................................................................................................ 374.3. SERVICE LEVELS AND PENALTIES ...................................................................... 374.4 Roles and Responsibilities .................................................................................................. 444.5 Timelines............................................................................................................................. 454.6 Payment to the Enrolment Agency ..................................................................................... 455. FINANCIAL BID FORMS....................................................................................................... 475.1 Financial Bid Covering Letter ............................................................................................ 475.2 Financial Bid Form ............................................................................................................. 47

Annexure I - Qualification Criteria Letter ............................................................................ 48Annexure II - Financial Bid Form 1 ..................................................................................... 51Annexure III - Cost Justification Component wise for the Price quoted Form 2 ................. 52Annexure IV - Specification and Formats for capture of KYR and KYR+ Information ..... 53Annexure V - District-Wise Blocks to be Setup by the Bidder ............................................ 57Annexure VI - District-Wise Rural Population to be covered. ............................................. 58Annexure VII - STANDARD CONTRACT FORMAT ....................................................... 59

Contract Form ........................................................................................................................... 596. How to Read This Document .................................................................................................... 62

6.1 Process Overview................................................................................................................ 646.1.1 Goals and Objectives ....................................................................................................... 646.1.2 Scope ................................................................................................................................ 646.1.3 Prerequisites for Process .................................................................................................. 646.1.4 End of Process.................................................................................................................. 646.1.5 Roles and Responsibilities ............................................................................................... 656.2 Process Details .................................................................................................................... 676.2.1 Resident Enrolment Process Flow ................................................................................... 67


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6.2.2 Resident Enrolment Process Description ......................................................................... 676.2.3 Setup Enrolment Centre Sub Process Flow ..................................................................... 706.2.4 Setup Enrolment Centre Sub Process Description ........................................................... 716.2.5 Capture Demographic and Biometric Data - Ready for Transfer Sub Process Flow ...... 756.2.6 Capture Demographic and Biometric Data - Ready for Transfer Sub Process Description

................................................................................................................................................... 766.2.7 Verification Sub Process Flow ......................................................................................... 836.2.8 Verification Sub Process Description .............................................................................. 83

7. Appendix ................................................................................................................................... 867.1 Standards and Guidelines .................................................................................................... 86

7.1.1 KYR Standards for Collecting Demographic Data ...................................................... 867.1.2 Detailed Guidelines for Recording Demographic Data ............................................... 877.1.3 List of Documents for Verifying PoI, PoAand DoB................................................... 897.1.4 Biometric Data Capture Standards ............................................................................... 907.1.5 Detailed Guidelines for Collecting Biometric Data ..................................................... 937.1.6 Handling of Exceptions................................................................................................ 96

7.2 Format, Templates and Checklists ...................................................................................... 98Checklist for Setting up Enrolment Centre ........................................................................... 98

8. General Conditions of Contract ............................................................................................. 1028.1 General Provisions ........................................................................................................... 1028.2. Commencement, Completion, Modification and Termination of Contract .................... 1068.3. Obligations of the Supplier ............................................................................................. 1118.4. Suppliers Personnel ....................................................................................................... 1138.5. Obligations of the Purchaser ........................................................................................... 1148.6. Payments to the Supplier ................................................................................................ 1158.7. Good Faith ...................................................................................................................... 1168.8. Settlement Of Disputes ................................................................................................... 1168.9. Liquidated Damages ....................................................................................................... 1178.10. Adherence to Rules and Regulations ............................................................................ 1188.11. Limitation of Liability................................................................................................... 1188.12. Miscellaneous Provisions.............................................................................................. 1198.13 Special Conditions of Contract ...................................................................................... 1208.14 Appendices to Contract ................................................................................................. 123

Appendix A - Description of Services ............................................................................... 123Appendix B Reporting Requirements ............................................................................. 124Appendix C Total Cost of Services ................................................................................ 125Appendix D Duties of the Purchaser .............................................................................. 126Appendix E FORM OF BANK GUARANTEE BOND ................................................. 127

Bid security (EMD) form ........................................................................................................ 130


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1. INVITATION TO BID

To, Dated:

1. The Managing Director, A.P. Technology Services Ltd., Hyderabad on behalf of the

Secretary to Government, Information Technology & Communications Department, GoAP,

Hyderabad and Registrar, UIDAI invites Financial Bids from Enrolling Agencies

empanelled with UIDAI & having permission to work for GoAP with the Technical

capability of T1 and above and Financial Capability of F2 to F4 for carrying out the

enrolment functions for the uncovered residents in the Rural Areas of Mahaboobnagar,

Kurnool, Warangal, Karimnagar, Medak, Nizamabad, Nalgonda, Khammam, Pottisriramulu

Nellore, Kadapa, Prakasam, Visakhapatnam, West Godavari, Krishna and Guntur (Total 15

Districts) for the Phase II of UIDAI Project in the State of Andhra Pradesh.

2. This Invitation to Bid is extended only to Agencies empanelled by UIDAI with Technical

capability T1 and above, and Financial Capability of F2 to F4 for undertaking demographic

and biometric data collection for enrolment of residents in Andhra Pradesh.

3. The Enrolment Process (Phase II) will be carried out in pre-selected fifteen (15) districts of

the state.

4. This Invitation to Bid is non-transferable under any circumstances.

5. The Request for Quotation (RFQ) includes the following sections:

a. Invitation to Bid

b. Instruction to Bidders

c. Scope of Work

d. Financial Bid Forme. Annexure including Standard Contract

6. The response to the RFQ should be submitted on or before 10-09-2010 at 03:00pm at the

address for communication given below


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Address for Communication of the bid management agency:

The Managing Director,

A.P. Technology Services Ltd.,

C-Block, 4th

Floor, BRKR Bhavan,

Tankbund Road, Hyderabad 500063

Phone : 040 23220305, 23221760; Fax 23228057Email:[email protected]; Website:http://apts.gov.in

7. The Bidder should submit the PQ documents duly indicating Technical capability &

Financial capability (separate envelope with marking PQ documents) & the financial quote

(separate envelope marking financial quote) in one envelope through the bid. The bidders

should have sufficient enrolment capacity to cover the complete target population of the

awarded geographical cluster. Only bidders with qualifying enrolment capacity will be

considered for evaluation.

8. The bidder should have the availability of kits required for the execution of the bid quoted or

should show the proof of the indents and work order placed for the kits and should declare

the same along with enrolment commitments by submitting a declaration (as per Annexure

VIII) on the bid submission date. Satisfaction of the condition relating to kits is a prerequisite

to qualify for the bidding process.

9. Further, the Bidder must not be dis-empanelled, blacklisted, suspended or charged with any

fraudulent activities by the UIDAI/ Registrar/ Central/ State/ UT Government in any

part of the country as on the date of bid submission.

10.The bidder should not have any choice of any blocks/districts and should be willing to work

in any district.

11.The Financial bid should be prepared using the attached Standard Form given in the RFP. It

should include all costs associated with the assignment for setting up the enrollment unit in

any block/district. The bidder should furnish justification for the bid amount quoted

with breakup of various components involved. APTS reserves the right to reject any

bid quoted by the bidders if it is not justified by the various components of the bid. In

such an event, the next lowest price quoted becomes L1.


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12.For the purpose of allocation of blocks and identification of vendor, the number of

enrollment stations are fixed at 4400 in 15 districts. For the purpose of bidding process, these

4400 enrollment stations are converted into 22 blocks of 200 stations each as shown in

Annexure- V.

13.The bidders can quote only one uniform price applicable for successful enrollment per person

in any of the blocks proposed. Out of all the bids received, APTS proposes to make allotment

of blocks as follows:

a. Uniform price for all the 22 blocks proposed in the state will be arrived based on

the L1 price received subject to para 11.

b. APTS reserves the right to negotiate with the L1 bidder if necessary based on the

justification of the bid amount quoted as mentioned at Sl.No.11 above.

c. No bidder will be allotted more than 2 blocks in the first stage.

d. After determining the L1 price, the other bidders will be asked to match the L1

price to qualify themselves and get empanelled for allotment of blocks. If any

bidder does not accept to match the price, the next in the line bidder as per the

price quote received will be asked to match the L1 price and thereon to arrive at a

list of bidders in the same sequence of priority.

e. Out of such list of bidders, L1 bidder will be asked to choose any 2 blocks of

choice out of 22 total blocks followed by L2 bidder to choose any two blocks out

of the 20 remaining blocks and so on till the blocks are exhausted in the first

stage. In case any bidder chooses to have only one block, he has the freedom to

choose only one block. However there is a cap of 2 blocks in case of any single

bidder in the first stage.

f. In case required the same cycle of allotment as at 13 e will be repeated to exhaust

the allotment of all the blocks in the second stage, however maximum of one

more 200 (1block) would be given in this stage to the agency. If all the blocks are

not exhausted in this cycle, the same cyclic process will be repeated till all the

blocks are exhausted. In each cycle, a maximum of only one block will be allotted

to each agency.

g. APTS reserves the right to allot 2 or more blocks to any single bidder in cases of

any exigencies at the L1 price.


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h. The EMD for bidders who accepted the L1 quote but did not agree to the

allocation in the subsequent round should be forfeited by APTS and no request for

refund would be entertained.

i. Bidders would be required to put in additional EMD for the extra block

allocated in the above process.

j. Reserved bidders who have accepted the L1 price but did not get any blocks, such

bidders list should be maintained as Reserve bidders for future allocation of

units in case of poor performance by any bidder or allotment in any other areas as

determined by the department.

14.The EMDs submitted by the Reserve bidders should be retained with APTS till the contract

tenure. The Registrar, UIDAI and the Secretary to Government, Information Technology &

Communications Department, GoAP, Hyderabad reserves the right to reject any or all the

Bids in whole or part without assigning any reasons.


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2. INTRODUCTION

2.1 AboutUIDAI Project.

The Government of India (GoI) has embarked upon an ambitious initiative to provide a Unique

Identification (UID) to every resident of India and has constituted the Unique Identification

Authority of India (UIDAI) for this purpose. The timing of this initiative coincides with the

increased focus of the GoI on social inclusion and development through massive investments in

various social sector programs, and transformation in public services delivery through e-

Governance programs. The UID has been envisioned as a mean for resident to easily and

effectively establish their identity, to any agency, anywhere in the country, without having to

repeatedly produce identity documentation to agencies. More details on the UIDAI and the

strategy overview can be found on the website http://www.uidai.gov.in.

The widespread implementation of the UID project needs the reach and flexibility to enroll

residents across the country. To achieve this, the UIDAI proposes to partner with a variety of

agencies and services providers (acting as Registrars, Sub-Registrars and Enrolling Agencies) to

enroll residents for UID. By participating in enrolling residents, registrars and enrolment

agencies across the country would be part of truly historic exercise, one which can make our

welfare systems far more accessible and inclusive of the poor, and also permanently transform

service delivery in India.

In this context, the Registrars should engage enrolment agencies empanelled by UIDAI for

carrying out the various functions and activities related to UID enrolment such as setting up of

enrolment centers, undertaking collection of demographic and biometric data for UID enrollment

and any other data required by the Registrar for effective implementation of their projects.

This Request for Quotation document is intended to invite bids from only those agencies which

are empanelled by UIDAI-GoAP for the Yr 2012-13 for undertaking demographic and biometric

data collection for enrolment of residents.


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2.2 Aboutthe Enrolment of Residents in Andhra Pradesh

The Information Technology & Communications Department, GoAP, Hyderabad is committed

towards the success of UIDAI Project, and Andhra Pradesh is one of the leading states in the

Country in terms of UIDAI. As part of programme, nearly 5.29 Crores residents have been

enrolled till date and nearly 4.58 Crores UIDs have been generated in Andhra Pradesh. The State

Government now envisages completion of enrollment for the uncovered residents in the Rural

areas of Mahaboobnagar, Kurnool, Warangal, Karimnagar, Medak, Nizamabad, Nalgonda,

Khammam, Pottisriramulu Nellore, Kadapa, Prakasam, Visakhapatnam, West Godavari, Krishna

and Guntur districts (Total 15 Districts) for the Phase II of UIDAI Project by March, 2013,

subject to enrolment limits mandated by UIDAI.

As part of enrolment functions the enrolment agency has to collect the demographic (KYR and

KYR+) and biometric data of the residents.

KYR data includes the data like Name, Date of Birth, Gender, Address, Mobile No., E-mail ID,

Bank Account No. etc.,

KYR+ data includes details of Ration Card No.., LPG Connection Particulars, Family Count and

individual details like NREGA Card No. and relationship with the Head of the family, ePASS

Application ID No.

The biometric data includes iris images of both eyes, all the finger prints and photograph of face.

The enrollment process is to be undertaken in 15 districts as per the District wise Blocks to besetup by the Bidder as per Annexure V.


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3. INSTRUCTION TO BIDDERS

3.1 PART -1 - Standard

Definitions (a) Purchaser means the authority with which the selected Bidder

signs the Contract for the Services. In this project, thePurchaser is the Secretary to Government, Information

Technology & Communications Department, GoAP, Hyderabad.

(b) Bidder means any entity that may provide or provides the

Services to the Purchaser under the Contract.

(c) Bid means the Financial Proposal consisting of one schedule.

(d) Instructions to Bidders (Section 3 of the RFQ) means the

document which provides interested Bidders with all information

needed to prepare their bids.

(e) Scope of Work (SoW) means the document included in theRFQ as Section 4 which explains the objectives, scope of work,

activities, tasks to be performed, respective responsibilities of

the Purchaser and the Bidder.

(f) Schedule means the details of Geographical area to setup the

Enrolment units as specified by the Registrar/ Purchaser

Name of the Assignment Aadhar Enrollment for Rural areas in 15 districts

1. Introduction 1.1 This RFQ (Request For Quotation) is being issued only to the

Enrolling Agencies empanelled by UIDAI with Technical

capability of T1 and above and Financial capability of F2 and

F4 for undertaking the Demographic and Biometric datacollection of Residents in the select districts of the State of

Andhra Pradesh.

1.2 All the provisions listed out in the Request for Empanelment

(RFQ) issued by the UIDAI and Terms and Conditions of

Empanelment should be binding upon the participating bidders

of this RFQ.

1.3 The Registrar will select a bidder, in accordance with the method

of selection specified in the Data Sheet.

1.4 The name of the assignment/Job has been mentioned in Part II

Data Sheet. Detailed scope of the assignment/ job has been

described in the Scope of Work in Section 4.

1.5 The date, time and address for submission of the bid has been

given in Part II Data Sheet

1.6 Interested Bidders are invited to submit a Financial Bids for

providing services required for the assignment named in the


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Data Sheet.

1.7 The Purchaser is not bound to accept any bids, and reserves the

right to annul the selection process at any time prior to

Contract award, without thereby incurring any liability to the

Bidders.

Bid submission address The Bid submission address is:



C-Block, 4th

Floor, BRKR Bhavan,


Phone : 040 23220305, 23221760; Fax 23228057

Email:[email protected]; Website:http://apts.gov.in

Only one Bid for all

districts

1.8 A Bidder should only submit one financial bid which includes all

costs associated with the assignment for setting up the enrollment unit

at any district.

1.9 The bidder should be willing to undertake establishment of

Enrollment Kit at any districts assigned by the Registrar.

Bid Validity 2.0 The bids must remain valid for 1 year after submission.

Consortium No consortium bids are permitted.

Tenure of Contract Period of 12 months from date of issue of work order

Period of completion of

work

Within6 months from date of signing of contract2. Clarification and

Amendment of RFQDocument

2.1 Bidders may request a clarification in the RFQ document up to

the number of days indicated in the Data Sheet before the bidsubmission date. Any request for clarification may be sent in

writing, or by standard electronic means to the Purchasers

address indicated in the Data Sheet.

2.2 A Pre-bid meeting will be conducted for clarifications on this

RFQ as indicated in the Data Sheet.

2.3 At any time before the submission of Bids, the Purchaser may

amend the RFQ by issuing an addendum/ corrigendum in

writing or by standard electronic means. The addendum/

corrigendum should be sent to all Bidders and will be binding

on them.

Bid Submission Bid Submission

Bidder must submit two separate sealed envelopes (a. Qualifications

Criteria Envelope and b. Financial Bid Envelope) in the prescribed

format mentioning the details of contents latest by 10 September

2012 3:00 PM IST.


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Two envelopes sealed separately in one single cover. One should

contain the supporting documents for the pre-qualification, tender

document fee , technical & financial capability and EMD, The other

should contain the financial quote in a separate sealed envelope must

be submitted not later than the following date and time:

The contents of the envelopes should be as follows:

a) Qualification Criteria Envelope:

i. A copy of the letter of empanelment issued by UIDAI (valid as on

the date of bid opening, duly indicating the level and tier as well as

the list of States the bidder is eligible to work in)

ii. Qualification Criteria covering Letter as per Annexure I

iii. Declaration of Enrolment Capacity as per Annexure VIII

iv. Tender Fees

v. Earnest Money Deposit

The Bidders should submit a copy of the Letter of Empanelment

issued by UIDAI duly indicating the level and tier as well as the list

of States the Bidder is eligible to work in. Non-submission of the

letter of empanelment/renewal may be grounds for disqualification.

The Purchaser should verify the contents of the Letter of

Empanelment with the list of empanelled agencies provided by

UIDAI to check the eligibility of the Bidders for the various

Schedules the Bidder has evinced interest in working in.

The bidder should submit the details like total enrolments,

completed enrolments, end date of agreement etc., pertaining to (i)

pending works and awarded works for AADHAAR enrolment along

with supporting documents like copy of the agreements, letter of

award etc., This information will be used for assessing the net

financial capability of the bidder.

b) Financial Bid Envelope:

i. Financial Bid as per Annexure II

Both the Envelopes should be addressed to:

Managing Director

APTS

3. Preparation of

Financial Bid

3.1 The preparation of the Financial Bid as well as all related

correspondence exchanged by the Bidders and the Purchaser,

should be in English

3.2 The Financial Bid should be prepared using the attached

Standard Forms (Section 5, Annexure I and Annexure II). It


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should list all costs associated with the assignment. The

geographical areas for each Schedule are given in Annexure V

of this RFQ. The financial bid should not include any

conditions attached to it and any such conditional financial

bid should be summarily rejected.

Taxes 3.6 The bidder may be subject to taxes (such as value added or

sales tax, duties, fees, levies etc.,) on amounts payable by thePurchaser under the Contract. Bidders should include all such

taxes, as applicable, in the financial bid.

3.7 Bidders should provide the price of their services in Indian

Rupees only.

Earnest Money Deposit

(EMD)3.8 Earnest Money Deposit

I. EMD to be taken from each agency is Rs.10.00 Lakhs / 20.00lakhs (for one block / two blocks).

II. Bidders would be required to put in additional EMD for the

extra block allocated by APTS.

III. EMD should be in the form of an unconditional andirrevocable bank guarantee. The EMD will be returned back

on receipt of PBG from the successful bidders.

IV. Bid not accompanied by EMD should be rejected as non-responsive.

V. No interest should be payable by the Purchaser for thesum deposited as earnest money deposit.

VI. The EMD of the unsuccessful bidders would be returned

within Forty Five Days post identification & signing of thecontract with the selected bidders.

VII.The EMDs submitted by the Reserve bidders should beretained with APTS till the contract tenure.

Forfeiture of EMD 3.9 The EMD should be forfeited by the Purchaser in the following

events:

I. If Bid is withdrawn during the validity period or any extension

agreed by the Bidder thereof.

II. If the Bid is varied or modified in a manner not

acceptable to the Purchaser after opening of Bid during thevalidity period or any extension thereof.

III. If the Bidder tries to influence the evaluation process.

IV. If the Bidder with the lowest financial quote (L1) withdraws his

Bid during negotiations (failure to arrive at consensus by

both the parties should not be construed as withdrawal of

Bid by the Bidder. Such bidders EMD should be forfeited.


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V. The EMD for bidders who accepted L1 quote and not agreed tothe allocation of block, such bidders EMDs should be forfeited

by APTS and no request for refund be entertained.

VI EMDs of the successful bidders should be returned only on

receipt of PBG for an amount of 10% of total contract value.

Tender Fees

Performance Bank

Guarantee

3.10 Tender Fees:

All bidders are required to pay Rs.10,000/- (Rupees Ten thousand

only) towards Tender Fees in the form of Demand Draft drawn in

favour of the Managing Director, A.P. Technology Services Ltd.,

Hyderabad. The Tender Fee is Non-Refundable and must be submitted

in a separate cover containing the empanelment letter & other details

submitted by bidder in support of his qualification to the bid.The

supporting documents should not be clubbed in the Financial quote

envelope.

Bids without tender fee & valid EMD will be rejected.

3.11. Performance Bank Guarantee:

I. The selected Bidder should be required to furnish a PerformanceBank Guarantee equivalent to 10% of the contract value rounded

off to the nearest thousand Indian Rupees, in the form of an

unconditional and irrevocable bank guarantee from a scheduled

commercial bank in India in favour of the MD,APTS, Hyderabad

for the entire period of contract with additional 90 days beyond the

contract period. The bank guarantee must be submitted after award

of contract but before signing of contract. The successful bidder

has to renew the bank guarantee on same terms and conditions for

the period up to contract including extension period, if any.Performance Bank Guarantee would be returned only after

successful completion of tasks assigned to them and only after

adjusting/recovering any dues recoverable/payable from/by the

Bidder on any account under the contract. On submission of this

performance guarantee and after signing of the contract, demand

draft submitted towards EMD would be returned in original.


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4. Submission,

Receipt, and

Opening of Bids

4.1 The Original Financial Bid should contain no interlineations

or overwriting, except as necessary to correct errors made by

the Bidders themselves. The person who signed the Bid must

initial such corrections.

4.2 An authorized representative of the Bidders should initial all

pages of the Financial Bid. The authorization should be in theform of a written power of attorney accompanying the

Financial Bid or in any other form demonstrating that the

representative has been duly authorized to sign. The signed

Financial Bid should be marked ORIGINAL.

4.3 The original Financials Bid documents should be placed in a

separate envelop, sealed and clearly marked with Header

FINANCIAL BID


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of contents or premature opening if the outer envelope is not

sealed and / or marked as stipulated. This circumstance may

be case for bid rejection.

4.6 If the Financial Bid is not submitted in a separate sealed

envelope duly marked as indicated above, this will constitute

grounds for declaring the Bid non-responsive.

4.7 The bids must be sent to the address / addresses indicated in the

Data Sheet and received by the Purchaser no later than the

time and the date indicated in the Data Sheet, or nay extension

to this date in accordance with the para 2.2 of instructions to

bidders.Any bid received by the purchaser after the deadline

for submission should be returned unopened.

Right to Accept/

Reject the Bid

4.8 Purchaser reserves the right to accept or reject any Bid and to

annul the RFQ process and reject all such bids at any time

prior to award of contract, without thereby incurring any

liability to the affected applicant(s) or any obligation to inform

the affected applicant(s) of the grounds for such decision.

5. Public Opening

and Evaluation

of Financial Bids

5.1 Financial bids should be opened publicly on the date and time

specified the Data Sheet, in the presence of the Bidders'

representatives who choose to attend.

5.2The name of the Bidder and their financial bids should be read

aloud.

5.3For the purpose of allocation of blocks and identification of

vendor, the number of enrollment stations are fixed at 4400 for 15

districts. For the purpose of bidding process, these 4400

enrollment stations are converted into 22 blocks of 200 stations

each as shown in Annexure- V.

5.4Any bidder can quote only one uniform price applicable for

enrollment per person in any of the blocks proposed. Out of all the

bids received, APTS proposes to make allotment of blocks as

follows:

a. Uniform price for all the 22 blocks proposed in the state will be

arrived based on the L1 price received subject to para 11.

b. APTS reserves the right to negotiate with the L1 bidder if

necessary based on the justification of the bid amount quoted

as mentioned at Sl.No.11 above.

c. No bidder will be allotted more than 2 blocks in the first stage.

d. After determining the L1 price, the other bidders will be asked

to match the L1 price to qualify themselves and get empanelled


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for allotment of blocks. If any bidder does not accept to match

the price, the next in the line bidder as per the price quote

received will be asked to match the L1 price and thereon to

arrive at a list of bidders in the same sequence of priority.

e. Out of such list of bidders, L1 bidder will be asked to choose

any 2 blocks of choice out of 22 total blocks followed by L2

bidder to choose any two blocks out of the 20 remaining blocks

and so on till the blocks are exhausted in the first stage. In case

any bidder chooses to have only one block, he has the freedom

to choose only one block. However there is a cap of 2 blocks in

case of any single bidder in the first stage.

f. In case required the same cycle of allotment as at 13 e will be

repeated to exhaust the allotment of all the blocks in the second

stage, however maximum of one more 200 (1block) would be

given in this stage to the agency. If all the blocks are not

exhausted in this cycle, the same cyclic process will be

repeated till all the blocks are exhausted. In each cycle, a

maximum of only one block will be allotted to each agency.

g. APTS reserves the right to allot 2 or more blocks to any single

bidder in cases of any exigencies at the L1 price.

h.The EMD for bidders who accepted the L1 quote but did notagree to the allocation in the subsequent round should be

forfeited by APTS and no request for refund would be

entertained.

i. Bidders would be required to put in additional EMD for the

extra block allocated in the above process.

j. Reserved bidders who have accepted the L1 price but did not

get any blocks, such bidders list should be maintained as

Reserve bidders for future allocation of units in case of poor

performance by any bidder or allotment in any other areas as

determined by the department.

5.a Undertakings by

bidder

The bidder is required to give an undertaking of acceptance of L1

price to MD APTS for qualifying for unit allocations. The bidders

eligible for allocation of units has to submit another undertaking for


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acceptance of the units allocated by APTS.

6 Disqualification

of bidPurchaser may at its sole discretion and at any time during the

evaluation of application, disqualify any applicant, if the applicant:

(i) submitted the application after the response deadline;

(ii) Made misleading or false representations in the forms,

statements and attachments submitted in proof of theeligibility requirements;

(iii) Exhibited a record of poor performance such as abandoningworks, not properly completing the contractual obligations,

inordinately delaying completion or financial failures, etc. in

any project in the preceding three years, anywhere in the

country;

(iv) Submitted an application that is not accompanied by requireddocumentation or is non-responsive;

(v) Failed to provide clarifications related thereto, when sought;

(vi) Submitted more than one application either as a SingleAgency/ Prime Agency/ consortium member;

(vii) Was declared ineligible/blacklisted/ suspended by the UIDAI;

(viii) Is in litigation with any Government in India;

7. Award of

Contract

7.1 The winning bidder should submit a detailed work plan within

20 days from the date of issuance of Letter of Intent duly

countersigned by the Joint Collector of the district for

covering the enrolment work in the geographical area detailing

out the member of kits to be deployed and the areas to be

covered. The work plan should be in line with the RFQ in

terms of deployment of stationary and mobile enrolment

stations.The Purchaser should evaluate the same and makenecessary modifications which should be mutually agreed by

both parties.

7.2 The bidder should sign the Contract Agreement as per the

standard form of contract in Annexure VII within 7 days of

issuance of the Letter of Intent by furnishing the required

PBG. Failure in submission of PBG & entering into

contract agreement within 7 days of issue of LoI will result

in cancellation of the LoI.

7.3 In case the winning bidders fails to submit the work plan within

20 days from the issuance of the Letter of Intent, then thePurchaser may cancel Award of Work to such bidder and allot

the same to another bidder in the reserve list.

7.4 In case the winning bidders fails to establish the centre within

20 days from the signing of the contract, then the Purchaser

may cancel the Award of Work to such bidder and allot the

same to another bidder from the Reserve list.


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8. Termination of

Contract subject to

necessary approvals.

Notwithstanding the duration of the contract stated in GCC

8.2.2, the Registrar / Purchaser, without prejudice or liability,

reserves the right to terminate the contract at any time in the

event necessary approvals for continuation of enrolment are

not available to the Registrar / Purchaser.


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3.2 PART II Data Sheet

Paragraph

Reference

Name and

Details of

Purchaser:

On behalf of the Registrar, UIDAI and The Secretary to Government,

Information Technology & Communications Department, GoAP, Hyderabad



B-Block, 4th

Floor, BRKR Bhavan,


Phone : 040 23220305, 23221760; Fax 23228057


Name of the

assignment:

Selection of Enrolment Agencies for undertaking enrolment work under Phase-

II of UIDAI in the Rural Areas indicated in the schedules of RFQ.

Bid

submission

Process

The Bid submission address is:



B-Block, 4th

Floor, BRKR Bhavan,


Phone : 040 23220305, 23221760; Fax 23228057


Two envelopes sealed separately in one single cover. One should contain the

supporting documents for the pre-qualification, tender document fee , technical& financial capability and EMD, The other should contain the financial quote in

a separate sealed envelope must be submitted not later than the date and time

mentioned in the bid schedule.

Bid validity Bids must be valid for one year after the submission of bids

Estimated

time to

complete the

assignment

Six months from the date of contract signing which can be extended by the

Registrar if needed based on the agreeable terms and conditions.


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Method of Allocation of Enrolment kits :

1. The Bidder should submit the PQ documents duly indicating Technical

capability & Financial capability (separate envelope with marking PQ

documents) & the financial quote (separate envelope marking financial

quote) in one envelope through the bid. The bidders should have

sufficient enrolment capacity to cover the complete target population of

the awarded geographical cluster. Only bidders with qualifying enrolment

capacity will be considered.

2. The Bidders must declare their enrolment commitments by submitting a

declaration (as per Annexure VIII) on the bid submission date

3. Further, the Bidder must not be dis-empanelled, blacklisted, suspended or

charged with any fraudulent activities by the UIDAI/ Registrar/

Central/ State/ UT Government in any part of the country as on the

date of bid submission.

4. The bidder should not have any choice of any blocks/districts and should

be willing to work at any district.

5. The Financial bid should be prepared using the attached Standard Form

given in the RFP. It should include all costs associated with the

assignment for setting up the enrollment unit at any block/district. The

bidder should furnish justification for the bid amount quoted with breakup

of various components involved.

6. For the purpose of allocation of blocks and identification of vendor, the

number of enrollment stations are fixed at 4400 in 15 districts. For the

purpose of bidding process, these 4400 enrollment stations are converted

into 22 blocks of 200 stations each as shown in Annexure- V.

7. Any bidder can quote only one uniform price applicable for enrollment

per person in any of the blocks proposed. Out of all the bids received,


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APTS proposes to make allotment of blocks as mentioned at pt 13(a to j)

in the Invitation to Bid (pgno.6)

The Registrar, UIDAI and the Secretary to Government, Information

Technology & Communications Department, GoAP, Hyderabad reserves the

right to reject any or all the Bids in whole or part without assigning any reasons.

Pre-bid

meeting

Pre-bid meeting will be held on 06/09/2012at APTS.

Pre-bid

Clarification

APTS shall clarify the bidders clarifications during the Prebid Conference and

issue the clarifications through emails to the participating agencies by way of

Minutes of Prebid Meeting.

The clarifications shall also be hosted on the APTS website http://apts.gov.in

Bidders are required to attend the Pre bid meeting on 06.09.2012, at 11.00am

without fail. Bidders may seek clarifications through mails to

[email protected] & [email protected] by 3.00pm on 06.09.2012.

APTS shall not be responsible for failure of receipt of Pre bid clarifications by

the bidder.

Eligibility for submission of bids

Bidders who have been empanelled by UIDAI with the Technical capability of

T1 and above and Financial Capability of F2 to F4 for Andhra Pradesh are

eligible for submission of Bids and as defined at chapter 1.(Invitation to Bid)

The bidder should submit a copy of the Letter of Empanelment along with the

Financial Bid.

Tender

ScheduleBid calling date 01/09/2012

Pre-bid conference (Date, Time & Place)06/09/2012 at 11.00 AM at

APTS

Last date/time for receiving mails seeking

clarifications06/09/2012, 3.00 PM.

Issue of clarifications by APTS through

mails & APTS websites06.09.2012, after 5.00PM

Bid Closing date and time 10/09/2012, 3.00 PM.

Pre-qualification bid opening date 10/09/2012, 3.30 PM.

Bid Document Fee Rs.10,000/-APTS Contact persons General Manager(T2), APTS

[email protected],

[email protected]

Reference No. APTS/CS/AADHAAR/2012

Commenceme

nt of services

20 days from date of signing of contract & 30 days from the date of issue of

LoI.


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Bidder must submit the following:

a) Financial Bid.

b) Bid covering letter

c) UIDAI empanelment letter

d) Letter of authorization

e) EMD

f) Tender Feeg) Any other documents as required by this RFQ

a) Financial Bid (original and duplicate). The Financial Bid should containthe commercial quotation in Rupees per enrolment.

The Maximum Bid Capacity for the various Financial Capacity TIERS is as

given below:

Sl.

No

Financial Capacity TIER Maximum Bid Capacity

(maximum enrolments in an year)

1 F1 15 Lakh enrolments

2 F2 35 Lakh enrolments3 F3 125 Lakh enrolments

4 F4 500 Lakh enrolments


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4. SCOPE OF WORK

The scope of work of the Enrolling Agency (EA) is defined below

1. Functional Scope2. Geographical Scope

4.1 Functional Scope

The functional scope of this engagement should include all the steps from setting up an

enrolment station/center for enrolment of residents for AADHAAR number generation under

Phase-II of UIDAI in the area indicated in the schedules of RFQ in the State of Andhra Pradesh

up to providing requisite MIS reports to registrar and UIDAI on enrolment completed on a daily

basis till the whole enrolment operation for the targeted population is completed. The

functional scope should also include the collection of demographic details as per the KYR+ data

requirements for Registrar, UIDAI and the Secretary to Government, Information Technology &

Communications Department, GoAP, Hyderabad and handling over the documents collected

from residents during the enrolment process as per the instructions of UIDAI.

The Enrolling Agency should also be responsible for delivering additional services as required

by the Registrar through this RFQ.

4.1.1 Conducting Pre-Enrolment activities

The enrolment agencies need to perform the pre-enrolment activities including hiring, training

and certification of resources for the project, machine and kit readiness, activities related to

AADHAAR Portal Administration etc.,

4.1.2 Procure Biometric Devices as per UIDAI Specifications

The enrolling agency should procure Web / Digital camera and biometric devices (for fingerprint

and iris capture), used for capture of biometric data at the enrolling station, which conform to

UIDAI specifications and are certified by UIDAI appointed agencies. All guidelines and policies

issued by UIDAI in this regard and once update / modification made from time should hold true.

4.1.3 Setting up of Enrolment Stations and Enrolment Centers

1. The number of enrolment stations / centers and the duration should be decided by the

Registrar / Purchaser and District Administration , taking into account a number of


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factors like population density, geographical and topographical features, accessibility

etc.,

The Annexure V of this document provides details of population of the Rural Areas and details

of Schedules. The Enrolment centers should be set up based on the population in the Rural Area

approximately and no. of residents to be enrolled (Approximately).

The enrolment agencies are expected to setup stationary and mobile enrolment stations to be

available for enrolment operation. The exact location and catchment area of the stationary /

mobile enrolment station should be decided by the Registrar through district Administration in

consultation with the Enrollment Agency. stationary enrolment station in this context would

mean an enrolment station that should be available at a particular location and address to

complete enrolment of the population in the catchment area assigned. A mobile enrolment station

in this context would mean an enrolment station housed in a mobile vehicle with facilities as

defined in this section and should move around in the catchment area (locality) assigned until

the enrolment of the target population in the locality is completed; this should be setup as per the

requirement of the Registrar.

a. Setting up of Enrolment station

Enrolment Station refers to an individual enrolment booth/enclosure inside the Enrolment

Centre. The capture of Demographic and Biometric data is done in this Station.

An enrolment station including a mobile enrolment station should be equipped withall the necessary machinery which include

Mandatory Requirements

A Enrolment Station

A.1 Laptop / Desktop available (The minimum system Windows OS requirement are

defined in Aadhaar installation setup manual; 4GB / USB hub for connecting

biometric devices)

A.2 Latest version of UIDAI software UIDAI software installed, tested, configured,

registered with CIDR as per installation and configuration manual

A.3 List of Introducers loaded on laptop

A.4 UIDAI standards compliant Iris capturing device available(record Make and Model)A.5 UIDAI standards compliant Fingerprint capturing device available(record Make and

Model)

A.6 UIDAI standards compliant Digital Camera(record Make and Model)

A.7 White back ground screen available for taking photographs

A.8 Extra monitor for residents to verify their data (15-16" with a resolution above

1024x768)

A.9 All devices as per UIDAI standards


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All guidelines, policies and technical specifications issued by UIDAI in this regard andupdate / modification made from time to time should hold true.

b. Setting up of Enrolment Centre

Enrolment Centre refers to the premises located in the area where the enrolment is being

carried out. The location for the enrolment center and number of enrolment stations per

center should be determined by the Enrolling agency and approved by the Registrar.

The enrolment plan and schedule for the center should be prepared by the Enrolment

Agency in consultation with District Administration and approval of the Registrar /

Purchaser & UIDAI, Regional Office should be obtained. Any center not following the

above directive should be deemed to be illegal center and necessary action should be

taken against the concerned Enrolment Agency. Enrolment center should be opened

ONLY with prior approval of the Registrar / Purchaser & UIDAI, Regional Office.

An Enrolment Center can host a single or multiple Enrolement Stations.

The process for setting up Enrolment centre is defined in 4.1.3 Set up Enrolment centre.

The minimum facilities in the setup are as below.

A.10 Working of all equipment at every station tested

A.11 Data backup device (4 GB pen drive of reputed standard make sufficient for 1

centre/day i.e. ~5 stations. Enrolment Centre should maintain a stock of 20 days )

A.12 Printer ( A4 laser printer; must print photo with good quality receipt)

A.13 Printer Paper( Inventory for 5 stations for 10 days ~ 20 reams)

A.14 GPS Receiver (as per specification of UIDAI) all guidelines, policies and Technical

specifications issued by UIDAI in this regard and once update / modification madefrom time to time should hold true.

A.15 Antivirus / Anti Spyware checks

A.16 Data Card /Internet connectivity for Enrolment Client to be online every 24 hrs

A.17 All Operators and Supervisors enrolled into AADHAAR and registered with CIDR

A.18 The pre-enrolment data from the Registrars, if used, is available for import on laptops

A.19 KYR+ software for capturing the KYR+ fields is configured and tested.

A.20 Sponge for wetting and hand-cleaning clothe available.


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Mandatory Requirements

B Enrolment Centre

B.1 Backup power Supplies (generator) of 2 KVA capacity for every five enrolment

stations kept in a centre

B.2 Fuel to run the generators

B.3 Printed enrolment forms for filling data available in sufficient numbers

B.4 Preprinted Bubble Envelopes size 10 , for pen drive transfer to CIDR via India

Post (2 Envelopes/day/centre. Enrolment Centre should maintain a stock of 20

days)

B.5 Adequate lighting, fans and power points for plugging various biometric

devices available

B.6 Local authorities informed of enrolment schedule

B.7 Introducers informed of enrolment schedule

B.8 Banner for the Enrolment Centre placed at entrance

B.9 Posters depicting enrolment process in English and the local language presentin visible places

B.10 Grievance handling Helpline Number and other important numbers displayed

prominently inside/outside the enrolment centre

B.11 The User Manual of the software available for ready reference and operators

aware of the same

B.12 Sponge for wetting and hand-cleaning cloth available

B.13 Enrolment hard disk for taking backup

B.14 Inkpad for taking thumb impression or consent where resident / introducer is

unable to sign.

All guidelines, policies and technical specifications issued by UIDAI in this regard and

once update / modification made from time to time should hold true.

i. An enrolment center should be manned by a facilitator, supervisor and technical

personnel in addition to the operators at the enrolling stations. A ratio of 5:1

operators to supervisors as well as operators to technical staff subject to a minimum

of one technical staff per one enrolment centre should be maintained by the

Enrolment Agency.

ii. The premises of the enrolment center are expected to be provided by theGovernment authorities wherever available. However the enrolling agency should

ensure required infrastructure like connectivity, power (if not already available) etc

with the help of the local body authorities. In cases where such facilities are not

available, the enrolling agency should be responsible for providing alternative

arrangements like power generator etc.


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iii. An area in the enrolment center should be clearly demarcated for enrollees waiting

to be enrolled and facilities for seating should be provided.

iv. In case of mobile enrolment centers/stations, the decision on frequency/period of

availability should be decided by the District Administration / Registrar based on

density of population, geographical terrain etc.

4.1.4 Hire and Train Manpower for Enrolment

Hiring Manpower:

The Enrolling Agency should hire manpower to operate the enrolment station/center as per the

guidelines prescribed by UIDAI.

i. Operator: The enrolling agency should hire manpower (operator) to execute

enrolment at the enrolment stations as per the criteria provided below

1. The operator should have passed 10+2 and should be minimum age of 18

years or above.

2. The operator should have a basic understanding of operating a computer and

should be comfortable using the computer.

3. The operator should have undergone training on the various equipment and

gadgets as specified in 4.1.4 above.

4. The operators should be an active Operator as in the Portal of UIDAI andshould have passed the Operator test for UIDAI enrolment and active certified

from a testing and certifying agency authorized by UIDAI.

ii. Supervisor: The enrolling agency should hire Supervisors to supervise enrolment at

the enrolment centers as per the criteria provided below

1. The supervisor should preferably a graduate and should be age of minimum

of 18 years or above.

2. The supervisor should have a good understating and experience in using a

computer.

3. The supervisor should have undergone training in the process of UID

enrolment and various equipment and gadgets as specified in 4.1.4 above.

4. The Supervisor should have passed the Supervisor test and be certified from

a testing and certifying agency authorized by UIDAI.


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iii. Technical personnel : The enrolling agency should hire Technical personnel to

provide technical support during enrolment at the enrolment centers as per the

criteria provided below

1. The Technical personnel should be a Graduate and have a

certification/experience on hardware/software trouble shooting and maintenance

2. The Technical personnel should have a good understanding and experience in

using a computer.

3. The Technical personnel should have undergone training on the various

equipment and gadgets as specified in 4.1.4 above.

4. The Technical personnel should have passed the Technical personnel test and

certified from a testing and certifying agency authorized by UIDAI.

iv. Induction training: After hiring the personnel as described above, the Enrolment

Agency should impart induction training on the various activities involved in the

enrolment process to enable them to understand and adjust to the local situation.

The induction training is to be given just before actual deployment of the personnel

for enrolment operations and should be compulsory. The period of induction

training should be from 10 to 15 days.

Training of Manpower, Pre-requisite of Manpower.

No Operator / Supervisor / Technical staff can be put on the project to enroll residents without

being trained and certified as per the process defined by UIDAI. All Operators/ Supervisors/

Technical Staff working on the UID Project in the State of Andhra Pradesh need to have their

UID number generated and be listed as active operator on the UIDAI portal and he should not be

black listed.

Training Guidelines for Enrolment Agencies

1. The training schedule and content should be as prescribed by UIDAI on its website.

2. The enrollment agency may prefer to have master trainers onboard. Master trainers should

be identified by the enrollment agency from its pool of trainers and get them trained by

UIDAI/ its representative as per its schedule. Master trainers should train the trainers.


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3. The enrollment agency should have the requisite number of trainers for training its

personnel. Trainers have to be trained by the Master trainers and should have passed the

certification exam.

4. The training and enrolment operations should be separate activities.

5. Duration of the training will vary depending on the category/ level of the participant and

should be prescribed by UIDAI on its website.

6. The enrolling agency involved in training should translate the training material into local

language and hand it over to the course material to participants.

7. The enrollment agency should ensure the availability of the requisite infrastructure for

imparting training which should include

a. Availability of at least two sets of the equipment and gadgets.

b. Certified trainers

8. The size of a batch for training should not exceed 40 per batch.

9. The training schedule and contents for training should be defined by UIDAI/its

representative.

10. The manpower trained by the Enrolling Agency/Empanelled training agency should be

considered qualified only after passing the Certifying test conducted by a Testing and

Certifying Agency authorized by UIDAI. Therefore the agency should coordinate with the

testing agency for testing and certifying its trainees.

11. The agency should be subject to process audits for training from time to time by UIDAI/ its

representative.

4.1.5 Conduct Enrolment Operations as per Standard Processes specified by

UIDAI/Registrar.

Prior to the commencement of the Enrolment operations the Enrollment Agency should work

closely with the local governing bodies, key introducers in publicizing the UID, its importance

and schedule for UID registration in that location. During the enrolment operation also publicity

and awareness should be done in coordination with the local authorities to encourage UID

registrations. All content and material for such publicity will be jointly worked by

UIDAI/Registrar and should conform to specifications laid down by UIDAI. The Secretary to

Government, Information Technology & Communications Department, GoAP, Hyderabad

should print such publicity material as per their need. The bidder are also encourage to print

additional copies of such material as per their need.


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The EAs need to put the IEC material given to them at prominent places in the centers, failing

which they may be liable for penalties (which may include cost of printing of the said publicity

material)

The Enrolment Agencies would use the software provided by the UIDAI / Registrar for the

collection of demographic data and the biometric data. The software will be supported by a User

Manual.The Registrar will provide Household Card Nos. and details of members for pre-

enrolment to the agencies.

UIDAI has defined clear-cut standard processes for enrolment as mentioned hereunder.

Guidelines for Enrolment Agencies:

Step 1a: Collection of demographic data after due verification as prescribed by UIDAI

Please refer to Annexure IV for detailed standards and guidelines for demographic data

collection. Please refer to process 4.5 for the detailed process flow of capturing Demographic

and Biometric data capture. Please note that the enrolment agency should be responsible for

printing of the forms, acknowledgement receipts etc.,

Step 1b: Collection of demographic data after due verification as prescribed by Registrar

Please Refer to Annexure IV for detailed standards and guidelines for collection of demographic

data pertaining to KYR+ data pertaining to entire Household details like Ration Card No., LPG

Connection Particulars, Family Count, Address and individual details like Mobile No., e-Mail Id,

Bank Account, NREGA Card No. ePass Application ID No. and relationship with the Head of

the family, after due verification by the verifier

Step 2: Collection of Biometric data from due verification as prescribed by Registrar

Please refer to 7.14 for detailed standards and guidelines for capture of Biometric data. Please

refer to the process flow 4.5 and 4.6 capture Demographic and Biometric Data and Ready for

Transfer Sub Process Description for detailed steps involved in Biometric data collection


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Step 3: Getting Consent letter and generating acknowledgement receipt.

After the demographic and biometric details are captured the enrolment operator should read out

the demographic data to the enrollee and get his consent. If needed any corrections should be

made if any, to the data and signed off by the operator by providing his finger prints. All

exceptions need to be signed off by the Supervisor. A consent letter has to be printed and the

signature/ thumb impression of the enrollee obtained and the letter filed. An acknowledgement

receipt is then printed and provided to the enrollee as a reference.

Acknowledgement has to be given on the spot and under no circumstances should the resident be

asked to come later to collect it. Also, under no circumstances should be given a hand written

acknowledgement. In case the printer in the enrolment center is not working, then the center

should be shut down till the printer is repaired / made working. Enrolment center must function

only with the printers that are in working in condition with cartridges and sufficient paper.

Step 4: Data backup and transfer:

The data thus collected would be transmitted to the UIDAI for a process of de-duplication and

allotment of the UIDAI Number.

Please refer to the Guidelines for enrolment for detailed process flows of the various activities in

the Enrolment process as prescribed by UIDAI. Process flow for Enrolment operations is as

given below: However, please note that any change made in the enrolment process by UIDAI atany point of time should be applicable to the bidder.


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4.1.6 Send Enrolment Data to CIDR

The AADHAAR enrolment data need to be sent to the CIDR server within the minimum

frequency and time frame defined by UIDAI. The transfer of data should be as pe the method

prescribed by UIDAI for the same.

The enrolment stations must be synced with the CIDR for every 10 days. The enrolment

packets must be uploaded UIDAI within 20 days of enrolment or 1000 enrolments whichever is

earlier. The No.of enrolments in a station must not exceed 100 in 24 hours. Sync essential

before uploading the stations. The guidelines issued by UIDAI from time to time should prevail.

Presently, the kits need to be synced with the UIDAI CIDR server every 20 days or 1000

enrolments, whichever is earlier.

4.1.7 Send Enrolment Data to Registrar and CIDR

The UIDAI will separately prescribe the methods by which the data has to be transferred to the

Authority for storage in Central Identities Data Repository (CIDR). The guidelines from UIDAI

will relate to the transfer of data into specific memory devices and transporting them through a

secure network or physically by the postal or courier service to the address which will be

specified. The enrolling agencies are therefore advised to obtain these instructions before theyproceed to collect the demographic and Biometric data of the willing enrollees for enrolments

from UIDAI.

The enrolment agency must ensure that the data collected for the purpose of enrolment is safe

and secure and there is no data loss before transmission to CIDR and Registrar.

4.1.8 Additional Services to be provided by the Enrolment Agency

The bidder should perform all activities to meet the requirements specified by the UIDAI or

Purchaser from time to time. The bidder should take up the enrolment work in Rural areas of

the district mentioned. In case, any Enrolment Agency is required take up enrolment or residents

in Rural Areas in addition to Rural Areas, the No. of enrolment kit required should be

accordingly augmented to cover the rural areas as per timelines mutually agreed.


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4.1.9 Document Management System

UIDAI has appointed an agency for Document Management Services for pickup of hard copy

documents, scanning and storage etc., The enrolment agencies need to provide the hard copy of

the documents collected in the format prescribed by UIDAI to the DMS agency.

The responsibility of safe custody of the documents till the handover to the DMS agency of

UIDAI lies entirely with the enrolment agency and any non compliance of the same should

attract strict penalties.

UIDAI is expected to continue with the above mentioned DMS process for about the next 6

months (approx.) during which the agencies need to handover the hardcopy of the documents to

the DMS agency. UIDAI may decide to discontinue the DMS process and the Enrolment

Agencies should required to scan the documents at the enrolment centers during the enrolment

process and upload the scanned documents as part of enrolment data packet. The hard copy of

the documents is to returned to the residents after completion of the enrolment. The detailed

guidelines for the same should be released by UIDAI shortly and the same should be applicable

to the Scope of Work.

4.1.10 Scanning of Documents

The hard copy collected from the residents need to be handed over to the DMS agency appointed

by UIDAI.UIDAI is expected to discontinue the DMS process after 6 months and the agencies may need to

scan the document at the enrolment centers during the enrolment process and upload the scanned

documents as part of enrolment data packet. The hard copy of the documents is to be returned

to the residents after completion of the enrolment. The detailed guidelines for the same should

be released by UIDAI shortly and the same should be applicable to the project.

The bidder should quote separate rate for this activity in the Financial bid and Registrar /

Purchaser will finalize the price for scanning of the documents and the bidder should abide by

the same.

APTS will finalize the uniform rate for scanning based on the L1 price received for the purpose

of scanning and all the bidders shall agree to match the uniform floor price for scanning activity.


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4.1.11 Support in IEC activities in the State

IEC is a critical and key component of the UID project and the State Government has put a

special emphasis on the same. The Sate Government, in collaboration with UIDAI will design,

print, publish UID IEC material from time to time. The Enrolment Agencies are expected to

ensure adequate display of the IEC material in the enrolment centers. The enrolment centers

should display the following items without any deviation:

1. Any IEC Material provided by the State Government / UIDAI

2. Basic UID enrolment guidelines

3. The opening and closing time of the enrolment center

4. Name and contact No. Of the Supervisor

5. Contact details of UIDAI / Support Center / Call Center for registering queries / complaints

6. Clear Notice that the enrolment process is free of cost

7. The enrolment Agency should not incorporate their logo or any other material without the

permission of Registrar / Purchaser in the IEC Activities.

4.1.12 Privacy and Security

Enrolling agencies are responsible to make sure that the data is kept in a very secure and

confidential manner and under no circumstances, should they either use the data themselves or

part with the data to any other agency other than the UIDAI. Mechanisms to ensure the same

have to be put in place by the Enrolling agency and should be subject to audit by

UIDAI/Registrar/their representative from time to time.

Any non-compliance of the same leading to loss, misuse, compromise of the data should have

severe consequences and may lead to criminal proceedings against the Enrolment Agency and its

Employees.

4.1.13 Provide Electronic MIS Reports on Enrolment Status Daily

Enrolment Agency should send enrollment statistics on enrolment status to Registrar /UIDAI on

a daily basis as per the format decided by the UIDAI. The sample report formats proposed by

Registrar specified Appendix B.


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4.2 Geographical Scope

The geographical scope of work for enrolment operations should include the following areas

where the Enrolment Agency is required to set up stationery / mobile enrolment stations as

specified in Annexure V of this RFQ.

The geographical locations / area and the target population under the Scope of Work are

indicated in Annexure V & Appendix A.

In respect of any block of enrollment stations allotted to a bidder as a unit in any district, the

geographical scope of the same will be determined by the Registrar/District Collector.

4.3. SERVICE LEVELS AND PENALTIES

The following service levels should be applicable for the entire duration of the project.

Sr. No. Performance Indicator Service Level

Requirement

Penalty

1 Number of Live Enrolment Stations

Note: An Enrolment Station is

considered Live on any

given day, only if at least 20

enrolments / updates are

carried out at the station

during the day. This

information is captured and

analyzed using the MIS

reports.

Parameter:

Monthly Live Enrolment Station

Days

Measurement:

At the end of each month, the MIS

software calculates the actual

number of live-stations each day

during that month and adds them

up.

The method of calculating this

number on a monthly basis allows

for for minor deviations on day-to-

day basis, provided it is

compensated for in the same month.

Breach:

Shortfall in performance of this

Starting with the second

month of enrolment

operations, this number

should not fall below the

average daily minimum

requirement (D) for the

period of temporary

enrolment camps for each

cluster.

The average daily

minimum Live enrolment

stations (calculated

monthly) =

D x 25

Where 25 is the standard

enrolment workdays taken

for the purpose of this

calculation.

Rs. 200/- per station-

day shortfall


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metric for 2 (two) consecutive

months or 3 (three) non-consecutive

months during the temporary

enrollment camp period will be

considered a breach and is liable for

termination of contract at the sole

discretion of the Purchaser.

2 Number of Live Permanent

Enrolment

Stations

Note: A Permanent Enrolment

Station is considered live

when a UIDAI certified

operator checks in (at start

of day) and checks out (at

end of day) using a software

provided by the Purchaser.

Parameter:

Live (Permanent) Station Days

Measurement:

The MIS Software calculates the

number of live stations based on the

enrollment MIS data received each

day.

"Each center (including

the specified number of

Enrolment Stations

therein) must be setup

within 30 days of the site-

readiness notification by

the

Purchaser.

Each station at the center

should be Live each

working day (5 days aweek), for the entire

contract period thereafter.

Rs. 1000/- per station-

day shortfall

3 Daily synchronization of enrolments

with the MIS software of the

Purchaser.

Parameter:

Number of enrolments NOT

updated the

same day.

Measurement:

The MIS software calculates the

percentage of same day uploads

based on the MIS data received each

day and the Registrar Data Packets

received overall.

At least 90% of enrolment

data must be updated on

the MIS software on the

same day.

Rs. 3/- per shortfall of

each update record

(no.of enrolments).

4 Capture of Andhra Pradesh KYR+

data

Note: KYR+ data is considered as

captured if all the mandatory

fields and at least one of the

optional fields is captured.

KYR+ data must be

captured for at least 90%

of the residents

Rs. 3/- for each KYR+

enrolment

shortfall


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Parameter:

No. of Aadhaars generated where

KYR+ data is not captured.

Measurement:

The MIS software tracks each

Aadhaar generated and counts those

where KYR+ data is not received.

5 Data Quality Error in KYR

demographic

Information

i. Incorrect Gender Gender does

not match photo/name

ii.Incorrect age Age does not

match photo

iii.Poor Quality Photograph/

Incorrect photo

Full facial Photo is not

clearly visible.

Multiple Photos with

different people in them.

Photo has shutd