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SELECTION OF CONSULTANT

REQUEST FOR PROPOSAL

“Competency Diagnostic for FutureSkills PRIME”

Reference Number: SSC NASSCOM (FS B2C) 2004 - 2020

Issued by:

NASSCOM Plot No - 7 to 10,

Sector 126, Noida - 201303, UP

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Table of Contents

A. General Provisions ................................................................................................................. 3

1. Definitions............................................................................................................................... 3

2. Introduction ........................................................................................................................... 4

3. Conflict of Interest ................................................................................................................. 4

4. Corrupt and Fraudulent Practices ....................................................................................... 5

B. Preparation of Proposals....................................................................................................... 6

5. General Considerations ......................................................................................................... 6

6. Cost of Preparation of Proposal ........................................................................................... 6

7. Language ................................................................................................................................ 6

8. Documents Comprising the Proposal .................................................................................. 6

9. Proposal Validity ................................................................................................................... 7

10. Clarification and Amendment of RFP ............................................................................. 7

11. Technical Proposal Format and Content ......................................................................... 8

12. Financial Proposal ............................................................................................................. 8

C. Submission, Opening and Evaluation .................................................................................. 8

13. Submission, Sealing, and Marking of Proposals ............................................................. 8

14. Confidentiality .................................................................................................................... 9

15. Evaluation of Proposal ...................................................................................................... 9

16. Award of Contract ........................................................................................................... 14

17. Documents ........................................................................................................................ 15

Annexure B – Terms of Reference for “Competency Diagnostic for FutureSkills PRIME” ............. 23

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A. General Provisions

1. Definitions

(a) “Affiliate(s)” means an individual or an entity that directly or indirectly controls, is

controlled by, or is under common control with the Consultant.

(b) “Applicable Guidelines” means the policies of NASSCOM governing the selection and

Contract award process as set forth in this RFP.

(c) “Applicable Law” means the laws and any other instruments having the force of law in

the Client’s country, or in such other country as may be specifically described as part of

this agreement.

(d) “Client” means IT/ ITeS Sector Skills Council NASSCOM that shall sign the Contract

for the Services with the selected Consultant.

(e) “Consultant” means a legally-established professional consulting firm or an entity that

intends to provide Services to the Client and is submitting its proposal as part of the

instant RFP.

(f) “Contract” means a legally binding written agreement signed between the Client and

the Consultant.

(g) “Day” means a calendar day.

(h) “Experts” means, collectively, Key Experts, Non-Key Experts, or any other personnel

of the Consultant, Sub-consultant or Joint Venture member(s).

(i) “Government” means the government of the Client’s country.

(j) “Joint Venture (JV)” means an association with or without a legal personality distinct

from that of its members, of more than one Consultant where one member has the

authority to conduct all business for and on behalf of any and all the members of the JV,

and where the members of the JV are jointly and severally liable to the Client for the

performance of the Contract.

(k) “Key Expert(s)” means an individual professional whose skills, qualifications,

knowledge and experience are critical to the performance of the Services under the

Contract and whose CV is taken into account in the technical evaluation of the

Consultant’s proposal.

(l) “Non-Key Expert(s)” means an individual professional provided by the Consultant or

its Sub-consultant and who is assigned to perform the Services or any part thereof under

the Contract and whose CVs are not evaluated individually.

(m) “Proposal” means the Technical Proposal and the Financial Proposal of the Consultant.

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(n) “Services” means the work to be performed by the Consultant pursuant to the Contract.

(o) “Sub-consultant” means an entity to whom the Consultant intends to subcontract any

part of the Services while remaining responsible to the Client during the performance

of the Contract.

2. Introduction

2.1. The Client intends to select a Consultant, in accordance with the ‘Terms of Reference’ as

specified at ‘Annexure B’ of this document.

2.2. The shortlisted Consultants are invited to submit a Technical Proposal and a Financial

Proposal, for services required for the assignment “Competency Diagnostic for

FutureSkills PRIME”. The Proposal will be the basis for negotiating and ultimately

signing the Contract with the selected Consultant.

2.3. The Client will timely provide, at no cost to the Consultants, the inputs, relevant project

data, and reports required for the preparation of the Consultant’s Proposal

2.4. A firm will be selected under Quality and Cost Based Selection (QCBS) procedures and in

Full Technical Proposal format as described in this RFP, in accordance with the policies of

the client.

3. Conflict of Interest

3.1. The Consultant is required to provide professional, objective, and impartial advice, at all

times holding the Client’s interests paramount, strictly avoiding conflicts with other

assignments or its own corporate interests, and acting without any consideration for future

work.

3.2. The Consultant has an obligation to disclose to the Client any situation of actual or potential

conflict that impacts its capacity to serve the best interest of its Client. Failure to disclose

such situations may lead to the disqualification of the Consultant or the termination of its

Contract and/or sanctions by the client.

3.3. Without limitation on the generality of the foregoing, the Consultant shall not be hired

under the circumstances set forth below:

i. Conflict among consulting assignments: A Consultant (including its Experts and

Sub-consultants) or any of its Affiliates shall not be hired for any assignment that, by

its nature, may be in conflict with another assignment of the Consultant for the same

or for another Client.

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ii. Relationship with the Client’s staff: A Consultant (including its Experts and Sub-

consultants) that has a close business or family relationship with a professional staff of

the of the Client who are directly or indirectly involved in any part of (i) the preparation

of the Terms of Reference for the assignment, (ii) the selection process for the Contract,

or (iii) the supervision of the Contract, may not be awarded a Contract, unless the

conflict stemming from this relationship has been resolved in a manner acceptable to

the client throughout the selection process and the execution of the Contract.

4. Corrupt and Fraudulent Practices

4.1. The client requires that no fraudulent or corrupt means shall be used by the consultant in

order to get the award of work.

4.2. The Consultant shall permit and shall cause its agents, experts, sub-consultants, sub-

contractors, services providers, or suppliers to permit the client to inspect all accounts,

records, and other documents relating to the submission of the Proposal and contract

performance (in case of an award), and to have them audited by external auditors, if needed.

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B. Preparation of Proposals

5. General Considerations

5.1. Bidders are advised to study all instructions, forms, terms, requirements and other

information in the RFP document carefully. Submission of the bid shall be deemed to have

been done after careful study and examination of the RFP document with full

understanding of its implications;

5.2. Response to this RFP should be full and complete in all respects. Failure to furnish all

information required by the RFP documents or submission of a proposal not substantially

responsive to the RFP documents in every respect will be at the Bidder's risk and may result

in rejection of its Proposal.

6. Cost of Preparation of Proposal

6.1. The consultant is responsible for all costs incurred in connection with participation in this

process, including, but not limited to, costs incurred in conduct of informative and other

diligence activities, participation in meetings/discussions/presentations, preparation of

proposal, in providing any additional information required by the client to facilitate the

evaluation process, and in negotiating a definitive ‘Contract’/Agreement’ or all such

activities related to the bid process. The client would not be responsible or liable for those

costs, regardless of the conduct or outcome of the bidding process;

6.2. The Client is not bound to accept any proposal, and reserves the right to annul the selection

process at any time prior to Contract award, without thereby incurring any liability to the

Consultant.

7. Language

7.1. The Proposal, as well as all correspondence and documents relating to the Proposal

exchanged between the Consultant and the Client shall be written in English Language.

8. Documents Comprising the Proposal

8.1. The Proposal shall comprise the documents and forms listed in the Data Sheet.

8.2. If specified in the Data Sheet, the Consultant shall include a statement of an undertaking

of the Consultant to observe, in competing for and executing a contract, the Client

country’s laws against fraud and corruption (including bribery).

8.3. The Consultant shall furnish information on commissions, gratuities, and fees, if any, paid

or to be paid to agents or any other party relating to this Proposal and, if awarded, Contract

execution, as requested in the Financial Proposal Submission Form 6 placed at Annexure-

A to this RFP.

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8.4. All materials submitted by the consultant shall become the property of the client and may

be returned at the client’s sole discretion.

9. Proposal Validity

9.1. The Consultant’s Proposal must remain valid for 120 days after the Proposal submission

deadline.

9.2. During this period, the Consultant shall maintain its original Proposal without any change,

including the availability of the Key Experts, the proposed rates and the total price.

9.3. If it is established that any Key Expert nominated in the Consultant’s Proposal was not

available at the time of Proposal submission or was included in the Proposal without his/her

confirmation, such Proposal shall be disqualified and rejected for further evaluation.

9.4. The Client will make its best effort to complete the negotiations within the proposal’s

validity period. However, should the need arise, the Client may request, in writing, all

Consultants who submitted Proposals prior to the submission deadline to extend the

Proposals’ validity.

9.5. If the Consultant agrees to extend the validity of its Proposal, it shall be done without any

change in the original Proposal and with the confirmation of the availability of the Key

Experts.

9.6. The Consultant has the right to refuse to extend the validity of its Proposal in which case

such Proposal will not be further evaluated.

10. Clarification and Amendment of RFP

10.1. The Consultant may request a clarification of any part of the RFP during the period before

between beginning from the date of publishing of this RFP till the Proposals’ submission

deadline. Any request for clarification must be sent in writing, or by standard electronic

means, to the Client’s address as indicated at Clause 13.9. The Client will respond in

writing, or by standard electronic means, and will send written copies of the response

(including an explanation of the query but without identifying its source) to all shortlisted

Consultants. Should the Client deem it necessary to amend the RFP as a result of a

clarification, it shall do so at any time before the proposal submission deadline, the Client

may amend the RFP by issuing an amendment in writing or by standard electronic means.

10.2. If the amendment is substantial, the Client may extend the proposal submission deadline

to give the shortlisted Consultants reasonable time to take an amendment into account in

their Proposals.

10.3. The Consultant may submit a modified Proposal or a modification to any part of it at any

time prior to the proposal submission deadline. No modifications to the Technical or

Financial Proposal shall be accepted after the deadline.

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11. Technical Proposal Format and Content

11.1. The Technical Proposal shall not include any financial information. A Technical Proposal

containing material financial information shall be declared non-responsive.

11.2. Consultant shall not propose alternative Key Experts. Only one CV shall be submitted for

each Key Expert position. Failure to comply with this requirement will make the Proposal

non-responsive.

11.3. The technical proposal shall be made as per standard formats provided at Forms 2-5 placed

at Annexure-A to this RFP.

12. Financial Proposal

12.1. The Financial Proposal shall be prepared using the Standard Forms provided at Form 6 in

Annexure-A. It shall list all costs associated with the assignment, including (a)

remuneration for Key Experts and Non-Key Experts, (b) reimbursable expenses

12.2. The Consultant and its Sub-consultants and Experts are responsible for meeting all tax

liabilities arising out of the Contract unless stated otherwise.

C. Submission, Opening and Evaluation

13. Submission, Sealing, and Marking of Proposals

13.1. The Consultant shall submit a signed and complete Proposal comprising the documents

and forms in accordance with Paragraphs 8, 11 and 12. The submission can be done by

mail in PDF format media in separate emails for Technical and Financial Proposal.

13.2. An authorized representative of the Consultant shall sign the original submission letters in

the required format for both the Technical Proposal and, if applicable, the Financial

Proposal and shall initial all pages of both. The authorization shall be in the form of a

written power of attorney attached to the Technical Proposal.

13.3. A Proposal submitted by a Joint Venture shall be signed by all members so as to be legally

binding on all members, or by an authorized representative who has a written power of

attorney signed by each member’s authorized representative.

13.4. Any modifications, revisions, interlineations, erasures, or overwriting shall be valid only if

they are signed or initialled by the person signing the Proposal.

13.5. The Technical Proposal email shall clearly be subjected as “TECHNICAL PROPOSAL”,

“Competency Diagnostic for FutureSkills PRIME”, Email body must have the following

details: reference number, name and address of the Consultant, and a warning “DO NOT

OPEN UNTIL 1600 hrs, 11th May 2020. The technical proposal should not contain any

pricing information whatsoever on the services offered. Pricing information shall be

separated and only contained in the Financial Proposal.

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13.6. The Financial Proposal shall clearly be subjected as “FINANCIAL PROPOSAL” followed

by the name of the assignment. Email body must have the following details: reference

number, name and address of the Consultant, and a warning “DO NOT OPEN WITH THE

TECHNICAL PROPOSAL.”

13.7. The Technical Proposal with the mentioned 13.5 marking shall be sent by email to Ms.

Umang Kaur at Umang@nasscom.in. The proposal should be in PDF format and password

protected. Password should be shared along with the proposal.

13.8. The Financial Proposals with the mentioned 13.6 marking shall be sent to Puneet Budhraja

at puneet@nasscom.in. The proposal should be in PDF format and password protected.

Password should NOT be shared along with the proposal – password to be shared only

when requested for.

13.9. The Proposal or its modifications must be sent at Umang@nasscom.in before 11th May

2020, or any extension to this deadline. Any Proposal or its modification received by the

Client after the deadline shall be declared late and rejected.

14. Confidentiality

14.1. From the time the Proposals are opened to the time the Contract is awarded, the Consultant

should not contact the Client on any matter related to its Technical and/or Financial

Proposal. Information relating to the evaluation of Proposals and award recommendations

shall not be disclosed to the Consultants who submitted the Proposals or to any other party

not officially concerned with the process, until the publication of the Contract award

information.

14.2. Any attempt by shortlisted Consultants or anyone on behalf of the Consultant to influence

improperly the Client in the evaluation of the Proposals or Contract award decisions may

result in immediate rejection of its Proposal.

15. Evaluation of Proposal

15.1. The Consultant is not permitted to alter or modify its Proposal in any way after the proposal

submission deadline. While evaluating the Proposals, the Client will conduct the evaluation

solely on the basis of the submitted Technical and Financial Proposals.

15.2. The client shall constitute a Proposal Evaluation Committee/ Research Project Board

(comprising its own officials/Industry Partners) to open and evaluate the responses of the

bidders to the RFP.

15.3. The Client may require the shortlisted consultants to make a presentation to the

Proposal Evaluation Committee (‘committee’).

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15.4. Evaluation Process

• The committee constituted by the client shall evaluate the responses to the RFP and all

supporting documents / documentary evidence. The decision of the committee in the

evaluation of responses to the Proposal /Expression of Interest with respect to the RFP

shall be final. No correspondence will be entertained outside the process of negotiation/

discussion with the Committee;

• To assist in the examination, evaluation and comparison of Proposals, the client may

at its discretion, ask the Bidder for clarification of its Proposal;

• The client will examine the Proposal to determine whether it is complete, whether any

computational errors have been made, whether the documents have been properly

signed, and whether the Proposal is generally in order;

• Arithmetical errors will be rectified on the following basis: If there is a discrepancy

between the unit price and the total price that is obtained by multiplying the unit price

and quantity, the unit price shall prevail and the total price shall be corrected. If the

Bidder does not accept the correction of errors, its Proposal will be rejected;

• Prior to the detailed evaluation, the client would determine the substantial

responsiveness of each Proposal to the Request for Proposals (RFP). For purposes of

this RFP, a substantially responsive Proposal is one which conforms to all the terms

and conditions of the RFP without material deviations. The client’s determination of a

Proposal’s responsiveness is based on the contents of the Proposal itself without

recourse to extrinsic evidence;

• Proposal determined as not substantially responsive will be rejected by the client and

may not subsequently be made responsive by the Bidder by correction of the non-

conformity

15.5. Bid Evaluation and Selection Process

15.5.1. Overall evaluation of the bids will be done in two stages namely Technical and

Financial evaluation based on Quality & Cost Based Selection (QCBS). Only at

the end, the short-listed bidders may be informed of the result and called for a

presentation and the subsequent final selection. The final awarding of the contract

will be done based on a QCBS procedure.

15.5.2. After the bidders submit their Technical and Commercial bids according to the

instructions provided in the sections below, the bids will be evaluated through a

two-stage process as described below:

a) Technical Evaluation (80% weightage): Phase I qualifier

b) Commercial Evaluation (20% weightage): Phase II post shortlisting in Phase I

- Calculation of Final Score (Phase I + II Score)

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15.5.3. Technical Evaluation

As the first step, the Technical bid will be evaluated based on the “Technical Evaluation

Methodology” provided below. Only those Technical Proposals that qualify will be

considered. Each bidder must score at least 70 Points out of maximum 100 Points as

per table below to qualify the Technical Evaluation round.

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SNo. Evaluation

Criteria Definition

Point Score

1 Capability and Technical Ability

Technical Ability to offer the functionalities:

• Ability of the provider to collect and process inputs as required

• Capability of the vendor to build the logic required to deliver the outputs in the manner required

• Ability of the provider to display the information to the user in a manner which can be understood and is useful

• Future-ready tech offering and integration capabilities with FutureSkills PRIME platform

• Run time: The length of the diagnostic module suggested by the provider to deliver the outputs required

• Time taken for overall integration effort

• Performance security and assurance capabilities

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Understanding of the project and knowledge of issues relating to the development of Diagnostic Phase B and ability to meet the project objectives.

• Understanding of job roles, job families, QP, NOS

• Understanding of right methodology to diagnostics and assessments

• Understanding to create recommendations across technologies in an adaptive technical assessment

• Learning pedagogy understanding

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2 Prior Experience

• Prior experience in similar/identical implementation

• Prior experience working with SSC NASSCOM

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3 Methodology of Execution

Description of the project management methodology work plan describing processes, key activities, approach to the development process, detailed work breakdown structure, understanding of major deliverables and control systems to be used to efficiently manage the project

• Methodology of execution (PMO, check-ins, testing schedules, updates, reports)

• Niche/Broad-based recommendations and accuracy of those recommendations/results/depth of content /variety of diagnostic methods

• Strategy and plan pertaining to security, data privacy and cyber security

• Execution timelines and efficiency

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4 Timelines for Execution

• Presentation of specific MVP that will be fully delivered and implemented by 30th September 2020

• Timelines for specific product features to be developed as part of subsequent product releases

• The bidder will be notified of a date for presenting their proposal to the Proposal Evaluation Committee. The presentation should also include: o Capacity to achieve milestones and complete the project timelines as

agreed during proposal stage. o Time required by the vendor to deliver the project after finalizing the

project requirements and aligning on detailed design across product releases (inclusive of testing)

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5 Profile of the Team Leader/ Senior People managing the project

• The relevant experience and profile of the project team and dedicated Team Leader (100%)

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TOTAL POINTS 100

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15.5.4. Financial Evaluation

Financial Proposals, only for shortlisted bidders whose Technical Proposals qualify

will be considered. Financial Proposals of the bidders whose proposals were not

shortlisted will be returned.

Of the Commercial proposals opened, the lowest “Project-Cost” will be designated as

“L1” and awarded a score of 100. For the other qualifying bidders, their Commercial-

Score will be calculated according to the formula: Commercial-Score = (Project-Cost

of “L1”) / (Project-Cost of Bidder) *100

15.5.5. Calculation of Final Score

The “Final-Score” of each qualifying bidder will be calculated as indicated below.

Final-Score = 0.8*(Technical-Score) + 0.2*(Commercial-Score)

The consultant with the highest score would be awarded the contract. In case of a tie,

the consultant with a higher technical score would be shortlisted.

15.5.6. Proposed Timelines for selection process

Bidders may be invited for presentations and/or team interviews as part of the

evaluation process. Details will be provided at a later date. Following are the proposed

timelines for the entire process of selection:

Event Target Date

RFP issued / published on the website 21st April 2020

Last date of submission of proposal with solicited documents 11th May 2020

Shortlist bidders basis their ‘Technical’ evaluation 18th May 2020

Selection of the finalist basis their ‘Technical’ and ‘Financial’

evaluation 26th May 2020

Award of contract to the finalist by SSC NASSCOM 28th May 2020

Commencement of implementation of project post the signing of

the ‘Service Agreement’

Within one-two weeks

after award of contract

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16. Award of Contract

16.1. Criteria for award of contract

The client reserves the right to accept or reject any Proposal and to annul the solicitation

process and reject all Proposals at any time prior to award of contract, without thereby

incurring any liability to the affected consultant or any obligation to inform the affected

consultant(s) of the grounds for the client’s action prior to expiration of the period of

proposal validity. The client would award the contract to the qualified consultant whose

Proposal after being evaluated is considered to be the most responsive to the needs of the

organization and activity concerned.

16.2. Client’s right to vary requirements at time of award

The client reserves the right at the time of award of contract to vary the quantity of services

and goods specified in the RFP without any change in price or other terms and conditions

on grounds of mutual consensus.

16.3. Signing of the contract

Within 2 days of receipt of the contract the successful Bidder shall sign and date the

contract and return it to the Client.

The selected Bidder/ Proposer/ Consultant will be notified in writing by the client. As noted

earlier in this document, this date is subject to change at the sole discretion of the client.

The signing of a Contract/Agreement between the client and the

Bidder/Proposer/Consultant is subject to the approval of the client’s Funding Partner.

16.4. Contract Finalization

The Contract/Agreement to be entered into between the selected vendor and client would

be finalized with the Bidder/Proposer/Consultant by the client and will contain client

standard terms and conditions. If, in the opinion of the client, it appears that a contract will

not be finalized with the selected Bidder/Proposer/Consultant within three (3) days,

negotiations with other Bidder/Proposer/Consultant submitting responsive proposals may

be undertaken.

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17. Documents

The following set of documents needs to be submitted to qualify for the evaluation process.

These documents are:

Annexure A

• Form 1: Covering letter with the Proposal in response to this RFP;

• Form 2: Relevant project experience;

• Form 3: Resource profiles;

• Form 4: Details of the responding organization;

• Form 5: Approach, Methodology, and Work Plan;

• Form 6: Commercial bid format;

The formats for each of the above documents are included below. Bidder/Proposer/Consultant

needs to submit the all the above documents with the proposed solutions for the problem

statements and scope of work mentioned in this RFP.

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Form 1: Covering letter with the Proposal in response to RFP notice

(To be submitted on the Letterhead of the responding firm)

{Place}

{Date}

To

CEO,

SSC NASSCOM

NOIDA

Ref: RFP Notification no <xxxx> dated <dd/mm/yy>

Subject: Submission of proposal in response to the RFP for “Competency Diagnostic for

FutureSkills PRIME”.

Dear Sir,

1. Having examined the RFP document, we, the undersigned, herewith submit our proposal

in response to your RFP dated <dd/mm/yy> for w.r.t. the subject concerned in full

conformity with the said RFP document.

2. We attach our technical response and our commercial quotation; the technical response as

a softcopy and the commercial response in a separate sealed cover as requested, both of

which together constitutes our proposal, in full conformity with the said RFP.

3. We undertake, if our proposal is accepted, to adhere to assign a team dedicated to the

successful completion of this project.

4. We have read the provisions of RFP and confirm that these are acceptable to us. We further

declare that additional conditions, variations, deviations, if any, found in our proposal shall

not be given effect to.

5. We undertake, if our proposal is accepted, to adhere to the scope of engagement or such a

modified plan as may subsequently be mutually agreed between us and SSC NASSCOM

or its appointed representatives.

6. We agree to unconditionally accept all the terms and conditions set out in the RFP

document.

7. We affirm that the information contained in this proposal or any part thereof, including its

exhibits, schedules, and other documents and instruments delivered or to be delivered to

through this proposal is true, accurate, and complete.

8. This proposal includes all information necessary to ensure that the statements therein do

not in whole or in part mislead the SSC NASSCOM/NASSCOM as to any material fact.

We agree that SSC NASSCOM is not bound to accept the lowest or any bid response you

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may receive. We also agree that you reserve the right in absolute sense to reject all or any

of the products/ services specified in the bid response without assigning any reason

whatsoever.

It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/

firm/organization and empowered to sign this document as well as such other documents,

which may be required in this connection.

Dated this Day of 202___

(Signature) (In the capacity of)

Duly authorized to sign the Bid Response for and on behalf of:

(Name and Address of Company) Seal/Stamp of bidder

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Form 2: Relevant Project Experience

Part 1: Project Experience Summary

S No Name of the

Project/Engagement

Client name Duration(Period) Value

Part 2: Project Profile Template

For each of the projects cited above, provide a brief project profile using the format given below.

The profile for each project must be provided in less than 1 page.

SNo Item Details

1 Project title

2 Name of the Client

3 Name of the contact person from the client

organization who can act as a reference with contact

details:

• Name

• Designation

• Address

• Phone Number

• Mobile Number

• Email ID

4 Duration (Start Date and End Date)

5 Current Status

6 Number of personnel deployed (Peak team size)

7 Value of the engagement

8 Narrative description of project: (Highlight the

components / services involved in the project that are

of similar nature to the project for which this RFP is

floated.

9 Description of actual services provided by the

responding firm within the project and their relevance

to the envisaged components / services involved in the

project for which this RFP is floated.

10 Description of the key areas where significant

contributions are made for the success of the project.

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Form-3: Resource Profiles

Using the format provided below, please provide the summary information on the team you

propose for the project.

Resource Summary

S. No Proposed Role Number of

Resources

Area of Expertise Key

Responsibilities

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Form 4: Details of responding organization Bidder/Proposer/Consultant

S.

No.

Particulars Details to be furnished

1. Details of responding Company

Name

Address

Telephone Fax

E-mail - Website

2. Information about responding Company

Status of Company (Public Ltd. / Pvt. Ltd etc.)

Details of Registration (Ref e.g. ROC Ref #) Date

Ref #

Details of GST Registration

Date

Ref #

2.1 Number of professionals / technically

qualified personnel (on the rolls of the

Company as on Marc 1st, 2018) providing

technical consulting services (excluding

temporary staff)

2.2 Profit in last three(3) financial Years (FY

16-17, 17-18, FY 18-19) as revealed by

Audited Accounts/ certified balance sheet

3. Company Profile (Operations in India)

3.1 Average turnover from Indian Operations

from consulting services in last 3 years

(Turnover in Rs

Crores)

3.2 Full-time professional staff engaged for

various projects

(Number of Staff)

3.4 Extent of operations in India (national

spread) i.e. number of offices in India

(client specific / project specific offices

should not be taken into account)

(Number of Offices in

different cities/towns

and their address)

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Form 5: Approach, Methodology and Work Plan

1. Approach and Methodology

The Bidder/Proposer/Consultant’s firm needs to submit a step-by-step implementation

methodology and project plan, which depicts the firm’s approach to fulfill the scope of the work

envisaged in the assignment. This should, inter alia, cover the timelines for the various activities,

clarity in meeting the objectives and methodology, objectivity in plans, quality of resources

proposed to be deployed during implementation, the deliverables envisaged in various parts and

the control and evaluation mechanism suggested.

Bidder/Proposer/Consultant firm must showcase any value addition, innovation, or technology

advancement/integration that it proposes and feels will help SSC NASSCOM to have both tangible

and intangible benefits from implementing the assignment. Further, for approach and

methodology, the consultant would seek inputs from SSC NASSCOM/NASSCOM after selection

and bidder should be open to adopt and accommodate changes accordingly.

2. Work Plan

In this section the responding Company should propose the main activities of the assignment, their

content and duration, phasing and interrelations including resource planning to be deployed and

delivery dates. The proposed work plan should be consistent with the approach and methodology,

showing understanding of the scope of services, deliverables as given in scope of work and ability

to translate them into a feasible working plan. The work plan should be consistent with the Work

Schedule.

The responding form is to describe the work schedule for different tasks which the responding

Company plans to start and accomplish as part of the project.

The work schedule should reflect how and by when the responding Company/

Bidder/Proposer/Consultant is expected to complete the assignment for each of the components,

as per the major deliverable in the scope of work of the Vendor as mentioned in the RFP subject

to revision for a joint work plan after selection of consultant.

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Form 6: Financial Bid format

(To be submitted by the bidder as per the format given below in a separate sealed cover)

S No Value in Rupees Taxes and

other

charges

Total value in Rupees

Total amount (in words):

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Annexure B – Terms of Reference for Development of Detailed Design of NASSCOM

FutureSkills B-2-C Platform

1. Background

FutureSkills PRIME (Programme for Re-skilling/ Up-skilling of IT Manpower for

Employability)

The Government of India through MEITY and NASSCOM have partnered to build India’s

Digital Talent Stack through FutureSkills PRIME, an online platform that aims to reskill &

upskill Indian citizens and aims to impact 4 lakh beneficiaries over the next three years.

The programme aims “to create a re-skilling/ up-skilling ecosystem in emerging and futuristic

technologies to facilitate continuous skill as well as knowledge enhancement of the IT

professionals in line with their aspirations and aptitude in a self-paced digital skill

environment."

This is envisioned as a first of its kind initiative in the field of skills training which would

essentially follow an ‘aggregator of aggregators’ approach with the entire platform being

hosted online. The platform would provide interested candidates with multiple options to

address their skilling needs.

The platform would provide multiple options (over 70 job roles and 155 distinct tasks (NOS)

under 10 new emerging technologies) to the interested candidates, for their skilling needs on:

▪ 3D

Printing

▪ Artificial

Intelligence

▪ Big Data

Analytics ▪ Blockchain

▪ Cloud

Computing

▪ Cyber

Security

▪ Internet of

Things

▪ Mobile

Tech

▪ Robotic

Process

Automation

▪ Virtual

Reality

Future-skills PRIME Framework

Some of the components of the FutureSkills PRIME framework would include the

following:

▪ Discovery - the candidate signs up to learn what the new and emerging technologies

are, what are the possible job roles and skills needed, what learning choices are

available, etc.

▪ Samplers - the candidate will be able to gain access to some of the best content from

across the world, inter-alia including some of the current industry offerings, videos,

blogs, articles, etc., on new and emerging technologies which would be instrumental in

guiding him/her towards the areas where he/she wishes to skill himself/herself. The idea

here is to get maximum people enrolled onto the platform that would enable to

accomplish our mission, as stated above.

▪ Registration and Diagnostic – to access deep skilling and blended learning programmes,

the candidate registers to undergo continuous informal learning and is provided with a

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free diagnostic that would attempt an analysis of their aptitude and capabilities so that

they can be guided on their way forward within the platform and also in the outer world.

Purpose of diagnostics on FutureSkills PRIME?

The purpose of the diagnostic is to help the user with guided path to navigate the platform

basis the user's goals. Typically, a diagnostic captures a range of input data points:

▪ Contextual Information such as current profile of the user, key learning outcomes for

the user

▪ KSA (Knowledge, Skills & Abilities) such as basic know how/awareness of

emerging tech, proficiency & hands on experience levels of technology & tools, and

whether the user has the ability to take up a particular learning journey.

Basis these inputs, a diagnostic will be able to:

1. Recommend appropriate courses basis interests, goals & profile

2. Suggest type of job roles, skills & tools that the user can go for basis goals & interests

3. Suggest user with an apt starting point on a learning pathway for a chosen job role-

based career path

4. Assess user’s technology knowledge & awareness levels

5. Assess user’s current skill levels on chosen tools, technologies & fields of interest

6. Assess user’s ability to learn

7. Provide stage gate review to aid users to opt for right level of courses

The development of the diagnostic has been split into two phases:

▪ Phase A: Objectives 1-3 above are a part of phase A of development and the outcome

of this diagnostic would help users get familiarized with the platform to consume

relevant introductory information available to them based on their area of interest.

Diagnostic phase A development would be completed internally.

▪ Phase B: Objectives 4-7 would be addressed through phase B of development, and

this is the precise scope of this RFP. An external vendor (successful bidder of this

RFP) is expected to build this diagnostic concurrently with phase A. The outcome of

this diagnostic would be a comprehensive, downloadable report to provide guidance

on suitable courses and learning pathways, based on their current profile &

capabilities (domain knowledge/aptitude/behavioral traits).

Desired Outcomes for Diagnostic Phase B Output:

a. User Performance – Absolute & relative scores (Domain knowledge score, Aptitude

score & Personality type)

b. Link to suggested courses (foundation / specific NOSs)

c. Link to suggested tools/software/language

d. Link to suggested learning pathway(s)

e. Recommendations on suitable job roles/ career paths

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Key guiding principles for diagnostic

• The diagnostic should be independent yet seamlessly interoperable with the

FutureSkills platform

• The diagnostic would need to be flexible and customized to following learner

attributes: educational qualification, choice of technology, relevant work experience,

relevant proficiency level

• Be modeled as MVPs, enabling FutureSkills to get a product in the pilot run for

which they can give feedback and better information can be given to the users in future

phases of implementation

• "Visually appealing", i.e. the diagnostic needs to be engaging and hold the attention

of the user

• "Easy to understand", i.e. since the user could be anyone from engineering students

to freshers in the industry to working professionals, the language and layout should

be simple enough that all users will be able to navigate through it.

• "Short", since the user will not get a deep level analysis from this initial diagnostic,

it should not be too long and end up frustrating the user at his first interaction with

the interface.

2. Detailed Scope of Work

2.1. Project Deliverables with Timelines

The scope of this project shall include (but will not be limited to) the following.

2.1.1 Design Phase (One Month)

1. Design, Develop, validate and share detailed phase-wise plan with timelines,

milestones and activities

2. Develop and share detailed list of functionalities and features that will be

offered by the bidder, including:

i. Detailed plan of the integrated outcome with existing FutureSkills

platform, diagnostic A etc.

ii. Intuitive learner journey, UX/UI flow maps across multiple pathways

and for the diagnostics navigation experience.

3. Own alignment of timelines and share engagement model for working with

SSC NASSCOM, platform provider and other relevant stakeholders (including

and not limited to areas such as meeting frequency, cascading hierarchy,

update methodology)

4. Prepare plan for potential upgradation including but not limited to modularity

of features, modularity of algorithms, basis of testing (technology-based

diagnostic to job role/family-based diagnostic) and additional variables to be

tracked

5. Develop detailed plan on data privacy, cyber security, disaster recovery,

business continuity measures as per industry standards.

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2.1.2 Execution/ Implementation phase (One Month)

1. Develop and execute in an agile manner the plan detailed out in the design

phase (along with user acceptance testing and other relevant testing for each

sprint)

2. Share implementation progress reports including but not limited to updates on

the following:

i. Progress achieved against key milestones

ii. Risks against milestones and mitigation strategy

iii. Bottlenecks and resolution plan

iv. Revision of implementation plan if required

3. Own alignment of timelines across all deliverables.

2.1.3 Pilot Phase/ MVP (Two Weeks)

1. Prepare a long list of test use cases across type of cases

2. Work with stakeholders for approvals related to testing use cases.

3. Ensure accurate reporting of results and errors in each test use case to relevant

stakeholders.

4. Own alignment of timelines across all deliverables.

5. Plan testing against approved use cases and sign off from relevant stakeholders

on feature go ahead of creation of testing use cases. Final results to be shared

and approved by stakeholders.

2.1.4 Full Scale Launch (One month)

1. Own alignment of timelines across all deliverables for full-scale launch in

October 2020.

2. Ensure risk mitigation and satisfaction of delivery for stakeholders and users.

3. Complete post live QA and ensure implementation works across platform &

devices.

2.1.5 Steady Support Phase (post launch)

1. Consistent support for troubleshooting and plan for dedicated FTE

2. Plan for upgrade of features, tech architecture basis regular update cycles

3. Participate & contribute to ongoing improvement efforts for the website

4. Plan for disaster recovery, business continuity, RTO and RPO support

5. Ensure alignment of timelines across all deliverables including

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2.2. PROJECT METHODOLOGY AND REVIEW

2.2.1 Project Management and Methodology

The methodologies used must follow formal management practice that will ensure that

schedules, scope and costs are strictly adhered to, including a methodology to ensure that SSC

NASSCOM is informed on an ongoing basis regarding project slippage, progress/

performance reporting, and potential risks and issues.

2.2.2 Project Review and Reporting

• Review to be as per the activity charts. In addition, mid-term review may be organized

as per requirement.

• Expenses for travel, boarding and other logistics for carrying out project outcomes

would be borne by the bidder and should be included in the quoted amount;

*End of Document*