© 2011 Fiberlink Communications

Securing Mobile Devices: A Cloud-Based Approach to

Mobile Device Management (MDM)

Jim Jakary| Senior Regional Sales Manager

© 2011 Fiberlink Communications

Agenda

> Introductions

>Enterprise Mobile Device Realities

>Why Cloud, Why Now

>Mobility as a Service for MDM

>Q&A

© 2011 Fiberlink Communications

Fiberlink Communications and my Background

> 20 years of expertise in Enterprise Mobility Management (EMM) Visibility, Control, Connectivity of off-network laptops/desktops

Mobile Device Management for smartphones and tablets

Cloud infrastructure for over 8 years, SAS-70 compliant, GSA

> 700+ customers globally, many F1000

> 1,000,000+ protected devices

> Awards and analyst recognition

> Jakary 22+ years technology analyst, consultant, enterprise sales and account management (last 11 yrs RIM/BlackBerry)

© 2011 Fiberlink Communications

Select Customers

Automotive

Insurance

Consumer Goods Consulting

Healthcare Finance

Energy

Technology Travel Other

Media

Retail

© 2011 Fiberlink Communications

• Consumer innovations have raised the bar for enterprise use. We must do more, faster, with the latest smartphones and tablets

• Devices walk in and out the door with employees of all levels. This creates new expectations, user requests and leadership concerns

• We have started to allow personal choice, but don’t have a single system or set of policies to manage all of the devices our employees bring into work

• All my company’s applications must go mobile. Cloud computing is our future. We must start now before competition passes us by.

• Enterprise imperatives cannot be sacrificed

• I can lead now and be a hero or play catch up in a year and receive no credit for the same amount of work

• Devices are “always on” but our help desk is 8am to 5pm

• It’s a fire drill when a device goes missing – was it lost or stolen? employee or company owned? what are we legally allowed to do?

Mobile Devices - What CIOs are saying…

Major Trends = 1) Consumerization 2) Cloud

© 2011 Fiberlink Communications

The Industry Challenge

The enterprise is mobile

25% of tablets for enterprises

in 2011*

57% use personal device

for work*

Employees are consumers

Inconsistent devices

Process lags products Implications are high

*Source: Deloitte and Forrester

© 2011 Fiberlink Communications

The Typical EMM Experience

Higher TCO

Requires Infrastructure

Changes

Average Deployment: 3-6 Months

Change Management: 1-3

Months

Cost

$500K

$400K

$300K

$200K

$100K

$0

Long Time to Get Results

Support Licensing Maintenance

No Unified View of Devices

© 2011 Fiberlink Communications

Why Cloud Now? What’s Different?

True Cloud •No hardware

•No maintenance

•No scaling limitations

•No network configuration

•SaaS is not HAM!

Comprehensive visibility •All OS platforms

•All device types

• Infrastructure integration

•Single console

Complete control •Full lifecycle support

• Event driven rules engine

• Dynamic policy management

• Corporate app storefront

Fast and Clear

• Integrated dashboards

•Real-time snapshots

•Future proof with rapid

industry changes

© 2011 Fiberlink Communications

Visibility and Management for Mobile Devices

© 2011 Fiberlink Communications

Mobility as a Service – Cloud Architecture

10

BlackBerry

Symbian

Windows

webOS

Single Console

© 2011 Fiberlink Communications

Management Options for different Devices

ActiveSync and

Lotus Traveler Devices

> Prevents non-approved

devices from accessing corp.

email*

> Auto-discovery of devices

> Auto-quarantine of devices*

> Alerts and workflows to

Approve or Block devices

> Create and enforce

ActiveSync policies (e.g., PIN)

> Remote Device Wipe

> Easy integration of existing

Exchange ActiveSync (EAS)

> Support for all devices that

support EAS

> Support for Exchange 2007 &

2010

> Support for Traveler 8.5.2+

*June 2011 for Traveler

iOS Devices > Activate iOS MDM

> Apple certificate-based

> Easy Device Enrollment

> Push from Admin

> User Self Service enrollment

> In-depth OTA configuration

and policy management

> Passcode, Restrictions,

Wi-Fi, VPN, Email, and more

> Increased Actions

> Selective Wipe, Lock, etc.

> Corporate App Store

Android Devices > Marketplace Agent

> In-depth OTA configuration

and policy management

> Passcode,

Mandatory/Disallowed Apps,

Action on Disabling Device

mgmt, Device Feature

Restrictions, Wi-Fi

> Increased Actions

> Lock, Wipe, Update, Locate,

Query, Send Message, etc.

> Corporate App Store

© 2011 Fiberlink Communications

Cloud for Mobility - A Unique Approach

> Why the Cloud?

Fast and easy to implement (minutes vs. months)

No on-premise hardware or ongoing maintenance

Keep pace with the changes in mobility

Align with the way mobile apps are delivered today

> Important considerations

Simple, clear workflows for new device enrollments with quarantine

Real-time data and controls without manual process or scripting

Synchronize along side email infrastructure NOT insert a new inline,

mission critical system

App Store downloads for Droid, iOS. APNs Cert for iOS devices

Compliance, Regulatory, Risk and operations dashboards and reports

One window view for all device types, including Desktops/Laptops

© 2011 Fiberlink Communications

Mobile Cloud Best practices

> Proactive Monitoring (whether connected or not)

> Dashboard View and Reporting for all levels

> Alerts and Approval Workflows

> Block or Approve Devices

> Create and enforce Mobile Policies

> Role-Based MDM Access Rights

> Smart Search by Device/Group

> Remote Wipe – verify & audit:

factory default (corporate) / selective (personal)

© 2011 Fiberlink Communications

Summary – Mobility as a Service

> True SaaS for Mobility

Multi-tenant platform for millions of devices

Secure access to „your piece of the cloud‟

> Speed

Instant access to visibility and control

Real-time evaluation, “switch” to production

> Simplicity

Fully integrate device, enterprise requirements

Internal and 3rd party application management

> Scale

Start small and grow to an unlimited number of devices

Support both corporate-owned and employee owned device policies

> Lower TCO

No on-premise hardware, maintenance, VPN

15

Q & A

THANK YOU!

Jim Jakary Senior Regional Sales Manager, Central U.S. and Canada

MaaS360 by Fiberlink

Web: www.maas360.com

Office: 734-667-2979

Email: jjakary@fiberlink.com