iOS Devices (iPad/iPhone) Post-Migration ActiveSync Troubleshooting

Exchange Online (Office 365) Last Updated 6/27/16

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If you have previously configured your iOS device to synchronize with your nvcc.edu email account, the

autodiscover process should allow for the uninterrupted flow of mail and synchronization of your

calendar and contacts. If you stop receiving mail on your mobile device after your migration to

Exchange Online, please follow these directions.

For iOS devices (iPad, iPhone)

Part One: Delete Account – Please note that this will

only delete the mail profile configuration on your

mobile device. Your email, calendar, and contacts stay

intact on the server and will be re-synched to your

mobile device in Part Two: Add Account.

Step 1. Using any apple device with at least software

version 2.0 or later, tap the Settings button.

Step 2. Select Mail, Contacts, Calendars

iOS Devices (iPad/iPhone) Post-Migration ActiveSync Troubleshooting

Exchange Online (Office 365) Last Updated 6/27/16

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Step 3. Select the existing Exchange account.

Step 4. Select Delete Account.

iOS Devices (iPad/iPhone) Post-Migration ActiveSync Troubleshooting

Exchange Online (Office 365) Last Updated 6/27/16

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Step 5. Confirm the deletion of the account by selecting

Delete Account.

Part Two: Add Account

Step 6. While in Settings >> Mail, Contacts, Calendars >>

Select Add Account

Step 7. Select Exchange

iOS Devices (iPad/iPhone) Post-Migration ActiveSync Troubleshooting

Exchange Online (Office 365) Last Updated 6/27/16

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Step 8.

a) **In the email field, enter the user name for your network account with “@nvcc.edu”

b) Enter your password.

c) Click Next

If you are prompted for a username and server, enter

the following:

User Name: username@nvcc.edu or nvusername@nvcc.edu

Server: outlook.office365.com

Step 9. You will be presented with a screen to synchronize

your mail, contacts, calendars, reminders and notes. After

selecting your preferences, click the Save button.

**If your network account starts with “nv” then enter nvusername@nvcc.edu when prompted for your email address.

iOS Devices (iPad/iPhone) Post-Migration ActiveSync Troubleshooting

Exchange Online (Office 365) Last Updated 6/27/16

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Step 10. While in the Settings Menu, you should verify that SSL is enabled.

a. Select Mail, Contacts, Calendars, and then select Exchange. b. Select your @nvcc.edu account and then Advanced Settings. By default, SSL should be enabled. If

not, you will need to turn on SSL to access your NVCC email.

Step 11. You may now access your college email from your

iPhone or iPad. It is highly recommended that you connect

to a Wi-Fi network BEFORE opening mail for the first time.