TriVita School of Business Presents:

The Power of the 25 Customer Model

Live BroadcastTuesday, October 18, 2011, North America

Start: 5:00pm Pacific US / 8:00pm Eastern USDuration: Approx. 60 Minutes

Free internet audio available through your computer speakers or headset.

Part 6. Co-Op Media - Following Up with Media Contacts

TollPhoneAudio

United States: +1 (516)453-0014Canada: +1 (778)783-0791Australia: +61 (0) 2 8014 9491New Zealand: +64 (0) 4 974 7248

Ted HernandezAffiliate Member

Marketing Director

Corporate Presenters

Terry NewsomeInternational

Sales Director

Best Practices Presenter

Mike Riedmiller

Presidential Director

Webinar Content is Country Specific

Webinar Series:

The Power of the25 Customer Model

10 ITBOs x 25 Customers Each = 250 Customers

250 Customers x $100/mo. order = $25,000

25 Active Customer ITBO Model

Part 4Co-Op Media - Following Up with Media Contacts

Back Office Demo

Overview of the Group List

10 / 1/ 2011 to 10 / 31 / 2011

9 / 30 / 2011

10 / 1/ 2011 to 10 / 31 / 2011

10 / 17 / 2011 Orders through previous day

Current Active Month

10 / 1/ 2011 to 10 / 31 / 2011

9 / 30 / 2011

Show ‘AM’s

Inactive 90+ Days

Updates since lastcorporate refresh.Midnight AZ time

Single Name Result = ‘Judy’

Judy

Multiple Name Result = ‘Simpson’

Pick name from list

Simpson

T

To return to the full group list.Select your ID from the lineage bread crumbs

Full List

Tier placement to you

Column Headings

Denotes if account has an email address

Column Headings

Allows you to type notes directly in the Contact Mgr.

Column Headings

Shows orders for the past 12 months

Column Headings

Highest title earned for recognition purposes

Column Headings

Last month’s rank for compensation

Column Headings

Status codes for Share & Earn:1. S&E Qualified or2. S&E 60-day pay period

Column Headings

Current 45-day activity, personally acquired:Members / AMs

Column Headings

1 / 0

Referral Sale (RS) or Direct Sale (DS) – Media SaleBDS – B-12 Direct SaleNDS – Nopalea Direct Sale

Column Headings

Number of tiers qualified in the currentmonth for the compensation plan

Column Headings

Displays monthly personal volume.Recommend at least 100VP.

Column Headings

Total volume down 7 tiers. Fluctuates throughout the month based on activity.

Column Headings

Your personal referrals

Source Codes

Media contacts from radio, print and other media ads

Source Codes

Web sales from your replicable site, i.e. trivita.com/12345678

Source Codes

Web sales from non-replicable corporate sites.

Source Codes

Back Office Gift of Health: Nopalea, B-12, Super B

Source Codes

Non-Back Office GOH. Can gift any TriVita productby calling TriVita. Pay full Member price and shipping.

Source Codes

Nopalea Media Co-Op BundlesB-12 Media Co-Op Bundles

Source Codes

Affiliate Member with a 40VP monthly order – S&E qualified

Any account paying into the Share & Earn 60-day bonus period

Status Codes

Compensation paid on this rank on the closeof the previous month.

Rank Codes

(Grandfathered accounts)

Title Special Codes

Newest Member and AM accounts

At least 10 Members or AMs enrolled in last 45 days

Currently taking the NWC, first 30 days

Possible Member to Affiliate Member upgrade

Highlighted Activity

Identifying Nopalea Media Contacts

Nopalea Media Co-Op Bundles

1. Locate accounts highlighted in yellow, they are the newest accounts added2. Locate the NDS source code for Nopalea Direct Sales

Back Office Demo

Overview of the Group List

Poll QuestionNorth American Affiliates

What mechanism do you use to follow up with your media contacts?A. Phone call

B. EMail

C. Postcard

D. Social media

E. Other

Terry NewsomeInternational Sales Director

Media Contact Acquisition Overview• Award-Winning Nopalea TV Infomercial - (28:30)

• CTA: FREE Bottle of Nopalea - $9.95 Shipping

• Performance Call Center – 15-Minute Call

• Relationship Building Process - “Not an Event”

• Discovery Process: Probe to Identify Needs

• Identify their “Why”- Alignment/Possession

• Confirm Duration of Inflammation Issues

• Explain “Loading Phase”- 4-Pack Offer

• Confirm Affiliate Follow-Up - NWC

Media Contact Follow-Up (Call #1)

• Follow-up the day they receive their Nopalea shipment

• Make a courtesy call to confirm that they received their Nopalea

• Encourage them to read the Secret Killer Special Report

• Explain “Loading Phase”

– 3-6 oz per day for 30 days minimum

• Fill out the Wellness Challenge Form with them

– Find their “Why”

• Answer any questions they may have about Nopalea

• Set follow-up appointment to check on their progress

Media Contact Follow-Up (Call #2)• Follow-up near the end of the Wellness Challenge (5 -7 days)

• Call as promised to check on their progress

• Confirm they have read the Secret Killer Special Report

• Confirm “Loading Phase” (3-6 oz per day for 30 days minimum)

• Complete the Wellness Challenge Form with them

• Share benefits of continuing “Loading Phase for 60 days.”

• Explain 4-Pack Special Offer at $119.99 and 60-day money back guarantee

• Optional Autoship offer

• Two-bottle and one-bottle Autoship option

• (Optional) Enroll them as an Affiliate Member (FREE enrollment)

• Ask for referrals for Gift of Health program

• Invite them to corporate webinars and training calls

• Lead, serve and mentor new Affiliate to maximize success

Fortune is in the Follow-Up

It has been proven that Affiliates who follow up with their media contacts

see an increase from 20–40% in those contacts’ customer values.

Terry NewsomeInternational Sales Director

Mike RiedmillerPresidential Director

BEST PRACTICES

Mike RiedmillerPresidential Director

Best Practices

• The fortune is in the follow up• Most effective way to follow up is by calling them on

the phone• Introduce yourself and tell them why you are calling

(put them at ease)• Ask what prompted them to order Nopalea and

encourage them to fill out the Wellness Challenge Form• Encourage them to read the Secret Killer Health Alert• Tell them about loading phase (3 ounces, twice a day)• Set up time to call them back 1-2 weeks later

Mike RiedmillerPresidential Director

Best Practices

• When you call them back 1-2 weeks later:

– Ask them if they have completed the loading phase

– Ask them if they read the Secret Killer brochure

– Complete the wellness challenge form with them

– Tell them how they can order more Nopalea

Mike RiedmillerPresidential Director

Follow up is an effective, fun and profitable way to grow

you own Independent TriVita Wellness Business!

Ted HernandezAffiliate Member Marketing Director

Let’s give away some prizes!Submit your response in the ‘Question for Staff’ window

Type your questionPress the SEND button

“When you follow up with your Co-Op Media contacts, what is the focus of your initial call?”

Gift to Selected RespondentsFollow Up Sharing Tools

The Secret Killer Health Alert25-pack

The Secret Killer Audio CD 10-pack

Product BrochuresVariety Pack

Next Week’s Webinar:25 Customer Model Compensation

Best Practices Presenter

Kathy Smith3-Star Director

Thank you for attending!

Terry Newsome Ted Hernandez Mike Riedmiller