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Amber Anderson, Kristin Dewine, Brett Foster
School Area Leaders, Knox County Schools
Process Management
Special Projects
Marketing
Breakdown of Stakeholders
Areas of Specialty
Career Day Video:
http://www.youtube.com/watch?v=TdqRqRXeS‐Q
What is a Key Performance Indicator?
Measure that provides administration with the most important performance information to enable them or their stakeholders to understand the performance level of the organization
How to develop Key Performance Indicators:
1. Analyze mission/vision of your organization2. Identify all your stakeholders3. Define your goals
*To measure progress toward your goals, Key Performance Indicators are then developed
Key Performance Indicators must:
Reflect the organization’s goals Be key to the organization’s success Be quantifiable (measurable)
SMART goals
Specific, Measurable, Attainable, Realistic, Timely
USDA Reimbursement Growth
0
10000
20000
30000
40000
50000
60000
70000
80000
90000
100000
Aug Sept Oct Nov Dec Jan Feb March April May YearTotal
$
USDA Reimbursement Growth(based on daily average)
2010‐2011
2011‐2012
2012‐2013
Serving Days10‐11 11‐12 12‐13
Aug 10 12 13Sept 21 20 18Oct 19 19 21Nov 18 19 18Dec 12 16 14Jan 14 16 15Feb 19 20 19March 18 16 16April 19 19 21May 17 17 16Year Total 167 174 171
11250000.00
12000000.00
12750000.00
13500000.00
14250000.00
15000000.00
15750000.00
Year Total
$
USDA Reimbursement Growth Yearly Total
2010‐2011
2011‐2012
2012‐2013
Average Health Score = 95.67% Assesses efficacy of HACCP; 1st score, not adjusted
Knox County Schools NutritionHealth Scores
Below 90
90‐95
96‐100
Employee Turnover, Then (Nov 2012)
Career change
Family circumstance
Retirement
Health issues
Job abandonment
Salary advancement
Return to school
Termination
Other
• Employee turnover rate since 7/1/12 is 4.87%• Projection for May 2013 is 12.78% based on
current data.
Employee Turnover, Now (May 2013)
Career change
Family circumstance
Retirement
Health issues
Job abandonment
Salary advancement
Return to school
Termination
Other
Employee turnover rate since 7/1/12 is 11.26%
Inventory Turnover Rate Activity
Evaluation/Incentive Tool Inventory turnover rate Average health score Labor cost percentage Food cost percentage
Menu Creation
Nutritional Analysis
Farm to School
Fresh Fruit and Vegetable Program
Breakfast in the Classroom
Allied Organizations
Going Green
Expanding Breakfast Service
Engaging the Stakeholders
Focus on holidays and special events▪ Breast Cancer Awareness▪ Mango Gelato during Hispanic Heritage Month▪ “Educational Snack” on President’s Day
Focus marketing and menu efforts on reimbursable meals
Brand Recognition
“Mystery Meat”▪ Use national and local brands featured in restaurants
▪ Brand logos added to web page and menu
Did you know??? ▪ Facts that reveal quality▪ Overcome Myths
Develop House Brands
Develop House Brands
▪ Create Menu Items
▪ Develop Logos and Signage
▪ Branded Serving Containers ▪Boxes▪Paper and Wrappers▪Cups
Brand Introduction (Lead in Brand)
Knox News Sentinel Video▪ http://www.knoxnews.com/videos/detail/healthy‐pizzas‐for‐knox‐county‐schools
Knox County Shopper‐News▪Miracle Makers – “A Long Way from Mystery Meat”▪ “Pizza is a healthy food choice…when it is made Knox County’s Way”
Questions????
We’ve got answers!
