SATS TECHNOLOGY Request for Proposal … TECHNOLOGY Request for Proposal (Prequalification) ... SATS’s Responses to Questions By Fri, 28th Oct 16 3 Submission of Proposal Fri , 7

CT1608J044 Integrated Workplace Management System (IWMS)

Confidentiality:

Do note that this Request for Proposal (RFP) is the property of SATS Ltd. (SATS) and/or its subsidiaries. Any reproduction of its contents (in whole or part) except for the preparation of the Tender must have prior written approval by the designated representatives of SATS Ltd. and/or its subsidiaries.

SATS TECHNOLOGY Request for Proposal (Prequalification) Project Title: Integrated Workplace Management System

(IWMS) RFP Number: CT1608J044

Co. Regn No.: 197201770G

CONFIDENTIAL CT1608J044 Integrated Workplace Management System (IWMS)

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TABLE OF CONTENTS

EXECUTIVE SUMMARY ........................................................................................................................ 3

INSTRUCTIONS FOR VENDORS .......................................................................................................... 4

ANNEX 1: SCOPE OF WORK - SUMMARY ....................................................................................... 12

ANNEX 2: VENDOR PROFILE MATRIX ............................................................................................. 17

APPENDIX A (1): ENVELOPE LABEL FOR PREQUALIFICATION SUBMISSION .......................... 20


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EXECUTIVE SUMMARY 1. ABOUT SATS

1.1. SATS is Asia’s leading provider of gateway services and food solutions.

1.2. Our comprehensive Gateway Services encompass airfreight handling, passenger services,

ramp handling, baggage handling, aviation security services, aircraft interior and exterior cleaning as well as cruise handling and terminal management. Our Food Solutions include airline catering, institutional and remote catering, aviation laundry as well as food distribution and logistics.

2. BACKGROUND

2.1.1 The current process of raising Works Requisition (WR) and Works Order (WO) is handled through paper-based document and the Approving Authorities will sign on the physical copy sent through the OCS mail or personally carried by a staff to the Approver. This is time consuming and tracking of document flow is slow, which impact on the timeliness of works commencement date

2.1.2 Manual recording of on-site inspection and monitoring of work status is labour intensive and is

a strain on BU’s Building Services team. Large numbers of Service Reports are manually

submitted by the custodian contractor and service providers resulting in high volume of

paperwork requiring verification and checking by the Building Services team.

2.1.3 As statistics of work done and description of work are kept manually and it is difficult for the Building Services team to extract records for analysis to ascertain the frequency of breakdown and to take proactive measures to minimize repair issues

3. BUSINESS OBJECTIVES

To improve facilities management productivity and efficiency by eliminating manual and paper- based work processes.

3.1 To facilitate planning of preventive and corrective maintenance works so as to improve timeliness and effective maintenance of equipment and asset; thereby reducing equipment downtime and reducing costly repairs and asset replacement.

3.2 To provide on-line visibility to the Building Services in-house team and SATS Management regarding current work status and monitoring of key performance indicators through a dashboard

3.3 To enable on-site monitoring and updates through use of mobile devices covering works undertaken by service providers.

3.4 To use the data storage in the IWMS for trending analysis and for tracking of maintenance costs and budgeting of repairs and replacement costs.

3.5 To enable the tracking of utilities and energy usage for sustainability monitoring


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INSTRUCTIONS FOR VENDORS SECTION 1: DEFINITION OF TENDER DOCUMENTS Tender Documents shall include items listed in the RFP as well as all other documents issued prior and after the deadline for Submission of Proposal (tender bid). The Tender Documents and additional materials that may modify or interpret, including drawings and specifications, by additions, deletions, clarifications or corrections will become part of the Contract when executed. All Tender documents and clarifications shall form an integral part of a Contract that is to be entered into between SATS and/or its subsidiaries and Vendors. Until a Contract is executed, the Tender Documents and clarifications shall be binding on Vendors. All Annexes listed within, which form part of this RFP, will be issued accordingly as stated below: (1) Annexes within this Main document are (“Prequalification”): Annex 1 - Scope of Work (Summary) Annex 2 - Vendor Profile Matrix Appendix A (1) - Envelope Label for Pre-Qualification Submission Do note that the Non-Disclosure Agreement (NDA) will be provided as a separate document. (2) Confidential Annexes to be released to ONLY eligible vendors after SATS’s acceptance of

the Vendors’ Intent-to-Bid which comprise of the Vendor Profile Matrix and Non-Disclosure Agreement. The Confidential Annexes are as follows (subjected to changes by SATS):

Annex 3 - Tender Application Form Annex 4 - IPT Declaration by Vendor/Contracting Party Annex 5 - Individual Non-Disclosure Agreement Annex 6 - Terms and Conditions on Usage of SATS IT Resources Annex 7 - Sample Banker’s Guarantee Annex 8 - WSH Rules and Regulations Annex 9.1 - Service Level Agreement Annex 9.2 - Service Level Agreement - Incident Management Annex 10 - Information Security Requirements Annex 11 - Infrastructure and Architecture Standards Annex 12 - IT Operations Standards and Guidelines Annex 13 - Application Maintenance Services Annex 14 - Scope of Work (Detailed) Annex 15 - Pricing Table Annex 16 - Standard Contract (“Contract”) Appendix A (2) - Envelope Label for Tender Submission


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SECTION 2: SCHEDULE OF EVENTS

EVENT

DATE

Tender Publication 19th Aug 16

1 Submission for Pre-Qualification 2

nd Sep 16

Notification of Pre-qualification and release of Confidential Annexes

30

th Sep 16

2 Project Briefing

Date : 7

th Oct 16

Time : 1pm Venue : SMC / Conference Room 4

Questions from Vendors Mon, 10th Oct to Fri, 21

st Oct 16

SATS’s Responses to Questions By Fri, 28th Oct 16

3 Submission of Proposal

Fri , 7th Nov 16

Vendor Presentation (onsite at SATS Premises) - tentative

Thurs, 17th Nov 16 & Fri, 18

th Nov 16

Appointment of Vendor(s) Not more than three (3) months after Submission of Proposal

1 Refer to 3.2 Intent to Bid

2 Refer to 3.4 Project Briefing

3 Refer to 3.5 Tender Submission

SECTION 3: TENDER PROCEDURES 3.1. Pre-Qualification Criteria Annex 2 (Vendor Profile Matrix) should be completed with sufficient information for SATS and/or its subsidiaries to have a good understanding of the Vendor. Please note that it is not acceptable to reference the relevant sections to e.g. websites, financial reports etc. Kindly fill in the required details. Any false or misleading statements found within Annex 2 (Vendor Profile Matrix) could be grounds for disqualification. All Vendors must meet the following criteria to be eligible: a) Exhibit strong financial stability and viability;

o Ongoing concern for the three most current year-end periods o Positive net profit in two of the three most current year-end periods o Positive net cash flow in two of the three most current year-end periods


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b) Have a minimum of 5 years of experience in Integrated Workplace Management System and two (2) customer references of similar size, within or out of Singapore;

c) Have prior experience in similar projects, especially in Gateway Services and/or Food Solutions. Experience with SATS shall be a bonus but shall not be similar to the two (2) customer references provided in response to item (b) above;

d) Have a sound service delivery framework, project management framework and software development methodology; and e) Have a significant presence in Singapore.

3.2. Intent to Bid (Submission for Pre-Qualification) To participate in this RFP, the following is required Send the following documents to the address provided below.

ONE (1) set of Non-Disclosure Agreement (NDA) duly signed by your authorized signatory

TWO (2) sets of Annex 2 (Vendor Profile Matrix) Address:

Secretary, Tenders Committee (Non-Foodstuff and Other Equipment)

C/O SATS Security Entrance Gate SATS Inflight Catering Centre 1

20 Airport Boulevard Singapore Changi Airport

Singapore 819659 *Note: For identification purposes, the cover of the documents (including the envelope – please use the envelope label shown below) MUST be clearly marked with ‘PREQUALICATION TENDER FOR INTEGRATED WORKPLACE MANAGEMENT SYSTEM’ and the tender reference number. Tenderers must have the documents deposited into the BLUE SATS Tender Box located at the above-mentioned location. Please use envelope label provided for under Appendix A (1).

Figure 1: SATS Tender Box for Tender Proposals Submission

All application documents must be signed and company-stamped before they are submitted. Fulfilment of all the criteria above does not imply SATS’s and/or its subsidiaries acceptance of your intention to bid. No reasons will be given to the unsuccessful Vendors. The time specified in Section 2: Schedule of Events under Submission of Proposal must be strictly adhered to. Any documents delivered after the Submission for Pre-Qualification for whatever reason shall not be considered. Fax submission is ONLY applicable to Overseas Vendors whom do not have an office presence in Singapore. For fax tender submission, the steps mentioned below must be fulfilled:

Step 1: Overseas Vendors may fax Tender Submission to SATS Central Purchasing and Tenders Management at (65) 6543-2502.


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Step 2: Vendors are required to verify receipt of their fax with Manager Central Purchasing and Tenders Management at (65) 6548-2061 or (65) 6548-2080. When faxing, ONLY the ‘Tender Application Form’ and ‘all pages with costing’ are required.

Step 3: Original Submissions of Pre-qualification MUST be deposited into the BLUE SATS Tender Box within three (3) working days starting from the date and time of Submission of Proposal as stated in section 2: schedule of events. Otherwise, the Tender Submission will not be valid.

Strictly no online or e-mail submission is permitted. Late submissions will not be accepted. 3.3. Contact Person If there is a need to seek clarifications, requests should be sent as an attachment in Microsoft Word document to: Contact Person: Teo Lip Hong / Mak Wen Sheng Email Address: [email protected] ALL communications between the vendors and SATS and its subsidiaries shall be through the above email address. When submitting questions, the identity of the Vendors’ representative must be clearly indicated. The email shall in such cases, follow the format as stated below: (1) Name of vendor; (2) Date of submission; and (3) Document Number e.g. Vendor XXX, 06 Feb 2016, Document 1 of 1 etc… As to clearly specify how many email(s) and attachment(s) constitute the full proposal. All questions must be sent to SATS and/or its subsidiaries before the deadline indicated in Section 2: Schedule of Events. SATS and/or its subsidiaries will respond to the questions in writing. All the questions and the corresponding responses prior to the Submission of Proposal date will be made known to all Vendors (where possible) without revealing the identity of the source of the questions. If the solution includes a partnership of service providers, the Prime Vendor will be the sole party that communicates with SATS and/or its subsidiaries during the Tender process. 3.4. Project Briefing Each Vendor is only allowed to send a maximum of three (3) representatives to attend the project briefing. Attendees whose organization has not submitted the completed documents stated in Section 3: Tender Procedures, paragraph 3.2 will not allowed to attend the project briefing. Attendees are required to exchange their NRIC or Passport for the Visitor Pass at the respective SATS location(s) stated in Section 2 of this document. Do note that any changes to the attendees list must be submitted to SATS at least three (3) working days prior to the vendor briefing for security clearance. 3.5. Terms and Conditions of Tender The responses (including clarifications) to this RFP are expected to be included in the Contract should the Tender bid be successful.


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3.5.1 General Conditions SATS and its subsidiaries reserve the right to discontinue with the RFP process at any time and make no commitment, implied or otherwise, that the RFP will result in a business transaction with one (1) or more Vendors. SATS and its subsidiaries are not under any obligation to pay Vendors for information received. This RFP does not commit SATS and its subsidiaries to pay for any costs incurred by Vendors in responding to this RFP, nor does it commit SATS and its subsidiaries to procure products and/or contract for services. 3.5.2 Terms of Applications Application of Tender by Vendors constitutes acceptance by Vendors of all terms and conditions printed on this form and all other attachments hereto. Upon acceptance of the Tender Documents, Vendors undertake to submit their proposal by the allotted time unless the Vendor(s) declares in writing, prior to the Submission of Proposal date, their intention not to bid for the Tender. If the Vendor is a corporation, the Annex 3 (Tender Application Form) must be signed by an authorized officer of the corporation and stamped with the name of the corporation. No alteration in the Annex 3 (Tender Application Form) is allowed. Do note that Annex 3 (Tender Application Form) will be provided under the Confidential Annexes and released only upon prequalification. Vendors shall undertake the preparation of their Tender Submission at their own cost including travel to Singapore, if any, during the Tender process. 3.5.3 Vendors’ Responsibility Vendors shall undertake the preparation of their Tender Submission at their own cost including travel to Singapore, if any, during the Tender process. The Submission of Proposal represents that the Vendors have read and understood the Tender Documents. Whenever possible, the appointed Vendor shall identify sources of government grants (i.e. funding) for SATS’ consideration. In the event SATS is awarded a government’s grant (i.e. funding) for this project, the appointed Vendor shall provide all necessary supporting documents, including but not limited to, technical, functional, and commercial documentation for the purpose of the funding. The appointed Vendor shall be required to comply with all terms and conditions of the government grant. The appointed Vendor shall be required to attend and prepare for ad hoc on-site reviews and audits arising in accordance to the government grant for this project. 3.5.4 SATS’s Obligations to Vendors SATS or its subsidiaries will assist Vendors whenever and wherever possible in determining local conditions and clarification of the Tender Documents. SATS may reject any, part of, or all Tender Submission and waive any informality or irregularity in any Tender Submission received. No reason shall be given to any unsuccessful Vendors for not being awarded the Tender. 3.5.5 Acceptance of Tender SATS and/or its subsidiaries shall not be bound to accept the lowest of any Tender Submission nor is it liable for any claim for whatever costs that may be incurred in the preparation of the Tender. SATS and/or its subsidiaries reserve the right to accept and award the whole or part of the Tender Submission.


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3.5.6 Notification of Vendors All Vendors will be notified of the award as soon as approvals by the relevant committees have been given. Vendors shall be notified in accordance to the timeline stated in Section 2: Schedule of Events (subjected to changes by SATS). Do note that Confidential Annexes shall only be released to shortlisted vendors. 3.5.7 Award of Tender All sub-contractors or assigned Vendors shall be named within the proposal. SATS and/or its subsidiaries reserve the right to reject sub-contractors or assigned Vendors without giving reasons, whereby the Vendors will have no right to make changes to the final price in terms of compensation and/or replacement. SATS and/or its subsidiaries may, at their discretion, award part of the products and/or services to other Vendors. Vendors are obliged to co-operate with each other including working with SATS’s and/or its subsidiaries’ vendors to deliver a solution that complies fully with the overall system (business and technical) specifications as specified in the RFP. 3.5.8 Communications After the tender publication date, the vendors shall not communicate directly or indirectly with SATS or any of the employees of SATS in regard to the progress of the Tender (unless otherwise specifically stated within the Tender documents), other than through the official channel (refer to Section 3.3: Contact Person). SATS shall communicate the results of the Tender to the vendors in writing. The breach of this term and condition by the vendors, their employees or agents shall render the vendors to be disqualified from this Tender exercise or any future tender exercise. 3.5.9 Conformance with Agreed Specifications All works must be carried out in accordance with the Tender Documents that have been agreed to by SATS and/or its subsidiaries and Vendors. All title, ownership and other intellectual property rights in any software customization and related documentation created or otherwise developed pursuant to this Tender vest in SATS. By submitting the Tender, Vendors agrees to assign to SATS any intellectual property rights that subsist in or arise from the deliverables of any software customization and related documentation created or otherwise developed pursuant to this Tender. If vendors do not agree to the assignment, they must explicitly specify the reasons in the RFP submission, subjected to approval by SATS. 3.5.10 Gifts, Inducements and Rewards Vendors are advised to refrain from offering gifts and rewards in any form or manner to any SATS employee in relation to the obtaining or execution of any contract with SATS, whether or not the like acts are performed by the Vendors or persons acting on his/their behalf with or without the knowledge of the Vendors. SATS shall terminate the Contract, forfeit the deposits and debar the Vendors for any appropriate period of time if it is proven that the Vendors has offered and/or given gifts and rewards in obtaining or in execution of any contract.


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3.5.11 Date Compliance

The Services and/or Hardware and/or Software are and will be free from date compliance problems and the performance or the functionality of the Services or obligations to be performed under the Tender and Contract shall not be affected, impeded or interrupted by the entry or processing of any data value or date dependant function, whether such date is past, current or future. 3.5.1 Contract The successful vendor is required to enter into a Contract with SATS and/or its subsidiaries within fourteen (14) days from the award of the Contract, failing which SATS reserves the right to award the Contract to another vendor. 3.5.2 Security Deposit The successful vendor shall pay a deposit equivalent to five (5%) of the annual value of the Contract as Security Deposit. If the security deposit is below $2,000, the amount shall be paid by a crossed cheque drawn in favour of SATS Ltd, SATS Airport Services Pte Ltd or SATS Catering Pte Ltd or Singapore Food Industries Pte Ltd or any of its subsidiaries, as the case maybe. If the security deposit is $2,000 and above, a banker’s guarantee valid for the period of Contract will be acceptable, provided such guarantee undertakes to meet all claims arising during the period of Contract. This deposit shall be retained for the duration of the Contract and shall, after liquidated damages, if any, have been deducted, be refunded to the successful vendor at the end of the Contract. No Interest shall be paid on the deposit. Note that security deposit is mandatory and vendors are to comply. 3.5.3 Payment Terms/Scheme

Vendors will follow the Payment Terms/Scheme in accordance with the payment milestones stated by SATS under Annex 15 (Pricing Table). SATS and/or its subsidiaries have the right to terminate the Contract signed between SATS and/or its subsidiaries and the Vendors at any time giving thirty (30) days prior written notice. Should this occur, SATS and/or its subsidiaries will pay for work rendered up to date of termination.


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SECTION 4: FORMAT FOR SUBMISSION OF PRE-QUALIFICATION Each proposal should be structured in a clear, straightforward manner and in accordance with the outline of the respective sections herein. Vendors should exercise care to present only realistic, attainable commitments in their proposal. All Forms stated below must be presented in the format listed herewith and signed by an authorized signatory. Enclose within: 1. Non-Disclosure Agreement (NDA) 2. Annex 2 (Vendor Profile Matrix) Part 1: Non-Disclosure Agreement (NDA) Enclose a copy of the duly signed NDA in this part. No changes are allowed on the terms and conditions of SATS Non-Disclosure Agreement. SATS and/or its subsidiaries reserve the right to share your response to the RFP with its advisors, if required. Note: Vendors must have Non-Disclosure Agreement(s) with their sub-contractors. Part 2: Vendor Profile Matrix Enclose the completed Annex 2 (Vendor Profile Matrix) in this part. Please note that it is not acceptable to reference the relevant sections to e.g. websites, financial reports etc. Kindly fill in the required details. Any supporting information/documents shall be provided as attachments to the Vendor Profile Matrix. Do note that incomplete information could lead to disqualification.


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ANNEX 1: SCOPE OF WORK - SUMMARY 1. Business Requirements and scope

1.1 Preventive Maintenance

Able to forecast a schedule for various preventive maintenance works

Able to create a list of maintenance work performed for respective equipment

Enable checking of lists of outstanding tasks such that for maintenance works which could not be performed due to lack of materials / tools / manpower, technician will be able to receive a notification reminding them to attend to complete the works

Able to set the threshold before notifying Custodian to replace equipment or parts in lieu of continuing maintenance work. The notification should be sent to Custodian automatically

Relevant SOP, Risk Assessment, permit to work and safety checklists for the job to be available on mobile device (*)

1.2 Corrective Maintenance

User should have access to system via mobile app or through internet to report fault

Allow building occupants to report faults and to give their feedback on their service satisfaction levels provided by the service provider

Able to track the date and time of works in progress, work completion and status of the work

To track time taken for Custodian / engineer / service provider to accept the work once it’s been reported, and prioritize and assign the job to a pool or individual technicians. Allow notification to be sent to assigned technician by mobile device

Allows for time to start tracking time taken to rectify a specific works order once works had been accepted

Allows for sign off by user / superintending officer after verification by him before the time stops

Allows for requisition of additional resources / escalation or parts / spares after initial site survey (from the service provider to Owner)

Able to send email alerts to Custodian / engineer / Owner if works had exceeded SLA

Able to provide a summary of performance of maintenance contractors pegged to respective SLA

Able to tracking of critical / non-critical / VIP / non-VIP days SLA based on different job tags

Able to track additional materials / specialist man-hour required for specific repair work and route the expenditure required to the respective approving authority

Able to link to existing SAP system and invoices on the works conducted to any specific equipment/cost centers

Able to generate serial number for all work orders and invoices

Able to track invoices and cost of repairing works conducted to date and on an annual basis

Able to route requested works to respective approving authority based on the cost centers and price of work

Relevant SOP, Risk Assessment, permit to work and safety checklists for the job to be available on mobile device (*)

Allows for before / after photos to be taken so that user / superintending officer can verify work down based on photos taken remotely

System shall track the time taken for engineer to attend to the alert and track it against agreed SLA

Alert manager if the work done does not meet the SLA criteria

System will route the specialized works proposed by the contractor to respective approving authority based on price of work


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1.3 Monitoring (Dashboard)

Able to provide a monthly and yearly summary on the work orders for corrective maintenance. It should be able to consolidate the occurrences where SLA had not been met / met / exceeded

Able to keep track of total repair cost spent on maintaining all equipment (by location, cost centre and equipment categories) for budgeting of repair for subsequent years

Enable communication with BAS for equipment being monitored by a power meter. To track any abnormal spikes in power usage and if measured amps exceeds rated amps, IWMS will be able to send email alert to Owner for action to be taken

Able to produce an energy report which summarizes energy usage based on different properties and types of energy

Sub-meters should be synchronized to fetch data at the same time and the difference in the readings between summation of sub-meters should be within less than 5% from the bulk meter

Able to link to the clock in / out system and track the attendance of Custodian staff daily

Able to track the budget available by respective cost centre and prompt user on insufficient budget or when budget is running low (i.e. 10% left). The Owner should be able to set the minimum amount to trigger the email alert

Able to monitor the feedback on satisfaction level after a service is rendered and produce a monthly summary report

1.4. Car park

Able to have a module within the system to replace the current work processes for carpark management

Able to keep track of the staff parking at all car parks managed by SATS

Able to trigger email alerts to the user when carpark lot is available

1.5. Tenant Leasing

Able to keep track on the space allocation to all Tenants and trigger email alerts for renewal of leases (i.e. 3 months earlier)

Able to manage renovation works approval between Tenants and Owner

1.6 Administrative

Able to track the inventories through bar-coding of spares and the dollar values of the items. The spares refer to the parts which are purchased by SATS, directly or indirectly

Allow notifications to trigger email alerts to purchase the parts when they fall below replenishment level. The replenishment level should be updated by the user easily

Allow Custodian to upload receipts and tax invoices from vendors for any works requiring procurement as part of auditing process

Allow tracking of payment status to vendors

To asset tag all equipment using QR code or barcode etc. which is recognizable by the system

To be able to generate the equipment inventory list (a.k.a. equipment schedule)

To consolidate and track all equipment warranties and contract validity dates for long term contracts. The list of equipment should also include safety equipment. These documents should be viewed in the system. When is near expiry (i.e. 3 months in advance), the system should be able to trigger email alerts to the user for renewal

To consolidate and track to ensure all statutory requirements are met and all license renewals are renewed promptly. These documents should be viewed in the system. When is near expiry (i.e. 3 months in advance), the system should be able to trigger email alerts to the user for renewal


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To consolidate and track the validity of term contracts, scope of works and premises which the contract is valid for. These documents should be viewed in the system. When is near expiry (i.e. 3 months in advance), the system should be able to trigger email alerts to the user for renewal

Allow Custodian facilities manager to plan and monitor the workers’ work schedules to available resources

Able to show the planned leave of Custodian workers

Able to keeps digital copies of all forms of drawings (floor plans/the new layout of the office and M&E/ Technical drawings) in PDF and / or AutoCAD format

A central system to facilitate the booking of meeting rooms for all SATS properties in a graphical format, similar to the existing room booking system

The PWR / GR functions must be interfaced with SAP for alignment to the approval limits in accordance to the Financial Matrix

Owner can cross reference the data base for clarification when in doubt such as extent and level of service deliverables and WSH regulations

2. Functional Requirements

2.1 Building Asset Management 2.2 Reactive Maintenance 2.3 Planned Preventive Maintenance 2.4 Condition Monitored Maintenance 2.5 Condition Assessment 2.6 Product catalogue 2.7 Purchase Management 2.8 Stock Management 2.9 Health & Safety 2.10 Demand & Contract Management 2.11 Project Management 2.12 Mobile Field Services 2.13 Data Base

3. Reporting Requirements

The system should be able to generate reports for trends analysis and monitoring of

maintenance costs, including other queries such as monitoring the performance of the service

providers and utilities consumption.

4. Integration and Interfaces

4.1 BAS/BMS

BAS/BMS is a computer-based control system installed in buildings that controls and monitors the building's mechanical and electrical equipment such as ventilation, lighting, power systems, fire systems, and security systems

The system should interface with BAS/BMS to gather data such as the operating hours and the equipment status of the individual equipment.


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4.2 SAP (Optional)

The system should be able to communicate with all other SAP modules, such as Finance and HC modules etc.

The integration with Finance modules is to allow procurement and payment functions, such as deduction from payrolls for carpark lots, invoicing and apportion the amount to different cost centres

The integration with HC modules is to allow the administrative functions, such as approval authorities and updating the database for carpark management module

5. Data Standards

Able to expose database for Business Intelligent tool like Qlikview in excel, csv and html format

6. User Access Control/Security Requirements

6.1 Password Management Module

Vendor to suggest user access control in different tiers. E.g. ID/password

Mandatory password change upon first login

Users will be able to change their own password as and when they want to change. (Self-service password change)

Admin users will have ability to enforce mandatory password change policies e.g. Mandatory password change after 90 days

Passwords need to be strong, e.g. minimum 8 characters, with at least three of the following types – number, alpha, Upper Case, Special Character

Last five passwords cannot be reused

Admin users will have ability to suspend users if account not utilized after specified period

Option to change maximum failed log-on attempt

6.2 Administrative Users Management function

Ability to create role-based profiles for departments/airlines/tenants

User access limited by departments/airlines/tenants

6.3 Windows Authentication Log In – Single Sign on

System should be tap onto SATS Windows login / password for authentication via MS-AD services

7. Security Requirements

7.1 Audit Trail

Access audit functionality: Allow system admin to generate access audit reports on user login (successful as well as unsuccessful) with user’s login id, date/time of successful / unsuccessful login.

Data Audit: Allow system admin to generate comprehensive data audit reports on data creation / change / delete in the system.

Application Audit: Allow system admin to generate application audit reports on application access in the system.


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8 Migration Requirements

To have the flexibility to migrate the database to other software or upgraded version of the system

9 Application Maintenance Requirements

The vendor will need to provide 2nd

level support (phone calls) for the application according to the agreed service hours (8hrs * 5 days) during office hours exclude public holidays.

If vendor is required to provide service after office hours, then ad hoc call would need to be provisioned.

The vendor will track reported incident on software issues and will comply with SATS’ incident handling processes

10 Other Maintenance Requirements

Vendor should provide maintenance supports such as service patch installation

11 System Support/Maintenance and Training

Training

Phase 1: Vendor to provide training materials <Hard and Softcopies> and provide employee training for new system

Phase 2: Business Unit trainers to provide ongoing training for new users

12 Project Timeline

Proposed Project Timeline should not exceed 10 months


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ANNEX 2: VENDOR PROFILE MATRIX Please complete the Matrix briefly (URLs are not acceptable). Additional information can be given as an attachment and / or in the relevant parts of your tender proposal.

Category/Section Description

Corporate Information

Company’s Name and Address

(i.e. company bidding for this tender)

Year of Incorporation

Parent Company Name and Address (if any)

Mission and Direction

Core Competencies / Business

Revenue for the 3 most current year-end periods

of company bidding for this RFP

(in the currency of Singapore Dollars)

Net Profit for the 3 most current year-end periods

of company bidding for this RFP


Net Cash Flow for the 3 most current year-end

periods of company bidding for this RFP


Technology / Business Partner

Contact Person’s Name, Job Title, email

address, mobile & DID contact no., fax no.

Experience

Relevant Local Project Experience

- number of years

- number of successful projects

- state the projects title (a brief description can

be given as attachment)

Gateway Services and/or Food Solutions Project

Experience




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SATS Project Experience



List three (3) relevant Customer References to

this project, other than the references that have

been stated above

(no duplicate customer references)

- number of years

- state the project title (a brief description can

be given as attachment

Product Features

Product Overview

Technology Platform (e.g. DotNet, J2EE, C etc)

Client (e.g. browser-based, Java client, etc)

Server (e.g. Windows, Unix, Cloud, etc)

DBMS (e.g. SAP, Oracle, SQL*Server, etc)

Interfaces Supported (e.g. MQ-Series, Web

Services etc)

Years in Market

Estimated Market Share

Resources

Number of Staff Worldwide

- Total

- Technical (Consultant, Engineer, etc)

- Post Implementation Support

Number of Staff in Singapore

- Total

- Technical (Consultant, Engineer, etc)

- Post Implementation Support

State the number of staff and the total number of

years for each technology skill set / design

standard in:

SAP

Web Design

Cloud based service

J2EE


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DotNet

Web Services

Weblogic

MQ-Series or equivalent

Oracle 10g and above

SQL Server

Mobile Field Services

Others (please specify)

Project Management

Development Methodology Adopted

Development Model (on-site/off-shore/ hybrid)

ISO or equivalent Certification

Information Security and Quality Assurance

State whether your organisation has a series of

documented Information Security policies and

Quality Assurance policies.

Existing Information Security policies (Yes / No)

Existing Quality Assurance policies (Yes / No)

CT1608J044 Integrated Workplace Management System (IWMS)

APPENDIX A (1): ENVELOPE LABEL FOR PREQUALIFICATION SUBMISSION TO DEPOSIT INTO BLUE SATS TENDER BOX Envelope Label: Tender No: CT1608J044 Tender Closing Date and Time: 2nd Sep 16 – 12 NOON, SINGAPORE TIME Tender Description: PRE-QUALIFCATION TENDER FOR INTEGRATED WORKPLACE MANAGEMENT SYSTEM (IWMS) Tender Conducted by: SATS CENTRAL PURCHASING AND TENDERS MANAGEMENT (Tel No.: +65 65482080)

TO:

SECRETARY TENDERS COMMITTEE (NON-FOODSTUFF & OTHER EQUIPMENT)

C/O SATS SECURITY ENTRANCE GATE

SATS INFLIGHT CATERING CENTRE 1

SINGAPORE 819659

FROM:

Name of Business Firm/Company :

Address:

Telephone and Fax Number:

Contact Person(s):